Bottom Line: This place is a struggle I'm just going to make this as simple as I can; - Bossman gave me a gift card he had purchased from the store - Attempted to purchase products online - Scratched the back of the card as instructed - Wasn't warned beforehand to not scratch the scracth-off area, and scratched off the pin - Had to go to the store to ask about it - Got the PIN from a kind, professional and courteous customer service employee - Walked over to the checkout area to ask if they could order something for me online, (as the part isn't IN the store) but I was already in the store - Attempted to explain but this request it was beyond the capacity of this institution - Simply went home to order what I needed from the site - Card has zero balance The above wasted hours of my life are certainly not the first and certainly not the last. I have had so many painful interactions in this store and it goes back decades. Today just prompted me to actually write a review and this one leaves a bad taste in my mouth for sure. I'm going to go ahead and leave off the phone call I made regarding the zero balance gift card that also lasted nearly an hour as it doesn't pertain to anything this store has done but it's a nice cherry to add to the story. The only people that I have consistently had a positive experience with are the Customer Service people, just inside the entrance. Against all odds, these folks are out there doing what I would imagine is the hardest job in the store. read more

Terrible dishwasher install job! Brought dented dishwasher the first time...ok. No worries. New one came a week later and was 'installed' and instantly the dishwasher drain into the sink leaked. Never mind the mess the installer left in the kitchen. Called them to finish the install properly and they said they'd be there the next day and they were a no-show. Then Saturday AM I got an email that said they would show up in a couple hours. Finally showed up and said they couldn't add caulking to prevent the leak under the sink. Pointless to have them out. Go anywhere else! read more

I am so grateful that Home Depot is in such a convenient location. They usually have everything I need and the employees are very knowledgeable and personable. The prices are decent and there is a wide selection of items. I recently bought seeds here, shoutout to the very approachable garden department :) and am loving my green beans and flowers. read more

The Home Depot - Hardware Stores Near Me - Goleta, California

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I walk in so hopeful, but quickly get sad. The store is just a mess, literally. Trash on the floor, merchandise just dumped wherever there's a shelf, shopping carts full of cardboard debris left over from stocking shelves just parked and abandoned. The store clearly gets more merchandise than they can handle, so it just randomly gets put in any open spot they can find. Tool Boxes with refrigerators, cases of laminate flooring displayed with plumbing. And the fact that the aisles now can barely accommodate one shopper walking through from all the clutter and pop up cardboard displays doesn't seem to phase them. Hire and train some people, organize shelves, take a broom off the rack and put it to use, show some pride. I can't wait to read Home Depot's AI generated auto-response to this post that'll mean nothing and go no where. read more

Always have a horrible time here and avoid it all costs. I just walked out because they took my cart away when I was down the aisle and then didn't know what happened to it. I was told the manager probably put it away because he doesn't like carts in the aisle. So I didn't buy anything and left. Shop local. Shop Miners instead. This place sucks. read more

I've been using Home Depot for many things over the years. I needed a mailbox replacement lock. I was walking down the aisle and there was a young man restocking something. I asked where the mailbox locks were. He didn't even blink and said it's down this isle right had side in bin number, it's towards the bottom. I was blown away it as exactly where he said it was. I'm so sorry I didn't get his name. I've never had anyone pretty much at any store know so exactly where something was without having to look it up. Clean cut young man with glasses. This was this evening 3/19 about 6:30. They should recognize this guy if they can identify him from this information. read more

This company is a nightmare. On the 28th of last month my houses fridge kicked the bucket. So we bought a new fridge off this organizations website because I am a type one diabetic and my supplies need to be kept cold. With assurance it would be to us by Saturday between 3-7pm. Saturdays time came and went and not a word from anyone. So my wife whos card purchased the fridge called them up. According to the person she spoke too it was on the truck, and they don't know why it didn't get here, but in an act of good faith they gave her a mini fridge to keep my insulin cold, with the promise it would be here Tuesday the 2nd. Well guess what??? Tuesdays time came and left so we cc called again and they told us that it will be delivered on Saturday the 6th. We told them that was unacceptable. I asked to speak to the girls manager as she was being very rude with me, and I told the manager I was thinking about just canceling my order, but I had to talk to my wife first. And while he was on the phone i did and we decided to give it one more chance. But Jose, told us he already canceled it and since it was canceled there was nothing to be done about the order. He said he thought we were finished then hung up on me. And now are taking the price of the mini fridge out of what they are putting back in my wife's card.... Home Depot, I have shopped with you probably longer then any of the kids I spoke with yesterday have been alive. Your company should be ashamed of themselves for treating long time customers like how I was treated over this. I am spreading the word far and wide about this because I know you won't have my business any longer nor anyone in my family's, and I hope when more people read about this it turns them away as well. I used to look forward to going to the Depot, but now I hope I never see your orange sign again. Edit: Looks as if the store manager wants to fix it by telling me to click on a web link, although there is none provided. Good try tho. I'm still waiting for them to credit my wife's acconot back so we can order another fridge. We nlare now longer then a week with out a fridge. We are burning through what saving we had having to eat out because home depot refused to honor their agreement of a set delivery date and pushed it back, then did it again, then canceled try the order with out me telling them too. All in all, I have never been treated this way by a store I've been shopping at for over three quarters of my 41 years of life... read more

This location is chronically understaffed. I type this waiting in the customer service line at 1745 on a Monday. There's one representative, and the wait was at least 15 mins. Too long IMO. read more

My husband and I always come to the Goleta location. Martin is always was very helpful and knowledgeable.

I came in to get some copies of a key. As I walked to the key kiosk, I scoured high and low for an employee near the vicinity. This tall employee wearing a black mask immediately approached and was quick to help. Shirley at the register was friendly; informing me that if any of the keys didn't work I could return them with the receipt to replace them. read more

I called the store TWICE today, to make an appointment to select custom kitchen cabinets and countertops. I was on hold 15 minutes the first time and 10 minutes the second time: I'm taking my business to Lowe's. HD needs to do change how they use their phones. The actual person I talked to that said "I'll transfer you to that department" either had no idea my call hadn't been picked up or didn't care. The phone system should at least flip over to let me leave a message instead of just letting me sit on hold forever. read more

Honestly I usually get great customer service from this place. They're usually no hassle and have been flexible with me about pricing and returns and things. And generally I feel like they've bent over backwards to be generous and helpful l 1 less star for a singular negative experience: wouldn't recommend getting anything "assembled for you" and brought curbside though, they tried to offer me a weathered dented bbq and pretend they had no other stock. Thank goodness for actual good customer service inside and the magic of the internet telling me they had 45 in stock... it all worked out in the end after many hoops to jump through but with the return, price correction, retrieving it from an upper pallet boxed... it added 60min to the whole process kudos to the forklift driving lady, customer service and one of the in store guys who I flagged down to help 3 out of 4 of you were still exceptional. read more

I come here mostly for the indoor plant section because there are some great finds for great prices. Plants tend to last long. read more

The Home Depot - Philodendron hastatum (pretty cool plant!) - Hardware Stores Near Me - Goleta, California

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I was on a valiant quest for paint sample colors. Luckily Home Depot will mix any color you ask for, or bring in a sample of, and process it in small jars to test the paint/color/thickness etc. before buying larger cans. I was in search of both a coral and aquamarine color which I readily found on their epic wall of paint sample hues. The gallant gentleman in the paint department could not be more helpful! He brainstormed with me about the best gloss varnish to purchase as well for both my medium and base material. I went to check out but was promptly distracted by a display of an array of gorgeous rare succulents, which now have a permanent home on my windowsill! All in all, a triumphant shopping experience. read more

After stopping at a flower shop, a pedicure, and a latte -- a stop at Home Depot gets my testosterone flowing and affirms my manhood.  Whether you're a expert, contractor, or walk around with a continual question mark over your head -- this place is for you. They have help when you need it BEYOND the learning thru Google or Youtube and a DIY video.  Sure, you don't have the customer service like the little mom & pop shops, but you've got rock bottom prices just a smidgen over the wholesale (well, the pandemic has certainly raised all prices!).  With the enormous selection of everything under the sun, this can only be compared to other "big kid on campus", Lowe's. Location specific: Goleta, CA ========================= * Customer service: hard to find help on the floor (when often needed!) * Less inventory/selection than I'm used to finding at other locations   * Still, found solutions to my every need read more

Don't even bother calling to see if they have something in stock, was on the phone for 20+ minutes trying to talk to someone.

Dane from paint was super duper helpful. He was very knowledgeable about the paint. Adjusted with information and how many rooms would get covered with the different amounts. Dane told us about the different brands. The carpet guy Juan was also very super helpful. He educated us about all the options and benefits s d details on the warranty. read more

Useless employees with no knowledge of where anything is. I asked three people and they didn't seem to care to help. One guy I asked if he could help me find something just said no and kept walking. What do these morons get paid to do exactly? read more

If you've ever tried looking for a Home Depot filled with more clueless individuals than these, you might be searching for a few years. I went in to look for one fastener for my whisker biscuit on my riser. All I needed was an Allen key to open my existing fastener. Asked 4 customer service people. All no clue. One even acting like I don't speak English. Long story short, 30 minutes after, I failed to find just one Allen key to unscrew one fastener. Don't waste your time here go to anywhere else. Don't even find customer service here they are useless. read more

Tim is the Man!! Best customer service in the business!! He was patient when my wife was indecisive and helpful when I was frustrated haha. Super stoked to have been assisted by him! Keep Up the great work team! read more

Tereasita and Robert were extremely helpful and engaging. And they helped us save $50 instantly on our purchase. Everyone in the store was extremely helpful and took the time to answer our questions. As most of you know Home Depot stores are really rather large and carry a ton of items, so it can be difficult to find just what you think you need; especially if you don't shop there often and are not extremely handy with diy projects. Yes, I fall in that category and can use as much advice as the knowledgeable staff can give me. I will shop here next time I am doing diy home projects. PS right now they also have a lot of great Christmas decorations. read more

Everyone here clearly knows they are the only Home Depot in the area because despite having ample employees-NO ONE HERE WANTS TO HELP ANYONE! I expect terrible service from a big box store, but my god this place hits new levels of apathy. Not a single person here gives a shit about any customer. I've never seen more people try to look busy talking to each other, ignoring customers or pretending to be busy. The worst part is most people that shop here are hourly employees and they are costing their employers money or if they are the boss, wasting a ton of time. They need to fire everyone and start over. read more

This was my first time painting and restoring ANYTHING! I was super nervous and had no idea what first steps to take, nor what tools I needed. I came to HD at 6am and kept coming back for more products simply because I was having so much fun taking on this task, I was motivated to do so much more!! If it was not for Lynda, I wouldn't of been so inspired, excited nor aware of how easy and fun such a project could be! It was a pleasure running into her each time I went back and to be honest, I looked for her! She was such a delight! She explained everything throughly on "why" I needed certain products and paints VS just telling me I needed them. She's a wonderful person who I look forward to seeing each time! read more

The Home Depot - She was absolutely amazing!!!! Have any paint questions? SEE LYNDA!! - Hardware Stores Near Me - Goleta, California

DO NOT BUY APPLIANCES HERE, YOU WILL BE SCREWED! I bought two washer and dryers about 6 years ago, and had an absolute nightmare! One of the appliances arrives completely damaged, as if someone kicked in the sides, scratches all over the top, and parts missing. When I called the store, I spoke with an associate who didn't care, and an employee laughing in the background, WOW! Years later, I decided to give them a second chance. When I arrived at the store just before 4:30pm, there was no one to help me, everyone had gone home. I spent over an hour on my phone finding the best dishwasher, reading the reviews. Dishwasher arrives days later, which the delivery crew telling me I am screwed because I forgot to "add" in removal (this is not haul away fee of $50), this is JUST to removed the old dishwasher. One of the delivery crew was shockingly RUDE to me, I had to ask him to leave and told him to just drop off the dishwasher in the garage, because I did not pay for the removal. Then, I learned I needed an air gap installed, which they DO NOT do, either. Later I called the store to speak to a manager, whom was very blunt and rude, nearly yelling at me and made me feel like I was an idiot because Home Depot is not responsible to customers for NOT knowing that CA law requires an air gap, and she told me I was supposed to KNOW this?! That night I cut up my Home Depot credit card. NEVER AGAIN AM I GIVING THEM MY BUSINESS. Been over a week and still no dishwasher, going to another store! "Fool me once, shame on you; fool me twice, shame on me." read more

Got this tree today from Home Depot for just 80 dollars. We are so happy with our purchase. We will decorate it tomorrow. Thank you home depot! read more

The Home Depot - 6-7ft Noble Fir Christmas tree - Hardware Stores Near Me - Goleta, California

AC Service is top tier. Eric is a 30 year veteran that arrives on time, is honest, knows what he is doing and is fast. Fixed a leak, changed out a thermostat and programmed it in minutes. Wasn't sure what to expect. Thought I should stick with my old guy, but at $150 just to show up, went with the HD promo. read more

0 Stars, Unfortunately. I Always give 5 stars when things run right. I have been waiting for a refrigerator for TWO MONTHS. I can't eat!! I continue to be told it will be here in 3 days... which I was told 2 months ago!! They don't care that I can't eat! To top it off, every time I take off of work, I don't get paid. I have lost over $1,000 read more

John was extremely helpful and knowledgeable. Great customer service and he even grabbed our pup a treat. Thanks for all of the help, John! We will be back. read more

Just unprofessional! After weeks of delay, and after we had to pay other people separately to take heavy furniture out of the way then put it back, as we were warned it would not be moved by the contractors, our living-room engineered-wood flooring, was installed, minus the flooring in two closets, which we were told were not included. Who pays for patchwork? Who, we asked, covers the floor of a living room, excepting one piece of it? Regardless of any paperwork, which we know stores can manipulate via small font words and exhausting legalese, what kind of professional submits dimensions for a room and leaves out closets on the same level, with doors that would show (when open) the discrepancy in the floor? Always cheaper to go with people who know what they are doing. Ahmad Atif Ahmad, Professor, the University of California, Santa Barbara read more

The Home Depot - pantry not included - Hardware Stores Near Me - Goleta, California

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Just spent 45 minutes trying to buy trash bags and a Mop. Their checkout system is so antiquated they only accept checks and credit cards (when their machines are working)! I have Apple Pay and my credit card info but they aren't allowed to enter cc numbers. I had to order on-line - while in store - which took another 25 minutes. Then I had to wait for order to process. I will hopefully never have to shop there again. read more

We have been here several times and almost always have a hard time getting any help from the workers. They often seem too busy to stop and help you.We have ordered parts and picked them up in the store only to find the part is missing from the box.... the worker did all of this in front of us.. I mean seriously?? Maybe check before you open it up in front of your customer. When I call I am usually on hold for a very long time and half the time the call drops. Overall I think the store is poorly managed and needs to step up their game. read more

This store is enormous! What is there to say about Home Depot? Most all the stores are the same. This is the biggest Home Depot I ever saw. Somewhere, there is a secret database with the sizes of all the Home Depots. This one has to be among the largest. Did you know you get a 10% discount if you are a veteran? Just bring your ID or a copy of your DD-214 form to get it. read more

The Home Depot - Massive... If I am not home in several hours send help. - Hardware Stores Near Me - Goleta, California

HOME TOWN GO-TO: As Home Depot's go, this one is slightly better than average. However, I generally find that they have enough wandering associates nearby to ask questions when in need, which is always helpful. The store is clean, organized and has a great selection overall. The plant and gardening section has some very healthy, diverse plants, and gardening essentials, which always inspires me. They have a customer service kiosk up front for speedy returns, if needed. I wish they had more customer service agents who actually assisted with full checkout, as they have mainly self-check stations. I always prefer the one-on-one TLC of an actual person assisting me with checkout (versus self-check), and feel that supports human jobs in-general. I also wish their customer service agents in the "return" section were a little more jovial and customer-focused, as I have had more than one occasion where they seemed a bit abrupt. I do find that the general (wandering) associates are mostly kind, knowledgeable and attentive. There is plenty of space in the shopping aisles and this location has abundant, up-front parking, as well as a loading dock for large purchases. read more

I swear homedepot here in goleta always has everything I need and if and when I need help its not hard to find someone

Perhaps the founder should "donate" more money to paying their staff a living wage than to the filthy don campaign. I've never seen so many disillusioned disinterested "sales" associates. The level of frustration is just off the charts with this company. I've been on hold now for 30 minutes to speak to someone in appliances & they just opened for the day. read more

I came in here the other day needing assistance for a gardening project. Nick (I hope that was his name, he was dressed in a button down and had dark hair) at the service desk was very helpful. With his help, and that of his manager Raymond, I was able to find everything I needed. The store was surprisingly well stocked and clean given everything that is currently going on. read more

Home Depot does not have an online customer service request or comment page. you must phone the number given on the website. I wanted to purchase an item online to pick up in store. You also cannot make an online purchase without creating an account which is maddening. I have an account and forgot my password. I requested a password change which was supposed to be sent to my email address. that option never came through to my email. when I called the local store I had to wait and decided it was just too much trouble with all of the obstacles. I went to Amazon instead and located the item (for exactly half the price Home Depot is selling it for, and places my order. it will be at my mailbox on Monday. so there Home Depot. you lost at least one sale and probably a lot more. read more

Stephanie and nick need to work on their customer service. Sorely disappointed with how they treated my family

WOREST CUSTOMER SERVICE! Tried to get help in the electrical department. Was told someone sent to help. Nobody ever showed. Asked again and was told they are on lunch. Manage Jenny was no help either. Walk out of store and went to SANTA BARBARA HOME IMPROVEMENT CENTER. I was helped immediately by a knowledgeable and friendly person and got a better price than Home Depot. read more

what's the point of being open after 5 pm. when none of the employees seem to know anything about anything. i can't tell you how many times this week alone i had questions from carpet to plumbing and i was told i needed to come back during the day shift. seriously??? wtf? that's when i'm working. so now what read more