Was having trouble w my chain skipping in top gear and Tarek diagnosed the problem, replaced the…read morechain and cassette and had me on my way in 45 minutes, all at a fair price. Very happy with the service.

I took my bike in and requested to have my spokes tightened and they recommended a wheel…read moreinspection. I disregarded their suggestion and asked for my wheel spokes to be tightened. I still left my bike only to find out that the charge was over $80.00 When it was Bike Barn the charge was 10.00 each wheel. Now that Trek has bought them out means that they will over charge their customers. I purchased all four of my bikes with Bike Barn. I'd hate to see how much money adds up if I stay loyal to Trek Bycicles. Hopefully, I'm not overreacting but I shouldn't feel like I was taken advantage of.

Repair took almost a month to complete (two tires and two tubes, replace front and rear brake…read morepads). The tech also stated they would replace a frayed brake cable to ensure the bike was safe for our son. The frayed brake cable is still on the bike. Additionally, the shop broke the Shimano shift lever on the right side of the handle bars. My family and I expected better service from Trek based upon reputation and the price. I will not return to Trek, nor will I recommend the location for sales or service. Awful experience and a disappointed child. STAY AWAY, they just want your money

They have a really good price to fix just my tires and brake I 100 percent recommend them am going…read moreto pick my bike up today and they fix the bikes really quick it amazing I turned in my bike yesterday and it was fixed that same day but I decided to pick it on the next day so ya

Yay! I prefer this location over the First Colony one. You can literally get lost in here. Its an…read moreathletes dream store. Well sorta. There is a batting cage, golfing equipment, sneakers and shoes for all sports, rock climbing, fitness equipment and more. I left with two pairs of nike athletic running shorts, a pair of Adidas dri fit shorts (that I got from the mens dept... dont judge me, they dont sell them for women ) two tshirts and an elliptical machine that I have been watching for some time now. It was on sale for $999 - Totally looking forward to the assembly....

KATY, TX 77494 / SPORTING GOODS / 12-10-23 / MULTIPLE VISITS…read more +The staff is friendly and helpful. +They carry many brands. +Loyalty rewards program. -A lot of the sales or promotions do not apply to most name brands. -Sometimes it is cheaper to buy directly thru the brand.

I recently got back into bicycling after about 20 years. I originally just wanted a bike for…read moreexercise and wasn't very familiar with higher-end bicycles, but after visiting several bike shops around Houston, Planetary Cycles and Adam immediately stood out. Adam and his staff were extremely helpful, knowledgeable, and welcoming, and they took the time to explain everything without making me feel like I was out of my element. I ultimately decided on the X-Lab RS7 Di2, a full-carbon bike with electronic shifting that I got for around $3,300 W/ Continental tires upgrade. Still about half of what I would have expected to pay for a similar bike from some of the bigger-name brands. Adam gave me a great breakdown of X-Lab compared to the larger brands, and I'm extremely happy with my decision. They also did a customized fit based on my height, riding style, and what I wanted out of the bike, and Adam helped me with upgrades like better Continental tires, a more comfortable saddle, and pedals. Travis was also great and took the time to explain additional accessories, maintenance, and everything I needed to know about the electronic shifting and taking care of the bike. The customer service was honestly what impressed me the most. Adam consistently stayed in contact with me and kept me updated on the bike's arrival, which was important because this particular model has been difficult to find and sells out quickly. I had contacted other shops that said they would take my information and get back to me, but I never heard from them. Even though Planetary Cycles is about an hour across town from me, I specifically wanted to give them my business because of the level of service I received. Adam and his entire crew made the whole experience easy, comfortable, and enjoyable, especially for someone who is still learning about the cycling world. I couldn't be happier with the bike or the experience, and I'll definitely be going back to Planetary Cycles for future bikes, upgrades, and service. Highly recommend Adam and his team to anyone, especially if you're newer to cycling and want a shop that will actually take the time to educate you and make sure you get the right bike and setup for your needs.

Dropped by here during an event in the same complex and found my son's bike! It was super…read moreaffordable, adjustable, and cute. They spruced the bike and tightened everything and I bought it and was on my way. Easy in and easy out.

As a 2 time Trek bike owner I have been extremely happy with brand I had an older racing bike…read moreused for triathlons and when my bike frame cracked from wear Trek gave me a new Maldone frame since kept my receipt. That made me a loyal customer for life. This store services most brands of bike even if not Trek . Customer service is exemplary and definitely worth a visit. They are easy to get to and can try bikes if it is not raining or ride indoors.

I have received great service during every visit to this location of Trek. Employees are…read moreknowledgeable, super friendly, and patient, which I truly appreciate as a novice rider. I just wish they had a wider selection of jerseys available, but that is a minor detail. I recommend this location 100%!

Honestly I was disappointed in this store. Not only did they not have price tags on their jerseys…read more They also were selling fakes...that is extremely dissapointing

I've never seen this kind of seller that is acting so rude and threatening. He literally thought…read morethat all his behaviors were normal, but clearly not. I have seen similar comments here. If you guys want to understand what type of mindset he has, please go ahead and read his responses to the customers who left 1 star. He does not even hesitate to call customers as liars. Normal seller who does want to provide good customer service would do otherwise. Anyway, I dont care. I won't be stopping by anyhow. But you guys be careful. Even though you keep yourself calm, he wouldn't hesitate to tread on you. Just keep your calmness and leave your peaceful comment here so he eventually understands that his behavior is killing his business. Note: i have left the same review on the google account as well. Please see what he responds to my review and compare all the 1 star review, you will understand his racist and crazy mindset against customers.

Fast. Honest. Competent. 100% squared away. Jonathan is smart and professional and I recommend him…read morewithout hesitation.

Jonathan is one of one. He is the complete opposite of the greedy businesses that run rampant in…read moreour community. He went above and beyond servicing my bike at a very reasonable price and educating me along the way with information I don't normally receive from other shops. We need more people like him in our society, driven by the desire to do good work and be a positive influence. There is no need to go to anybody else. Jonathan is top tier.

Jennie was such an amazing associate! Super polite and helpful, made our experience great.read more

Stopped in to pick up and online order and ended up shopping as the sale prices were right on…read morepoint. All of the store reps were eager to assist, friendly and welcoming. I was assisted by Nate who promptly checked ID for my pick up order and provided me a complimentary gift box for wrapping. The only thing missing in my scoping experience was a glass of champagne. I felt like VIP