Nick has provided excellent customer service. Thank you Nick & Sky by Gramophone Team!read more

Not false advertising bought a advertised factory refurbished focal Bathys arrived not working look…read moregood but dead. There response go to the factory.

Stan and Billy are the best!!!!…read more They have turned down more work on my vehicles than they have provided. Rather than selling me products and doing installs that really wouldn't work correctly for my vehicles, they did the right thing and politely explained why they wouldn't do the installs. The installs that they actually did do, were top notch. GREAT CUSTOMER SERVICE!!! It is obvious that they are way more interested in maintaining their reputation than making a quick sale.

Outstanding service. I had an issue with my existing sound system in my car that another shop…read morecouldn't fix after several visits . Jimmy went through different scenarios and set up an appointment with Stan. Stan diagnosed the problem very quickly and repaired, along with fixing other things he saw. These guys are definitely not parts replacers, they are the real deal. Save time and money, give these guys a visit.

I am very pleased of the servicing of my 45 year old Nikko receiver and Phillips turntable. Bryan…read moreand Rebecca kept me updated on the various phases of the inspection, quotation and when the units were ready to be picked up. The entire process was comfortable and professional. I am happy to have located their services and would recommend others to consider Lang Design to service your audio equipment.

Found out about Bryan & Rebecca on a vintage gear site, and took my Kenwood KR-10000iii to them…read more Their process is well thought out-keeping the customer updated as to every phase of the repair. Prices are very reasonable and I am MORE than satisfied with their work. Will be using them again!

I really had an incredible experience shopping here. I know a little about audio equipment, but was…read morecertainly hoping for some help choosing an amp and set of speakers for my vinyl turntable. I've been to plenty of other stores where the "customer service" was condescending and tried to upsell me. Soundscape was very different. Ed listened to my needs and budgetary restrictions and gave me several incredible options within these parameters. He was helpful and insightful without being pushy or condescending. We also listened to some really great tunes on really great speakers while I was deciding. This was exactly the experience I needed to make an informed decision and I will return when I'm ready to purchase any more home entertainment audio equipment. I'm testing my new system on Pink Floyd's The Wall right now!

Walked in the store this afternoon ready to spend money on some audio components. By my count,…read morethere were two employees working. They were with other customers, and neither greeted me nor acknowledged me during my 10 minutes in the store. Out of all of the people in the store, I (a Black man) was the only person of color. However, my money is just as green as everyone else's. After 10 minutes of marginalization, I walked past one employee on my way out the door. Subtract one star from my rating for racism and there you have my bottom line rating of this business.

I had a TV go bad and called The Big Screen Store where I had bought it 4 years ago. Greg Dahle…read morecould not have been more helpful. With his avice and help the TV was picked up for repair within two days. The bad news was it could not be fixed. Greg informed me I had 1 more year on my extended warranty. I thought it had expired. Greg was instrumental in getting my TV replaced at no cost to me. I highly recommend checking out The Big Screen Store if you are looking to buy a new TV. Good job Greg and The Big Screen Store! Bob G.

Great service wide selection. Delivered on time price are good easy access to store lots of…read morefurniture

Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

Buyer beware. After multiple technicians, multiple appointments, multiple no-shows, and purchasing…read moreexpensive hardware on the advice of HelloTech, my internet is still unreliable. And there is no way to terminate the services. Something is wrong with this company and their service model.

Booked an Installation appointment for my TV via HelloTech…read more got a confirmation for the same morning with a window of 4 hours saying that the installer will arrive at 1PM. 20 minutes later the Tech sends me a Text saying he can't make it after I've cancelled all my duties for them come and day including my working day. was trying calling him back,the phone was disconnected (of course). called the tech support and the lady on the phone started to apologize etc. which is not helping me at all. she confirmed with another Tech to arrive a bit later around 2PM and,no ones arrived. called again,and same sapplogizing story again. she confirmed with me that another Tech will arrive FOR SURE this time between 3-8 PM,No ones arrived arrived. at this point as you can imagine who I was dealing with. no dignit,low and poor customer service,idiotic way of running a busines. Never Ever again. wouldn't recommend this company to anyone.

I was looking for a company for whole house audio and Maddox was referred to me by one of my…read moretrusted neighbors. Im always hesitant when looking for contractors because you just cant trust anyone nowadays but after meeting and talking to Nicholas it was no doubt that he and his team were the right people for the job. Very trustworthy, very transparent and he and his team were very friendly. His team was on time for the two days of work and did a fantastic job with my new house audio system. They were very neat and cleaned up very well. I would highly recommend Maddox to anyone who is looking to enhance their audio/digital system. Thank you Nick and your wonderful team. I am loving my new toys!

One of my favorite contractors. I was somewhat hesitant after accepting their quote and making…read morepayment in advance but when installation day finally came, I was blown away. The owner of Maddox AV valued quality in the same way I do (hidden cables, color matching, clean work) and was creative in coming up with solutions to conceal wiring and run wires through the walls of our complex deck house. Communication is awesome. The team is great. Pricing is fair and reasonable. I highly recommend for any AV needs. We used them for mounting our TV, installing outdoor Sonos speakers and wiring, running ethernet to security cameras, and wiring up the routers/access points.