Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

Dose not give your bike back after asking for simple tire repair intently damage bike to say that…read morethis part is broken while I asked for a simple repair told the guy to come pick up my sons bike started snooping around my garage saying oh you baught your son a electric ebike saying it goes to fast and stuff while I know wha I baught are you here to educate me and my son or come and pick up the bike with you and your 9-5 who lives in a apartment

My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The…read moremodel we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it.

I always come here for bike stuff, this time I asked for help to get some fenders onto my bike, and…read moreto get new pedals. Eric explained the different pedals I could get, helped me narrow down which one I want, and installed them free of charge. For the fenders, he noted down the size of my wheels and attachment points. He said he'll contact me once they get the fenders in and install them for me when I bring the bike back in. Love this place and the people, a Pleasanton staple for me.

Came by to pick up seasonal rental skis. Staff were helpful, patient, and helped ensure we had the…read moreperfect size and settings for our kids. Their rental area is easy to navigate and items are neatly placed where staff can locate your size to get you fitted.

My favorite Sports Basement. I can always rely on the fantastic sales associates here to help me…read morefind gifts that are different, new or just right, especially for my workout fanatic husband that seems to have everything. After staring at a sea of workout tops, the associate named Puma recommended the perfect new top from ON. He had a wealth of knowledge of brands, price points and fit. Also he was so friendly and helpful. Another male associate in the equipment section was also incredibly helpful and kind to my predicament of what to get for a gift. He pointed me to a new Yeti shaker and individual packs of creation from a newer vendor to stuff it with. Always nice to walk into a store knowing the employees are always ready to help!

This is my second time going to Mike's. The first time was last year during the pandemic to have my…read morebike seat replaced. Jon did an excellent job and I was very happy to be able to take my bike on long rides, as the original factory seat was way too uncomfortable. Today, I went for some help getting a newly purchased rack mounted because I had no clue how to do it and was stressed out about it. Garrett showed me how to secure the rack, use the pin lock, mount the bike and properly strap it. He made the whole thing seem so easy and was very patient with me. The guys at this shop are very professional and really know what they're doing. Better yet, they seem passionate about cycling and helping others enjoy the sport. I definitely recommend them.

I went in to purchase a bike today Sunday May 17th 2026. I have a healthy budget and was ready to…read morebuy. I walked in and past two young men who appeared to be employees. One was behind the cash register. Neither greeted me as they were deep in discussion about something not related to bikes. so as not to interrupt their conversation I perused the bikes for a bit. I was really looking for professional assistance so I approached the young men and again they proceeded chatting and ignored me. I became very frustrated and my wife and I left the shop. We looked to see what else was near and saw that Dublin Cyclery was near. We went there where we received excellent service from Danny (one of the owners). He explained many options including customization. I landed on a perfect bike and it will be at the factory in two weeks. I definitely plan to order through Dublin Cyclery and will be getting my customizations there in shop as well.

Robert did a great job disassembling and reassembling my Trek Boon 9 Gravel Bike for a Professional…read moreRepaint Job that was just completed last week. He did a pro build and a complete drive train clean and tuneup of the bike where it looks and rides like a brand new bike. Thanks for getting it assembled and dialed in to match the previous fit before the start of the project.

I would not recommend buying a bike here. The cashier was nice but the manager was super rude when…read moreI asked about the $75 charge for a shipping fee for a bike I bought in the store(noticed it on my receipt after I paid). Go to any other bike store like trek or Mikes bikes if you buy a bike. Other bike stores don't charge that fee(I called and asked) and the workers at these other stores actually care to please their customers. Wouldn't be surprised if this place doesn't last much longer with their bad customer service. This is my first yelp review ever. I created this account just to post this due to the rudeness I received.

Parking was quick and easy when I visited on a Friday afternoon to pick up an emergency whistle…read morethat I could clip onto my key ring. I was offered assistance almost instantly after stepping inside. The worker on the floor helped me find what I was looking for and even told me about the differences between two similar products. In fact, a couple different employees checked on me as I browsed the aisles of hiking-related items and camping gear in the store before making my purchase, which I appreciated. However, service at the front counter was a bit slow. I observed the sole employee at the register as she prompted excessive conversation with individuals without regard for other customers waiting in line. This included reciting words to convince customers to join the REI membership for rewards... nope, not when you just added extra unnecessary wait time to my visit while I stood in the purchase line. Besides, the staff on the floor already tried to promote this to me, and I wasn't interested. Eventually another register opened, but at that point I was already leaving. In the end I got what I needed without any complications, and that's what matters most.

I'm pretty sure this is the worst REI location in the Bay Area but it's the closest one to home so…read moreI keep giving it a try - and always regret it. Once again the checkout line backed up to the door until finally a second employee showed up to do her job at the register. I assume she was taking laps around the store and finally reached 10,000 steps? Anyway, the employees here seem to hide and they tend to be rude and act bothered if you interrupt their hiding and ask for help. You cannot find them at the register, on the floor, or in the dressing room. Very poorly managed store. Today's experience reminded me that I just have to deal with the drive to the Berkeley store or find another that is properly staffed with helpful employees. Two stars because it's a reasonably well-stocked store, I never have trouble parking, and the location is convenient even if the customer service is not.

This is what a bike shop looks like in my mind. Trek met every expectation. As a first timer with a…read morenew found hobby, I wanted to make sure I got the right parts and service for my bike. I hadn't called ahead but for a simple tire and tune replacement it was an easy visit. It was a tad busy on a Saturday afternoon but everyone was taken care of promptly. As a walk-in I didn't expect same day service and was prepared to leave my bike for the day, but I got lucky. They offered free water bottle in the mini fridge while I waited for my bicycle to be serviced. The bathroom was clean. There's plenty of inventory of various bikes and accessories. The staff is knowledgeable and friendly. Parking lot is a good size. I'll be back!

Stopped in while bike shopping and was leaning toward a Cannondale Gravel Bike, but Mike at Trek…read moreBikes Livermore totally changed my mind. He walked me through the Trek Checkpoint's features, took time to answer all my (many) questions, and made the buying process simple and pressure-free. What sealed the deal was that Mike worked with me on price and made sure the Checkpoint was the best fit for my riding style, needs, and budget - he personally helped to adjust the gears, added fresh sealant, and swap the saddle and pedals to my own personal set! I've also stopped by a few times after my purchase to pick up a few things every now and then and each visit I have, I'm met with so much kindness and support from all of the Trek Livermore staff! I was missing exactly one screw for my SPD pedals, and when I asked one of the busy mechanics, they dropped everything and found a replacement screw for free! After 15 years of buying bikes, this is easily one of the best shop experiences I've had. Highly recommend!

Recently i called spoke with Jose and got serviced by Colton; rear derailleur adjustment/chain…read morereplacement sized due to changing the big ring.. smooth sailing. Ride on..highly recommend

Owner clearly hates e-bikes and kids who are old enough/allowed to have them…read more He is extremely disrespectful telling kids that the cops are coming after them, asking them questions about their bikes and then calling them liars and berating them when they had intentions of spending money in his store. He has a history of taking e-bikes in claiming to do services on them with the service not being completed, and parts falling off the bikes. This man is dangerous and should not be trusted to touch peoples bikes!

Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.

Really great experience here purchasing a new mountain bike for my son. The people here were…read moreextremely knowledgeable and patient. Highly recommended

My teenage son just asked - in person - if they carry Maxxy Hookworm Tire and was told after a long…read more pause "no". End of conversation. No offer to check if they could get it in stock, just silence. As he exited my son thanked the man for who said no and wished him a nice day, the response was "mm hmm". It's a quiet Sunday afternoon. My son was the only one in the shop and that was the level of customer service offered? That's lousy customer service and bad for business. We won't be back.