I very rarely give 5 stars. Geoff and Alec here deserve it. No question. Brought my bike in before their Feb special was over for a level 2 tune and shock service. When I showed up Geoff was super attentive and eager to help out. I asked what the chances were for a Sunday ride. He said man, we can try but it's honestly going to be Tuesday. Bummer as the weekend was beautiful and I wanted to ride. He was professional and remember in high school when folks would write "stay cool" in your yearbook? He remained cool. Fun to talk to and shoot the breeze with. So Saturday came upon us and I called to see if there was an update. Sadly Alec was swamped and was given the news that probably Tuesday. No worries, I destroyed my legs at the gym because surely there was no way they would call Saturday afternoon, right? Wrong. Called around 3 and said "Alec is a beast, your bike will be ready by 5". Drove my happy ass up there and grabbed my purple Norco and couldn't have been happier. Shot the breeze with them for a bit, Alec is also a cool dude who was great to visit with. The bike? Seriously looked brand new. Clean, indexed perfectly and rides like a damn dream. If you need a new bike, or repairs go see my peeps over there. read more

Trek Bicycle Champions - Bike Rentals Near Me - Spring, Texas

JEFF AND COLBY ARE AMAZING . The whole staff is absolutely sweet and amazing . Thank you guys so so much for all the help . This was my first ebike and I've been back 3 times in one week . Please please consider this place if you want real advice from normal nice dudes . read more

Trek Bicycle Champions - Bike Rentals Near Me - Spring, Texas

Very knowledgeable and honest. Brought the bike in on a Saturday and was ready Tuesday morning like they stated. I'll be back.

If you are in the market for a Specialized or Townie bike, Bike Barn has you covered. Bike accessories are limited in stock, but they will check their warehouse for a product and ship to you or the store. One item they carry that peaked my interest was Quadlock. I have seen very few places that carry this brand and if you are unaware then let me fill you in. Quadlock is an Australian company that makes some high quality, rugged cases for phone, bike, and motorcycle mounts. In my opinion, RAM mounts were the go to until I stumbled upon QUADLOCK a year ago. I have used this mount on my MTB with no noticeable degradation (on paved and gravel). The patented locking system is ingenious and makes me wonder why it was not thought of sooner. Pros: Huge selection of Specialized bikes, various bike accessories, service department, multiple locations Cons: Huge selection of Specialized bikes, low inventory on site for bike lighting read more

Trek Bicycle Champions - Wet Woohoo and Monkey Butt prevention!!! - Bike Rentals Near Me - Spring, Texas

First class customer service. Great quality and know how to service machines to keep them running well.

First time checking this store out. Drive all the way from Austin to see a few bikes that were only in stock here. First thing that happens is that there is a bike laying against the rear tires of 5 bikes. Including the ones I came to see. I gently set the bike upright so I can move it and see what I came for. Then In a complete rude voice, worker Geoff says; "Don't touch that bike! It's a customers!" How in the FUK is anyone supposed to know that? What a complete cocksmootch this guy is!! So much so that I put my wallet back in my pocket and left the store. I will NEVER EVER... recommend this place. You just missed out on a $8-10k sale. No Trek for me! Geoff!!!! read more

Trek Bicycle Champions - The Mexican food place in the parking lot was great! Unlike Geoff. He's a dick! - Bike Rentals Near Me - Spring, Texas

Thanks Josh and AUSTIN AT MS 150. Spent 3 hours reparing my brothers back rim and tire. You guys didnt even charge us a dime. These guys are serious bike repair and true patriots. I also met the owner I think what a great team. My brother Chris finished the race with an awsome time. Thanks Trek and family read more

I have a bike from 1976..it was cleaned up and put back together in order to ride. 1 problem was that my coaster brake is acting up. I call Bike Barn and speak to a "Specialist" to see if they can look at it & they agreed to give it a look. Even sounding excited to help which got me excited because I have spent months of work on this bike restoring. I show up and walk my bike through only to be looked at and have those looks trial downward to my bike. I have never felt so uncomfortable and judged at a store where I thought me and my bike belonged in a store revolving around bicycles. It isn't until I see the bikes on display going $3k & up. Which tells me I'm in another world. A specialist comes up to me, I tell him my coaster brake is acting up, to which he clearly wasn't the excited individual on the phone. He walks my bike and locks it into a bike vice with no care to how old the bike is or whether he scratches the work I slaved over repainting this bike. Doesn't even spend 5 minutes looking at my issue and walks my bike back to me. "Yeah we cant work on this. We are too slammed and we can't spend time opening this up to put back together and fix it. You're better off buying a new one because it's CHEAP." I'm just being polite and nod to his face when I had every right to be angry at how uncomfortable the entire treatment had been. Why tell me, YOU the SPECIALIST..tell me to bring my bike in and you will give it a look..KNOWING how complicated a coaster brake can be because you're the "SPECIALIST"...only to spend 3min actually touching the bike and man By the end of the visit, I couldn't help but feel I had either been profiled or judged by my bike. Never going back & telling those I know to never step foot in here. read more

Trek Bicycle Champions - Bike Rentals Near Me - Spring, Texas

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Trek is my favorite bike shop by far. Tried other local shops and they just didn't compare. Everyone is knowledgeable and friendly. Geoff is my dude I totally trust over there. He has always gone above and beyond to help me! But everyone is great. Will never go anywhere else. read more

Professional and knowledgeable bike enthusiasts are very helpful placing you on the bike that fits you and your budget at all levels, beginners to professionals. "After the sell" support is great - you won't find that buying on the internet. Interested in a bike, then visit this NW Houston showroom. You won't be sorry! read more

I hadn't been on a bike in over 20 years. So you can only imagine my sheer disbelief that it was nothing like riding my BMX Pro Class Mongoose back when I was 14. Well long story short. I got back into the bike riding business and I wanted to quit after day one. My pedal broke the very first ride and I was 100% discouraged. Flash forward to the moment I walked into Bike Barn and had my first encounter with Curt. He made me feel like I could actually learn how to ride like a pro. He explained cycling in a very elementary way, but I didn't feel ashamed that I didn't know anything about cycling. I tried to buy everything in the store, thinking that would make me a better rider, but Curt said, "Anthony, just ride the bike. All this other stuff is for later." Going to Bike Barn is an exciting event. I learn something new every visit. But a little about Curt. He's very attentive and he personalizes your every need to just you. "Anthony stop watching videos and just ride your bike." Lol... He's extremely knowledgeable about his craft which makes me want to learn everything about cycling. I could go on and on, but in short. Curt is amazing and no one besides him will ever touch my bike!!!! read more

If you are looking for a TREK or own one and need parts, this is shop for YOU! I shopped here yesterday and purchased 2 new mountain bike tires, handle bar grips and levers. This store is like a TREK dealership now, only TREK bikes are sold here. There is a complete and knowledgeable service department to tweak your TREK! read more

Visiting family from my home in Moab and called a few shops to see if they had any women's specific full suspension bikes in store so I could check some out since my...women's specific full suspension...bike was just stolen. Was told "they don't make women's specific full suspension bikes." Educate your staff. Or if you don't know something, ask. Came across as sexist. As if mountain biking is a men's only sport. Will never shop here. Update: the staff has reached out to me about the incident which is very much appreciated. Maybe just one bad apple here. read more

The staff were helpful in assisting me in selecting a bike. Once ordered my bike came in sooner than anticipated and I worked with different staff members in adjusted the bike for me. Also good on selecting helmets and all other bike gear. read more

There's nothing like dealing with a consummate professional. My first visit to bike barn was in May of this year. My fiancé had recently bought a bike from the Bike Barn in Houston. After our first ride his pedal completely fell off. This prompted us to visit the champions Bike Barn. We had heard about Curt through a friend who recently had great customer service. So we immediately asked for Curt and let him know that we were disappointed with our recent purchase, Immediately Curt went into action and rectified the situation. Which prompted us to purchase two new bicycles. Ever since that day Curt has shown us how skillful, kind, professional, friendly, and knowledgeable he is about his profession. Every visit is an absolute pleasure. Curt is an asset to Bike Barn and our entire cycling team now visits Curt and we couldn't be happier. read more

Trek Bicycle Champions - Thank you BIKE BARN and Curt! - Bike Rentals Near Me - Spring, Texas

Ordered a bike on a Friday and paid half as deposit. Salesman said it would take eight days for bicycle to arrive, maybe sooner. I called next Friday to check if bicycle came in. I gave my name repeatedly, bicycle type and they couldn't find record of it. After 10 minutes on phone I had to go back to work and said nevermind. Got a message from manager that they needed to now what type of bike I ordered. ( Yeah, they didn't have a clue. No organization at all) I drive down after work and ask for a refund of deposit which they immediately did. (That is the reason I gave two star instead of one) As I was walking out a man in back started yelling toward front of store, at me?, I just kept walking. Them watching my money walk out the door was the best thing I could say. read more

The guys at Bike Barn rock! Okay, I'll have to admit, we didn't buy a bike here. And I actually didn't go into Bike Barn. But I told my husband he needed to get there pronto. What a lifesaver. Short story: we bought our grandson a little 12" bike on Amazon. Cute little thing, but it did need some assembly. Surely with both of us holding college degrees and having assembled a myriad of other children's playthings before, we figured this would be a snap. Not so easy. "Place the handlebar stem into the top of the steer tube which is the top end of the fork that has been inserted into the head tube . . . " -- but nothing fits! At least not for US. After a few spews of dialog that were not quite child-friendly, hubby suggests going to Bike Barn for help. I eagerly chime in -- "Yeah -- go NOW!" I want it over and done with. In about 20 minutes, he was gone and back home -- bike assembled. No charge. Very nice and accommodating. THAT is what I call customer service from a local shop. We will be back, and next time, we WILL be buying our grandson his next bike here. read more

Very friendly and knowledgeable staff. They carry the brands I like and not overpriced!

I called this place yesterday and the first guy I talked to was very nice. He aid they were low on bikes but he thought he might have one for me. I called again later around 4:15 to get directions. The girl I spoke to was very sure to tell me they close at 5. We just left there walked I. And spoke to a young kid and told him we had called yesterday. He pointed us to 3 bikes and went about his business. Guess he didn't need ours. read more

Had a bike sitting in storage for years which I brought in to get tuned up. Geoff and his crew in the repair department was super helpful. Got two new inner tubes installed and they fixed up my gunked up gears while I chatted with them. They made no attempt to upsell me on anything and had me out of there in 15 minutes! They even recommended a nearby bike path. Super nice guys and helpful. read more

These guys know their bikes. I had a tune-up but felt like they definitely upsold me a bit. I just want to bring the bike in and get it tuned at a decent price! read more

The service at bike barn was so phenomenal I went back and bought a second bicycle even though this place is way out-of-the-way for me the level of customer service was exceptional and if you wanna bicycle that actually fits you this is definitely the place to go and Jordan was amazing read more

I am new to the biking world. As a matter of fact I bought my first in April. Every time I rode that bike something would hurt. Finally a friend told me about Curt at bike barn in champions so I went to see Curt! He adjusted my seat and handlebars. I now have no pain when riding. Curt is very knowledgeable when it comes to bikes and he has no problem sharing his knowledge. I learned more from him on one visit than I did the many times I went to the bike store near my house. I will continue to drive the 45 minutes for all my biking needs as long as Curt is there! read more

This place is a rip off...especially their service department. The department seems to be managed by a very rude, condescending bearded guy who thinks he is all that. Sir-you are nothing but an ignorant, slimmy con artist! I am glad you showed your true colors within the first five minutes of conversing with you. That was all the time I needed to decide to make an exit for the door and drive 45 minutes to Fletcher Studio Bike to get both my bikes serviced there instead. Kevin at Fletcher is nice, professional and very knowledgeable and charge fair prices. Bike Barn charges an an arm-and-two legs just to service your bike and justifies it with a bunch of bogus excuses. If you don't believe me go see for yourself and "play dumb" just see what prices and excuses they will give you. If you have money to burn and don't mind taken for an idiot and a fool, go here. If you are looking for decent bike people go elsewhere. The Bike Barn sales people are nice but you should expect that from someone who's trying to get you to buy their overpriced bikes. read more

Fast, friendly, and informative. Went in on a busy weekend, and got great customer service. This place is good vibes!!!

Reading reviews on Yelp, it becomes apparent which businesses are customer oriented desiring to improve shortcomings, and which are not. By the lack of replies from the reviewed company. Bike Barn does not bother with replying to any reviews, and that goes hand in hand with my experience. I had a really long review typed out, but it can be condensed into...3 trips to the store, a "major" tuneup, and the rear tire being the culprit but never looked at until the third visit? Good grief! All is well with the bike now and the repairs seem to have worked, but I believe I am done buying and shopping at this particular store. There are too many good bike stores in Houston that will work hard for my business. read more

People are not exaggerating when they say customer service here is horrible. They act like they are too good to assist you or even approach you for help. Egotistical is a good word. Everything is rushed, either you want the bike or not!!! I went to planetary cycles and omg their service and attention to detail is second to none. They actually care about your bike fit and make sure to take their time to answer all your question. Also sun and ski is a great place!! Sorry bike barn but you need to work on your customer service skills more than anything. read more

Fast, courteous, knowledgeable, inexpensive and all around great service. All i needed was a flat fixed, done in less than 7 minutes, with a smile. I can't say enough good things about this location. read more

I went into this Bike Barn for the first time on Saturday. I am a beginner and will be riding in my first MS:150 in a few weeks so I needed my bike inspected. They got to me right away and I didnt have to wait at all. The guy inspecting my bike was a little rude at first, but ended up doing a lot of maintence on my bike at no cost and gave me some good tips for my upcoming ride. The only negative thing i noticed is everything is fairly pricy. Sun and Ski has much better deals from what I could tell! Overall it was a good expierence! read more

was absolute garbage went in told us to bring in bikes and then they never followed up and we waited for 30 minutes without them saying another word to us. And they had the nerves to tell us once we left that they'll be right with us read more

If you go into this place, work with Kurt. He spent a huge amount of time with me to get my bike in tact before the big MS 150. He had me fitted properly and he was extremely thorough! He is a perfectionist in his area, but in a good way. He truly cares about customer service and making sure your compatible with your bike...existing or new. He's the man! read more

Man what a let down! Let me start with - I've never asked for anything free at this shop. Never... I spend a TON of money buying gear and mountain bikes every month. No im not rich and it's because of this sport! Really though I spend thousands a year doing this! I've bought 3 high end mountain bikes from bike barn in the last 4 years totaling over $14,000.00 and lots of other stuff from foods, clothes, head bands, service work etc. I went in today looking for a specific tire. They didn't have it. Not surprised... I was disappointed but willing to settle for another brand in which I was going to purchase two so they matched. So I asked the sales rep (who is a great gal and I will always think highly of her) but if it's truly company policy to not give a good long term customer a measly little discount that's a problem. I own multiple business and this is one way I show my consistent customers I appreciate them! I simply asked for free install if I bought the tires ($120) she said "no I can't. It's not my shop. Company Policy" I said ok then I'll pay for the tires and the install but give me free stans since they are tubeless. Her response was the same. I said really?? Come on now - I come here often and I'm moving into the hood so I figured I would come buy from you guys on this deal and I'm even willing to buy a tire that's not quite as good as the one I specifically came in for! Nope...not even a $5 discount on a $145 purchase which is what it would have been. $5 isn't even 5%! Bike barn you lost a good customer on this one read more

I waited in line patiently while some other customers did not and when it was finally my turn the employee who appeared to be the head of the service department rushed me to get to other customers. (Wish I had a video of the encounter so you could see). Also when my wife called in looking for a comfortable bike seat she was treated rudely. 0-2. I'll shop far and wide to avoid this store again. You pretty much have to earn low ratings on Yelp for a non-food establishment and Bike Barn succeeds in this area. read more

I've bought two bikes from this location and been very happy with not only the bike, but the service they performed on them post purchase. Aaron is a very knowledgable bike mechanic who works fast and thoroughly. He was very up front on pricing and even threw in few suggestions on upgrades for my bike that I later purchased. Kenton was my salesman for both my Specialized Camber and Trek Remedy. He made sure I got a competitive price and was full of facts about both bikes. They do free maintenance after a couple rides to assure everything is functioning and that you are happy with your purchase. The newer open layout of the store is also more inviting than it use to be. I don't see why there are bad reviews here... i have only met professional people here. Five stars, hands down. read more

Every bike barn/shop should have a Curt, however there is just one. He is very knowledgeable and patient. He will not sell you a bike to just to sale a bike. He will make sure it is the right bike for you and your needs. Always willing to share his extensive knowledge of biking as if you are talking to an old friend not a salesman! Curt C will always be my go to for all my biking needs no matter the distance. read more

Curt is AMAZING! I had purchased 4 previous bikes from the Atascocita location and had never been properly measured and fitted. I had back and neck pain with each bike. I went to see Curt and was properly measured and fitted. I rode 25 miles today with absolutely no pain! He took his time to make sure everything was correct and addressed any concerns or questions I had. He is the absolute BEST! I highly recommend that if you are interested in purchasing a bike you see Curt. Even if you have to drive across town to do it it's worth it! read more

Worst service ever received from a professional road bike establishment. Promised my competition bike to be ready on a specific day and time. Also have a actual receipt where we agreed to pay 130 and now their telling me it's a 180. Now I will be late and possibly disqualified. Thank you bike barn! read more

While I am an elderly very novice biker who is NOT in the market for a $3,000 bike and currently ride a 6 year old one which was less than $500 new, Curt and his staff treat me like I AM likely to buy that $3000 bike. I have been going there for two years and have found the service to be profoundly courteous, professional and knowledgeable. These people deserve your business. read more

Bought for bikes from here over the past seven years. Store manager is very friendly and staff is friendly and helpful. Service department is decent and for the most part reliable. Definitely a place worth checking out if you're in the market for a road bike or mountain bike read more

I broke my front derailleur, I took it to another bike shop close and they told me it would take a while to find the part and install it... With that being said I went to Bike barn just to see if they could find the part and install it faster. I went in and spoke to Matt, If you ever have a bike problem take you bike to this guy! He was very helpful he wanted to help me replace just the PART and get my bike back on the road. I spoke to another guy in the shop and I am not sure he wanted to just replace only the front derailleur however Matt was VERY helpful with just replacing that part, I dropped it off Wednesday and was able to pick my bike up the very next day. Very quick and Very professional. If you go talk to Matt he is VERY nice and helpful. read more