Visited Santa Barbara store to find a new Washing Machine. Josh was knowledgeable and steered us to…read morea perfect choice. Store Manager oversees all the professional details. The installation team did a great job. Great place for high end and good quality appliances. Don't hesitate. They will take care of you.

Horrible. Bait and switch. In Santa Barbara, they still have NO manager so they just are not held…read moreaccountable for issues or a mentor for growth. Bait and Switch -so much to say here. Will update it The only saving grace is their district manager and Chantel

It took 10 months on a wait list to get our new side-by-side fridge, so you can imagine how happy…read morewe were to finally have it installed. ***We love our new refrigerator. *** The two delivery men, "Alex" and "Issac" were extremely personable and highly skilled. Getting a refrigerator up the hill to our place and with 7 steps to negotiate was no easy task. Alex and Issac made it look like a breeze. The fridge installation was expertly done. At long last. We're grateful that Reids has such talented, knowledgeable and friendly workmen on the job. Thank you Alex and Issac for making this a painless and downright enjoyable transition from old fridge to new. You guys are The Best. And a big thank you to our sales agent, "Omar," who took such good care of us.

After speaking with Jim the owner he offered to give me a refund if I would remove my negative…read morereview. That is why so many negative reviews of Reid's have magically gone away on yelp. I obviously refused and he refused to refund me. The icemaker I purchased from them has a known defect and a recall issued for a faulty drain pump published on their website months ago. They still sold me this unit, figuring that was my problem not theirs. Jim explained to me that it's not the retailers job to know the products they sell have recall notice issued by the manufacturer and selling me a product the manufacturer has issued a notice about faulty components is perfectly inline with their business practices.

I've been using Home Depot for many things over the years. I needed a mailbox replacement lock. I…read morewas walking down the aisle and there was a young man restocking something. I asked where the mailbox locks were. He didn't even blink and said it's down this isle right had side in bin number, it's towards the bottom. I was blown away it as exactly where he said it was. I'm so sorry I didn't get his name. I've never had anyone pretty much at any store know so exactly where something was without having to look it up. Clean cut young man with glasses. This was this evening 3/19 about 6:30. They should recognize this guy if they can identify him from this information.

Bottom Line: This place is a struggle…read more I'm just going to make this as simple as I can; - Bossman gave me a gift card he had purchased from the store - Attempted to purchase products online - Scratched the back of the card as instructed - Wasn't warned beforehand to not scratch the scracth-off area, and scratched off the pin - Had to go to the store to ask about it - Got the PIN from a kind, professional and courteous customer service employee - Walked over to the checkout area to ask if they could order something for me online, (as the part isn't IN the store) but I was already in the store - Attempted to explain but this request it was beyond the capacity of this institution - Simply went home to order what I needed from the site - Card has zero balance The above wasted hours of my life are certainly not the first and certainly not the last. I have had so many painful interactions in this store and it goes back decades. Today just prompted me to actually write a review and this one leaves a bad taste in my mouth for sure. I'm going to go ahead and leave off the phone call I made regarding the zero balance gift card that also lasted nearly an hour as it doesn't pertain to anything this store has done but it's a nice cherry to add to the story. The only people that I have consistently had a positive experience with are the Customer Service people, just inside the entrance. Against all odds, these folks are out there doing what I would imagine is the hardest job in the store.

They fixed my washer for me. Now it needs to have drains cleaned but I cannot find them. Maybe they…read moreretired. I am bummed. They were great.

Appears to be out of business. No forwarding address or phone number posted. Have purchased many…read moreappliances from them. If they truly are gone, I'm so sorry. Always tried to stay local with my business.

Chris was very responsive and his workers were pleasant and professional. We were very pleased with…read morethe work they did, which involved repairing many cracks and walls that needed to be repainted and fixing cracks and repainting the wainscoting of a bathroom. They were neat, they worked efficiently, and they did excellent repairs of the cracks and wood damage.

If it was a zero, I would put that. I asked for pricing and delivery and they said that they could…read morenot do installation in my area. I live in Santa Barbara and I bought it in a store in Santa Barbara. I give up. No wonder why online is so popular. Don't go here.

Absolutely perfect! We had an electrical power surge that damaged our dishwasher, stove/oven, and…read moremicrowave, and Factory Appliance quickly assessed the extent of damage, recommended options for repair/replacement, quickly ordered the replacement units, and installed everything in record time (within a week). Mary is a pleasure to work with (responsive, creative solutions, and great appliance recommendations) as well as the entire Factory Appliance installation/old unit haul out team. Don't waste your time looking elsewhere, Factory Appliance is top notch and has better pricing and customer service compared to the big box stores.

Great family business we've been using for years. Daniel is always quick, courteous and knows what…read morehe's doing. He and his sister Mary took over the business from his father years ago. They aren't cheap, but because they do it right, and give you lots of tips on how to make your appliance last longer, they are well worth it in the long run. We've used them for fixing our washer and dryer over the years, and more recently our refrigerator. Highly recommend.

I would give zero stars if I could. My elderly parents (ages 84 and 83) on a limited income…read morerecently purchased a washer from this place. From day 1, the washer would shake so hard, that it would disconnect the hose from the back. Small wash loads, not large. My 84 year old dad called to try to get the washer replaced or fixed. Doesn't want a refund. They came out and did a diagnostic and said everything was fine. It's not fine. They can't even do laundry now. This place is refusing to replace OR fix the problem. It's less than a month old. This is absolutely crazy! I'm trying to talk them into a small claims suit. These are elderly people and this is ridiculous!!

Best customer care ever! Friendly, fast and accommodating. Below competitor prices. Fast delivery &…read morehookup. And haul away was included

I bought our washer and dryer here. I really appreciate the personal level of customer service. We…read morehad a small issue with an installer and Frank was quick to follow up with us and was extremely kind and apologetic. We love our new appliances - they are our favorite purchase for our home and we use them CONSTANTLY with our new baby (cloth diapers and burp cloths 24/7). Speed Queen is the BEST you can't go wrong!

Some years ago, we purchased two appliances from Reids Appliance, Ventura. They were the rudest…read morecompany we had ever dealt with. Again, today, a delivery was made around the corner from us. After delivering the appliance this driver moved his truck onto our street and sat there idling his diesel truck for over 15 minutes. We have people at this address with two forms of cancer and other health issues. Their diesel truck fumes engulfed our entire house even with the windows closed. We called and talked with the manager of the store. This manager stated that their truck was unable to move without idling for 20 minutes per California rules, which is an obvious lie because he moved over 30 feet then stopped out front of our house. There was no apology offered by this manager. What we find typical of Ventura businesses these days is they do not care anything the community they serve. There is no empathy, no caring about people these days. This is what we found from our local Reids some years ago and their attitude has degenerated to being a store we will never purchase items from, ever. Back then, they never serviced our appliances properly, heaven knows what they do these days. We shop at Lowe's-Ventura these days because they back their appliances with knowledgeable service warranties and customer service.

Ive bought washers and dryers and a fridge from this guy and he is the best.!!!!!!read more

I just moved to the area and bought a new washer/dryer from a company that rhymes w/rears. I paid…read moreto have it delivered and installed, and purchased the recommended new hoses etc. The delivery was a botch! My daughter said not only did they not speak English (or pretended not to understand), they rushed through the delivery and set up just to hurry and get the hell out of here. I work nights and laundry sometimes gets done after I get home. Imagine my surprise when at 2am the smoke alarm goes off!!! I pulled the dryer from the wall and the hose wasn't connected! My daughter also complained of a gas smell when drying a load. The delivery company, based in the Inland Empire from what I learned, only comes to Lompoc on Thursdays! They would not send someone up here to check on it 'because I was too far away'. I finally got fed up and called Craig. He came out the same day and charged a reasonable service call fee, turns out the gas connection was not done properly, and it was missing a hose clamp-thus the hose coming off! Still shaking my head and will never again order from nor have anything delivered from THAT store!!!

This beautiful garden center offers a wide array of plants, pottery, fountains, beautiful statues,…read moreoutdoor furniture and more! I could easily spend a few hours here. The prices are very reasonable. The smell of jasmine hits you as soon as you're in the parking lot. It's so pleasant and inviting. I really enjoyed walking through the garden. Each area is filled with whimsical ceramics, and running fountains that bring tranquility. This place has everything you need to start gardening. I especially enjoyed walking through the store. It has lots of cute trinkets to add to your plant collection or home decor. Overall, a beautiful place to check out. Looking forward to building my sacred space garden shopping here.

We were looking for very specific statuary, flowers and succulents, and thanks to Yelp for…read moredirecting us to this amazing oasis of all things green and beautiful. Living here in Goleta I did not know of Terra Sol, and so it was a much welcomed surprise to walk into their lush green space. Their staff was very helpful in directing us towards the different areas of plants, statuary, pottery, fountains, and also to their well stocked areas of garden tools, soils, and pretty much everything you need to help keep your garden and outdoor areas green and colorful. And all very reasonably priced. And for those of you wanting to start a Zen Garden, their selection of Buddah Statues, Fountains, and Pagoda Lanterns is a great place to start. Conveniently located in North Goleta, off of Patterson Avenue, between Highway 101 and Hollister Avenue, and a stone's throw from the Santa Barbara Humane Society and the US Post Office.