Outstanding Service and Customer Care I can't say enough good things about Trek Bikes Service Gear. The customer service was absolutely top-notch from start to finish. The staff took the time to walk me through every step of packing my bike for travel, making sure it was done correctly, safely, and with real care. They were knowledgeable, patient, and genuinely invested in helping me feel confident that my bike would arrive protected and ready to ride. It's rare to find service like this--professional, friendly, and above and beyond what you expect. If you're traveling with your bike or need expert advice and support, this is the place to go. Highly recommended! Special shout out to Mike. read more

Getting to know your bike mechanic is just an important for your mechanic to learn about your customers. Mechanics suggested to replace cassette, chain but did not change chain ring. This should be a change in sets of three about 10000 miles.My wife bike only had 600-700 miles or about 70 ĥour. My trust for Trek Bicycle Cypress is very low. TREK had no trouble texting me to let me know that the bike was ready. And you also have no trouble spending my money without my permission. Calling me or text me to let me know that I had a flat that it needed to be repaired should have been my call. With all this done & said. There are too many other bike shops. Your store will not be trusted or recommend in the future. I don't want anything from your shop at this point.I got what I needed to kown and learned from Trek Bicycle Cypress. Note: Manger did call me and ofter the cost to the tire.What I got out of our chat was his supporting his mechanic and that a dollar $$$ today was more important than a customer for life. Jj Hernandez read more

Getting to know your bike mechanic is just an important for your mechanic to learn about your customers. Mechanics suggested to replace cassette, chain but did not change chain ring. This should be a change in sets of three about 10000 miles.My wife bike only had 600-700 miles or about 70 ĥour. My trust for Trek Bicycle Cypress is very low. TREK had no trouble texting me to let me know that the bike was ready. And you also have no trouble spending my money without my permission. Calling me or text me to let me know that I had a flat that it needed to be repaired should have been my call. With all this done & said. There are too many other bike shops. Your store will not be trusted or recommend in the future. I don't want anything from your shop at this point.I got what I needed to kown and learned from Trek Bicycle Cypress. Note: Manger did call me and ofter the cost of tub but at his point was just change. What I got out of our chat was,his supporting his mechanic and that a dollar $$$ today was more important than a customer for life. Jj read more

Went in to check on how much it would be to have my 2 bikes checked out. I was happy to hear it's free!!! I will update this review when I take them in. Minus one star because the music was so loud I had a hard time hearing the guy talking to me and he was about 4 feet away from me. read more

Got bit by the bike bug and went to see these guys. Best spend of time ever. I received a vintage bike I wanted to restore, and I am not a bike guy. Mike took the frame down to studs, so to speak, and we are on the path to a very cool retro rebuild. Looking forward to working with this team for years to come. Take your bike up to them for service and don't think twice. read more

So, this review is a tough one... I brought a bike in that was old and still in good shape and they did a good job of reviving the bike. My issue is cost... Absolutely expensive so, if you want pretty good service at a high price. This is exactly exactly where you need to bring your bike. read more

Took my Trek in for a tune up and a couple new parts. They did an excellent job. Rides better than it has in a long time. Also had great prices on some new shoes, which I love. The personal service was fantastic. read more

Amazing staff! When I dropped my son's bike off for repairs, their computers were down. They couldn't tell me how much it would cost. I left the bike and asked them to call me with the cost before starting any work. Turned out the cost of repair was almost as much as what I paid for the bike. I was unable to afford it. I asked them not to do any work and told them I would pick the bike up. Well, life happened and I did not get around to it. A month later I get a call letting me know that the bike was ready and what the repair cost was. I kindly informed the gentleman that I couldn't afford the repairs and had asked that no repairs be done. I also let him know that I neglected to pick it up when I said I would. The representative put me on hold to speak with his manager. He returned to the phone, took responsibility for the miscommunication and offered a deeply discounted repair cost. He has no idea how impactful this gesture was. My son has special needs. Riding his bike is one of the few things that fills him with joy. I lost my job due to COVID so a large bike repair cost was simply not in the budget. This entire team was amazing from the moment I walked in. Even the calls I made prior to arriving were super friendly. I think that speaks to how much these guys enjoy their work. Bless this entire shop! read more

Ordered a bicycle from them and was assured that it was in stock at warehouse. Paid upfront and waited an additional week to receive. That never happened. No call, no bike. I was refunded my payment in full a week later. Apparently their computer system needs updating to avoid this situation in the future. I would not go back or recommend this shop. read more

When I came to Bike Barn, I was simply hoping to get my hand brake fixed before leaving next week for college, but I got so much more! Right when I got there, Roy helped me get my bike out of my car and Rick immediately started working on it. Within 15 minutes, Rick was rolling my bike back to me, and to my surprise, my rusty hand-me-down bike looked sparkling and gorgeous. Even more surprising was that I wasn't even charged, just told "good luck in college!" This experience was so much more than I expected, and it honestly made my day. Thanks Bike Barn! read more

Trek Bicycle Cypress - A previously rusty, hand-me-down bike, now looking better than ever! - Bikes Near Me - Cypress, Texas

Les is the guy that helped us purchase three bikes for my grandsons. He's got the energy to match. He has also helped install various accessories onto the bikes as we bring them back as the boys grow out of their training wheels. Love this place. read more

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This is the place that used to be Bike Barn. It is still very good. If you don't see something you need, ask for it - they keep a bunch of inventory in the back to keep the placed from being cluttered. The staff are friendly and helpful. It is your best source for bike gear in Cypress. read more

Love the service from this store. My daughter purchased her first road bike from Aldo and he was a huge help. He sized her, got her geared up and ready to roll. He was so helpful with her custom fitting and he was so knowledgeable with all of our questions. read more

Trek Bicycle Cypress - MS150 ready - Bikes Near Me - Cypress, Texas

I came in to use the restroom before riding on the trails. Left with a pair of summer full finger gloves. Jacob (if I remember correctly) gave me info about Tuesday night group tides on the trail. Friendly and helpful. read more

Went in today for the first time for a repair. I had bought a bike online that needed some tweaking and TLC. Fortunately for me, the service manager, Rick, was able to help me right then and there. He was even explaining what he was doing and what I may need to replace in the future. All the employees were super helpful and Rick really made an impression. He definitely made me a customer for life. read more

My wife and I went there this past weekend and were treated tremendously by Braden. He was able to determine which were the best bikes for us. Unfortunately, the specific bikes that we wanted weren't available at his store and we had to drive to a different store but he was extremely helpful. I highly recommend this location if you are looking for great customer service and ask for Braden! read more

I needed to fix my wife's bike for Mother's Day and they were able to do it. they were very professional very courteous and did an excellent job I would definitely go there again for my bike needs read more

Courteous and helpful employees with lots of knowledge. Had a great experience buying and setting up my Trek 5. Will definitely be back.

Returned to Bike Barn having moved to Waco, needed help with a flat tire, Roy and his team went above and beyond to assist us, simply the best bike shop in town, great customer service, these guys get it! read more

Great service! Friendly staff! Told me the bike I had was a great bike and they gave my bike a good tune up! Very happy with their service

We took our bike to fix and the guy at the repair dept said it was something very simple and fix it for free. I recommend the place because the service is outstanding and are honest! I definitely going back to buy my next bike from them! Thanks read more

Stopped in for some maintenance on my road bike and was super impressed with their excellent customer service! Stan and the other employees were very helpful. Answered all of my questions thoroughly and took extra time to show me some of the products I had questions on. I'm so glad we have a great bike shop on Cypress. Thanks BB! read more

Found a Kuat Transfer bike rack that was impossible to find online. Picked it up from this location next day! As an added bonus, Brandon had one already built on display and even attached to my car. All the staff were wearing masks during COVID. Difficult time to find bike gear, but Bike Barn delivered. Thanks! read more

My son has been saving for a mountain bike for months!!! We have called almost every week, twice a week, since before Christmas. Today his day FINALLY came!!! STAN and BRANDON were so amazing with him and really helped us make this moment extra special! Thank you guys from the bottom of our hearts! read more

Trek Bicycle Cypress - Bikes Near Me - Cypress, Texas

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I just wanted to drop you all a note to say that my wife and I came in on Saturday, and had an awesome experience. I believe the sales person was Justin (he's moving to the university store, which will be gaining a great asset!). His expertise and professionalism provided a fantastic experience. I could not have asked for better service. We arrived having already been to the Champions store (but they didn't have bikes in our sizes, and sent us to your store-- great, prompt service there too!), in search of bikes that would fit both my wife and me. We were provided service instantly, questions were asked and answered and bikes and gear were purchased. We were fitted to our selected bikes and provided expertise and input on all the items we purchased. It was long day, but it was an absolute pleasure. (Of course, everyone in the store was extremely friendly and helpful). They even stayed a little bit after closing for us to make sure everything was correctly installed on our bikes. This experience could have been high stress and aggravating. It wasn't. We did not feel pressured to purchase anything at all, but rather, we were provided sound logic and reasoning as to why items were recommended. It was refreshing. My wife and I are now discussing joining the Bike Barn team for the Tour de Cure, as everyone was so great! read more

Rick helped troubleshoot our new Buzz Cerana T eTrike. For the price of 2 new pedals, we were up and running in minutes. We'll be back!

It's very nice to meet people that are well informed and are helpful. I went in with my new bike and asked many questions. I'm pretty new to the cycling scene, they were very informative. I walked out with some great ideas and tips and a new tube for my bike. Next, I will get fitted for my bike and add a few accessories. Thank you! read more

I must say very happy with my bike !!! staff there at bike barn are very friendly and professional I highly recommend the place. read more

Trek Bicycle Cypress - Bikes Near Me - Cypress, Texas

Thank you BRANDON as you patiently and expertly got me geared up and on my way this morning!

My husband surprised me with a bike from this store for Mother's Day. He pre-ordered the bike and we arrived on a Friday to pick it up. When we pulled up to the store, we saw a line of people outside and realized that there would be a wait due to the COVID-19 pandemic social distancing guidelines. I thought we were at the store to have his bike serviced so I decided to wait in the car. After about a 20 minute wait, he went inside and then called me to come inside. The first thing I noticed is that there quite a few employees in the shop which meant they were only letting in maybe 2-4 customers at a time to stay under the 10 limit. I immediately had a lot of respect for them for doing that. Thank you for doing your best to keep us healthy! Next, the employee that my husband had been working with was great. I didn't catch his name, but he's very tall. He showed me my bike and helped adjust it to fit for me. He then helped me try on different helmets to find one that fit. After that, we were on our way, since my husband had prepaid for everything. I was expecting them to be completely out of bikes due to the increase in people who have purchased bikes lately. Although their supply was scarce, they did have several bikes and I saw 1-2 people go in and purchase bikes and walk out with them on the same day. I'm sure I'll be back at some point to have my bike serviced and I'm so thankful to Bike Barn for providing my new "big girl" bike! read more

Only had need of their services once and although they didn't offer tire patching, they sold me the supplies to do it myself.

Summary- Nice bike shop with OK selection and really good staff. They carry all the needed safety equipment, shoes, etc. They also have a solid selection of starter and just above starter level bikes, and a few more expensive bikes of each type. It's cool that they have a decent selection of used kids bikes too. Every person I have talked to that works there has been outgoing, helpful, and knowledgable. Will update after one of our bikes has been in for service. read more

Good service, decent prices, nice place, good location, win win.. Being a self-thinking pro biker (but more like average joe), this place was a great sight to see come up here in my Cypress town. Unlike the lackluster venue that is Lonestar Cycles across the way, check out my yelp over there to see why :/ As my usual review goes, here it is: Location: Located in the Cypress Plaza of Spring Cypress and 290 (inbound side). Plenty of parking space, and it will be located near the end of this plaza, sort of around where the Urgent Care Clinic is, on the way to Best Buy. Keep note though, the parking spaces closest to the store itself are way to small, and need to be repainted. So if you go there, and find the big lifted truck taking up two spaces, you can't get pissed and put gum on his paint this time, not his fault. Place itself Open, big, good "vibe" in there. Nice staff there to greet you upon entry (at least every time i've been there). Staff and products Everytime I've went, I had someone to answer any question I had, and appeared to have some knowledge behind it. They have tons of top brand bikes from all price ranges for anyone's budget. I mostly go here for service on my bikes because they offer one of the comprehensive servicing for bikes at a decent price. Summary As stated, good location, decent people, decent product. Will continue to make this my go-to bike place for me and my family. read more

The friendliest bike shop around they have great attitude and treat you like you been here for years as a Loyal customer always have good bikes good accessories too. And also the have the best services in town got my bike serviced from them and even they did it very professional and what I excepted because I know my stuff good job bike barn you earned a loyal customer I read more

I haven't owned a bike in 10 years or so. I have an ebike and when it was time to get a tune up this slightly older gentleman with glasses (wish I caught his name) asked me what type of tune up I needed. I let him know that I really wasn't sure and that all I knew was the manual says it needs a tune when reached 100mi. He immediately suggested he's gonna take a look and let me know what he recommends, he even let me come in the back to show him a damage I had in the front tire after I had crashed a few days prior. Everyone was helpful and again I wish I caught the gentlemans name but I definitely recommend this location. read more

This by far is my favorite bike shop. I recently had a bike built and Brandon went above and beyond to get it just right. Whether you just need to get the old bike in working order or you've got a new bike in mind, this store will make sure you're taken care of. Kudos guys!! read more

Brought a tire in that was flat. They fixed it Johnny on the spot. Took less than five minutes. Great customer service.

I was hung up on by the owner when he got aggravated that he had to repeat an answer I didn't understand. I called back and told him about an essential product they carry that we need to make PPE cooling ventilators work. He said to go elsewhere that he wasn't interested. I will go elsewhere for my bike business too. read more

Everyone is so friendly and helpful. Even when they're busy with other customers, they acknowledge you. They will take the time to listen to you and answer all your questions instead of pushing something on you. read more

I took a bike in for maintenance a week ago. The maintenance estimate as not cheap (+/- $140), but decided to proceed as long as the work was of high quality and completed in a timely manner. The bike was not ready when promised and is still not ready. They had a lot of excuses, but no other offers except I keep waiting and 'hopefully' it 'may' be ready today. Does not seem to be very professionally run and sure not worth the above markets costs. read more