Here is my recent experience with TRI-STATE CAMERA... "Another"* company, couldn't keep their agreement about selling me a camera. I called TRI_STATE, they said they could do it... I gave TRI-STATE my credit card info and was promised, "It'll ship tomorrow." By the email confirmation I received, it shipped the following evening... (Thursday night, their "free shipping") Keep in mind, after my credit card was charged, is when I saw all the crappy reviews on YELP. I myself, thought I had made a very bad mistake... From New York, on a Thursday evening, to Arizona at my door step on the following Monday afternoon is how fast it arrived (4 days). Opened the box, and received everything I paid for. All in perfect working order with no problems what so ever. I got EXACTLY what I ordered and paid for !!! Shipped, faster than what I expected. (That other company, said it would take two weeks to receive my camera / package.) Thank you TRI-STATE, I, WILL do business with you again. A.B. Hunt Arizona read more

I ordered a Canon battery that was not available anywhere else. Well it turns out it wasn't available here either. They sent me a very similar battery. It won't work in my camera though. I believe this was intentional since no one else has this battery. read more

Beware of these guys. When you call them, they are rude with an East Coast attitude I've filed a complaint with Sony as they are selling unwarranted products as new and filed one with my credit card company as well. The site is advertising "BRAND NEW" products but the products are second hand and do not come with a warranty. I guess they are banking of the fact that people won't call their bluff and research serial numbers after purchase. Time to file a complaint with the BBB in NYC as well. read more

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Purchased my Sony camera and pro lens. I am a semi professional photographer in the automotive field. Equipment came in perfect condition factory sealed and new as described . Had to call in to ask a question and was helped quickly with a very pleasant individual who had much knowledge in full frame Sony lenses !thank you Tristate , I will be back to buy another lens shortly! read more

Got what i ordered very quickly at a great price - checked with Canon and a brand new product so all good no complaints and saved 400$

I just now went looking for reviews for this company, TriStateCamera and I see the bad reviews from some people. I, on the other hand have been 100% satisfied with my purchases from this company. 3 years ago I ordered a Canon T7i camera and kit lens. Brand new still in the original box with all the accessories. Zero count on the shutter. I now have as of today, April 30, 2023, 7859 shutter count on my camera. It is a good camera for what I shoot...landscape, birds, and action shots. About 4 days after I ordered the camera, it was delivered! A year later, I ordered a Nifty Fifty lens from TriStateCamera. With the same speedily delivery as before, I am well pleased with this lens. I would not hesitate to order from TriStateCamera in the future for my photography needs. I am in no way associated with this company, but I am a satisfied customer. read more

Honestly the worst customer service. My boyfriend ordered the sony xm4 headphones for a christmas gift. They came in late and in the wrong color. Have been reaching out almost everyday since the package came in and they have been no help. The last guy I spoke to told me he'd send me a return label and that was it. Nothing about sending it in the right color and gave no apology for the mix up. read more

they need to make zero stars possible just for these ppl. horrendous customer service. my package was being delivered damaged so I refused it and they never refunded. had to go thru my bank. they ghosted after they realized they'd have to refund me. genuinely insane read more

This store is not ethical. I bought Sony earbuds from them because I wanted to use other businesses than Amazon. I'm disappointed because the earbuds didn't function correctly. I returned them to Sony at Tri-State's request. They were returned with bluetooth connectivity issues, so I returned them to Tri State for a refund. I paid $185. They refunded $142, "as a courtesy" because the 30 day warranty period was past. It was past because I returned them to Sony first. And their customer service is frustrating, so beware. read more

****BUYER BEWARE!!!***** They sell items online that they don't have in stock . When you try to get a refund they won't respond or they make promises to refund money with 24 hours and don't. I have filed a claim and complaint with PayPal. I wish that I had read reviews from others before doing business with Tri State Camera! Don't waste your time or money with these scammers!! read more

I was charged $18 shipping for something I never received. I put in my address, and TriState confirmed that they had received the correct address from me. Then, they shipped the camera with my name as the 1st, 2nd, and 3rd line of the address. The last line of my address was intact, so they shipped the camera to Dallas, where it floated in limbo for awhile, and then was returned to sender. I was refunded the amount of my order, but TriState charged me $18 for the shipping. Update: I tried to work with Tri-State through private communications to resolve this, yet only got through to them after I left a poor Yelp review 5 days later. They contacted UPS, and apparently UPS has claimed responsibility for the incorrect address. Customer service was helpful once I was on their radar as a dissatisfied customer. read more

Total scam website. They sent a package that's later confirmed lost by the UPS, and they refused to give a refund because they said they've sent the package. Be prepared to wast a month disputing charges with your credit card company! read more

Low price on Tamron wide angle lens. Shipped promptly via my chosen carrier at reasonable cost. No complaints at all here! Will continue to buy online from Tri-state. read more

I purchased a high end camera (over $2500) with accessories, as it was listed on their webpage at tristatecamera.com, and I am loving it! Every item that was listed was included and am so glad I contacted the company. Kudos to the company. I just wish they would answer their telephones or respond quickly to emails; that would alleviate some communication issues. Otherwise, I am pleased with their products. Thank you Tri-State Camera! read more

You need to be aware that they do not offer manufacturer warranties, at least on Nikon gear. They may be a great company with excellent service. I will not take a chance at it, though. I was going to buy a new Nikon DSLR. I asked if they are new or refurbs, I was told that it is all new gear. I asked about the warranty, and was told that you do not get a manufacturer's warranty, you get THEIR one year warranty. I asked why I would not get a Nikon warranty with a new Nikon camera, the guy told me "we are a cheap company, and Nikon is too expensive." As I said, they may be great. I am just not willing to take that chance, on a high-ticket item like that. Buyer beware! read more

Purchased Plantronics Back Beat wireless headphones. They arrived in non-working condition. Would not even power on. I returned the item to an address they provided. When I followed up on my return / refund, the representative suggested that they are very unorganized and didn't know if they had received my return. Unfortunately for me, but fortunately for tristate camera, my tracking number was stored on my iphone that had crashed and my backup was prior to the date of shipment. In short, I lost the tracking number. Tristate has chosen to use this to their advantage and is not refunding my $75. Customer service is between terrible and non-existent. They won't even respond at this point. Hopefully the USPS investigation will reveal that Tristate has had my return all along and they were banking on me not being able to prove the return shipment. I have confidence that Amazon will get involved in getting my money refunded with USPS tracking provided. I would never consider doing business with this company again. It's just been disappointment followed by frustration and grief. "As bad as it gets experience" is my rating read more

I bought a camera from them and the USB port didn't work so I sent it to canon. Canon sent it back and told me to deal with the folks I bought it from. I called Tri-State and they told me how to send it back and took very good care of me ... most importantly they made sure my camera was fixed. Very responsive to phone calls, they can take a day or two to return emails ... read more

Was the lens what I ordered? Yes. Does it work correctly? Yes. Herein ends the positive comments I have for this company. Problem 1: I went to register my lens with the manufacturer: "Please call us immediately." It turns out this is some sort of black market lens dealer that pops up on Google when you look for lenses to purchase. I do not get my 6-year warranty because of this and I do not get any customer support from the manufacturer. Problem 2: After placing my online order, it took nearly two weeks and an email and phone call from me to even get the order confirmed and shipped (although the money left my paypal account instantly when I ordered it). Problem 3: Lens rebates? Again, don't exist because I have a black market lens. DO NOT BUY FROM THIS RETAILER. read more

I signed up for a Yelp account just to leave this account of my terrible experience with this store. I can't argue with any of the reviews here on this site. My experience was nearly identical to Andres F.'s. After ordering a Tamron 18-270mm lens (http://goo.gl/9rvka) for my camera, a man called me telling me that he had a better combo that would "meet my situation and expertise better" than the 18-270mm. He convinced me "through his 60 years of experience" that a Tamron 75-300mm (http://goo.gl/MA2oW) with a zoom extender (http://goo.gl/OTFA9) would be better off, all for the same price, and he would even throw in a $10 UV filter and a cleaning kit "for free" with the deal. Like Andres, I should have known better. Upon further research of the purchase, I found that the lens the man offered to swap out was nearly half the price on Amazon (http://goo.gl/sdLhI), did NOT have Image Stabilization (practically essential for handheld shooting, especially on that zoom), and was a MUCH more cheaply-made, lower-quality lens than the one I'd originally wanted. My goal was to get a solid, general-use lens that could operate on a wide range of of convenient focal lengths, and what I ended up with was a cheap, slow lens that was entirely useless for shooting anything unless you were outdoors and on a tripod. Also, the zoom extender was a completely pointless addition to a lens that already zoomed way further than I needed, even at its lowest zoom. After returning the entire package (and paying for shipping back) for a refund, I learned that my refund had apparently been deducted 10% for what is, as of this writing, an unknown fee. I would expect a restocking fee, but their site specifically states that there is a 15% restocking fee only if the equipment was returned with missing inserts or parts, which I made sure prior to shipment was NOT the case. It was probably for returning a product "for a reason that wasn't their fault." Very slimy. I fully admit that it was my fault for not knowing better. However, with the convenience of Amazon at our disposal today, these sorts of business practices are almost cartoonish. The guy who called me originally was incredibly courteous and "knowledgeable" about the whole thing, and I should have known that his "courtesy call" was really to pawn off a cheap lens that they had marked up for extra profit. Unbeknownst to me, his "decades of experience" were in ripping off less-knowledgeable customers. I can't stress how dirty and underhanded the whole ordeal was, all under the guise of "helping me out" with their "extensive experience." DO NOT DO BUSINESS WITH THESE FOLKS. Opt to pay the little bit extra on more reputable sites and not have to deal with swindlers like this. Edit: Also, I noticed that Kristine H. under me had to email them and ask for a refund upon their receipt of the product. I had to do the same. Their refund was, in fact, NOT automatic and had to be requested. It wasn't until the next day that it actually showed up, and then, it went down as described above. read more

I bought a lens for my camera and shortly after received a call from this man with a thick foreign accent during working hours who talked on and on about how he had a better deal for me with a better lens that would cost me less. I should have known better. After a few days I received the promised lens at a cost of a little under $500... I researched online and found the exact same lens for a A LITTLE OVER A $100!!! $%$# Thieves! The next day I returned the lens and asked for a refund which came a week later... BUT THAT'S NOT ALL.. today I found that they had added over $300 to my credit card and I haven't purchased a thing from them since (and would never again). I will find a way to report theses coniving bastards... but now, to fight them with my bank! Can't believe we allow scoundrels like this to thrive in our country! read more

I ordered a Sony A7R3 from Sri-State Camera. They answered all my questions and the delivery was on time. What more do you need?

Tri-State Camera is also known as clickonadeal via Buy.com! Buyer beware! You will have to ask for your refund if you return something. It is NOT automatic once they receive the product in their warehouse. I purchased a Canon 430EX Speedlite Flash through their store-front on Buy.com. I changed my mind and decided to return the product. I was given a Return Authorization number (RA#) and shipped it back to Tristate per their exact directions. Months go by and I don't see a credit back to my account and according to my package tracking, Tristate received my package. I call their customer service with my RA# and the representative then issued the refund. Prices my be slightly be competitive but be completely confident with your purchase if you choose to go with Tristate. read more

I actually had a very good experience with this place. There was a post-purchase call but it was very respectful and low pressure. Also, this was an international version of the camera but it works perfectly. Great price, fast service and great product. Very happy. read more

I asked specifically if the camera came with an American warranty and was told yes. It came with a middle east warranty. BEWARE. Any company that advertises less than B&H is probably not on the up and up. The notice of a grey market lens is not on the invoice.They promised compensation but did not fulfill their promise. read more

I have purchased two high end (over $1600) lenses from Tri-State. The prices are been very good. Shipping was prompt and packaging was excellent. The lenses were brand new sealed boxes and have always worked perfectly. I am very satisfied with my experiences with Tri-State Camera. I recommend them. read more

They are price gouging cleaning supplies. Their website is listing Lysol products at $20 per bottle when normal mrsp is under $10.

I'm a serious amateur photographer with quite a bit of Canon gear (Canon 1Dx; 5D Mk III; M3 and lots of glass). I recently purchased a Canon EF 24-70mm f/2.8L II USM lens from Tri-State Camera. Best price available (literally hundreds cheaper than others), free shipping was fast, and I had great communication from their sales team. To be clear, this is an imported version of the lens (i.e., "gray market"), but as many know, these are the exact sames lenses and made in the same factory by Canon as those that are imported by their U.S. division. I have purchased "imported" versions of camera and lenses in the past and never had any issues. From what I can tell, TriState Camera is one of the best sources with the best pricing for these types of purchases. Will definitely be buying from them again. read more

WORST online shopping experience ever. This company (it's basically a one man operation) shipped the wrong lens, a lens that was $1100 cheaper than the lens I had paid for. I sent several emails to get the issue corrected, received absolutely no response. Found their number online and called - got an automated message that they were closed for the next 6 business days, then after that the message changed to next 4 business days. Finally called my credit card company and got my money back. Finally bought the lens on Amazon - no issues there. Looking now at their reviews, it seems they advertise the lowest price for several photography products, but they either use a bait and switch, or ship the wrong item, or ship nothing at all. They are NOT authorized Nikon dealers and in the unlikely event that you do end up getting the item you order, Nikon will not provide any warranty on it. My advice - pay a little more and buy from a more trusted source. This joint is a bad choice. read more

I bought a camera from tri state online. It was supposed to be new and yet I did not get a warranty card with it. I have emailed and called for 2 days with no response. Now I am wondering if it was really new. This is not right! read more

It's NO star. This company is so SPAM! This is fake online store! DO NOT BUY ANYTHING! WARNING! This is Clickonadeal. They're posting on Buy.com I purchased item through Buy.com Online store Seller: Clickonadeal My order were Pocket Wizard FLEXTT5 Transceiver for Canon TTL Flashes and Pocketwizard Pwp-Tr 801-125 P - 801150 - APW801150K2 It's two items. They send me only one item with NO invoice or any and call this company and they said "If you wanna have other item You need to pay more" I'm like WHAT? I tried to return & refund but I'm afraid They could say "Oh We haven't receive return item." then been checking consumer report. Now I found same address as this store where to return. I decided to keep this for my lesson. read more

Their prices are too good to be true because they are a scam dealer. They will call you to "verify" your order and immediately try to add on a bunch of cheap crap to your order at huge markups, or require that you buy a different model/version of the item. This is pretty typical of shady camera retailers - of which this is definitely one - so caveat emptor. read more

Grey market merchandise. Ordered a Nikon 50mm lens. No Nikon warranty card came with lens, just a Tristate warranty card. Nikon USA will not touch this lens if there is a problem. Really deceptive advertising on site. Not worth buying from here to save a few bucks. Read the other reviews, I am not the only one who discovered this the hard way. Avoid this seller if you want a product that will be covered by the manufacturer if there is a problem. For Nikon lenses, if the lens is a Nikon USA product, you get a one year Nikon (plus 4 year extended warranty) if you register it at Nikon.com. The lenses Tristate sells cannot be registered on Nikon's site. read more

Please do not buy any Fit Bit devices from this company. They are not authorized dealers. If your FitBit have any issues you will have no warranty. They do not state this clearly in any of there ads. Please beware they do not care. read more

On Black Friday, my husband and I ordered a 46"Samsung 3D HD TV. It was to come with a "free" bonus pack which was to include 3D glasses, a Blu ray player and a 3D movie. When we received it, the Blu ray glasses were defective. Additionally, even after several hours on the phone with tech support from Samsung, and uploading firmware upgrades, so was the Blu ray player. We could not get it to read a disc. Every time I have called Buy-dig, I have experienced very long hold times before someone comes on the line to assist (often 20 minutes or longer) and even when they do, their customer service skills are often lacking. 2 weeks ago my husband mailed all of the defective equipment back to them using a label they provided via Fed Ex. Today they are indicating they have not received it in yet, nor shipped out our replacement equipment. So, it has now been well over a month since we placed our order and we have yet to enjoy our Blu ray player, nor experience our TV in 3D. Next time I am quite sure I would buy locally rather than online, so that if similar problems were encountered, they could be resolved much more easily and quickly. read more

I am not a frequent YELP commenter. I really liked my shopping experience through their website. I bought a Nikon D3200 camera with the lowest possible price for a refurbished item. It was delivered in one day instead of 3-5 as advertised, for free. I do not live in Brooklyn :) Moreover, the guy called me and asked me whether i would like to add 4 year extended warranty for $37 (which is almost free for a $410 camera, which retails for around $550-600). Very pleasant guy. I logged in YELP to leave this review and I saw all these negative reviews, very surprising. Moreover, their google reputation is also very very high. Something does not add up. UPDATE on 03/19/2015: Looking through my reviews I wanted to check this place's almost one year after writing this review. My camera is as good as it gets, working perfectly, taking beautiful pictures; probably I was one of the few that was pleased with their service and I was lucky. I have a four year warranty too and it is legit. Interesting and feeling lucky. I am not usually this lucky in shopping, crossing fingers. read more

We had an issue, but they were responsive and made it right. I'd do business again. I guess at the end of the day, what I'd say is: people can't expect steeply discounted prices and the exact same level of quality, so if you're OK with that, looking for a good price, fast shipping, good customer service, then this is a strong option. read more

My PayPal Account was charged by this company after having over 10 attempts at charging my account, two slipped through. They sent whatever someone bought 2000 miles away and it totaled over 1300.00. I've written for information asking who, what and why but received no reply. I don't know if they are responsible for laundering someone's credit card on my pay pal account, but if its happened to you, be heard! I just wish I could afford to do more than yelp. :( read more

I received my len today a Nikon AF-S 50mm. I am very pleased received it in 2 days. In new condition as promise. Granted it does not have a warranty by Nikon USA, I am pleased came as described with a warranty card from tri-state. If I would have listen to the poor review indicated would have miss out on a great deal. It's only a len what can go wrong! I've had my lenses that came with camera for over 3 years no problem. read more

UPDATE: I was fully refunded, and did not have to involve eBay or Paypal. Still annoyed that they were very slow to respond to the complaint/I got shipped a defective product. Tri-State Camera is also known as tri-state1 on eBay. Ordered a FitBit Charge HR, which surprise surprise came defective. I plugged the charging cable into the wall for over 2 hours and the screen will not turn on. There are green lights connected to the HR monitor/sensor which are blinking, but the front screen will not light up. I have contacted the seller through eBay, but I will probably need to request a refund through PayPal as numerous other people have said they needed to do. I will update this review if I hear back from the seller. read more

These guys are crooks. Bought a home theater system online. I get a call offering me a "newer model". I decline. Ask for a refund. I get an email response that the "refund is in process...". Yeah right. 30 days later, no home theater system, no refund. Fortunately I purchased through paypal and will ultimately be able to get my money back. This is the crook that helped take my money.... Peter Ryan Web Sales Associate Peter@tristatecamera.com 1-800-221-1926 ext 222 1-347-417-7111 ext 222 ( DO NOT DO BUSINESS WITH TRISTATE CAMERA ) read more