I am visiting the area, and I am a huge fan of classic / muscle car shows. I attended the West Houston Muscle Car Show at Mancuso Harley Davidson this past weekend. I was hoping for more vehicles to look at in the car show, but their were a lot of high-quality vehicles that were beautifully taken care of, restored, and/or modified. This was a larger Harley Davidson dealership and had a great selection of bikes, clothing / riding apparel, and the service area was large and well-kept. I was able to do a video call with my almost 3-year-old Grandson, who is totally enamored by motorcycles, ATVs, and car shows. So this visit to Mancuso was just a huge success all the way around for me! Thank you for your hospitality in sponsoring the West Houston Muscle Car Show. read more

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I live right behind this dealership. Took my bike into service to have them address two obvious issues. Both required the bike to be ridden to help diagnose. Dropped it off on a Tuesday afternoon and was very frustrated with that experience due to the new service writer and his inability to get anything done. Took over an house just to drop off. On Wednesday I get a call that my bike was ready to be picked up, which surprised me because it rained all day on Wednesday. Thursday I go to get it and the paperwork states that they could not confirm one issue and the other issue was identified with an "error code" but did not specify what they actually did to fix it. But assured me that the bike had been test ridden I. Wednesday and it was fixed and ready to go. So I took it and guess what? Before I even rode the 1/4 mile to my house BOTH issues popped up again. So I called the dealership where I bought it from and they sent a truck (2.5 hour one way trip) to get it and the next week I received it back. Both issues were fixed and they even found an additional problem and got it fixed as well. I have given Mancuso a couple of chances to get my business but never again. Only thing my money will be spent on there is motor clothes. read more

Completely reckless and unacceptable dealership behavior. On Saturday, Sept 19, my husband and I visited Mancuso Crossroads to look at a bike and discuss financing. The sales team completely refused to negotiate on price, so we chose to walk away and leave. Only after leaving did we realize they had failed to return my husband's physical ID card.When we called the store to retrieve it, the staff responded with an attitude and flatly denied even having the identification. They then stated they would have to check with the finance representative. It took them three hours of unhelpful back-and-forth communication just to finally admit they had the ID and tell us we could come pick it up.Mishandling a customer's legal ID, denying possession of it, and leaving them in limbo for hours is a severe security and compliance violation. This negligence is especially egregious given that my husband is a disabled veteran, and the secure documentation they carelessly lost track of belongs to someone who served our country. We are loyal Harley-Davidson customers who recently had a wonderful purchase experience at The Woodlands store, proving our frustration is specific to the hostile treatment and negligence at Crossroads. National customer service was highly dismissive, stating it was merely "documented on file" with zero accountability. Avoid this location. read more

I've never hated a dealership so much in my life . When you buy a bike from here make sure it comes with oil in it. They will tell you everything's cosmetic and not cover under your extremely over priced warranty. They didn't actually put me on the schedule when I scheduled a service date to get something repaired. They also have their hours wrong on Apple Maps. These people made me question if I even want a Harley anymore. It's a real shame because I love my motorcycle. I just hated the experience dealing with Harley Davidson crossroads. read more

I love Harley motorcyclesbrand .I can not help it .I have always enjoyed shooting off the back of Harleys at the many Ironman races I have shot as a media / magazine photographer . This location was perfect to check out some moto gear and I am always looking for a lighter, more comfortable helmet as mine has been through a lot. read more

Got me in the door with a false promised to purchased my bike. Out right purchase, not trade, by the time the service department and every employee adds a comment to a bike with less than 500 miles. Hours a have past, a worn down old man now, too tired load his bike on a trailer. Confronted by a manager "Let's Make Deal", is now able to sell a 77 year old man a $17,000 bike for $29,000, yep Sales Manager of the Year. Make your profit today, tomorrow you will be out of business. read more

Took my 2025 Road King in for its 1k mile service and I have to say it went pretty well and fast compared to Harley Davidson of the woodlands were I bought the bike will be back in the future read more

If you're a first time motorcycle buyer don't come here, they'll pressure you to buy a motorcycle even when you specifically state you just wanted to see how the financing numbers look. read more

I have taken my motorcycles to Mancuso HD Crossroads for service and I am always satisfied with the end result. Personnel in service, from the service writers, Mike, Carlos and David to the technicians and finally the driver, Kevin are always respectful and trustworthy. If there is a problem, that will let you know. I trust Mancuso HD Crossroads service department. Thank you! read more

The sales people. We were browsing for a Christmas gift and 2 sales people nagged us the entire time we were there. They kept listening to our conversation and interrupting us with too many suggestions. It took us twice as long to pick out just a couple things because they would NOT leave us alone. They kept asking us questions, making strange comments, for example, 'you two are going to have beautiful children together..' , And they kept directing us to items over and over that we were not interested in. They kept trying to take the things we were just looking at, to the counter, we said we were still looking. It was really uncomfortable and I don't think I will shop here again. read more

Hands down the most incompetent of the Harley dealerships in Houston. Parts counter regularly says they have things in stock. 4 separate occasions I've drove across the city for a part that was supposed to be in stock that they did not have. read more

Such a helpful and knowledgeable team! The selection is awesome and the staff are ready to help. That includes Brandy, Paul, Julia, Allie & Russell. Russell is a sales specialist that KNOWS IT ALL! Brandy, Julia and Allie helped us with ordering a helmet that was on back order and clothing. Paul definitely helped with sizing my helmet. Thanks guys! read more

Recently bought motorcycles, wanted the best safety class for endorsement. We took the class on a Tuesday and Wednesday. Before class, we went online and completed the online training, which took every bit of 5 hours. Great information for new and experienced riders. Once in class, SCOTT was our instructor. Old school funny with practical common sense style. He'll keep you engaged, focused. He'll also give you a sticker if you're not! The class only had 4 people so it seemed personalized. I appreciate he took more time than usual with me. For that alone he deserves a raise/bonus! If you're lucky, you'll get a cool nickname! The best part of this class is once completed, you go into the DMV, show your certificate, pay a nominal fee and off you go! read more

Would like to say hands down this is the most friendliest and hospitality based dealership I have ever visited from the front door to the back everyone speaks smiles ask to make sure you're good I recently purchased a 22 StreetGlide Special and that was made possible by 3 great men I met while there Eddie, Jess and Mike all 3 who made my dream of owning a Harley come true. If you're ever in the mindset of buying you a Harley if you visit Crossroads location when you hit the door ask for any of these 3 guys to take care of you and trust me they will read more

Mancuso Harley-Davidson Crossroads - Motorcycle Dealers Near Me - Houston, Texas

I stopped by Mancuso Crossroads to check on a used bike and really was not serious about buying it. I did have an open mind about it though in case they decided to surprise me. Right off the bat, I was greeted outside in the great TX summer heat by Logan. Friendly, knowledgeable and eager to answer any questions about the bike. We both went on a test ride and from there, he and Eddie (finance mgr.) did their best to work with me and meet me at a figure that I was happy with. It was a pleasure dealing with them on a bike that I had been eyeing for over a year and ringing that bell was a certainly an awesome surprise! Great job Mancuso!! read more

Rode my Street Glide into Crossroads to get a honest market appraisal. Well, it was anything but honest. Their inspection result itemized several items with bloated repair estimates. Subsequently, their value estimate was thousands below market value. This dealership should be avoided. I'll never return to a Harley Dealership again. I'd rather support small local repair shops. Apparently, the big Harley dealerships do not honestly value Harley riders anymore. This biker is moving on, goodbye and good riddance Mancuso and all Harley dealerships. You've screwed the pooch for the last time for this long time rider. read more

Two things that made me a little leery: the health precautions (or laxity thereof) made me have to be awkward and respond to offered handshakes etc with alternatives. Second, I'm guessing they closed a sale while I was there and there were horns and bells and cheering, and.... it kinda felt a little reminiscent of a timeshare "closing room". That said they have a very large selection of harleys and lots of branded apparel, accessories, so if that is what you're looking for, I don't think you'll find anyone bigger in this area. read more

Just bought a 1700 cc softail from Harley on 290... I had Derek (white guy with long hair ) as my sales guy, by far I wanna say he was the best salesman I ever dealt with.. he took his time with me and he had a lot of patience with me being so picky and wanting to try a lot of things and wanting to know about all the different harleys they have in the store. He also give me a lot of good tips on which bike would be better for me since I was trading in a Honda rebel 500 (light weight) that I just bought about 3-4 weeks ago.. anyway long store short, evrybody in that dealership was super helpful and wanting to help.. the nice ladies that work there gave me a free Haley t-shirt and showed me some nice accessories and explained what they are good for... The part guys were busy with their job but when I walked over they immediately helped me look thru there system and showed me the prices on the all the parts I was interested in like back seat and side bags...etc Best part about this location is no one pressured me to buy anything I ddn't want.. they did sales like it's supposed to be by showing me what they have to offer and what it is good for and let me make my decision on what I need... I wanna thank all the staff members that helped me out today.. I love my new harley- Bigboy bike and the helmet I got with the American flag on top read more

Took my motorcycle safety course here a few months back. I had a wonderful time and they were hilarious. They gave excellent instructions and kept moral high. The course wasn't too hard (keep in mind I was on my personal scooter so I'm sure that helped) but it tested your skills for sure! read more

Very friendly and no pressure when selling or buying. Parts and service was great. Would recommend

Terrible costumer service !!! I order several parts about 4 months ago, I been back to the store about 8 times to check if the parts have arrived. I have to drive 35 min just check if they received anything ! They told I would recieved text alerts notifying me about the parts. I never DID!! Every time I call to speak to the part department they are always busy and they never return Calls. I even pay extra to get my parts deliver faster! I been waiting for radiator for 4 months already ! Every time I go to the store and ask, they tell that Harley manufacturer that has it on back order ! And every time they give me a different dates ! 4 months and I still waiting on some parts. They don't even have the courtesy to at least call and keep the costumer updated! I would not be buying or ordering anything from this dealership ever again. read more

Nice, pleasant staff and facility. Prices at MSRP. Much cheaper, about $3400.00, than Woodlands HD, tad higher than Stubbs. Offer onsite safety/license course, a definite plus. read more

I called on Monday to make an appointment to have our motorcycle picked up for service they told me it would be Wednesday I called Wednesday they said that the person was sick I called Thursday they said oh well it'll be tomorrow on Friday so I waited until 4 o'clock today and no return phone call of when they were going to be here to pick up my bike. I called to find out about it and they said oh our person is out sick and I said and no one could make a courtesy phone call to let us know that? So I took my business elsewhere and I will not go back to Mancuso Harley Davidson read more

Went here for my beginners class. All i have to say is ask for Chris! An amazing teacher and really knows what he is talking about. And always has something funny to say to make everyone enjoy their time and laugh. read more

Mancuso Harley-Davidson Crossroads - ASK FOR CHRIS WHEN SCHEDULING ANY RIDING CLASS! - Motorcycle Dealers Near Me - Houston, Texas

These guys were kind, professional, and treated me right. They took care of all my needs and concerns. I would recommend to anyone.

I thought I had found a reputable dealership however, as I learned today, that is not the case with Mancuso Crossroads. After purchasing a new CVO Road Glide Ultra from Heiko and Huey over Labor Day weekend, I decided to spend another $4,500 on engine upgrades for my new bike. While dyno tuning the bike, the technician over-heated the bike damaging the brand new slip-on mufflers. Assuming that we could have a discussion regarding the damage to the bike, I took it to the dealer today. After explaining the issue, I was asked to pull the bike into the service area so the service manager (Dave) could look at it. Instead, Dave was too busy to talk with a customer and sent his service advisor to tell me that the damage was not covered under the warranty. To be clear, I am not making a warranty claim. This was the exact same behavior exhibited by Dave when I was in the process of purchasing the engine upgrades. Instead of interacting with the customers, Dave hid in his office and provided mis-information to his service advisors who relayed the information between him and the customer. Truly amazing business model. Regardless, the brand new bike was damaged while in the care, custody and control of Mancuso Crossroads and they have washed their hands of any responsibility. They would not even look at the damage after having me bring the bike into the service bay. To be clear, they would not walk to the other side of the bike to look at the damage. The complete lack of caring was truly a sight to behold. Completely different than other HD dealerships. Avoid at all costs. read more

I get parts and gear here. They are friendly from the moment you walk in the door. Parts staff is very helpful and work hard to get the more challenging projects lined up correctly, even when needing aftermarket parts. My case was extended cables for a handlebar swap. Many dealers staff won't take the extra time. Highly recommend the parts and gear staff. My last encounter with bike sales was good as well but I ended up buying elsewhere. Wouldn't hesitate buying from them if the price is right. Highly recommend Mancuso Crossroads. read more

I have interacted with many harley dealers across the nation. This on is by far the most shady bunch i have ever encountered. Kept changing figures on my prepaid customizations and work orders. The kept my take off orts which were agreed upon that i wianted to keep. Finally after 2 years they made a concession for the parts which i accepted just to have it done (gave me some Ofher throw away oarts they had in lieu of mone which disappeared). When the GM got involved thats where the real issue was exposed. He was yelling, accusatory and unsilling to provide any kind if rational calm resolution. So lokg as this guy alis there insuspect the place will continue to fail. They had the bike insought the day i was shopping so i bought there against advice of biker community. I wont make that mistake again and insuggest you dont either. read more

My husband and I both bought our Harley Davidson motorcycles from Mancuso H-D Crossroads while living in Tomball, TX. We have since moved to Midland, TX and had recently taken my husband's HD Electra Glide to Legacy H-D in Odessa, TX for repairs on replacing the belt. We missed the 2 year warranty by 1 week, and it ended up costing us $900. Yes, Odessa is EXPENSIVE. And the Odessa HD said there was nothing they could do, as far as the warranty was concerned. I was livid! Especially after we found out the cause of the belt getting chewed up was due to a hidden battery tender, that we did not know was there. (We did realize one was missing when we bought the bike and picked one up and installed) I decided to contact Mark Thomas, the General Manager at Crossroads via email, on a Monday. (They were closed) And to my surprise, I received an email back that same day, saying he would look into it. Wow... now that's customer service! Mark also called me last week and we discussed what would be fair for compensation. Now I knew the HD in Odessa charged outrageously high, and Mark checked into what it would have cost had we taken it there to get fixed. We agreed on a fair amount... and I received the check today!! One week since I wrote that email. Kudos to Mark @ Mancuso H-D Crossroads. read more

I recently bought my first Harley Davidson motorcycle from this dealership. Phenomenal deal and terrific experience. I had the best salesman ever - Dwalt Walton. Easy going and all about making my first purchase right for me. No hassle, pressure, or gazillion callbacks. Righteous dude...and now a friend. When it came time to "talk turkey", the sales manager Huey Smith was more than fair and worked extra to get me the pricing and financing deal I wanted. Bottom line: I got the bike I wanted with the finance package I wanted, and with an extra $ grand off the price (hitting the 2016 models when 2017s are coming out helped). Dwalt then walked me around and introduced me to all of the various department managers: clothing department gave me two free dealership t-shirts, parts gave me a free trickle charger, and service went over the maintenance schedule with me. AND they delivered the bike to my house for free! I've already had the bike in for the 1,000 mile maintenance and that was also a great experience - fair price given to me upfront (and the final bill was actually $20 cheaper than the quote!), fast one-day service, and a great group of guys walking me through the process. This dealership felt different to me when I walked in, a lot different from other dealerships I visited. It felt easygoing, friendly, and welcoming. And something else I couldn't put my finger on at first, but now I think I know. It feels like family. read more

Made my first HD purchase here this week. I visited 4 HD dealerships in Houston area over the past few months and decided to go with Mancuso Crossroads because of the level of attention I received at my initial visit. For me it's all about the service at any business, the product is the same at every dealer. I got excellent info on the comparison between models and styles of riding which helped me make my final decision on the Ultra Limited. Jason Ciolkosz was our sales rep and he did an outstanding job of taking us through the entire sale process. I had some specific requirements and requests and between Jason and the sales manager Huey they made sure that everything fit for us. I was also impressed by the way they intro'd us to all the departments at the dealership, and everyone was very helpful. So far I'm very impressed with the level of service here and expect it to continue. read more

I have worked with Mancuso Crossroads for several years now, and I have had nothing less than spectacular service. My sales person is and will be D-Walt for as long as he is in the industry. In the last several years I have purchased 3 bikes, but returned one under the 3 day no question asked guarantee. When returning the bike, I expected to be hounded and felt horrible, but when I went in there was no headache at all. D-Walt and Huey (sales manager) simply said "We want you on a bike you love, and if this isn't it we don't want you on it". Needless to say, I purchased a different model a few months later. The other two transactions were terrific. D-Walt and Huey worked with me to make the deal work, and never pressured me to do anything I was not comfortable with. Our negotiations went on for well over a week, but not once was I given the car dealership treatment. D-Walt has followed up with me on scheduling service and just to make sure I am happy with the bike. I couldn't be more pleased. Keep up the good work Mancuso, and Keep D-Walt around. read more

A very bad place to do business motorcycles cost too much and high pressure sales xxxxxxxxxx

What are you to say about a Harley Davidson besides the best bike that money can buy unfortunately the dealer has no follow-up skills or customer service whatsoever . They have beautiful bikes and a great shopping area for upgrades accessories and clothing but if you're looking for customer service you're not gonna find it here. I inquired about buying a bike from them it took two weeks to get back to me in the meantime I bought a new Harley from republic in Sugarland. read more

I too purchased my first Harley on Friday, a Dyna Low Rider. Harley marketing speaks for itself but what made it a true special event was the sales person. Jason *J2* Hayes. He has several years of experience and was willing and able to share his extensive knowledge. That knowledge coupled with the courtesy he showed also extended to all other departments at Crossroads Harley. Finance, parts - especially Sittou Corona- and service surpassed all expectations. Sometimes you make the right choice..I did read more

Mancuso Harley-Davidson Crossroads - Motorcycle Dealers Near Me - Houston, Texas

Great place to come play games if that's what you're into. You can experience misinformation, bait and switch and guilt tactics. Not exactly what you would hope to expect from HD. Extremely disappointed, will never return and will steer everyone I know away from this place. Beware. read more

For those of you wanting to buy from this Harley Dealer read on. CROOKS! They sell you shit just to make a sale. September 2017 marks 27 months since I bought my Harley. I thought lo LONG and VERY HARD before ever posting any review. I managed to only get - 6000 - miles out of my bike in two years. I was assured that the bike was a SOLID DAILY DRIVER. Week one plugs foul, month three lifters go, may 2016 tranny is gone - fifth gear main - took a few months to replace it. Seven to be exact and once I got my bike running again the main seal went out again Aug 0f this year. Through all this I managed to squeeze 6k out of my SOLID DAILY DRIVER. Just got out of a reputable shop - NOT A HD FRANCHISE- After only 6k in two years here is what they told me - EVERY SEAL THAT COULD LEAK IS LEAKING, THE FRONT END FORKS BARS AND ALL THE BUSHINGS ARE SHOT, THE SWING ARM BUSHINGS ARE SHOT, THEY CANT BELIVE I RODE THIS LONG ON THE FRONT TIRE, FRONT AND REAR ROTORS SHOULD HAVE GONE OUT LONG AGO, THE BELT IS WEARING INCORRECT FROM THE REAR AXLE IMPROPERLY LINED UP, AND THAT IS JUST WHAT THEY CAN TELL FROM THE OUTSIDE OF THE BIKE. Long and short it will cost 3700 to fix a bike I still owe 6500 on. it's only 6k people, just a little over my first 5k maintenance and the shop said I can't believe this bike has kept you up on two wheels this long, you should have laid that bitch over long ago just from the suspension ALONE. read more

Bought my 2nd bike out of state from Michael Murphy and team at Mancuso HD. Doesnt matter which location you buy from the Mancuso team, They rock. Mike and team not only have the best prices in the US but they treat you like family, out of state or in it. He called me with every step of the process to ensure I was taken care of. If you want a trust worthy place to buy from and a team to stand behind you, Mike Murphy and his team at Mancuso is the place to buy from. read more

Great service department. Very happy with their response time and keeping me in the loop on what's happening with my bike. Kevin, my service advisor was so professional and although they are very busy, he still didn't rush me. Also, my bike tech, Derrick did a superb job of taking it all apart and putting it all back together better than ever. read more

Service Department is untrustworthy, you will have to double check the work you pay for.... July Had an Oil Change done, when I got home notice the filter was still the same old filter but oil was changed out. Last week Got a State Inspection done here, when I got to court house it was denied because VIN # didn't match Registration. Unless you have time to babysit the work you PAY for,...I would stay away . read more