Superior customer service. Quick, efficient and thorough. Much more reasonable than other bicycle stores in the area.

I like this store. The service is excellent. The staff is knowledgeable and takes time to answer questions, get to know what your interests are, and show products that meet your needs. I bought my bike here and several accessories since. They offer free adjustments to bikes purchased there. They install the accessories for free. Their products are not cheap but you do get assistance and service that you won't find at the places that have cheap bikes. I recommend the bike lane to anyone interested in decent and serviceable bike. read more

Ran into Todd, the owner, this morning at a Trek Demo. He was nice enough to look at my derailleur issue, then set me up on a demo bike when it became clear that I had a bent cog. Because of him, I went to the shop to see about replacing the cog and the tech was nice enough to bang it out for no charge. These guys now have a loyal customer because I can't think of any other shop I've been in with this level of customer service. read more

Stopped by here a few days ago, wanted to check out a trek marlin 5 and get an idea of what frame sized I needed. The associate that assisted me was a younger gentleman. Honestly, he looked stoned. He knew NOTHING about bikes, then another more knowledgeable guy came to assist. He kept flip flopping his stories about what he rides and etc.. I felt like he was BSing me all while, the first associate was also trying to upsell me on ANY little thing (while I was trying to get information from the "more knowledgeable" associate. i don't understand the up-sell before the bike was even purchased. To go along with that, he was flipping between me an another customer. As I was leaving he tried to talk to me some more, but i was so annoyed by then,I had just left. read more

First time using this store for repairs, but it was only because of what I read about the reviews by others. I took two bicycles in for some work, and I was hoping they would be able to fix one and keep the other. 1st bike had a broken rear cable, which they fixed on the spot. This allowed me to have a bike to ride on. It took them maybe 10 mins to replace the cable. The other bike had a loose bottom bracket and the were able to fix it within two days. They could have told me anything and charged me an arm and leg, but this was not the case. They knew I would not be able pick the other bike right away and they do have a lot of customs, which is why it took two days to fix my other bike. I live 25 miles away from their store and I have four other bike stores closer to me, but this store is now my first place to go to from now on. read more

One woman was really nice and helped my daughter as best she could today, but they took over a month to get my daughter's birthday bike in, never communicated anything, even when it arrived, then did not give the best deal when asked. After I said no to the first two rounds he then tried to add more deals including military discount which I am not. Where was that when I asked for the best deal? I remembered that during this process he went and helped other customers while I waited and waited, and decided to get my money back. The whole point of a local shop is service. No delivery + no communication = fired. It would have taken less time to get it straight off the internet and build it. read more

I love the smell of new bike shop in the afternoon... I brought in my Raleigh for some derailler service this afternoon on the front and the rear. I was quoted a $45 dollar fix after a FREE estimate by Ortega. After an hour and a half, POOF, there is my bike back in road condition with both deraillers adjusted and the brakes tuned. Alphonso assisted me with the check-out. Both Ortega and Alphonso had great customer service and were extremely personable. What a great freakin experience. As The Bike Lane states "Bike Globally, Shop Locally". It is fantastic to support local businesses... read more

I bought a couple bikes here two years ago. Both were in need of a tune up so I brought them in expecting to drop them off and pick them up next week. To my surprise they tunes them both up right there while I waited and there was no charge because I bought the bikes there. The inspection was very thorough as well as I watched the maintenance person adjust the brakes and gears and tighten all the bolts lube etc. Great business! read more

The Bike Lane is trying to hold up COVID procedures. But there is line and they are allowing people to cut in line. Got to the shop at 5 and would have been able to take my bike in, if not for the cutting in line. I have been going the shop for years. They have lost my business for years. read more

Excellent, knowledgeable service department ! Sean and Derek are fantastic and the front counter guys are always friendly. Very supportive of local racing community. I'm lucky to have a great hometown bike shop so close. read more

Really nice shop with decent varieties. I would recommend anyone who wants to get bike.

Just want to say customer service starts on the phone. While shopping for a bike I called this establishment and it was just as good as going in. The gentleman went over prices and gave me specs of the bike. He also gave very good suggestions about riding. I do like the fact that they have a trade in program. Although I didn't get my bike from this establishment this would be my next choice. They are located really close to a bike trail which is convenient if you just want to go in and try out a bike. I believe they also rent bikes as well. So when you're in Reston Virginia again, and you feel like riding go by and check check them out. Vonnie Yelping out until next time. read more

Had a great experience buying a bike here on 4/13/17. Staff really spent a lot of time with me going over my options, fitting me on the right bike, and didn't try to up-sell me on features I didn't need. I needed a simple, high quality bike for fitness and that's what they sold me on, gave me a more than fair trade in value for a old specialized I had, and 5% military discount on everything. I also liked the idea of free adjustment for life as well. Prior to buying, I compared prices to REI, who couldn't even get me close to under $500 out the door. read more

Just moved to Virginia from the west coast and started calling around to bike shops looking to find a shop to repair and service our existing bikes. Called shops close to us and understand with Covid has caused a increase in bike sales and service. After calling everyone close to home I called Bike Lane in Springfield and spoke with Jeremy. I asked about a specific bike which there internet sites said they had in stock. I decided to make the 1.5 hour drive to visit the shop. As expected the store was extremely busy and each of the employees were taking as much time needed with each customer. After Jeremy finished up with the customer he was helping we talked about the bike and he took the time to make sure it was the best bike for the intended use. He agreed it was a good choice and he set the bike up for me and we went thru all the operations including seating in the disc brakes. I was so impressed with the customer service I ordered a new bike for my wife and again went over every detail of it's intended use and decided on a bike costing much less than I originally thought. Jeremy even told me they would help with and special triathlon needs which come up and will order if needed. Even with the 1.5 hour drive and passing many other bike shops Bike Lane is the only shop I will work with. Craig F read more

These guys are awesome. Whenever possible they fix bikes on the spot while you wait. If not they order your parts and get it done, most times ahead of schedule. I brought in my bike just yesterday for a ruined hub. in the midst of the coronavirus chaos, Derek fixed it on the spot and had me riding again in no time. Thanks Bike Lane, keep up the great work and customer service. read more

Bought a gift for someone here. Ordered online for in-store pickup. The store was very responsive and the item arrived very quickly. The staff was very nice when I picked up the item. If I ever need bike stuff again, I'm going here. read more

Amazing service these wonderful people offer. They take my budget and my needs into consideration and fixed and tuned my bicycle. Wonderful staff very patient on the phone and try to understand each customers situation. Amazing service. read more

I was excited to check this place out to purchase my first road bike. I heard good things but I was there for a good 10 minutes without an employee even so much as glancing at me. There was only one other customer there and at least 5 employees hanging out talking. I left and found a different shop where I purchased my bike. read more

Love this shop!! They take really great care of you and usually, if its a simple fix, will do it on the spot. Its family owned, so the owners are usually there to help you, and make sure you're properly fitted on a bike that suits your needs. They don't try to upsell you. I wont take my 6 bikes anywhere else! (yes, you heard that right...i have 6 !) read more

Never seen service this good in my 12 years of frequenting bike shops. Derek is the man and will fix your bike right then and there if possible. I actually just watched him take off my friend's chain ring and file it down because the ring was so busted up that the chain wouldn't hold- of course he needs a new chain ring but c'mon that is going the extra mile and then some. I once had fenders adjusted here and Michelle replaced all the plastic pieces with metal pieces to make them more stable- above and beyond what is required and much, much appreciated. The crew here will tell you everything you need to know, answer all your questions and get you out of there without overpaying. Yes it's true their merchandise is pricey but their labor/service is unmatched. read more

The Bike Lane is an AMAZING bike shop. My 94 year old Mom broke the brake on her walker/rollator which looked like a bike brake. The repair guys at The Bike Lane dropped everything and repaired that brake in 15 minutes even thought the guy had to do all kinds of creative things to make it work. I am so grateful I didn't have to purchase a whole new rollator. I highly recommend this friendly, helpful place. read more

This was a much smaller store than I expected, and the staff seems overly focused on regulars and doesn't seem interested in general folk. I'm sure the staff's knowledgeable, but they didn't seem open or friendly in general. I was disappointed by my brief experience and won't be back. read more

This place is for bike snobs. It's places like this why I do my own repairs and order my bikes online. The manager here treats people poorly and he has a big ego or A type personality. Real bicyclists don't need places like this. read more

Been coming here for years. great customer service they provided today! Really knows about bicycle. Any repairs or buying I really recommend it. read more

The folks here are exceptionally friendly and helpful. They are less than a mile from my home. They carry all levels of bikes for all levels of riders. And they're very willing to help you out with minor technical glitches. I placed one of the parts of my clips upside down and the nice fella at the desk fixed for me at no charge. If supporting community minded local businesses is important, this is a good placed to start. I don't know if its economically viable for them, but I'd love to be able to buy more bike tools there. I was looking for a pedal wrench and they had to send me elsewhere. They get total respect for giving me the reference. read more

Dropped in to have a kid's bike repaired. The team fixed it and showed me how to perform maintenance on my own in the future. Very friendly and did not charge. Nice inventory and very clean. Will recommend to friends. read more

Fantastic...quick, professional service. Derek did my wife good. Bike running like a champ now.

The maintenance service was fantastic. If you buy a bike from them, they will make minor adjustments for free. I took my bike out of storage after 15 years and it needed a brake adjustment. I took it back to the Bike Lane on a weekday morning and they adjusted the brakes and shifters for free while I waited. All the guys were nice and helpful. read more

I just dropped by for some tubes so I was kind of in-and-out, but I think every single worker in the store came up to me and asked if I had any questions, needed help or sometimes just to chat. Super nice and laid back and good customer service is a rarity around NoVA/DC. As for the shop: lots of bikes and a good selection of gear and apparel, prices are reasonable. read more

I made an appointment with Jeremy for a bike fit. Arrived at appointed time but no Jeremy. A very polite man working at the store called Jeremy and told me he would be back soon. I waited twenty minutes and then left. If you want a bike fit I would suggest you try another bike shop. read more

Let there be no doubt that this is a top quality, high price bike shop. By that I mean the bicycles that they carry - now I can not say if their bicycle prices are high or not comparatively, they may be great deals...just expect to see a ton of $700-$3000 bikes. I went in to get my two $200 bikes adjusted, and was immediately concerned I'd be laughed at or treated as inferior. I could not have been more wrong. The tech guys each took a bike and went after the adjustments, going beyond nit picky to make sure everything was the best that it could be. I was able to stand there and wait for the bikes, even though I didn't have an appointment. To say i was impressed is an understatement! Also, the prices were very fair ($60) for all that they did. I will definitely return here again, as well as refer them to my friends....even the ones of us who have cheaper bikes..lol. I went here on 28 December 2014. Mark my review as useful, friend and follow me! read more

Still a great shop, Jay has moved on, but the techs are still very skilled. I stopped in the other day to discuss wheel building for 26 3"+ wheels and they were able to help me figure out chain lines, and whether I needed to do an offset crank. Their knowledge for problem solving for unique issues is great. At the end of the day, they really just want to get folks on a bike that works for them. Besides road, MTB and cross overs, they also have quite a few Townie bikes. read more

Awesome place, the people are incredibly helpful and the owner is super great. They are very fast at getting your bike in and getting it fixed. Will always come back here to get my bike fixed read more

From a service perspective, these guys are awesome. I've brought in two road bikes for tune ups, and the turn around is incredibly fast (24-48 hours). Yesterday morning I broke a cable on a ride which prevented me from being able to shift. I loaded up the bike and drove straight here. They got to work immediately. I went to grab a sandwich next door at Whole Foods, and my bike was ready when I got back (15 mins). I live in Alexandria, but drive here for the service. read more

These guys rock! In&out A+ quality service! Definitely continuing to do business with Jeremy and his great staff of technicians!

This review is specific to the service department and mechanics. I've brought a couple of my bikes to them and each time I've dealt with enthusiastic mechanics who seem to enjoy their job and genuinely want to help. read more

EXCELLENT Service, both by the mechanic and the front person. Next time I have a bicycle need I will go to them first.

Service department: 4/5 stars Derrick: 10/5 stars Derrick sets a very high standard when it comes to his craftsmanship. He listen well to customers' requests. He pay attention down to the last detail of everything he touches. When needed, he'll explain why certain things are not good, or just plain bad, and recommend a better, and more ideal solution. Lastly, and most importantly, he's honest. I take my bikes here because of Derrick. Miguel is another mechanic that I enjoy working with. He's more of a junior mechanic, but he is exceptionally good when it comes to dealing with customers. One time, I brought my bike in to re-adjust cables. Miguel didn't get things done right, so I talked to him about it. After verifying with a senior mechanic, he took the bike back and made the correct adjustments while I waited. I couldn't be happier with the final result. I'm not quite sure if he still works here though. With regards with other mechanics, I've had hits and misses. It can be frustrating, when the bike is not fixed properly. One time, I've had a senior mechanic not wanting to talk to me about a problem on a bike that I bought from this store! This is a major no no. Other times, it's your typical lack of attention to details when fixing bikes, some minors, some majors. read more

Went to The Bike Lane on the recommendation from a neighborhood website (and of course Yelp) for a wobbly front wheel. Thought I might need a new front wheel or at least some serious work with the bearings,etc. They put the bike up on the rack. Ten or fifteen minutes later I was out the door with bike fixed, tires inflated, chains lubed and checked, brakes tested, and lighter all of $15. I'll definitely come back! read more

I should have written something about these guys earlier. This is the best shop in the area for mountain bike service. Shop techs will get you back on the trail as fast as possible. These guys have saved several rides for me by doing the work right away instead of letting the bike sit in the bay for days like other shops in the area. I am a super-picky customer with a high-end rig and these are the only guys I let touch it. I often watch the work being done to learn from the pros and I am always impressed with their careful and clean work. Mountain bike parts are expensive, but these guys are always very fair on prices. This is the best place to get your service done on Fox products too. read more