After speaking with Jim the owner he offered to give me a refund if I would remove my negative…read morereview. That is why so many negative reviews of Reid's have magically gone away on yelp. I obviously refused and he refused to refund me. The icemaker I purchased from them has a known defect and a recall issued for a faulty drain pump published on their website months ago. They still sold me this unit, figuring that was my problem not theirs. Jim explained to me that it's not the retailers job to know the products they sell have recall notice issued by the manufacturer and selling me a product the manufacturer has issued a notice about faulty components is perfectly inline with their business practices.

We ordered a subzero refrig, bosch dishwasher, meile induction range. Great customer service…read morethrough all my questions before ordering, kept me informed on what was happening with the delays due to Covid. Couldn't have asked for better. Then came install. Specifically the dishwasher. I was not present at install which occurred 2 weeks before I moved in. I found a broken tray handle was left on my counter. No note. No one had contacted me to let me know what was happening with it. Called Reid's and they then got an immediate service call in to Bosch. Why was this not done before? While waiting the short week before Bosch arrived I proceeded to run the dishwasher. Oh look, another broken bit. This time the utensil basket. Installed broken?? Then I get an error code: Watertap E15. Contacted Reid's to see if they could come out to ensure it was hooked up properly. Twice I was told they would call me back. Nope. Over 24 hrs and I had to call them and still they did not come to see if it was hooked up correctly. Bosch guy said 'it's not getting water, did they turn it on?' Bosch repairman bewildered at how it had broken bits inside the wash area, turned the water on and ensured it ran properly. Reid's did call me to see how the repair went. Kudos there. Asked that I call to update them on how well it worked once I ran a complete load. Unfortunately the Bosch continues to have issues and will not run properly. Nor will it actually turn off! Reid's were on it! Had me unplug the d/w while they contacted Bosch rep and discussed the issues I am having with the machine. I got a call back a few days later to say Bosch will be replacing the unit and Reid's will come next week to install. Happy Customer! Bosch unit not working properly, not on Reid's. Extra points for intervening directly with the d/w company and getting a replacement asap. Fingers crossed the new machine will run properly. Broken bits also not on Reid's, but not dealing with what they knew was broken, when they installed - that's on them. Bottom line: A little hiccup at install, but very pleased with them overall. Would definitely recommend!

Avi was great! He was able to schedule next day to come fix our oven. He was professional and…read morefriendly. He stayed to ensure the oven was working well after doing the repair. Highly recommend!

Do not hesitate to call Better Place Appliances! Avi arrived within hours after my appointment…read morerequest and was friendly, skilled fairly priced and very easy to work with. He quickly diagnosed the problem with my dryer and had the necessary part available to fix the problem immediately. He then offered to check anything else and I asked him to look at my oven and refrigerator which he did at no additional cost. We will be using this business in the future and am very happy to have made the connection. Sometimes it is hard to find good, reliable technicians so just call Avi!

They arrived when they said and fixed dryer same day and quickly. Very efficient, timely and…read morereliable

Excellent service. Highly recommend our technician. I'll have to update the review with his name…read more He was very knowledgeable and persistent with the problem. He was professional and thoughtful. Price was just right.

Wonderful service. He's very knowledgeable and honest. Would highly recommend!…read moreHe ordered the necessary parts and installed them quickly and then even came right back when an unexpected knob broke and fixed that too.

I am very appreciative of Egor. He assessed the situation over the phone and ordered a Viking…read moreSecondary Drain Trough kit. However, when he came to install it, he discovered the kit had already been installed (years before). He did a thorough job of checking everything out and removing a lot of ice buildup, but concluded everything was working properly. He did not charge me for the kit and only charged minimally for his labor. I would highly recommend Egor for his knowledge and fairness.

Visited Santa Barbara store to find a new Washing Machine. Josh was knowledgeable and steered us to…read morea perfect choice. Store Manager oversees all the professional details. The installation team did a great job. Great place for high end and good quality appliances. Don't hesitate. They will take care of you.

Horrible. Bait and switch. In Santa Barbara, they still have NO manager so they just are not held…read moreaccountable for issues or a mentor for growth. Bait and Switch -so much to say here. Will update it The only saving grace is their district manager and Chantel

Chris was very responsive and his workers were pleasant and professional. We were very pleased with…read morethe work they did, which involved repairing many cracks and walls that needed to be repainted and fixing cracks and repainting the wainscoting of a bathroom. They were neat, they worked efficiently, and they did excellent repairs of the cracks and wood damage.

If it was a zero, I would put that. I asked for pricing and delivery and they said that they could…read morenot do installation in my area. I live in Santa Barbara and I bought it in a store in Santa Barbara. I give up. No wonder why online is so popular. Don't go here.

Roy IS the best. Always extremely knowledgeable, helpful, honest & fair. He has worked on my…read morethermador appliances.

This service did not complete the job they set out to,perform. Did not have the expertise to…read moredeal,with a common KitchenAid appliance and wasted many onsite visits. They will not be called upon again by this house.

We had a plumbing/washing machine emergency and Elijah from Appliances Best Friend came out to our…read morehouse within 10 minutes!!!! I can't believe how fast he was! He was so well spoken and explained everything that was happening so we could understand it. He was able to sort out the issue and was on his way all within 30 minutes from beginning to end. Thank you Elijah and Appliance Best Friend! We will definitely call on you again!

From the owner: We provide peace of mind by repairing and revitalizing crucial home maintenance appliances.read more

I have used Roy for years for all kinds of appliance repairs and he is consistently outstanding…read more He is knowledgeable, honest, and always punctual. I have had him repair washers, dishwashers, dryers, ovens and refrigerators for me. Roy is a tremendous asset to our community and I truly value his work. Thank you for repairing my dishwasher today!

It was very bad experience....he promised to do the work to replace the drain of my…read moredishwasher....then he arbitrarily cancelled the job after I had purchased parts for him as he had requested

Bill and Elana are wonderful every step of the way! Throughout planning they spent time considering…read moreour budget, and educated us on the pros and cons of all options available. The work was done beautifully, we felt very comfortable with the workers in our home, and Bill addressed every little issue promptly and professionally. We ended up with our dream kitchen! Bill stuck to the budget (we added a few things to improve it, which cost more of course) and the Mastercraft team was a pleasure to work with!

We visited a lot of kitchen remodel places before deciding to give the job to Mastercraft. What a…read moregood decision! The owner/architect came up with a great design and had lots of advice that helped us choose the components. While other firms said they needed up to 2 1/2 months for the remodel, Mastercraft finished in a month! The installer was terrific...everything worked out better than I could have dreamed. I absolutely LOVE my new, colorful kitchen with great work surfaces and lighting. Highly recommend!