Bill and Elana are wonderful every step of the way! Throughout planning they spent time considering…read moreour budget, and educated us on the pros and cons of all options available. The work was done beautifully, we felt very comfortable with the workers in our home, and Bill addressed every little issue promptly and professionally. We ended up with our dream kitchen! Bill stuck to the budget (we added a few things to improve it, which cost more of course) and the Mastercraft team was a pleasure to work with!

We visited a lot of kitchen remodel places before deciding to give the job to Mastercraft. What a…read moregood decision! The owner/architect came up with a great design and had lots of advice that helped us choose the components. While other firms said they needed up to 2 1/2 months for the remodel, Mastercraft finished in a month! The installer was terrific...everything worked out better than I could have dreamed. I absolutely LOVE my new, colorful kitchen with great work surfaces and lighting. Highly recommend!

Chris was very responsive and his workers were pleasant and professional. We were very pleased with…read morethe work they did, which involved repairing many cracks and walls that needed to be repainted and fixing cracks and repainting the wainscoting of a bathroom. They were neat, they worked efficiently, and they did excellent repairs of the cracks and wood damage.

If it was a zero, I would put that. I asked for pricing and delivery and they said that they could…read morenot do installation in my area. I live in Santa Barbara and I bought it in a store in Santa Barbara. I give up. No wonder why online is so popular. Don't go here.

Long time loyal WS customer. I stopped in yesterday and loved the big store here. The staff were…read morefriendly but not intrusive. Lots of great stuff and good sales. I really try to support the shops here. When we don't buy in stores, they close as you will see around you. I need kitchen items, so it's easy to buy things here. There is everything you need for your kitchen including food items. So why not stop over and then treat yourself at Islands, Lure or Starbucks after? See website for details. Free parking available.

I will no longer be shopping at Williams Sonoma. The level of customer service and the way…read moremanagement handled my most recent experience was incredibly disappointing. What should have been a simple situation turned into weeks of confusion, contradictions, and zero accountability. The way this situation was handled reflects a serious breakdown in customer service and management, and it has left me extremely disappointed. After this experience, Williams Sonoma has completely lost my business.

Very disappointing experience from start to finish. I ordered what I believed was the same toilet I…read morehad previously purchased, but I was given very little detail or confirmation about the specific model. When we arrived to pick it up as promised, the store was closed for the holidays with no clear communication. After they reopened, we found out the toilet hadn't even been ordered yet. Unfortunately, we already had plumbers scheduled onsite for installation and had to pay them despite having nothing to install. Now, only a few weeks later, we've discovered the toilet is faulty. The business has offered no assistance beyond telling us to contact the manufacturer. Overall, the lack of communication, follow-through, and customer support has been extremely frustrating. I would not recommend using this company based on our experience.

I have an old bathtub that was leaking water. I called Rooter Solutions, and they sent a couple of…read moreguys out. They looked at the shower/tub and said that it was an off brand unit and the parts are not available. When I asked the cost to replace it, they quoted $1375... Hoping to save some money, I decided to do it myself. The first stop was Ace in Goleta. The guy there was confident in what I needed, and sold me a complete set... It didn't fit. I did what I should of done in the first place, go to a real plumbing store... I went to Economy Supply Company. They understood that I was not a professional, and took the time to make sure that I got the right parts. They sold me great quality supplies, and gave me some good tips so I had a better chance of not screwing it up! I changed the parts and all is good. Once again, I keep learning the same lesson. Buy good quality one time and save money and time in the long run!!

I've been shopping at Diani for 22 years! Yes.... from…read moreopening day! All of the staff over the years over the years have been wonderful. A special thanks to Ari who helped me my new fabulous Jeans. It takes a Village.... lol

It's too bad that there is not a separate page for the clothing store and shoe store since I had…read moretwo very different experiences in each. The vibe in clothing store is not welcoming. Not even a hello. Items are beautiful, service is poor. Salespeople ignored me until I picked out some items. Although there were 2 salespeople, I was not acknowledged until I had selected an armful of items and then was offered a fitting room. Never was offered help afterwards. Would have liked to try on other options but was made to feel like a bother. Only one other customer at the time. Conversely, in shoe store, I had a very friendly, welcoming experience. Christine was very helpful, attentive even though there was another customer and she was only salesperson. She was very knowledgeable, offered various suggestions. I made a shoe purchase but did not make a in-store clothing purchase. Fortunately found clothing designers' web pages online and ordered directly from designers.

Talk about Amazing Customer Service ! This is the place. I…read morecalled to inquire if they were open on New Year's Eve they answered but they were Closed, but what did I need? OMG they reopened and sold me the part If that was not enough the part was sold out when I arrived Alan opened Faucet kit and sold me the part I needed and saved my day. Alan, Thank you Thank you

Set up an appointment with James, he has over 30 years of experience and will save you headaches…read moreand heartache when ordering product. 1.5 years as of today and we are almost finished with our new construction. The owners and their team here as so dedicated and just good people. They carry beautiful and reputable product here, Robern, Rohl, Dornbracht, Toto and so much more.

Visited Santa Barbara store to find a new Washing Machine. Josh was knowledgeable and steered us to…read morea perfect choice. Store Manager oversees all the professional details. The installation team did a great job. Great place for high end and good quality appliances. Don't hesitate. They will take care of you.

Horrible. Bait and switch. In Santa Barbara, they still have NO manager so they just are not held…read moreaccountable for issues or a mentor for growth. Bait and Switch -so much to say here. Will update it The only saving grace is their district manager and Chantel

Elite remodeled our master bath. All workers showed up on time, worked diligently, and were polite…read more They cleaned up everyday before leaving. A great experience!

We successfully completed two projects with Elite Kitchen and Bath. Their craftspeople were all…read morevery capable and they stayed with the job to finish all the last items. On-site communication can be improved.

Words can hardly describe how happy my fiancée and I are about our condominium renovation by Reed…read moreInteriors and Construction. We asked for our project to be completed prior to move in. Magically, Reed started work just days after us closing on our new home. It all began with Julie taking notes as we described our ideas and chose materials in their comfortable showroom. Next came a very effective site visit, where Romain painted an incredible visionary picture for our primary bathroom remodel. In addition, all flooring was replaced with beautiful wood, the entire condominium was painted, new book shelves were built and the primary closet was updated. This comprehensive remodeling project turned out far better than expected. The accuracy, precision, quality and professionalism at Reed Interiors and Construction were astounding. The entire process was constantly supervised by Romain and Julie. Everything was done exactly on time and within the allocated budget. There was nothing left for us to do but to be amazed. We very highly recommend Reed Interiors and Construction to you without any reservations whatsoever.

ARE THEY GOING OUT OF BUSINESS? The designer consultant…read moredoesn't respond to calls. Can't reach the manager - phone number doesn't work anymore and the location is under construction! We have issues with our project and can't reach ANYONE!

We had opposite experiences, depending on whether we shopped at the store in Goleta or the one in…read moreSB on Haley St. Let's just start by saying the staff on Haley were wonderful. To this day, we go there to purchase our spa chemicals. G&G on Haley in SB gets 5 stars. For some weird reason, there are 2 different Yelp pages, depending on the G&G branch, so while the Haley branch is great, read below for my experience trying to buy a Sundance spa from the Goleta branch. We decided to purchase a spa last summer to replace our old Jacuzzi. We went to Haley first to check out the local spa businesses. The staff was great. Super helpful, knowledgeable. They didn't have a spa that really spoke to us, but they were so professional, we thought we'd check out the Goleta store. The Goleta store was a mess. Some of the spas had water puddled inside (and they were inside the store). Outside, a recent rain had torn up their canopy and it was a mess that no one seemed interested in cleaning up. The guy who helped us was just okay. I got into a few (mostly) waterless spas and noticed some of the caps on the jets were missing. There were things like that... just messy looking, like no one was really paying close attention. We did find a Sundance spa there that we liked very much and asked the fellow for an estimate. He provided a rough estimate and a catalog, took my email address and said he would send a written estimate. I pressed on him that we wanted a spa installed in the next 2 weeks, before we had guests coming from Scotland. A week later and still nothing, so I googled Sundance spas and called the next closest dealer about an hour south of us. Turned out they deliver here in Santa Barbara. I had a written estimate that same afternoon. We negotiated a few fine points (the step, the cover, the lift, the colors) and by the next day, I had given them a down payment. A week later, the company from down south did an incredible job removing the old Jacuzzi and installing the new spa OVER THE ROOF OF OUR HOUSE! Check out the pics. These guys were total pros! We love the new spa and couldn't be happier with our purchase. In all that time, still no follw up from Gordon & Grant Goleta. About 4 months later, I got a PDF file from Gordon & Grant from the guy who helped us. No message, just an attached PDF. I attempted to open the PDF and thankfully, I was on my phone, because it was clear he had been hacked and the PDF was just malware, which my iPhone blocked. It happened again about a month ago. Got the same email with the PDF malware from Gordon & Grant Goleta. Just deleted it. I want to reiterate that the staff and store on Haley totally seemed to have it together, but they didn't have any floor models of the Sundance spa we loved. It was the Goleta store that felt tired and lazy.

I just had the best experience with the installation of our new hot tub! Gordon and Grant has been…read moresupporting us through the last 20 years maintaining our previous tub. Joe and his crew showed up this morning and hauled away the old tub and put in the new one. They were all very courteous, professional, and knowledgeable. Joe took great pains to make sure we understood everything and went so far as to go around and polish and clean and make it look pretty. Hope they stay around for the next 20 years!