I am new to the road bike scene, but rode mountain bikes and BMX as a kid. I had never "clipped in" with my pedals and was a little hesitant to even try. After purchasing my first road bike and riding with street shoes multiple times, i knew I needed to conquer my fear and score some new gear. Leon from Trek La Mesa helped me find the right entry level shoes, the right cleats for my pedals, assembled and explained everything for me. He even gave me a 10 minute tutorial on clipping in and out from my pedals. I rode out of there super stoked. Leon went above and beyond, and it was because he genuinely wanted me to ride with confidence. I highly recommend the in person experience of Trek La Mesa. Thanks Leon read more

No pressure bike store with incredibly knowledgeable techs. Leon helped me today. He was able to educate me in a friendly, non judgmental manner. PS, they let you try out ebikes! read more

This store is very clean and tight. The customer service is excellent and I would highly recommend this bike store to anyone that is having trouble with their Mt. bike. read more

I got my gf's Trek Navigator serviced here. It's an older second hand bike. Trek confirmed a tune up and a tube replacement for the rear tire. They have a 1 day turn around time and I received the bike back the next day. They cleaned it up and the bike looked 10 times better. I test rode the bike and the gears shift smoothly, which it had trouble doing on some of the gears pre-tune up. I put the gears to the test on an incline and the bike shifts and rides perfectly. For the price point and turn around time Trek did a fantastic job. read more

Trek Bicycle La Mesa - Tune up and ready to go. - Bikes Near Me - La Mesa, California

Great professionals! Connor took care of all my questions and helped me with a box as well. It was also great to hear Connor tell a customer to have a blessed day. This is a mom and pop feel kinda bicycle shop. I highly recommend bringing your bike here for service or to buy a new ebike, ebike test rides are free!! read more

Trek Bicycle La Mesa - Front of shop - Bikes Near Me - La Mesa, California

Gotta say, I really like this shop. They've got everything I've ever needed for my bike and the staff is super friendly. Plenty of parking.

A genuine honest bike shop. Leon took the time to explain differences between different lines and models. He asked questions about my preferences and usage. And recommended a good bike. Which he didnt have in stock. He found it in another branch, got it here and matched the discount price. Didnt expect a brad store to be like this. The vibe is different from kearny mesa, in positive way. read more

loved the store absolutely beautiful. I called ahead of time asking for a crank puller they said they had one but i didnt know they don't sell cranks pullers. I should have known, One of the bike mechanics was not very friendly but perhaps I got the employed on a bad day I do love bikes but didn't like the customer service. looking forward to better service next time and better tool selection. read more

I went here after spending a few days researching e-bikes online. Coming up unsuccessful with actual legitimate companies making these E bikes I decided to take myself over to Trek Bicycle store in La Mesa at the trolley Square shopping center. I must say that this was the BEST experience while making my bike purchase let alone any major purchase I've ever had. Amazon had led me to multiple different options, but something felt wrong. When I went to look at the actual companies that were selling the E bikes online, most were outsourced third-party vendors and did not offer any sort of supporting warranties or buyer safety features. (things which I value when I'm purchasing something as expensive as this) The employee there at Trek named Leon guided me through my purchase step-by-step. He was patient with my onslaught of questions. He took the time to explain local laws and regulations. He was knowledgeable and honest about the different products and specifications. He showed me about 10 different bike styles, different bike security locks, and basically everything that you would want to feel good about making a decision to purchase from their store. The man went above and beyond to help me in other ways but I will just say that I am super grateful to him. I wasted my time researching online for days. The amount of information and time saved granted to me by this man I would have NEVER found in online research. Thank you Leon for your knowledge and patience! read more

This place is awesome. Ivan and others took a ton of time to talk to me about my bike and explain in detail why they were recommending some new parts and other maintenance be performed. Everyone was very friendly and the passion that they all have for bicycles was very clear. I paid a pretty penny (700+) to have all the service done and new parts installed, so it's not cheap, but for people who care about great service and the much necessary professional upkeep on bikes, this is the perfect spot. I'll be back for sure. read more

This review is way overdue. Trek is the place to go for any bicycle needs. My specific sport is triathlon, and after researching all the fancy bikes out there, I landed on the Trek Madone. I was not at all disappointed. First of all, you can actually go into a physical location and touch and see the bike. From there, being able to talk shop with super knowledgeable cyclists who work there, felt invaluable to me. The whole team, but namely Leon, have assisted me on my cycling journey in a major way. Leon seriously knows his stuff and is always going above and beyond to help me. Looking forward to buying a Speed Concept in the near future. read more

Experience was awesome very friendly and very helpful definitely going back and always having them tune up my trek. Best purchase ever.

They are always so very nice and helpful. I have repeatedly gotten great service. The bike repair department is great. Very knowledgeable and non-judgmental. I have brought in my 1992 P.O.S. trasher bike and I've brought in my $6,500 mountain bike and they take great care of both read more

Super friendly staff both the techs who helped us fix our bikes and the sales people. We will be back!

On December 1st 2025 i brought my mountain bike to the trek store in la mesa. The bike needed new brake pads and a new chain ring I left the bike there and was told they needed to order a new chain. So i waited about over 3 weeks for them to call me and tell me the bike was ready to be picked Up. But waiting was not the issue i started to think the shop was maybe lying to me about the chain ring not coming in the mail they said they ordered it how ever it took over 3 weeks for what i can see for the chain ring to be delivered to the shop by mail. i called 3 times with in 2 and a half weeks and they kept telling me it was on its way i then asked if it was coming from another country they said no i then said if its coming from with in the united states it should not take this long but ok i took there word because this is as you know a place of trust its the trek store i want to believe they were telling me the truth but have my doubts but ok i trusted them you know what i think in my opinion why there was a delay i am thinking they had other bikes they needed to work on and instead of telling me the truth that there was going to be a delay they lied to me that the chain ring did not come in the mail for over 3 weeks come on who's going to believe that again they told me the chain ring was being mailed out with in the united states so 3 weeks to deliver i am not buying it and i do not think anybody reading this post would believe it either. Finally when i got to the shop on December 26, 2025 to pick up the bike about 3 and a half weeks later i had also notice that my lock out damper switch was missing i asked Bryon which he said was his name OH i do not know what happen i said to him it was there when i dropped it off he had no explanation to why it was missing i then said to him can i order a new one or can you give me one he said we cannot order one for this bike and do not have one for this bike. i cannot replace this lock out damper switch because its an older mountain bike and no one makes it anymore i have L@@KED online over and over and cannot find a replacement for it which leaves me empty handed i cannot get it and makes me angry that this happened he then said OH but you can still use it with or without it the point of me still being able to use the bike with or without it does not matter the point is that i trusted this place and instead could not really get an explanation i think somebody there probably stole it because it never came off my bike at all and now all of a sudden its missing and nobody knows anything he did say one thing if we see it we will call you ya right nobody has called me i was not happy i did not argue and did not yell or make a show i just left and went home when i got home i also notice that there is something wrong with the pedals when i am riding there's some weird cracking noise i did not have this problem before i took it in now i do and have to go some place else to get it checked and spend more money and the cost of there services was not cheap it was a pretty penny just to have something missing and something else wrong that was not there before i took it in. i call trek's corporate office and explained what happened they said were sorry to hear that we will contact trek la mesa and someone will get back to you almost a week now and no one has contacted me i didn't even bothering calling because i know there's not going to be really any explanation. Unless for some strange reason there's a black cloud following me around Customer Beware read more

Leon is a bike magician who legitimately loves bikes and his job as well. Have a question or need your bike shipped? This dude is your guy. Like legit one of the best encounters I've had at a bike shop. I seriously can't speak highly enough of the staff here. They've got an awesome selection of bikes and everyone there is super kind and helpful. As a road cyclist newbie, I can't thank Leon enough for being patient enough to walk me through dissembling and putting my bike back together. Keep being awesome guys, I hope you get that pizza party soon!!!! :) read more

We went in with just some questions about Trek bikes. Leon was so informative and chill. We ended up looking at a few bikes and settled on the Trek Powerfly fs 4. Great little bike. Great shop. Cool staff. Thx guys. read more

Trek Bicycle La Mesa - PQ Canyon - Bikes Near Me - La Mesa, California

I was in need to get my bike maintenance completed as it is my primary form of transportation. I understand the store hours have been cut, but the quality of work was poor (at best) as well as slow. It was a new bike and they were supposed to charge it up, adjust the brakes, etc. and I about killed myself when I rode the bike at speed with no brakes. So I called them and they said to make an appointment, three weeks out. AND the only way to communicate with them is via text or email. They answer at their leisure, and if there is a problem, they take longer to respond. read more

Ok, lets review this Trek Bicycle shop Covid style. These guys are taking it seriously, no joke. They're not only super busy but also tackling the Covid pandemic, and I'd say they're doing it very cautiously. First off, mind their hours. Last I checked, Tues - Sat, 11am - 4pm. Not a wide range of store operation hours, I suspect they use the AM to repair/service bikes. So, what's shopping here like? It all depends what you're here for. Calling them is going to be a toughy. They got this weird and call system going, long story short - don't expect to get a service rep on the phone but you can text them...I guess..? If you're buying parts or want to buy a bike, forget about it! They're pretty much sold out of everything. The store is just about empty. So the pandemic has caused a shortage in clorrox wipes, rubbing alcohol and bicycle parts. If you have a bike that needs to be serviced, try to get an appointment. Be ready to wait 5 whole weeks before someone can get to your order. This is the average for the local area. Whatever the case is. Everybody's wearing masks and they'll only let so many ppl in the store. The rest need to wait outside. So in short, you'll need a tremendous amount of patience if you need to get parts for your bike or even have your bike repaired. If its a small thing, you might wanna consider doing it at home. read more

I love this place! My husband is training for an Iron Man and he came in a few months ago to get a bike to train with. He had a great experience and loves his bike and all the recommendations! Once I was ready to get my bike I knew I wanted to go back there because of how informative everyone was. We were helped by Todd and he was absolutely awesome and has an insane knowledge of bikes! I ended up getting a bike that I'm super happy with and love riding! Definitely recommend this place :) read more

Trek Bicycle La Mesa - Domane - Bikes Near Me - La Mesa, California

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Trek La Mesa is the best! I called Trek La Mesa because I noticed I had a broke spoke on my rear wheel. I was also in a pinche as I am flying out to Cozumel on Saturday for their 70.3 Ironman. I was lucky enough to speak with Ashley who took the time to listen and understood that I needed a quick turnaround. First we needed to establish is they had the tool needed to fix my Profile Design wheels, which they did! By 1 pm I was at their location dropping off my bike for service. Ashley keep me clam as she noticed I was in stress mode over the entire spoke. Ashley's service is far beyond normal service. Thank you Ashley! Side note, I drove from Kearny Mesa where there is another Trek store literally 5 mins away from my work office. I called that location and spoke with a Taylor who didn't get the urgency. All I've gotten from them is crickets after leaving my information. read more

Be very careful if you get work done here. I had my tire repaired last week and took my bike out today and ate crap at about 15mph. My wheel came off and the bike bucked me. The guy who helped my must have forgot to tighten the bolts on the wheel. Double check the mechanics before juts completely trusting them. read more

Trek Bicycle La Mesa - Bikes Near Me - La Mesa, California

Todd & I think his name is Ivan are really great. I purchased a new road bicycle from another store (used) and took it into trek for second opinion / tune up. Got new tires and a few other tube ups and am super happy with the service + pricing. read more

Trek Bicycle La Mesa - Fuji gran Fondo. I got it for $800. Steal! - Bikes Near Me - La Mesa, California

To whom it may concern, My trek Rail 5 was in need of a lot of work. I was greeted promptly by one of the repair technicians. I'm pretty sure it was Ivan. I showed him everything I needed repaired and he assured me that it would be taken care of. I told him that I had a n important ride coming this weekend and he told e it would either be done or he'd give me a loaner. This was on sunday the 12th. He called me today the 13th to tell me my was already fixed a week ahead of time. Fantastic job!! Excellent customer service. Trek customer 4life! read more

I order an SRAM group set XX1 paid for it and wait for it to arrive, I made an appointment to drop the bike to get the new group to install, a day later the store mechanic call me that I need at extra part, I agreed to it, then got a call that the group was install and the bike was ready to pick up. when I got home I check things and realize that the parts are not what I agreed to be installed, I got the X01 instead, the price is not the same for XX1 then X01, I feel I got cheated....will see what happens will call the store tomorrow. will update read more

Trek store saved me a lot of money after an owner at some other local bike shop on Miramar Road told me I needed new carbon fiber rims for my Madone when a few of the spokes broke, which run about $2,500 to $3,000 (Bontrager Aeolus carbon aero wheels) for a new set (if you can find them). He told me the owner told me they couldn't be repaired. He almost sold me a new set of rims, but I had to leave his store because I had to go to work later that day. A day later or so I took the rims into Trek and they said they could completely rebuild the rim with new spokes and guts for about $100-$130 a rim. I'm really glad I didn't listen to that other store co-owner by taking his ill advice by buying new rims for my Trek when I didn't need to. Now I just take it down the street from my house to these guys. They may not be the cheapest place in town, not sure maybe they are, but at least I'm dealing with honest, competent people here. read more

Trek Bicycle La Mesa - Always great service when I take my bike into the Trek store. - Bikes Near Me - La Mesa, California

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I have always patronized the Trek store in Kearny Mesa for spare tubes and the like, but now that I live in La Mesa, the times I have come in have always been greeted by helpful and friendly staff. For example, I was on a bike ride on Fletcher Parkway and got a flat a block away from the store. Instead of wasting a CO2 cartridge, I was able to use their floor pump. I also got a few tubes and more CO2 cartridges as the nice gal helped me mentioned a 2 for one deal! Although I am riding a Masi Evo road and Specialized cross bike, I'd love to see about my next ride being a Trek! read more

Best service possible. Buy your bike in a place that services what they sell, and where *you like the ppl who are helping you*. The ppl who work in this store are easy to like: professional, friendly, speedy, and just plain nice. I'm not a bike person, yet I'm treated with such professional kindness, every time. I'm no bike pro: I need simple little adjustments, and don't know how... The staff have been able to fix my issue within 15" every time, and we've never gotten the impression that our stupid little requests are unimportant or petty. Oh and they aren't that "try to upsell every customer" kind of staff / store. I say : try this store if you don't already have a "bike store." read more

Amazing bike shop. Everyone who works there is so kind and full of knowledge about bikes. The staff who work there is always so helpful! Susan and Alexandra are always amazing when we go in and we just had a bike built by David. My husband comes in all the time and now I finally have my bike. Susan and Alexandra encouraged me to finally get a bike after years of being afraid to get back on a bike after a injury. I couldn't be happier with the one I choose and they made the whole process special they went above and beyond for me and I am so incredibly thankful! We will be forever customers! read more

Trek Bicycle La Mesa - The bike of my dreams Electra cruiser 7d! - Bikes Near Me - La Mesa, California

This is the only Trek Store in the whole of the SD area where the employees aren't your typical "douchebag cyclist asshole". I couldn't have been happier to have kind and helpful staff, than the three times I've been in lately, and that's in spite of covid! The staff here and management are wonderful people. I'd highly suggest visiting this store before any of the rest in the area. Thanks! read more

The La Mesa Trek Bicycle Superstore is such a great bike shop. Even though EVERYONE has such a limited stock of bikes and parts, these Legends are always able to find what I need. Easy to order, easy to pick up, and really cool people. Thank you to Ashley and her staff for always delivering great service! I bought a Kickr Bike on this visit and I was able to pick it up the same day! If anyone has purchased any trainers from Wahoo you know it's been hard to find them! Anyway, it comes in a huge box and the crew carried it out and loaded it into my truck and I was on my way. Cheers! read more

The worst customer service in the bike industry! They've lost my business, I wanted to purchase an 11, 000$ bike but the unfriendly staff has convinced me to shop at ANY OTHER BIKE SHOP IN SAN DIEGO! The stoner Millennial treated-me with such disrespect and snobbery, I'm left shaking my head. As the president and CFO of a Private Equity Firm , I've learned to never, ever, judge a person's wealth by appearance. It may not have been there most expensive bike, but I'm sure the child handling the point of sale, could care less about TREX reputation. Sadly Richard Henry. Westgate. read more

I had my mountain bikes in for a tune up and discovered a crack in one of the frames. Joshua and Morgan walked me through my options as far as how to resolve this problem. I was offered a frame replacement or bike replacement of the same value. they provided a replacement bike and delivered the bike in short order. Trek and this store lived up to their warranty and worked with me to satisfy our need. Very helpful people. great store - great people satisfied customer Neil read more

All the reviews claiming that the customer service (referencing specifically "the guys") are on point. I'll save you from details, but they're friendly and knowledgable. I am not typically a Trek fan boy but they had every type of bike at most price points and you can finance the bike for 0 down 6 month interest free payoff plans. I picked up a $900 hard tail ($1269 msrp online) as well as a water bottle cage, water bottle, pump, helmet, flag fix it kit and seat mounted bag, and speedometer, installed and out the door at $1,100. A great deal. They took off another $50 on the bike, 20% on accessories, and installed all accessories for free. The only odd thing is that the components don't match what is online, hence probably the tremendous savings as they are bottom of the barrel shimano acera. All good, I'll upgrade later. A few things about the store: Road, mountain, hybrid, commuter, electric, all type of bikes are here. Full maintenance department. Tons of accessories. Pumps, apparel, helmets, bike racks, pumps, locks, go pros, everything you need. read more

Trek Bicycle La Mesa - New hard tail - Bikes Near Me - La Mesa, California

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How to start...... First off, I bought my bike from the KM location, and let me tell you, did an outstanding job 5-5 no problem. I use the La Mesa location as I live closer. That being said, let's get into La Mesa. Last year racing I broke my bike, I come in at a healthy 235lbs, I race cross country, and ride the bike hard. With the issues I had the Trek team here was outstanding. In the end it was all warranty covered. Get Valero care! saved my thousands. With that being said, why 5 stars for something most companies do? Simple, customer service. I lack knowledge, I can peddle and steer a bike, but I don't know much. With every issue and or item I thought I needed cause it looks cool or YouTube told me to buy it. There was a list of pro's and con's. I am more trusting when someone says you don't need it, then oh yeah its a huge benefit. I could go on and on, but who reads this stuff? Every store has a fail, everyone has a bad day, but I have been in this shop more than I would like to say, and all in all, extremely happy! read more

I live closer to the Bonita store but I prefer driving to the La Mesa store. They always seem to be better stocked. The customer service is better in my opinion I get treated so much better there. The employees go out of there way to accommodate. The few times I've been there I've dealt with Susan she has been so professional and courteous and has made shopping there a great experience. Thank you. read more

They are handling the current COVID-19 world we live in with such care for people. There are three separate lines outside the store. One for walk-ins, One for Pickups, One for service Drop-offs. They are also limiting the number of people in the store as well, these guys are doing everything right! Highly recommend service professionals here! Appts are recommend and encouraged as the lines can be somewhat long at times, but they are quick to keep the lines moving safely read more

So happy we came to this location. We were originally going to purchase a 24 inch bike frame for my son and the staff here took their time to help show us different options that would be a better fit for him (which was less expensive btw). Honest and clearly cared about my sons experience with his new bike. Will be back for that 24 Inch frame when my son is ready for it. read more

Brought my bike here to have a new bottom bracket installed that I had purchased directly from the manufacturer for $205. Two days later they called to let me know that it wasn't compatible with my bike frame due to internal features unique to my particular Giant bicycle. When I picked up the bike and bottom bracket, there was no mention that the component had been damaged. When I looked at the part when I got home, it was clear that the mechanic attempted to force it into the frame without actually looking to see if it would fit. There's no way that the mechanic didn't know that the damage had occurred. He simply put it back in the original packaging and then put that inside a shopping bag, hoping that I wouldn't notice. The manufacturer won't accept it back with damage and now I'm out $205 for the part and $20 for failed installation from Trek. read more

Trek Bicycle La Mesa - Clearly damaged - Bikes Near Me - La Mesa, California

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I had visited multiple bicycle shops before coming to Trek La Mesa. The Stay-at-Home order had caused peek in bicycle sales, which left stores with little inventory. Due to this, I purchased a bicycle without seeing it. When I arrived to the store to pick it up, I was greeted by Tyler. I shared I felt overwhelmed and I expressed I did not like the design of the bicycle I had purchased. Tyler showed me multiple bicycles, patiently explained the features of each, and answered my questions. He created an excellent shopping experience for me. Tyler, Thank you for the great customer service! I will continue to share my experience with my family & friends, and send you referrals. read more