After speaking with Jim the owner he offered to give me a refund if I would remove my negative review. That is why so many negative reviews of Reid's have magically gone away on yelp. I obviously refused and he refused to refund me. The icemaker I purchased from them has a known defect and a recall issued for a faulty drain pump published on their website months ago. They still sold me this unit, figuring that was my problem not theirs. Jim explained to me that it's not the retailers job to know the products they sell have recall notice issued by the manufacturer and selling me a product the manufacturer has issued a notice about faulty components is perfectly inline with their business practices. read more

We ordered a subzero refrig, bosch dishwasher, meile induction range. Great customer service through all my questions before ordering, kept me informed on what was happening with the delays due to Covid. Couldn't have asked for better. Then came install. Specifically the dishwasher. I was not present at install which occurred 2 weeks before I moved in. I found a broken tray handle was left on my counter. No note. No one had contacted me to let me know what was happening with it. Called Reid's and they then got an immediate service call in to Bosch. Why was this not done before? While waiting the short week before Bosch arrived I proceeded to run the dishwasher. Oh look, another broken bit. This time the utensil basket. Installed broken?? Then I get an error code: Watertap E15. Contacted Reid's to see if they could come out to ensure it was hooked up properly. Twice I was told they would call me back. Nope. Over 24 hrs and I had to call them and still they did not come to see if it was hooked up correctly. Bosch guy said 'it's not getting water, did they turn it on?' Bosch repairman bewildered at how it had broken bits inside the wash area, turned the water on and ensured it ran properly. Reid's did call me to see how the repair went. Kudos there. Asked that I call to update them on how well it worked once I ran a complete load. Unfortunately the Bosch continues to have issues and will not run properly. Nor will it actually turn off! Reid's were on it! Had me unplug the d/w while they contacted Bosch rep and discussed the issues I am having with the machine. I got a call back a few days later to say Bosch will be replacing the unit and Reid's will come next week to install. Happy Customer! Bosch unit not working properly, not on Reid's. Extra points for intervening directly with the d/w company and getting a replacement asap. Fingers crossed the new machine will run properly. Broken bits also not on Reid's, but not dealing with what they knew was broken, when they installed - that's on them. Bottom line: A little hiccup at install, but very pleased with them overall. Would definitely recommend! read more

Reid's Appliance in Santa Barbara offer great service and customer support with all your appliance needs. Omar and Simon we're very helpful selecting an over range microwave for my home. There were some complications, but Omar came to the rescue and we got it perfectly installed in the space over my range. THANK YOU! AAA + ! read more

Reid's Appliances - Appliances Near Me - Santa Barbara, California

Originally 5 stars for good selection of brands; the sales staff I dealt with, (Dakota, Omar, Jerry), were very helpful; the installation technicians, (Alex, Jose and Edgar), did good work. Changed to four stars because about a week after the installation, I noticed a problem with the dual-fuel range and they sent two technicians that were not experienced and did poor work, (Caleb and Gabe). Gabe was new seemed to be learning the business. Caleb was the main technician but inexperienced and did not know some of the basics, like proper routing of the gas line and 240v electric cable for gradual bends. When it became obvious he didn't know, I jumped behind the range and did it myself. Then he reached down and grabbed the 240v cable with a pair of channel locks and torqued it in a tight "U" bend, which is the wrong way to make adjustments. If any further work is required by the installation crew I will make sure they don't send Caleb. Changed back to five stars after talking with Dakota. He spoke to service staff about how to improve customer interactions and is making changes to the service training materials to cover issues with the anti-tip bracket installation. Very happy with the final resolution and how everything was handled! read more

Costco and Home Depot couldn't be bothered to actually deliver the washer we bought from each of them. Went to Reid's and they made the whole process smooth and easy and our new washer was delivered less than 48 hours later exactly when they said it would be. I installed it myself and it is working perfectly. Thanks guys! read more

I love my 3 new Reid's appliances...dishwasher, stove and special sized refrigerator. They look so terrific in my 120 year old bungalow kitchen which needed some updating. Simon helped me with all my choices and he was the best. He educated me about all my choices, helped me pick out the best appliances for the spaces I had available and the features that I wanted. I couldn't be happier. I just had my new refrigerator delivered by Paul and Adam. They were terrific. They were on time and called ahead and gave me a 40 minute warning. They were efficient, professional, friendly and had to work around workers installing our kitchen cabinets which took some coordination. read more

Jerry in the Santa Barbara location was super nice, helpful and quick to respond to all of my questions. He made purchasing so easy and went above and beyond in communicating with me and answered all my concerns throughout the delivery/ install that Reids provided. He even followed up with me to make sure all is going well with our new appliance. Our installers Paul, Edgar and Adam were on time, efficient, careful and kind. Reid's as a whole, from purchase to install was great! I highly recommend working with Jerry when shopping at Reid's! Thank you Jerry, Paul, Edgar and Adam! read more

Our family was in need of a new dishwasher. We love Miele products - they are built to last and perform in a high-quality manner! We did our research and one of the companies we considered was Reid's Appliances in Santa Barbara. They were far and away the best in terms of knowledge and customer service, and one of their salespeople, Dakota LaPrelle, whom we had never met or spoken with, helped us gain the best pricing by explaining to us how we could do so by maximizing rebates. Dakota was a great, professional resource for us throughout the buying and installation process! After installation, when we went to perfect the rebates to lower the total cost, we had some difficulty getting that done. We called Dakota and he got the job done FOR US! Talk about customer service above and beyond! Dakota LaPrelle and Reid's Appliances provide outstanding service and great value, certainly with their Miele products. If you want to save money and have a great customer experience, call Reid's and ask for Dakota! read more

I ordered a Vent A Hood. Tim and Dakota provide me with great service. When the hood I ordered had a bit of a lead time Tim found a suitable alternative in stock and it was for less. I'll be back for a new stove next years as well as my other needs as they arrive. read more

What great service-- we were having difficulty replacing our water filter. Simon from Reid's Appliance in Santa Barbara went out of his way home to stop and change the filter. We tried to pay him. He would not accept it. WOW. read more

I purchased over $7,000 of appliances from Omar, the store manager in Santa Barbara , in the fall of 2021. We were able to take delivery in March of 2022 when our contractor was ready for appliances to be installed in our remodeled kitchen. We ordered a new GE refrigerator for $2725 and it has failed in August 2023, only 17 months after being installed. When I contacted Omar, he said it was out of warranty, which is only a 12 month factory warranty, and I had not purchased the extended warranty. I contacted GE directly, and they told me the same thing. Omar referred me to some appliance repair folks, but made no offer to help or compensate me in any way for this failed compressor. It may cost me $800 to $1,000 or more to have a new one put in, and will take at least ten days to get the part. I am not happy at all with the response from Reid's... a brand new $2700 GE refrigerator should not last only 17 months! Terrible customer service to a new local customer like me. I will never do business with them, and will be sure to tell my friends what happened. It seems to me Reid's or GE should be willing to share part of the repair cost, or reimburse me for my out of pocket costs. read more

From the salesroom with Omar to the delivery and installation with Paul and Adam, customer service was top notch! Professional, competent, thorough and considerate...not something you find in the big box stores. I'm so glad I had Reid's in my corner for this major purchase. read more

I have needed a new dishwasher for months and I knew Installation was going to be an issue because our space is slightly smaller than the standard. I checked out Lowe's and they were not very helpful at all and then I went to Best Buy and found one Bosch model that would fit our space. I paid a plumber $120 to come in and take a look at the space and let me know if he anticipated any problems and also if he would be able to do the installation. He said it would probably take two hours which would be $240 plus $35 to take the old dishwasher away. Something told me to check out a local business so I went to Reid's the same afternoon and Omar the manager knew exactly what my issue was. He knew right away which Bosch model I've been watching and he steered me towards an Asko model which would fit my unusual space and was an upgrade from the Bosch, although the price was very similar. The company was offering a $150 rebate which practically covered the installation cost which was $170. That included delivery, installation and removal of the old dishwasher, so a much better deal than the plumber. Best Buy had a lead time of 6 to 8 weeks for installation and Reid's was able to acquire the dishwasher and install it in a week and a half. They use their own installers, which made me very happy because a simple phone call was all that was needed if there were any issues. The dishwasher was installed in about an hour, it looks great and so far it works great. Couldn't be happier with the service that I received and I will use Reid's again in the future for my appliance needs. read more

It took 10 months on a wait list to get our new side-by-side fridge, so you can imagine how happy we were to finally have it installed. ***We love our new refrigerator. *** The two delivery men, "Alex" and "Issac" were extremely personable and highly skilled. Getting a refrigerator up the hill to our place and with 7 steps to negotiate was no easy task. Alex and Issac made it look like a breeze. The fridge installation was expertly done. At long last. We're grateful that Reids has such talented, knowledgeable and friendly workmen on the job. Thank you Alex and Issac for making this a painless and downright enjoyable transition from old fridge to new. You guys are The Best. And a big thank you to our sales agent, "Omar," who took such good care of us. read more

Shopping local - not always best! My mother and I support local businesses. She purchased a refrigerator from Reid's Appliances in Santa Barbara. The delivery fee (which was not communicated at the time of purchase) included an additional undisclosed fee of $225 for switching the door swing. She had specified the required swing direction as part of the order and was told it was fine, there was one in stock at the warehouse. In addition, the delivery company Reid's Appliance used damaged her vinyl floor while installing. Numerous attempts to contact Reid's Appliance's and the President to discuss these issues. It is very disappointing that a local business has no interest in righting a wrong or customer satisfaction once the sale is complete. I hope this review will help others understand the risks shopping at Reid's Appliance. read more

We ordered two Wolf ovens from Reid's after first trying Ferguson's where we could not even get through to a live person on the phone (after being on hold for 20 minutes several times during the course of two days). Called Reid's and a friendly person (Simon) immediately picked up the phone. Were able to order the ovens right then. The whole experience with Reid's was exceptional, great customer service! Thank you! read more

We had a problem about the installation, and Reid's took care of the problem as soon as I talked to them. Thank You, Tim!

Update: 6/4/2022 We got our Speed Queen TC5 washing machine and DC5 dryer on 6/1/2022 delivered and installed professionally. It was worth waiting for. Before it was delivered I asked myself should I have gotten the TR7 or the FF7? The answer is clear: It's hard to pick which model to buy because they are all good. Our clothes are cleaner than ever, and the high quality of the equipment is obvious. With Reid's Appliances, we got great customer service, and they even had a way we could pay over a year without paying any interest. How cool is that? If you need laundry equipment, go to Reid's and ask for Speed Queen - a good, solid, no-nonsense laundry system. Paul, who has performed installations for Reid's for 28 years as well as his assistant installed these for us. PS: We got the TC5 as it had the fastest cycle time. We also figured if these are good enough for laundromats, they are good enough for us. Original Review: It was time for us to get a new washing machine and dryer, and we wanted to support a local business. We did our homework and my wife and I decided we want a Speed Queen TC5. Simon helped us, and we still looked at some other machines, but we wanted a reliable and sturdy machine - and Speed Queens are made in the USA, and the one we got is built for commercial use. About delivery: We had the choice of having Reid's deliver it, but could get it sooner if one of their contract installers did the job. We chose to have Reid's do it. The reason I am confident with my 5 star rating is that if there are any problems, there is somebody I can contact directly. Also, a shout-out to Dakota who talked to me a week ago when I wandered in while I was downtown. Both Simon and Dakota were helpful. PS: Our apartment complex has new Speed Queens in our communal laundry rooms, so we got to do a test drive. read more

Our built-in 48" refrigerator died a slow, painful death. It was unexpected and an unpleasant surprise. Fortunately, Reid's was able replace it in record time at a great price. The delivery/installation was flawless as Alex & Avery showed up on time, knew exactly what they were doing and before I knew it, the old gray goose was gone and its new shiny replacement was up and running. Reids is my new 'go to' for all things appliance. read more

I bought an economy brand gas range for my rental. Paul and Jesus were the delivery team: they did a great job! They gave me and the tenant a two-hour window for delivery, showed up within that time-span, removed the old stove to haul off, gave us a couple of minutes to clean up the space for the new stove, hooked it up, told us to heat up the oven to burn off any manufacturing residue before cooking any food in it, and, they were cheerful and friendly through out their very efficient process. It couldn't have gone any smoother! read more

I got a Speed Queen washer and dryer set. Love them!! Alex and Avery - big strong nice men, were incredible. They took out my old set, set up, installed my new set-- and I asked them to show me how they did this! They were so super sweet in teaching me- because I really didn't know how it works and in the future if I had an issue (I plan to paint the area behind it) I will just want to another time do it. Although they could have installed in a few minutes, they were patient and sweet to teach me. Thank you Alex and Avery!! And Reid's!!! read more

See all

After the death of our 12 year old Kenmore washer, I figured it was about time to replace the set. We took measurements and checked out the limitations of our back porch space and gas/water plumbing layout. With the critical parameters in mind we set out to the Santa Barbara Reid's store. They were super helpful and the showroom had plenty of options to look at, it's awesome to get sales people that actually know their products. We settled on front GE loader pair. There was a 3 week wait on them which was fine as we were heading out for a 2 week vacation anyway and it gave us time to clean and paint the area. Delivery truck communication was great gave us an accurate ETA the morning of delivery and the installation went smooth. Our old appliances were hauled off for us worth the little extra cost for us. We are super happy with the washer and dryer we got from Reid's, the technology has really advanced in 12 years. I highly recommend Reid's Appliances plus I like to support small local businesses! read more

We were in desperate need to find a great refrigerator and Omar Padilla at Reid's Appliances guided us through the multitudes of options. He spent a great deal of time pointing out the features of the ones we were interested in. We purchased a new Bosch and he arranged delivery within the week. We are so thankful we went to Reid's and are forever grateful for Omar who is knowledgeable, friendly and kind. The service we received harkens back to the "old days" when customers received full attention when shopping. We wish we could rate our experience more than five stars! read more

If you need an appliance in a hurry, go somewhere else. We got the run around as to when our washer dryer was coming, and I left multiple unreturned calls for Simon, our salesperson. Apparently the washer dryer came within a week, but the pedestals would be two months. He wanted to wait 2 months to deliver the paid for expensive appliances. I told him we could not wait, and they needed to make two trips. I made him put me on the delivery schedule. They are coming today, 3 weeks after purchase. The pedestals will come next month some time. read more

Highly recommend shopping elsewhere. I had held off on posting a review because the gentleman at the store was very nice and helpful. However, the delivery and installation (which is arguably the most important part of buying appliances) would be 1/5 stars. In short: Customer service (for scheduling delivery) was rude and not accommodating in the least Delivery is completely at the convenience of Reid's and not of the customer Huge delay between putting in order and actually having appliances installed Poor job of installation (screws and parts of dishwasher falling apart months later) Again, the in-store Santa Barbara staff are very kind. From what I can tell it is the Ventura staff that needs some major changes. read more

I Purchased A New Washer And Dryer ,Washer Worked But Dryer Didn't it's Been a Month Almost And I'm Still Waiting To Get My New Dryer Fixed!! It's Been Horrible Very Inconvenient!! I Have A Family and To Tell You The Truth The Managers Don't Care!! I Will Never Buy Anything From This Store I'll Go Back To Sears!!! read more

This place is the worst. We built a new house, bought all the appliances from them. Have issues with a few of them not working and it's like pulling teeth to get someone to fix them now. They are less than a year old. They were expensive and to get the warranty service done takes a long time. The company they contract for with the warranty takes a long time to get an appointment aNd more than once has brought the wrong parts. This results in weeks between appointments and we're sitting here with appliances that don't work in the mean time. I don't recommend using Reid's at all. read more

Reed's is awesome! I have been dealing with Dakota and Simon, and both are so nice and professional! Very helpful with all my appliance orders! It's nice to deal with people rather than a big store like Home Depot or Best Buy! You get better service. And the installers, Alex and Jesus, are also awesome! They spent so much time and care at our place, as we had a hard install. Great company! I highly recommend them! read more

I purchased a Bosch dishwasher from Reids on April 4th. My 12 year old former Bosch needed to be replaced. While I knew I wanted another Bosch, Farid Azizi was very helpful in helping me make the decision on which model since mine was no longer made. The icing on the cake was while they thought I would have to wait over 12 days to get my dishwasher, Farid went above and beyond and called me the next day and said they had the dishwasher. Their installation crew was very busy so he called one of their contracted installers, who was able to come out early Saturday morning. They did an excellent job and I was able to have my dishwasher in only a couple of days. Always great to buy local! read more

We recently purchased a replacement Bosch dual oven unit from Omar. His service was wonderful and the price was better than anywhere else we looked. Installation was quick and well done (thanks, Paul). Several weeks later a small issue arose and we talked to Omar. He promptly scheduled a service call. Paul, Seven and Alex came at the time promised and had resolved the issue in less than 10 minutes. They also gave us a tip about closing a gap in the existing cabinetry and new oven. They were capable, pleasant and efficient. We would recommend Reid's for their products, pricing and service. read more

The worst!!! I would've given zero stars if possible. Our landlord ordered us a new refrigerator from Reed's after ours broke. We were told it would arrive the following week and they'd be bringing us a loaner in the meantime - fine. When the loaner came it looked like it was taken out of a dumpster complete with a bullet hole in it and a large gap for air to escape along the rubber. Awesome. We thought we'd make do since we only had to wait a week for our new one to arrive... Come time for the new fridge to be delivered and there's no word from Reed's on when they'll be coming by. Finally, we call: "When will you be by to deliver our new refrigerator?". Reed's response? "Oh, sorry. We won't be there until next Wednesday." Well, it's "next Wednesday" today. And guess what? We just called to see when our fridge was coming and now it won't be here "until Friday". No explanations, no reason, no apologies, no nothing! I'm not counting on seeing the refrigerator until after the New Year at this point... and did I mention that I'm 9 months pregnant and we've not been able to keep food in our house because the loaner freezes everything? So yeah, that's been great too. I would highly suggest considering going elsewhere to purchase your appliances if you'd ever actually like to receive them. read more

We had an excellent experience ordering and taking delivery of a refrigerator and dishwasher. Dakotah is a knowlegdable and resourceful salesperson. He's especially prompt with his replies to inquiries; he quickly found suitable replacement options for a dishwasher we needed asap since the one we'd ordered elsewhere had been delayed. Their prices are competitive with online and box stores so don't hesitate to contact them even if you're like me and have gotten used to ordering online and hoping it shows up. We'll definitely buy from them again. read more

I was desperate for a refrigerator as mine broke and I was leaving on vacation. I went to every appliance store in Santa Barbara and a few in Ventura. I finally decided that whoever could deliver one before I left would be the store I would buy from. Reid's appliance employee Dakotah arranged delivery for Even the next day and took my order over the phone. We were thrilled with that service and that we could move food out of ice chests before we left. When we returned I asked for help from Dakotah on a few things for my fridge and he went over and above for me!!!! I am so thankful I didn't buy from a Big Box store. I wouldn't still have my fridge nor the wonderful service I received from Dakotah at Reid's. Thanks so very much!!! read more

Thank you, thank you to Alex and Jonathon of Reid's!! Just received our beautiful new washer and dryer. These guys were so, so helpful, friendly and time-efficient! Couldn't have asked for better service! Showed up exactly when they told us they would, we asked tons of questions and they gave great advice, Alex and Jonathon you are the best!! read more

We just purchased a new gas clothes dryer earlier this week. Jerry Compton was our salesperson...he is very professional, knowledgeable, and our transaction was easily done. He knew we had an immediate need for delivery and installation, and made it possible for this to happen within three days. On Friday, we received advance notice that we were the first delivery on the route....Alex and Avery arrived at their estimated time...they were so very efficient in removing our old dryer and installing our new one. They know their job well, and executed our installation to perfection. Bravo to Reid's for a very pleasant experience....we will be returning customers. With thanks, The Zachers read more

We bought a Sub Zero at Reids Appliences in Santa Barbara . The customer service was excellent as was the delivery and installation . Reids is a extremely professional organization. read more

Excellent service, polite and knowledgeable. Thank you Alex and Jesus! read more

Very happy with the sales and service, for a new refrigerator. Farid was very helpful in showing us all the options, and actually recommended a lower-price option (no high pressure sales). Alex and Avery showed up to install it right on time, and went way beyond just the install, helping my Mom move everything from the old fridge to the new. On another project, they were very fair in the way they handled a (complicated) mistake that caused us to have to return an open-box items. Would definitely go to Reid's for all appliance needs in the future. read more

I decided to not go to the big box stores to order my refrigerator,stove,dishwasher and hood over stove and saw everything I wanted in the Ventura showroom at Reid's Appliances. Jerry was the salesman in charge. The appliances were ordered and installed except the hood was damaged and reordered. It came in a timely manner and upon installation the venting hole in our wall was not exactly matching up as it should but I want to express how the two installers, Paul Filion and Jesus Ramos made it work! They were on time and were very personable and respectful of my home. They did a great job and I appreciated the extra effort that they took. It looks beautiful and I would recommend anyone to go here. The installation of the other appliances in February were also done perfect and we are very happy with the outcome! Choose wisely, choose Reid's! read more

We just replaced our Subzero after 28 yrs! Still worked but growled like an angry dog and was sucking energy no doubt. Reid's in Santa Barbara was easy and gave us their lowest price offered by Subzero. The delivery/installation team of Alex & Avery were prompt, professional, friendly and careful. It slid right into the old space. We are very satisfied. Hope it lasts as long as the last one. read more