Chris was very responsive and his workers were pleasant and professional. We were very pleased with…read morethe work they did, which involved repairing many cracks and walls that needed to be repainted and fixing cracks and repainting the wainscoting of a bathroom. They were neat, they worked efficiently, and they did excellent repairs of the cracks and wood damage.

If it was a zero, I would put that. I asked for pricing and delivery and they said that they could…read morenot do installation in my area. I live in Santa Barbara and I bought it in a store in Santa Barbara. I give up. No wonder why online is so popular. Don't go here.

Long time loyal WS customer. I stopped in yesterday and loved the big store here. The staff were…read morefriendly but not intrusive. Lots of great stuff and good sales. I really try to support the shops here. When we don't buy in stores, they close as you will see around you. I need kitchen items, so it's easy to buy things here. There is everything you need for your kitchen including food items. So why not stop over and then treat yourself at Islands, Lure or Starbucks after? See website for details. Free parking available.

I will no longer be shopping at Williams Sonoma. The level of customer service and the way…read moremanagement handled my most recent experience was incredibly disappointing. What should have been a simple situation turned into weeks of confusion, contradictions, and zero accountability. The way this situation was handled reflects a serious breakdown in customer service and management, and it has left me extremely disappointed. After this experience, Williams Sonoma has completely lost my business.

Very disappointing experience from start to finish. I ordered what I believed was the same toilet I…read morehad previously purchased, but I was given very little detail or confirmation about the specific model. When we arrived to pick it up as promised, the store was closed for the holidays with no clear communication. After they reopened, we found out the toilet hadn't even been ordered yet. Unfortunately, we already had plumbers scheduled onsite for installation and had to pay them despite having nothing to install. Now, only a few weeks later, we've discovered the toilet is faulty. The business has offered no assistance beyond telling us to contact the manufacturer. Overall, the lack of communication, follow-through, and customer support has been extremely frustrating. I would not recommend using this company based on our experience.

I have an old bathtub that was leaking water. I called Rooter Solutions, and they sent a couple of…read moreguys out. They looked at the shower/tub and said that it was an off brand unit and the parts are not available. When I asked the cost to replace it, they quoted $1375... Hoping to save some money, I decided to do it myself. The first stop was Ace in Goleta. The guy there was confident in what I needed, and sold me a complete set... It didn't fit. I did what I should of done in the first place, go to a real plumbing store... I went to Economy Supply Company. They understood that I was not a professional, and took the time to make sure that I got the right parts. They sold me great quality supplies, and gave me some good tips so I had a better chance of not screwing it up! I changed the parts and all is good. Once again, I keep learning the same lesson. Buy good quality one time and save money and time in the long run!!

Horrible service....you only get help if it seems like you are going to spend a lot of money…read more Trying super hard to be"high-end", but are really just mediocre and overpriced! The owners are a really flaky couple who seem to dislike each other a lot. And the sales people seem pretty incompetent and will lie and say anything to get a sale.

The people were friendly enough, though did not seem overly knowledgeable…read more Granted, I had a small order, but as another review mentioned, I heard them trying to figure out where a contractors order was while he was just standing there waiting. There was not one thing they said they would do that they actually did. Whether sending me pictures, ordering the tile, or having it delivered when they said it would be.

I've been shopping at Diani for 22 years! Yes.... from…read moreopening day! All of the staff over the years over the years have been wonderful. A special thanks to Ari who helped me my new fabulous Jeans. It takes a Village.... lol

It's too bad that there is not a separate page for the clothing store and shoe store since I had…read moretwo very different experiences in each. The vibe in clothing store is not welcoming. Not even a hello. Items are beautiful, service is poor. Salespeople ignored me until I picked out some items. Although there were 2 salespeople, I was not acknowledged until I had selected an armful of items and then was offered a fitting room. Never was offered help afterwards. Would have liked to try on other options but was made to feel like a bother. Only one other customer at the time. Conversely, in shoe store, I had a very friendly, welcoming experience. Christine was very helpful, attentive even though there was another customer and she was only salesperson. She was very knowledgeable, offered various suggestions. I made a shoe purchase but did not make a in-store clothing purchase. Fortunately found clothing designers' web pages online and ordered directly from designers.

Talk about Amazing Customer Service ! This is the place. I…read morecalled to inquire if they were open on New Year's Eve they answered but they were Closed, but what did I need? OMG they reopened and sold me the part If that was not enough the part was sold out when I arrived Alan opened Faucet kit and sold me the part I needed and saved my day. Alan, Thank you Thank you

Set up an appointment with James, he has over 30 years of experience and will save you headaches…read moreand heartache when ordering product. 1.5 years as of today and we are almost finished with our new construction. The owners and their team here as so dedicated and just good people. They carry beautiful and reputable product here, Robern, Rohl, Dornbracht, Toto and so much more.

Visited Santa Barbara store to find a new Washing Machine. Josh was knowledgeable and steered us to…read morea perfect choice. Store Manager oversees all the professional details. The installation team did a great job. Great place for high end and good quality appliances. Don't hesitate. They will take care of you.

Horrible. Bait and switch. In Santa Barbara, they still have NO manager so they just are not held…read moreaccountable for issues or a mentor for growth. Bait and Switch -so much to say here. Will update it The only saving grace is their district manager and Chantel

Elite remodeled our master bath. All workers showed up on time, worked diligently, and were polite…read more They cleaned up everyday before leaving. A great experience!

We successfully completed two projects with Elite Kitchen and Bath. Their craftspeople were all…read morevery capable and they stayed with the job to finish all the last items. On-site communication can be improved.

ARE THEY GOING OUT OF BUSINESS? The designer consultant…read moredoesn't respond to calls. Can't reach the manager - phone number doesn't work anymore and the location is under construction! We have issues with our project and can't reach ANYONE!

We went to a lot of research and visited a lot of companies before deciding to go with RD Homes…read more Jennifer Shaw has been in the business a long time and we loved her knowledge and how she ran the team. They did not disappoint! She got us scheduled in and aligned her team and the process began. The team was amazing. These guys have been doing this for a long time and were very professional and just amazing people. It was fun watching the process and they did a great job in ensuring it all looked uniform and took extra care around our fireplace. We are very happy that we chose RD Homes and Jennifer for our flooring and will be back to look at carpet. Thank you!

By the staff knows what products you need to fix a problem. Always helpful and pleasant. Easy…read moreparking. A bit pricey Cashiers are detached.

I usually get excellent personal service and thoughtful advice from this locally owned Ace Hardware…read morein Santa Barbara. It's one of the reasons I like supporting them over the big box stores. That said, I recently had a frustrating experience with a paint purchase. I bought 3 gallons of Cabot semi-solid stain in Oak Brown during a promotion--about $15 less per gallon than the other local paint supplier. I assumed the color would match the same brand and shade used during my 2023 remodel (leftover from my painter), but the result was quite different. Instead of a rich dark chocolate tone that matched my home's trim and fascia boards, the stain came out with lighter red-brown hues--more milk chocolate than expected. I brought the stain back to have it shaken again and asked the paint clerk for advice, but unfortunately the response was defensive and unhelpful. Lesson learned: when it comes to matching existing stain, go back to the original source and always do a test patch--especially for something as visible as a large deck. I'll continue shopping at this Ace for many things, but I'll be more cautious about stain and paint purchases in the future.