Reid's Appliances was such a great find for appliances! Our refrigerator went out a week before our children and grandchildren were coming. I tried all the big name stores thinking I would be able to have a new refrigerator in time. Because I needed a black refrigerator to match the other appliances in our home, the eariliest they could have a new appliance was too late by 2 weeks. So, I checked appliance stores near me and that is when I discovered Reid's. It was 4th of July weekend, so first thing Monday, I reached out and spoke with Maria. Maira was fantastic and a great help! They did not have a black refrigerator, however, they did have a dark green that I could make work. So I bought the refrigerator and It was delivered Friday. Unfortunatley the refrigerator did not work properly and never cooled down and the freezer never produced any ice. So, Saturday I contacted Reid's and spoke with Omar the manager form Santa Barbara store. Omar and Maria worked with the owner and together they all came up with the PERFECT solution. They offered to come back out to pick up the refrigerator and deliver a loaner refrigerator. On my drive to the store, Maria called and told my husband they had a black refrigerator come in and they could deliver it that day. When I got to the store, Maria showed me several options that could be delivered that same day. I chose the black refrigerator, and Alex delivered it the same day and it's working perfectly! For inconvenience, the owner was very generous and we appreciate him very much! We could not be any more pleased ! If I could have given them 10 stars I would have! Thank you so mucy Reid's team! I will be recommending you to everyone I know in the area!!! read more

I should have paid closer attention to the Yelp reviews before purchasing from Reid's Appliances. I had a choice between Reid's and another retailer for an approximately $11,000 Miele range. After visiting the store and reading positive reviews elsewhere, I chose Reid's. I regret that decision. The red flags started in the showroom. I came prepared knowing which range I wanted, but there was little effort to explain or demonstrate its features. I was simply told the appliances weren't hooked up. Because this range required special accommodations, I spent nearly $3,000 on electrical and plumbing work. A week before installation, Reid's asked me to send photos of the outlet and installation area. I did, and I was told everything was good to go. On installation day, however, the installer initially told me my electrical type was incorrect, I told him it was 240v and Reid's had already reviewed and approved it. The installer tells me has to check. He returned and suddenly told me my gas valve was also incorrect and the range would have to sit about an inch away from the wall. Why wasn't this identified during the first visit or when Reid's reviewed my photos beforehand? So got my plumber correct the gas valve. My plumber showed the me the anti tilte bracket was installed on the dry wall with no anchors, he literally pulled it off the wall. They didn't even install that correctly. I called Reid's because both the installer and salesperson had previously told me the range might need to be re-leveled. Now I was told it "probably" didn't need it. When I asked how to determine whether an $11,000 range was properly leveled, the salesperson's advice was essentially: you can tell if the range looks tilted. No useful guidance, no offer to help, and no concern. The final straw was asking about the anti-tip bracket. I explained that I could not easily move this extremely heavy range myself if I ever needed emergency access to the gas shutoff behind it. The salesperson asked why I would ever need to move it and suggested I could "call a technician." If I smell gas, I'm supposed to call a technician and wait for an appointment? I finally called Miele directly. The difference in customer service was remarkable. Miele listened to my concerns, explained how the range could be disengaged and moved if necessary, and offered to send a Miele technician FREE OF CHARGE to make sure the range was properly leveled. Problems can happen during an installation. That isn't my main complaint. My complaint is that I spent nearly $3,000 preparing for this installation, provided Reid's with photos in advance, was told everything was ready, and then encountered problems that should have been identified beforehand. What made it worse was the complete lack of empathy, ownership, and useful support after the sale. For an approximately $11,000 appliance, I expected much better. I will never purchase from or recommend Reid's Appliances again. Thankfully, Miele provided the customer service that their authorized dealer did not. My advice: pay attention to the negative reviews. I wish I had. Run, don't walk, away from Reid's Appliances. read more

I found the perfect refrigerator at Reid's but I found it almost $800 cheaper around the corner at Lowe's. Reid's was not flexible/negotiable on price. read more

Some years ago, we purchased two appliances from Reids Appliance, Ventura. They were the rudest company we had ever dealt with. Again, today, a delivery was made around the corner from us. After delivering the appliance this driver moved his truck onto our street and sat there idling his diesel truck for over 15 minutes. We have people at this address with two forms of cancer and other health issues. Their diesel truck fumes engulfed our entire house even with the windows closed. We called and talked with the manager of the store. This manager stated that their truck was unable to move without idling for 20 minutes per California rules, which is an obvious lie because he moved over 30 feet then stopped out front of our house. There was no apology offered by this manager. What we find typical of Ventura businesses these days is they do not care anything the community they serve. There is no empathy, no caring about people these days. This is what we found from our local Reids some years ago and their attitude has degenerated to being a store we will never purchase items from, ever. Back then, they never serviced our appliances properly, heaven knows what they do these days. We shop at Lowe's-Ventura these days because they back their appliances with knowledgeable service warranties and customer service. read more

I bought our washer and dryer here. I really appreciate the personal level of customer service. We had a small issue with an installer and Frank was quick to follow up with us and was extremely kind and apologetic. We love our new appliances - they are our favorite purchase for our home and we use them CONSTANTLY with our new baby (cloth diapers and burp cloths 24/7). Speed Queen is the BEST you can't go wrong! read more

I was looking for a refrigerator and called Reid's Appliances , talked to Dan. He was so knowledgeable and caring giving me lots of information on how to look for a refrigerator. He gave me detailed information and even told me to go to a store in Moorpark first to find what I like and measurements since I live in Thousand Oaks. I had to buy from that store since I am much closer to it, delivery was less fee. Though I will definitely recommend the Reid's Appliances to those who live in Ventura or closer than me in TO. Thank you Dan, you are an Angel read more

Just stopped by to get some information - I'd seen and used a very smart counter-top oven while on a trip in Japan, and I was wondering if there was any oven technology like that in the US. The man working at Reid's that day was very knowledgeable and let me know GE was coming out with something similar, but that it wouldn't do all the things I wanted. Nor were there other products that would. We chatted for a bit, and I decided to try to import what I wanted from Japan, but I'm also expecting to replace my freestanding oven/stove later this year and will definitely be back to this store to see what they have for that. :) read more

Caleb and Adam delivered our new Dishwasher this afternoon. They were wonderful and very professional. They went above and beyond installing our Dishwasher. It wasn't an easy installation. They cleaned up and no trash was left. I can't thank them enough or praise them enough. Debbie B read more

I will never buy something here again! Item spent over one week in warehouse until delivered and installed. Bruce

Amazing place in every way! We have used Reid's Appliances three times now and every time it's been a great experience with no stress. Dan is always so helpful and friendly both in person and over the phone and Paul and Edgar who delivered our oven just absolutely rock! The installation turned out to be more challenging than just getting the old one out and putting the new one in. But despite this challenge they got to work to figure it out and within no time at all my oven was in, level and looking great! Thank you Reid's once again for such excellence! read more

REIDS Appliance is TERRIBLE.... Please BEWARE Don't expect service or quality from this company or their Appliances!! If you have any problems or complaints, they don't care, after you've given them your money. I Purchased a Speed Queen paid $1600.00 for it, for what I thought was top of line Washing Machine. After washing clothing, clothing still soiled, using the correct temperature, Soap and settings. Went into the store, also phoned numerous times , spoke with Frank (who calls himself the manager) when explaining my issues , he laughs in my face and says "sorry not my fault if you don't know how to wash clothes" I've never seen such terrible customer service!! They refuse to stand behind their products beware! Shop at Costco or Loews or for more high end Appliances visit Pacific Sales in Burbank, Calif they have EXCELLENT customer service and stand behind their products. read more

I bought a brand new washing machine from you in December. I called you to complain about the machine sounding like a helicopter and you sent out a repair person who verified for me that the particular machine has numerous complaints on it. I missed my window for return by a week. I was told by one of your representatives that we could work out something and that I would be given a call back. Well here we are in February. No phone call back. No follow up. Absolutely deplorable service. Apparently, the bottom line for you is what is important and not customer satisfaction. This is the second appliance I have purchased from you that is a lemon. It feels good to support small business, but not if a small business doesn't care about their clientele. Knowingly selling products that don't have good. Reviews is very shameful on your port. You will never get another dollar from me. read more

A great place to buys appliances. wonderful customer service and an excellent variety of appliances. An extra thank you to Jim for his extraordinary generosity read more

Reid's is the best, and here is why: My refrigerator that I purchased from Reid's needed service, and the part was under warranty. I had so much difficulty getting help from the manufacturer that I finally called Reid's. "Can you help me?" I asked. And wow did they ever. Tim, the owner, worked his magic and moved mountains to resolve my problem. I've never experienced service so above and beyond before and I had to write this review to let the consumer know. Words aren't enough to express my appreciation. Thank you, Tim and Dakota for your help. From a happy customer. read more

This store has been around forever, and has been trusted by my family. Recently I went appliance shopping here, and I found the staff to be extremely knowledgeable and professional all the way through. I am so glad I didn't go to a chain. Dan gave expert advice, and Paul and Edgar install d our appliances quickly and efficiently (plus they were all super pleasant to work with). I will recommend Reid's to everyone and go there for all my appliance needs!!! read more

It was a pleasure doing business with Frank and all the staff at Reids. The delivery guys was very helpful and was very friendly. I will definitely be going back for my other appliance needs. read more

We recently bought a refrigerator from Reids Appliances. We had a complicated delivery situation wherein the delivery team would need to remove the doors from our existing fridge AND the new fridge in order to clear our kitchen doorway. Not only did Alex & Eric accomplish it all with ease but they were so professional and pleasant to work with! They even installed all the refrigerator bins, removed all the packaging and plastic film and even took the time to give me instructions for operating the ice machine and water pitcher before they left. When they say "white glove treatment", they mean it! Good luck finding that kind of service at a big box store! We're so thrilled with our overall shopping experience and will definitely be going straight to Reids Appliances for all our major appliance needs from now on. Their service and quality just can't be beat! Don't hesitate to give them a try, you'll be glad you did! read more

SERVICE after purchase. I bought a Miele dishwasher; paid for installation and recycling old machine. Scheduling the installation took over 12 calls with either no response to messages or no follow through. When the installer came the 2nd time with extended hook up tools, he didn't hook it up correctly; no hot water. He poured salt into reservoir without water (contrary to Manuel + didn't use tool provided to do so. He said he thinks he tightened it down enough so it wouldn't leak, but couldn't tell. read more

I had great assistance from Omar Padilla finding a refrigerator for the space in my home. He was very professional and helpful. Today Paul and Joe delivered my refrigerator and get 5 stars for sure. They were very careful with things in the way and put everything back in place. Explained everything I needed to know and were extremely professional. Have purchased several items from Reid's Appliances and will continue to. Judith E. read more

The initial customer service was good, a guy full of information that I mistakenly understood as knowledge. He said the customer service for warranty repairs is the best of the best. He said these washers and dryers were "bulletproof" and would last a lifetime. He said laundromat quality! All of which seemed amazing. We bought a stackable and a washer/dryer Speed Queen, best of the best according to Dan. But after about 15 cycles, the dryer stopped working with an E66 code. I understand things happen, but the resolution is a family of 7 waiting 2 to 3 weeks for someone to come repair the brand new dryer. Its 3 weeks old and seems completely unreasonable. The customer service is sub-par. Don't go out of your way to support this local business. They definitely lost their touch. Just order it online. read more

After being frustrated in attempts to getting my washing machine serviced I dropped into Reid's and asked the sales people there if they could recommend a local appliance repair person- they enthusiastically endorsed Frank and Sons and provided contact info- My washer was fixed within days- Thank you Reid's! read more

Gave rave review about wonderful service I received from Alex, Adam and Mike from Reid's Appliance in Ventura. Unfortunately I hit one star by mistake. They deserve five stars if not more. read more

We had an unusual space for our refrigerator and Dan (salesman) was more than helpful in determining which one would suit our needs! Thank you Dan!! Our new refrigerator was delivered by Caleb and Edgar and they were more than efficient in getting it into our home where we have been told by previous delivery men that the doors would have to come off and be put back on! After Caleb measured he was sure it would fit!! Thank you so much to these guys that were so helpful! We have purchased our stove, microwave, dishwasher and refrigerator from Reid's and won't go anywhere else!! Thank you everyone!! Bob and Debbie Gates read more

In the over 27 years I've lived within a mile of the Ventura store I have been treated as an undesirable customer each time I've visited the store. The first time, in the late 1990's, I was looking for a high-end washing machine using minimal water. I was told that I didn't really want what I was looking for. I spent my $1k elsewhere. Next, 6 yrs ago during a remodel, got a stackable Bosch High Efficiency WD set, for cash at Lowe's although I prefer to patronize local businesses - because Reid's sales persons don't seem to recognize me as a potential customer. More recently I've been ready for a new HE refrigerator, and gave Reid's a 3rd opportunity. There were 3 sales persons present, and I mentioned my interest to them. With an obvious show of boredom one of the sales persons broke away to walk past refrigerators with me, he did not talk about HE factors or reliability, or anything quite frankly. This was Reid's last chance with me. By the way, I am a single woman, FICO 850, and all sales associates have been men. read more

I am very happy with my new refrigerator, although FYI, to any woman waiting on a delivery from these guys DON'T BE ALONE. ! Two young men delivered my refrigerator and as one nonchalantly nugged me aside, he blatantly, grabbed my butt. I said did you just grab my butt WTF all he said was " Oh I' am sorry " . I didn't know quite what to do next, so I called the company and made an immediate report. Never have I felt violated like that in my own home! They didn't seem shocked and I got an , WE WILL TALK TO HIM ... sorry but WTF read more

I have always shopped with big box stores for major appliances, but I will no longer! I had a great experience purchasing a new washing machine at Reid's with Dan, the very knowledgeable salesman. He arranged a fast delivery within a few days (compared to weeks with the big box store) and I had an efficient, careful installation done by Fernando and Isaac. I highly recommend this establishment. Shop local & support our trusted family owned businesses! read more

We have bought appliances here before and left pretty happy. Not this time. We needed a dryer today and wanted a whirlpool. They didn't have any in stock and it would take 7-10 days to get one. I asked if they could sell the floor model at a discount and we were told no. I looked up Lowes and they had a sale going on with the one we wanted. I let the gentleman know about the sale at Lowes and he said sorry I cannot give you a discount. We left and went straight to Lowes and bought our dryer at a cheeper price. Although the salesman was very polite read more

I thank you Tim for your knowledge . Your guidance and expertise helped me select the absolute perfect stove, hood, double ovens and Refrigerator and dishwasher for my newly remodeled kitchen. It's a big investment . When you have a professional staff on board that knows what they're talking it's an easy decision to make on a long term investment. read more

Reid's Appliances - Appliances & Repair Near Me - Ventura, California

We have bought a gas stove and gas clothes dryer from Reid's and are considering a dishwasher. Their staff is very informative, and the appliances are delivered when promised. Reid's carries high-quality equipment that you can depend on. They even have an in-house extended warranty. When the dryer was delivered a couple of years ago, the garage door accidentally closed on the dryer and ripped off the hinges because the dryer wasn't far enough into the garage. Even though I pushed the button and ok'd things first, Reid's still paid for half of the repair of the garage door hinges. This company that knows how to work with people - even me. We will be buying our dishwasher from them next. read more

Excellent service! I bought several appliances from them and most recently a entire kitchen suite. Frank is knowledgeable & professional. I can't wait to get my new appliances delivered. Update: my appliances were delivered with white glove service. The three delivery people were top notch! I can't say enough great things about everyone at Reids. Thank you so much for making this process stress free. Excellent!!! read more

With letters of apology from the owner and sales manager I am redacted my original review.

We worked with Dakotah to choose a new range, refrigerator, dishwasher, dual wine fridge and vent insert for our kitchen remodel. He was very knowledgeable about his products & warranties of the appliances we chose. Reid's Appliances and Dakotah provided the 'BEST' customer service. Our kitchen/house remodel has had many delays ( due to permits) to the tune of almost a year and a half. Dakotah would text me every so many months to check in on remodel progress. Reid's kept our appliances stored without any fees for that time. Today, all were delivered! The delivery team was prompt and courteous. We are thankful we chose to spend locally. The selection, prices and more importantly the customer service lead to the positive experience we received from all at Reid's appliances. Thank you. read more

Excellent customer service in family run local business with two locations . Knowledgeable sales people .

Paul, Fernando and Eddie delivered my new GE refrigerator last week and they did a really wonderful job of removing the old refrigerator that was a built in and installing the new one...there was no mess and even though the space was narrow, they were able to maneuver both in and out...they were pleasant and answered my concerns...this appliance was delivered early as my other one stopped working...I have purchased many appliances from Reid's and would highly recommend them...when my new kitchen is installed, I look forward to their competent installation of all my new appliances. read more

We buy a lot of our appliances from Reids. Good service and helpful sales people. They are knowledgeable about the products they sell.

Fantastic experience: Sales thru Frank was amazing! Found what we needed and fast! Flawless install with Paul and Fernando! Clean, neat and efficient! This locally owned business has wonderful employees. I will definitely buy thru Reid's Appliances again!!!!! read more

We finally learned--skip the big box store and deal with the experts! We were treated like rock stars, got a very fair price, and will definitely go back again for our next appliance purchase. A shout out to our sales expert-Dan Freitas and the delivery crew, Caleb and Edgar. read more

Ok the in store service was wonderful - perfect in fact - no high pressure - knowledgeable sales person. The delivery and set up - we somewhere between passable and not-really ok. They broke a sprinkler head bringing the dishwasher into the house and after installation I had to get my own tools out and go after some clips that were scraping on the door that they had not tightened enough. When I was in the store I liked the video the sales person showed me a of a new model than they had in the store - it had a new spray mechanism that seemed like an improvement. I also wanted a stainless tub because I had read that they are much quieter and hold up better over time. NO Problem - just takes a bit longer to special order. When they got the dishwasher installed I realized this one did NOT have the nifty new spay feature - bummer... the installer guy seemed a bit miffed that I wanted to call the store to find out if this was indeed the one I ordered. I ended up keeping the dishwasher and I am very happy with it - it just seemed like a not so good ending. Update: 2 years later ... Kind of bummed the high end "professional Dishwasher" has a really weird problem - one of the wire frames on the top rack appears to have gotten a "leak" in the plastic coating and the wire inside is rusting in an odd way - seems odd. I tried emailing the sales rep - no reply : ( Called and left a message - no reply : ( UPDATE - I did finally get an email - the rep I had contacted was no longer with the company. But the number for Frigidaire the Reids person gave me landed me in a voicemail list that only ended up giving me a local service company that charges for repairs. I had thought a local company might help cut through the red tape for service... not so much. read more

Back in 2001 I decided to take the job I had and turn it into a career. People with intellectual disabilities who don't fit into the traditional one "size fits all model" are sorely underserved in Ventura county and I felt, after serious consideration, I could be of use in the field by serving a person in my home. Enter into the scene a wonderful family who helped me set up house by purchasing a new washer/dryer stack set from Reid's. Fifteen years later, after approximately 10,000 loads of wash, the washer took its last gasping breathe and died in spectacular fashion. I never want to spend money on these surprises but when I absolutely have to, I prefer keeping my dollars local, so off to Reid's I went. Dallas was super helpful and knowledgeable, took the time to answer all my questions, explained financing options, and didn't roll his eyes at the stupid female who didn't even know if the dryer was gas or electric. With a delivery date all set, I happily left the store with the glimmer of hope that laundry brings me joy again. Edited to add that installation was right on time! Fernando and John did their thing efficiently and courteously and dealt with the fact that faced with a 50/50 shot of choosing correctly if the dryer was indeed electric or gas, I chose incorrectly. They were right on the phone to have the correct gas dryer delivered. Won't shop anywhere else for major appliances. Thanks to Reid's, I DID find some joy at laundry again. read more

Was forced into using these guys because of the products at my house. Weeks and weeks of waiting, still no resolution. Frank, the sales person is not at all on top of his game. He did not want to call the manufacturer and said I was not able to as a consumer. He finally did, got the answer I thought he would but got no follow up info. Still waiting, after many many weeks. Go elsewhere. read more