They do quality work, have good knowledge of the details for particular country's visa…read more I'll go to them again the next time I need this kind of work.

Fast service, reasonable price, really nice people. Saved my ass actually. I would have been in…read moreDEEP trouble with my friend in Portugal who sent me my airline ticket to come visit her if I had missed the trip due to procrastinating on getting a new passport.

Great experience from start to finish. The service was quick and efficient, and the staff were very…read moreknowledgeable and helpful throughout the entire process. They clearly know what they're doing and made everything smooth and stress free. If you need any passport services, this is definitely the place to go. The location is also very convenient in downtown Austin.

They're great! It could not have been any easier! I definitely recommend this place!!read more

I use Just Passports to process my husband and myself visa for China using regular processing…read morewithout paying extra to expidite since our trip to China is not until March 2027. Kyler was the one who assisted me using phone texting and email. He processed my application in less than 10 days. I am very pleased with this company's services. Kyler is very effificent, professional and delivered the services in a very timely manner. The front desk, Deanna is equally competent and professional. I highly recommend Just Passports for your worry free and smooth processing for all your visa needs. I give them 5 Stars.

Looking for passport photos? Look no further than Just Passports! I did quite a bit of research on…read morewhere to get passport photos around Austin as I needed 8 photos (yep, you read that right!) and that start adding up. Just Passport were the most affordable I could find at $15 for 2 photos and the best quality, compared to the big pharmacy chains that also offer them - at $16.99 for two. I didn't need an appointment when I went, but I am not sure if that's normal or if maybe they were quiet when I called. It was pretty straightforward when I got there and I had my photos in less than 5 minutes. It sounded like they close between 11:30-1pm every day so maybe call ahead to check on availability before going.

Highly recommended! I had questions and they had all the answers! The website has an interactive…read moreform plus pricing details, so I could complete my form and get the money order in advance. There's hardly any wait, and you can schedule your appointment online. Also, the lighting in their office is excellent, so don't bother going to the drugstore for your passport photos. The ones they take here will make you look beautiful! A rideshare will drop you in the middle of the block so the front door won't be visible. Just walk ALL the way to the corner on 24th St. The door is there, but it faces Nueces St.

Today I attended my appointment on early Sunday morning. I scheduled a week out in advanced. I…read morearrived a bit earlier than my appointment time frame. So I had to wait a few minutes outside until they let me in. The San Antonio parking garage was available today for me to park. But I can imagine during the business week it is full as they stated on their website. I highly recommend you bring a check or money order if you don't use or have any checks prior to coming here. If you decide to have a money ensure it is for the exact amount. Check their website for documents to bring with whether it is for yourself or your child. I ensured, I had my previous expired passport, Social Security card, birth certifcate, and my Texas Drivers license. I chose the regular passport and ID card. They kept my previous passport as it was used for the verified documentation. So be expecting them keep whatever document for the processing if your application. They will mail your documents back along with your new passport. The staff here were all very friendly, informative, and resourceful with knowledge to make your experience here a delightful one. I highly recommend using this facility for your passport needs.

Make a passport appointment online. You can fill out the paper digitally online and print it out…read morebefore coming. They also have forms too. You check in and they ensure that you have the right paperwork before being called in to process your paperwork. You'll have to write at least two checks. I was in and out within 15 mins. Service was smooth and preferred processing my passport here than the post office. I expedited my passport and got it with a couple weeks.

Went to the original place but found out they have new digs! Brand new building. You can make an…read moreappointment but they take walk ins too. My teen needed to renew her passport. The person at the window was very helpful and so was the lady that reviewed our docs. I really liked the funny videos playing while we waited. The only thing they need if a sign that says they dont take cash or credit card. Tip: bring your checkbook:)

Did exactly what they said they would helped prepare my documents for same day passport appointment…read morein Houston the very next day. I had a new passport within 48 hours of contacting same day. Excellent service and the 2 brothers working at every friendly and knowledgeable

Best service ever! This whole process was so easy simple and they take care of everything…read more Seriously it has to be the easiest Passport process that have ever done. So glad they took the stress of filing all the paperwork for my child's passport off my shoulders!!!

Super quick and easy! They made everything simple and clear, and saved me from running into any…read morecostly mistakes along the way.

These documents are completely free to use. You pay $89 for free documents and then $130 with the…read moreapplication submission.

I originally tried to get my name changed on my passport in 2024 and it got rejected so many times,…read moreI lost faith. I reached out to Teresa for help and she went above and beyond and got me my passport in time for my trip!!! She worked through 3 corrections with me and assured me we would get it in time and we did! Would 10/10 recommend Teresa for all of your passport needs.

I paid over $500 for an expedited passport service and still missed my international flight. My…read moreappointment was on January 17, and I was told I would have my passport by Saturday. I did not receive it until January 27, which was too late to travel and required me to pay $611 to rebook my flight. My passport was routed to a P.O. box inside a third-party UPS Store that was closed for multiple consecutive days. There was no voicemail, no online notice, and no response to repeated calls, making my passport completely inaccessible despite being a time-sensitive federal document. A paper sign on a locked door is not adequate notice when access to critical documents is at stake. The business avoids acknowledging that many secure third-party mailbox facilities provide after-hours key access, and that the specific location THEY chose does not. Routing a passport to a location without key access, no contingency plan, and no communication places all of the risk on the customer. After I posted a review, the owner began calling and texting me asking that I remove it, rather than addressing the access failure or the financial loss. I chose this service instead of driving to Houston, and that decision is on me. Still, it is reasonable to warn others so they can make an informed choice. If you truly need your passport by a specific date, go directly to a federal passport agency. I was told I'd get it Saturday and that's why I paid the $500 in fact when I had my appointment I hadn't even booked my flight and only bought it after I was reassured I'd have it Saturday.

Mark was so professional and the service was excellent. I needed my passport in 7 days and he…read morewalked me through every step. It was done and back to me in plenty of time for my trip, thanks to Mark!

The owner Mark gave me very diligent step by step guidance to make sure I received my passport on…read moretime for my trip! Even called me afterward to make sure that everything was properly done on the passport agencies side so there were no discrepancies. Took very well put thought and care to me as a customer during and even after everything was completed! Highly recommended!

Jury duty is a pain. It's a monumental waste of time and mind-numbingly boring for every…read moreexcruciating hour. There's NO free parking, to add insult to injury. That said, no one in this building is to blame for our broken justice system. Everyone was unfailing kind, polite, and even apologetic. Even security was painless; much less stressful than getting through the airport, at least. For what they're working with here, they're doing a good job. And I hope I never have to return.

We went to our local post office around 8:05 am and they already had enough people in line to fill…read moretheir passport quota for the day. We decided to drive 30 min to the Travis County District Clerk because there were appointments available all morning. We were in and out within 20 minutes. The employees were helpful and nice and the waiting area was clean and spacious. Next time, I won't even bother going to the post office.