Today I stopped by to buy a new light bulb for a burned out headlight. Angel, the employee who helped me, asked to check my headlights, to make sure of what I needed. Then he looked up the part, found the bulbs in the store, and explained the 3 options. I opted for a 2-pack, figuring the other bulb will probably go out soon as well. He kindly offered to install both bulbs at no charge. I opted to have him install only one bulb (just due to the possibility of both new bulbs eventually burning out at around the same time). But I can't tell you what a relief this was! I also had a question about my hubcaps, and his answer was very helpful. Angel was an angel for me! Outstanding customer service, and I will definitely continue going to O'Reilly in Goleta for my auto part needs! read more

I stopped in here with my husband, in need of new wiper blades. The young woman behind the counter was polite, professional, and helped us find the blades that fit our car and gave us price/brand/quality options for us to choose from. Pricing seemed fair and overall it was a painless experience. Easy parking, clean store. I'd recommend it! read more

Friendly knowledgeable staff. All parts, all the time, never out of stock. _________________

Just went there for the first time, and I'll definitely go again! Car battery wasn't holding a charge. Alex was great talking me through options on the phone, and when I arrived Marcial helped me find a convenient parking spot. Alonzo checked and replaced the battery, giving me a thoughtful assessment of my options. I felt confident in their knowledge, and they were all very helpful! Such much easier and less expensive than other options. read more

Victor was SO helpful! Great customer service, helped me with a new battery for my son's car (just purchased used vehicle and unfamiliar with it). He installed the battery, gave great advice, all with a smile/great attitude. Thank you! read more

Very helpful good customer service and knowledgeable carry a wide variety of auto parts

Verdun (so?) knew just what I needed, retrieved it, and it was perfect. Both gentlemen were very pleasant. I was glad that they were open until 9pm. The parking is easy there too. I'll be back soon for the other parts as they are needed. read more

Just left Oreilly so helpful Kareem checked my maintenance light and scanned it for me Him and his coworker were so helpful! Not the first time I have been there and they are always give excellent service! read more

Yesterday I went to O'Reilly to get a new windshield wiper. It was raining pretty hard outside and Adrian who was working the front desk rang me up, and came outside to put it on for me no problem. So thankful!!! He was super helpful and kind, he really went above and beyond. read more

One of the Worse customer service experiences I've had at any auto parts store. The girl at the register was so disconnected to the fact that she had a paying customer in front of her. Management needs to really let people working in customer service that--it's just that. Customer Service!!! If you can't do it then move on !! I feel bad for anyone else who have come into contact with this detached from reality young lady. I will never go here again. I get much much better service at the La Cumbre location. read more

Incredible 5 star customer service! Noticed my signal light went out after work today and was worries about the safety- Someone suggested me trying O'REILLY Called the store and Carolina said I could come by to buy the parts and they can replace it for me as long as it's before dark I made it there quickly and the gentleman at the counter was very helpful that helped me with the purchase and later replaced the bulb in 5 min! Now I don't need to worry about either driving safely nor getting a ticket! Thank you so much for both your help - Carolina & Junior! read more

What can I say, it's an auto parts store. I needed some microfiber towels so I stopped in. Nice store, well stocked, no line and the girl that checked me out was very nice. She asked if there was anything else I needed. I told her I needed a new Flux Capacitor for my Delorean. She gave me a blank look, I suggested that she look up part number 121G on her computer. OMG her reaction was priceless!! Her comment was "at least someone at the home office has a sense of humor!" read more

O'Reilly Auto Parts - Part #121G (121 Giggabite) - Auto Parts & Supplies Near Me - Goleta, California

I have a battery under warranty and some 19 year old punk is refusing to replace it. I will never shop at any Kragen / Orieleys Auto Parts ever again. This is disrespectful and I am absolutely sick of these places in general. Well, I will only shop at Costco and Online from now on. read more

I had a great, albeit short experience. I drove over anxiously hoping the lights would let me make it in time, and I won't exactly say when I pulled up to the store so as not to encourage behavior like mine, but let's just say the employee could probably smell his dinner. I may have been helped by Luis. I can't remember exactly, but the employee was younger and had dark spiky-ish hair. I had just gotten in some parts and was excited to put them together, but realized I needed a crucial component, then subsequently learned that Home Depot (which I had plenty of time to get to) did not carry it. Thankfully Luis (?) helped me find what I was looking for right away and explained a bit of the nuances of the item. I'll be sure to come back for my next automotive or otherwise suitable purchase. read more

Came here after AAA said I needed a special battery. I don't know much about cars so I relied heavily on the knowledge of the O'Reilly's team and they even went above and beyond to help me get it installed. Thank you to Carolina and her team. As well as Miguel, a local mechanic who also helped extensively. Not sure what auto shop he owns but the guy knows his stuff too. Thanks again, you all were great. read more

I am a college student dealing with car troubles alone for the first time. I went into O'Reilly Auto Parts knowing something was wrong with my battery but I needed all the help. I am so grateful for the help I received when I went in. I can't say enough great things about the people working there, specifically Adrian. He went above and beyond, I hope he gets the appreciation he deserves. read more

Knowledgeable and happy to help. Great customer service. Got the parts I needed in a great amount of time.

I would not go into this particular location again. Went in for simple jumper cables. During checkout, I asked about the military discount advertised in store and even pulled out my ID. The cashier scanned my item and typed in some things- then suddenly walked away. Tip: NEVER walk away from a customer without saying why! That is ridiculously rude. He then wandered around the back aisles while I waited. When he returned he mumbled something about needing his manager (what he should've said prior to walking away). Then he questioned the validity of my military service! I told him to forget the discount and just ring me up full price. He did so, no apologies offered. Let me be clear, my primary frustration with this visit was him walking away with no customer service skills. I am completely aware that the discount is a privilege, not a right. read more

Everyone here is very helpful and attentive, I've never been let down by O'Reilly's whether in my hometown, in LA or in Goleta, this is my favorite auto parts store. It has always been easy to get a refund the few times I was unsatisfied with a product, and the employees really try to help you get what you need. My only complaint is their parking lot is pretty tight, but that's a Goleta problem I suppose. read more

Friendly service. Knowledgeable staff. Good for do-it-yourself at home mechanics for simple car maintenance.

Caesar was absolutely amazing! Came in because my stereo stopped working. He was able to help me figure out what the issue was, get me the fuse to fix it, and help me with how to instal it within 15 minutes. He did this all while still helping customers and being incredibly attentive to all their needs. Ended up saving me a trip to a mechanic! Best service ive ever has at an O'reileys and i will surely be coming here if i ever need help again. read more

I went to this place specifically to get break pads for My toyota sequoia I specifically asked for the rear break pads long with the rotors multipe times just to make sure it was the correct parts they confirmed it was correct and after the total was 217$ I get to the mechanic to change my break pads, the mechanic starts working on my vehicle and I get a call from my mechanic about 25 min later saying that O'Reilly had sold me the INCORRECT break pads . They sold me the ones for the front instead of the back. Now at this point my car is disabled and unable to go anywhere. I can easily get a ride and exchange them BUT that's not the point. If I go buy an auto part at O'Reilly autoparts I'm expecting the part that I'm paying for nothing less and nothing more what I need is to be given what I ordered not what ever they feel like giving me .. and I am upset because this should never had happened. This is their corporate number 4178295727 . I'm also expecting an apology from O'Reilly Corp. If they did it to me they can do it to you. No Stars You have questions my email is alarconale18@gmail.com , my number is 805 202,9673 . The receipt(invoice) number is :3770-280473 The name of the cashier who sold me the incorrect piece is Miguel. the counter number is: 528296 read more

So, the service was, whatever. Honestly it really didn't seem like any of the employees knew what the hell they were talking about when asked very simple questions about some of their products. I had a 2 stroke 50 cc Vespa which was just purchased and needed to buy the appropriate oil for it. Since this was my first scooter I was still a bit ignorant as to what it needed in order to drive safely and properly. I asked one of the managers what oil they would recommend for such a vehicle and they just kind of stared at me blankly. You could almost here the inner monologue going on; "fuck, I have no idea, let's just read the labels and pretend." That's exactly what they did. Poked around the oils reading the labels until finally saying in the most unsure way possible..."I guess this oil wouldn't hurt it." "Uuummmm, ok" So I grab the oil and proceed to checkout. I fill up and oil and head on my way. Things were fine at first but after a month or so I kept having to fill my oil more frequently than I feel I should have. So I go back and grab the same oil they recommended and fill it up again. Probably did this for about three months or so. That's were all of the problems start. My brand new Vespa started to act a little funny; sputtering and stalling in the middle of the road, putting me in really dangerous situations. After a month or so of it acting up it finally died on my way home from work. I had to walk my scooter two miles and finally leave it parked in my neighborhood until I could get it towed to the shop. I get the scooter towed and hundreds of dollars later the guy at the shop said that my engine was blown. Completely dead and my only option was to buy a new motor or take it tot he scrap yard. He said that the oil I was using was the culprit. I was furious. Mind you, this is my only mode of transport, leaving me to take the bus for two months until I could save up enough money to buy another scooter. Their uneducated guess cost me thousand of dollars. for something that was supposed to be a very simple maintenance. I would obviously not recommend going here for anything. Unless you already know what you need and there are really no other options, fine, give them you money but at your own risk. read more

Bottom Line: this is a great auto parts store This place is close to where I live and work and they have a lot of parts already in stock. One thing that I like that they did for me is that i needed an alternator and they guy told me they could have it in a few hours for me and they drove it up from their oxnard store. I installed it on my lunch break, about three hours after I requested it at the counter - thats pretty cool. They have decent sales as well and the staff actually seem to know things....so now I got that goin for me.... which is nice read more

I don't know why O'Reilly has such a bad rap, the employee named Luis provided perfect customer service when I came in for a battery check and change. He was insightful and knowledgable about everything I had questions about. He even came out and cleaned my battery terminals and then replaced my battery. He was so great with customer service I actually did the customer service survey most people never do. It's great to know that there are still really awesome people that know how to treat people right when they're in need (of a new battery). read more

I have been a longtime customer of O'Reilly's (even back when it was owned by Kragen), and have generally been pleased with their service and availability of parts. Unfortunately, I will no longer be shopping at this store any longer after my recent experiences. I went there a few weeks ago to get an engine and cabin air filter for my Infiniti QX60 and one of the employees helped me lookup the part numbers and find the parts in stock. However, the employee searched of the wrong car (Infiniti Q60) and sold me the wrong parts. I went back to exchange the parts and to buy some snow chains. When I got home I noticed the chains were not the type I wanted and went back to return the chains only to find out they were not returnable! I was never warned that all sales of snow chains were final, and when I tried to return them they said the no return policy is on the receipt (which of course I received post sale). This poor customer service and lack of sufficient parking due to service trucks are not going to do this dirty old shop any favors. I think I'll be taking my business across the street to the new AutoZone from now on. read more

Great store. I always go here to get parts for my vehicles. Most of the time I deal with a guy named Brian. He is one of the managers there, he has been there for a long time. This guy is amazing. He always goes out of his way to make my day better. He will do whatever it takes to get the parts that I need even if that means having to "order out" to get the necessary part ordered from another store. Brian always has a cheerful attitude building up the store. He takes customer service to a whole different level. I appreciate great customer service, so hard to find now days. company should consider giving him a huge raise. read more

My husband was just telling me about his great experience at o'Reilly's and I wanted to appreciate the people who helped him. He was getting windshield wipers, a small purchase, but potentially challenging because of the many options and the installation pitfalls. Ella was friendly, very helpful, polite, and positive. My husband offered to pay for installation, but Eddie insisted on doing it without charge. He was obviously expert, and was confident and fast. The wipers worked perfectly. We so much appreciate the people and their help. Things like that make for loyal customers. Thank you, Ella, Eddie, and O'Reilly's. We'll come to you for all our future car needs. read more

The guys who work here are really helpful and resourceful. I've had some battery issues in the past and they've helped me with small repairs without even asking for a dime. I'll gladly give them all the business that I can. This store in old town in particular does customer service right. read more

Been here once or twice over the years. Fast and helpful service by nice guy at the counter (didn't get his name, alas) when I went in last weekend to get clips for a sagging skid plate on my dad's 2008 Camry. He told me to hold onto my receipt in case the clips don't work out. Well, the ones he gave me worked out perfectly, and now the skid plate doesn't scrape every lump and bump in the road! read more

An easy and fast process. Roger was super friendly and knowledgeable!! My battery had died on me a couple of times so I had my battery checked there. They explained the process with me and replaced it on the spot. thank you!! read more

Parking lot is very small and always filled with work trucks? Pretty poor parking situation overall. Selection of items is hit or miss here-- might want to call ahead to see if they have what you are looking for. Upside is staff is friendly and helpful read more

Excellent customer service. Friendly and well-staffed. Tested my alternator, battery, and charger NC. Called in for a replacement starter and they had it ready to go ....with a Smile. read more

I don't believe they know what customer service is. awful awful awful. 2 guys behind the counter joking with each other the third on a personal call. Standing waiting at the counter being ignored then the business phone rings and the man on the personal call tells his friend to hold on answers the store phone and starts to help the person on the phone while the other 2 are still joking with each other. Will never go there again. Here's a tip right down the street Larry's Auto parts a great place and friendly employees. read more

I brought in my 2012 Chevy Equinox to get my battery replaced. I bought a new battery from Costco the previous night but the workers were not able to figure out how to change the battery with my car. Apparently my car is a one of a kind that got creative with how to secure the battery. Anthony was very patient, helpful and kind to help. I wish i had bought my battery from O'Reilly's instead! Next time I will definitely go to them for any and all car part. read more

These folks have been great every time I've gone. Friendly, attentive, knowledgeable, and super nice. I highly recommend them!

I had the pleasure of being helped by Esteban today. Not only did he find the perfect parts I needed, he also installed my headlight for me, free of charge. Esteban seemed like a good guy and he really helped me out. 5 stars for him! read more

needed help selecting a tail light replacement, got fast help and in and out in a few minutes- great service, thanks!