Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

Been going here for over 15 years. Get a tune up every year or two. They always do a nice job.read more

Had a great experience with a bike fitting with Dean today. Dean was very experienced in…read moreperforming the bike fitting and friendly. Dean was interested in what type of riding I do and issues I was having with cycling. He performed measurements, took photos and videos of how I ride and what could be done to improve my setup on my bike.

Absolutely the best service , support and advice . My son rides at the PDJ and if he ever needs a…read morerepair he knows he can just get his bike to Superfly and they will help him . I highly recommend Superfly for your new bike and repairs .

Thank you Katie & Jeremy for their wonderful customer service at the Sports Basement Basement Sale!…read moreThey definitely made everyone's day brighter. My friends and I are so happy with our purchases.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

This is my second time going to Mike's. The first time was last year during the pandemic to have my…read morebike seat replaced. Jon did an excellent job and I was very happy to be able to take my bike on long rides, as the original factory seat was way too uncomfortable. Today, I went for some help getting a newly purchased rack mounted because I had no clue how to do it and was stressed out about it. Garrett showed me how to secure the rack, use the pin lock, mount the bike and properly strap it. He made the whole thing seem so easy and was very patient with me. The guys at this shop are very professional and really know what they're doing. Better yet, they seem passionate about cycling and helping others enjoy the sport. I definitely recommend them.

I Went inside to ask if I could borrow a tool to tide a loosen screw quickly. Staff led me to the…read moreback and ended up charging me full service of 30 dollars for 10 second of adjustment. In no world this should deserve more than a star review.

Stopped in and saw some awesome bikes, an employee there named Chad was very very knowledgeable and…read moreextremely friendly. Give the shop and Chad a visit , you won't regret it

Fast friendly service for tune up. Reasonable price. One of the few shops in the area that are…read moreauthorized for Specialized bikes.

Came here for running accessories and running shoes. While I didn't find the specific running shoes…read moreI wanted / needed in my size, the lady in the shoe area was super helpful. She helped me find the right size I should be wearing for running shoes and helped me try on a few different pairs. Unfortunately I didn't get a pair of running shoes but service was pretty good. They were busy and only one person in the area though so wait was a while since the other worker didn't seem to want to help. They are pricy but they do have sales so check those out too!

I like my local REI, but the floor service is lacking. Half of the time, I feel like I'm…read moreinterrupting something when trying to get attention and ask a question. However, the support on the register is always amazing. They are friendly, humorous and try to help even when they don't have the answer. Also, I was really disappointed that they don't carry any water craft, nor was the person I was speaking to this evening willing to help or ask if anyone in the store could make suggestions... essentially, because it won't result in a sale for them. They should be experts in most things outdoors; and be able to provide some suggestions for ordering from their website.

This is what a bike shop looks like in my mind. Trek met every expectation. As a first timer with a…read morenew found hobby, I wanted to make sure I got the right parts and service for my bike. I hadn't called ahead but for a simple tire and tune replacement it was an easy visit. It was a tad busy on a Saturday afternoon but everyone was taken care of promptly. As a walk-in I didn't expect same day service and was prepared to leave my bike for the day, but I got lucky. They offered free water bottle in the mini fridge while I waited for my bicycle to be serviced. The bathroom was clean. There's plenty of inventory of various bikes and accessories. The staff is knowledgeable and friendly. Parking lot is a good size. I'll be back!

Place is great, lots of bikes to choose from, the only problem was that while the guy that was…read morehelping us he kept telling us ill be back, and went to help 3 other customers, I was dude im here to buy a bike and a bunch of accessories. Then after we selected a bike and accessories they told me they would install all of them which they did, but took waaay longer than what they said. A bike purchase was a 5 hour ordeal we arrived at 12:30, left at 5:30 . Overall i am happy with the purchase. Guys need direction and how to run a business.

I highly recommend Danville Bike, Danville, CA, for great customer service! I met with Jose…read moreGutierrez, Owner, about Mooncool Electric Tricycles. I arranged with Jose for my Mooncool Etrike to be delivered to their store and to be assembled for me. I couldn't be happier! I have been using my Etrike to bike on the Iron Horse Trail. My miniature poodle, Betsy, loves riding in the pet carrier attached to the basket behind my seat. I plan to use Danville Bike for service on my Etrike.

I came in to bleed my brake and it was just spongy and they bled it but they told me the calipers…read morewere "shot". This bike was working fine before and now when I brake it squeals like crazy. They still charged me 40 dollars for nothing but making my brakes worse.

Customer service did not have to be this good. I've been…read morehere a few times and don't get me wrong, when you need shoes and there's a lot of people. Good luck. That said, came to this location yesterday looking for a compression shirt. It didn't work out, so I came back today to find an alternative and exchange the old one. Everyone yesterday and today were super nice and accommodating. The alternative the worker help me find, was better for my use case and more affordable. It didn't work with the rest of my outfit, so we returned back this morning to find an alternative

4 people behind the counter, had to beg to be acknowledged…read more Rang up with atrocious customer service. I'd rather shop online than have to deal with this level of hassle.

I came about a half hour before closing. The store was very clean and quiet. They had a variety of…read moredifferent Trek bicycles, as well as e-bikes. Chris was very patient and knowledgable. She was able to answer all of my questions and help me find the perfect bike within my price range.

I bought my mountain bike here because it was a screaming deal on year-end clearance. They are nice…read morepeople but my experience with their service department has been disappointing. On my first ride after I picked the bike up, the brake lines were full of air, enough so that my front brake was not really functional. When I brought it back to the shop, I also mentioned that the chain was skipping off the cogs under load in the higher gears. They took care of the brake problem, but I literally had to go back three times before they warrantied the cassette, which fixed the problem. They just kept adjusting the derailleur. I don't think they test rode it because they would call me and tell me it was fixed. I finally had them go out the back of the shop with me and ride along with me to show them how it skipped. The other issue was the bike started shutting off (it's an E bike) when I would hit rough sections on the trail. I had to take it back multiple times before they finally warrantied the battery and mounts. Each time I took it in they would call me and tell me it was fixed. I would go to start a ride and within a very short period the bike would shut down again. I get that this is a problem with the bike manufacturer and not the service department, but a quick search on Reddit revealed that this was a known problem and a warranty issue. It shouldn't have taken multiple visits and so much time with the bike in the shop to get it corrected. Most recently, I took it in to have the brake lines bled, and when I picked it up, one of the mechanics told me that the back brake was making noise. The service manager said that couldn't be anything they did they just bleed the brakes. However, when I got home, it sounded like a bagpipe every time I hit the brakes and it certainly didn't do that before I took it in. I think the brake pads got contaminated with brake fluid. Also, the retaining clips that keep the pin holding the brake pads from falling off were missing from both brake calipers. I called and spoke to the service manager. He told me that the clips aren't really necessary as long as you keep things tight. I asked if they had them in the shop and if I could come get them and he said he wasn't sure what part I was talking about and he would have to look at them. At that point, I just ordered a new brake pads and clips on Amazon and I'm done with this shop.