I am beyond disappointed with the absolutely unacceptable customer service I experienced yesterday. I came prepared to spend a significant amount of money on plants for one of my clients, and instead of being treated like a valued customer, I was met with hostility from the moment I arrived.
I politely asked a worker for assistance with loading, and I was abruptly told, "Go to the office," with an attitude that was completely unnecessary and unprofessional. Being out in the sun is not an excuse for disrespect.
When I went to reception, the situation somehow got worse. The facial expressions, the tone, the dismissive behavior -- is this truly the face your company wants representing it? Because it was embarrassing.
While placing my order, the receptionist actually had the audacity to question me: "Why so many flowers?" and "You don't even have a landscaping company." Since when is it appropriate to interrogate a paying customer about their purchase? That is not her role.
When there was confusion about the company name, I calmly offered to write it down to ensure accuracy. She handed me a pen and paper in an incredibly rude manner, practically throwing it at me. Completely unacceptable.
After I wrote it clearly, and she realized the mistake was on her end, there was no apology. No accountability. Just attitude.
This entire interaction was unprofessional, disrespectful, and far below basic customer service standards. I expect better from a company that wants to do business with professional landscaping clients. If this is how customers are treated, management seriously needs to reevaluate their staff and training. read more