Labor for: replacing a rear derailleur $20 (5 minutes), adjusting a front derailleur $15 (60…read moreseconds), adjusting another front derailleur $15 (30 seconds). Yes, the job got done but at a cost of $60 for less than 7 minutes of work. I was not provided an estimate cost before the work was started. I would have declined. But, I silently paid and walked out with regret. Who is running the business? The technician? He finalized the work order. If I ran the business, I would have charged for only 1 adjustment ($15). Total of $45 or $60 would not have made much difference. I can afford it. But, it is the bad feeling when I walked out.

They did a great job rebuilding my son's mountain bike from the brake lines to the gears! Great…read moregroup of people behind the counter, in the shop and on the floor! Highly recommend!

As an avid cyclist and triathlete, I love the Trek brand…read more Trek bought out all the Bike Barn stores that were my favorite go-to bike shop since my friend was 1 of the partners. After Bike Barn closed, I checked out this Trek location, where I found the staff to be friendly and helpful. Return: Absolutely

I have purchased 2 bikes from here for my kids plus have brought my salsa bike in for maintenance…read moreand every single time i have received nothing but 5 star sevices from everyone in the store.

Great service in the bike department. They are happy to give suggestions on what you may need for…read morethe type of riding that you do. They will show let you in store test the bike and fit it to you. They know their merchandise and it shows.

The sales signs are deceiving so shopper beware! The sign here shows items at 40% off but when I…read morewent to check out, there were not.

Took my e-trike here for a bad grinding noise near the rear axel. Tried to diagnose the problem…read moremyself with YouTube and still could not fix it. Called these guys up and they had it fixed within a week. Great customer service and thorough work. This will always be my go to bike shop. They also sell e-bikes and e-scooters

Nice staff and knowledgeable but a little sloppy with their end result of work. Incredibly…read moreexpensive across the board, consulted another shop (Dealer) that said they would have charged $65 to $75 cheaper.

I asked in my neighborhood Facebook page for a recommendation on where to go for a tune-up of my…read morebike. Cool Cat Cycles was the first place mentioned, so I gave them a call. I took my bike in around 11:00 and discussed what my beloved old Mango bike might need. I was happy to hear that, overall, my bike was in great shape. I was advised to do the basic level of tune-up & was told that it might be 3-4 days before my bike was ready. Imagine my happy surprise when I hit a phone call about 3-4 HOURS later!! Woohoo! I went right away to pick Mango up & took the homemade cookies with me to show my appreciation for the quick service. As promised, my 20+ year older bike now looks & seems brand new. I'm so happy to have found a good place for bike repairs! Thank you, Cool Cats Cycles!!

Went in to purchase an inner tube and the woman incessantly bantered at me about how I was sizing…read moremy inner tube to put on... more concerned about her supposed lack of authority; I couldn't even stay to purchase more items... Seriously, your better off at Walmart; aka Wally World

Not happy. Dropped off bike for a sound in rear wheel. Guys said freewheel needed cleaning, I…read moresaid bearings needed replacing. They argued with me that I was wrong. They called to say bike was ready. Bike was in stand, they said derailer was out of place and if they could correct it. Sure, he hit the Di2 button once and said that is extra $20 and they complained the whole time about how dirty my bike was. I was charged $65.00 and still have sound in wheel. Went to another bike store, replaced bearings for $70, fixed derailer and cleaned bike for free. Bike has no sound and rides like a new bike.

I am so glad I took my dad's old mountain bike to Gear Monkey. My dad recently passed away and his…read morebike was just sitting in our garage for years and I wanted to fix it back up and start riding it myself. Going into Gear Monkey I had very little knowledge about bikes but leaving I felt like I learned a lot of great tips to keep my dad's bike going forever. From the time I walked in to when I left, Scott Barnes helped me the entire time. Very knowledgeable guy and never tried to sell me extra stuff. He told me what I needed done first to what I could hold off on and come back over time and up grade. I'm beyond grateful and happy I now get to ride my dads bike again and go on our old trails we used to ride together. I'll definitely be back and will recommend everyone to them.

Ever find yourself halfway to your destination, and you forgot to pack your swimsuit? Well, that…read morehappened to me on a recent trip to Galveston, where everybody was going to the pool and guess who forgot their bathing suit? I remembered all the other accoutrements: sunglasses, cute hat, flip-flops, sunscreen, and everything but, you guessed it, my bathing suit! Using my trusty Yelp app, I found a nearby beach place that sold bathing suits, and when I walked in, I was greeted by the sales person over the sound of large fans and classic rock. I tried on a bathing suit, but to my chagrin, these coconuts needed bigger holders. So I thanked the sales person and headed around the corner to Academy where I bought a two-piece front zippered top and matching bottom that looks like I should be surfing on a surfboard but if you know me, that is highly improbable. So I headed back to the hotel with a $91 purchase that I thought was overkill for a pool party and very unlikely for me to wear again. Once I got back to the hotel, it seems that pool plans were not going to happen and we were going straight to dinner. So your girl never got to wear, said beach outfit. She nice back home, a few days later, I looked at the bag with receipt inside, bathing suit pieces untouched, I decided to head to my local Academy to return it, and I wondered if I would have problems. When I walked through the door, I was greeted by security and he opened the bag and put a return orange sticker on it and directed me to a cashier who immediately scanned it And asked me no questions and the funds were immediately returned to my card, I just had to print my name sign and that was it. The easiest return ever. Thank you Academy and maybe this is my sign to take more active classes and maybe I'll go back and get that bathing suit after all lol

Worst customer service!! I ordered 1 just 1 black Nike hoodie and got a navy blue 1. I tried 5x to…read morechat and every time I got disconnected. I finally called and after 20 minutes of holding i was told they could offer me a $5 discount. I said keep it and hung up. are they serious? it took me close to an hour to speak to someone for them to tell me they spoke with their supervisor and was advised they could offer me $5???? So now ill use my time wisely and give everybody fair warning about this company!