Labor for: replacing a rear derailleur $20 (5 minutes), adjusting a front derailleur $15 (60…read moreseconds), adjusting another front derailleur $15 (30 seconds). Yes, the job got done but at a cost of $60 for less than 7 minutes of work. I was not provided an estimate cost before the work was started. I would have declined. But, I silently paid and walked out with regret. Who is running the business? The technician? He finalized the work order. If I ran the business, I would have charged for only 1 adjustment ($15). Total of $45 or $60 would not have made much difference. I can afford it. But, it is the bad feeling when I walked out.

They did a great job rebuilding my son's mountain bike from the brake lines to the gears! Great…read moregroup of people behind the counter, in the shop and on the floor! Highly recommend!

Great service in the bike department. They are happy to give suggestions on what you may need for…read morethe type of riding that you do. They will show let you in store test the bike and fit it to you. They know their merchandise and it shows.

The sales signs are deceiving so shopper beware! The sign here shows items at 40% off but when I…read morewent to check out, there were not.

This is more than a place to purchase a bike. James has an amazing fund of knowledge about the…read moresport and his dedication to quality service extends far beyond the sale. The repair team always provides prompt, quality services when needed. I've learned more in the year I've used Southwest than I had in my previous 15 years at Sun Ski. I can't recommend this shop highly enough

Nice staff and knowledgeable but a little sloppy with their end result of work. Incredibly…read moreexpensive across the board, consulted another shop (Dealer) that said they would have charged $65 to $75 cheaper.

I asked in my neighborhood Facebook page for a recommendation on where to go for a tune-up of my…read morebike. Cool Cat Cycles was the first place mentioned, so I gave them a call. I took my bike in around 11:00 and discussed what my beloved old Mango bike might need. I was happy to hear that, overall, my bike was in great shape. I was advised to do the basic level of tune-up & was told that it might be 3-4 days before my bike was ready. Imagine my happy surprise when I hit a phone call about 3-4 HOURS later!! Woohoo! I went right away to pick Mango up & took the homemade cookies with me to show my appreciation for the quick service. As promised, my 20+ year older bike now looks & seems brand new. I'm so happy to have found a good place for bike repairs! Thank you, Cool Cats Cycles!!

Went in to purchase an inner tube and the woman incessantly bantered at me about how I was sizing…read moremy inner tube to put on... more concerned about her supposed lack of authority; I couldn't even stay to purchase more items... Seriously, your better off at Walmart; aka Wally World

Not happy. Dropped off bike for a sound in rear wheel. Guys said freewheel needed cleaning, I…read moresaid bearings needed replacing. They argued with me that I was wrong. They called to say bike was ready. Bike was in stand, they said derailer was out of place and if they could correct it. Sure, he hit the Di2 button once and said that is extra $20 and they complained the whole time about how dirty my bike was. I was charged $65.00 and still have sound in wheel. Went to another bike store, replaced bearings for $70, fixed derailer and cleaned bike for free. Bike has no sound and rides like a new bike.

I am so glad I took my dad's old mountain bike to Gear Monkey. My dad recently passed away and his…read morebike was just sitting in our garage for years and I wanted to fix it back up and start riding it myself. Going into Gear Monkey I had very little knowledge about bikes but leaving I felt like I learned a lot of great tips to keep my dad's bike going forever. From the time I walked in to when I left, Scott Barnes helped me the entire time. Very knowledgeable guy and never tried to sell me extra stuff. He told me what I needed done first to what I could hold off on and come back over time and up grade. I'm beyond grateful and happy I now get to ride my dads bike again and go on our old trails we used to ride together. I'll definitely be back and will recommend everyone to them.

The rude lax door greeter looked directly at me intentionally turned his head and spoke to the…read morecouple behind me The store layout made it difficult to find the item I was seeking. Not sure if the website have an aisle number but I had to walk all over for find the needed item. I left this store for Dicks Sporting across the street. Their store layout was fantastic. I purchased 3 needed items. First and last visit

Worst customer service!! I ordered 1 just 1 black Nike hoodie and got a navy blue 1. I tried 5x to…read morechat and every time I got disconnected. I finally called and after 20 minutes of holding i was told they could offer me a $5 discount. I said keep it and hung up. are they serious? it took me close to an hour to speak to someone for them to tell me they spoke with their supervisor and was advised they could offer me $5???? So now ill use my time wisely and give everybody fair warning about this company!

Terrible customer service. I drove out to Katy because a bike was on sale. Called and asked about…read moreit so it seemed like no problem. I show up and employee said it was his mistake but sale ended day before. I asked for managers name and he said owner doesn't like to be bothered. I emailed owner and no response. Took business elsewhere.