** Horrible Customer Service **
** Repeated Last-Minute Rescheduling **
** Disregard for Patients' Time **
After several years as a patient at Tres Vision, I have finally had enough. If you're considering this practice, I suggest you think twice.
Over the years, Tres Vision has rescheduled my appointments at the last minute on more occasions than I can count. On one occasion, I arrived at the office at 12:40 PM for a scheduled 1:00 PM appointment, only to be told that my appointment had been moved to 4:00 PM. Apparently, my time wasn't worth the courtesy of advance notice.
My most recent experience was the final straw.
I originally scheduled an appointment on August 5, 2025, for August 5, 2026, at 1:00 PM--a full year in advance. Despite having an entire year to plan for this appointment, at 4:10 PM on August 4, 2026, I received a call informing me that my appointment was being rescheduled to October 14, 2026, at 1:00 PM. After waiting a full year for this appointment, I was now expected to wait more than two additional months.
Then, at 11:20 AM on October 13, I received another call to confirm my appointment for 8:00 AM the following morning. Excuse me? My appointment was at 1:00 PM, not 8:00 AM. When I pointed out the discrepancy, I was told they had changed it because the "doctor is busy."
Seriously? I scheduled this appointment a full year in advance, had it rescheduled at the last minute after waiting that entire year, agreed to wait more than two additional months, and was then told--less than 24 hours before the rescheduled appointment--that the time had changed yet again, oh, because the doctor is busy.
Apparently, the doctor's schedule takes priority, and everyone else is just expected to accommodate it. Because, heaven forbid, the doctor should be inconvenienced. Patients have jobs, responsibilities, and lives of their own, but apparently none of that matters when the doctor's schedule changes. Last time I checked, the world doesn't revolve around any doctor.
Apparently, a year's advance notice still isn't enough to get your appointment honored. And apparently, the doctor's schedule takes priority, while the patient's schedule is simply expected to bend to whatever is convenient for the doctor and the practice.
Let me be clear: I understand that unexpected circumstances happen and appointments occasionally need to be rescheduled. That's life. But repeatedly changing appointments at the last minute is not an isolated scheduling mishap; it's a pattern of poor service and a lack of consideration for the people who keep the practice in business.
News flash: your patients' time is just as valuable as your doctor's time. That's not an unreasonable expectation. That's called basic professional courtesy.
After years of putting up with this, I finally told them to cancel the appointment altogether. I immediately went to the office, obtained my medical records, and ended my relationship with Tres Vision.
It's unfortunate that a practice I've been going to for several years has driven me to take my business elsewhere, but enough is enough. Patient loyalty should count for something, yet my experience has left me feeling that my time and inconvenience were of little concern to Tres Vision.
My recommendation to anyone considering Tres Vision: find another provider. You deserve better than repeated last-minute rescheduling and the expectation that you'll simply rearrange your life whenever it's convenient for the office.
Tres Vision has lost a patient of several years. After this experience, I have absolutely no regrets about that decision. read more
