Bait and switch company, moving cost twice as much as estimate done by them with a walk through. Took three days to load little box trucks, one broke down. Delivery was on the last day of their time limit, and revealed hundreds of dollars of lost/stollen items, movers dropped boxes of plates from the truck in front of our eyes, damages to ride on tractor, furniture legs broken, chairs with holes and so much more damage. I have over 20 pictures of broken items. Minimal refund of $290 is taking over 4 months to process and still not paid. They say they will call you back and never do that, then tell you to call after 12 and do not answer the phone anymore. This company is to be avoided, the company is not honest in its dealings. read more

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THIS PLACE IS A SCAM. I needed multiple quotes for moving since it was for work. They offered a bid and purposefully included the greatest discount to win the business, and then once their movers came and packed everything in their truck they told me it would be double the price. DOUBLE. I then couldn't reach anyone at their office to discuss, and the movers told me to pay the price or they'd leave all my belongings on the curb in NYC. What's more, my company also paid for the packing - and they didn't fully pack. They skipped entire cabinets and closets, left carpets and artwork. When I told them they ignored me. Since they took my stuff I have called and emailed everyday this week and no one will respond. At this point I think they just stole my stuff... ITS A COMPLETE FRAUD DO NOT USE THIS COMPANY. read more

Rudy and his team deserve 5 stars!! Very nice to work with. They kept my furniture in storage for 60 days at no extra cost as my closing date kept changing. They were very professional and eager to place furniture and boxes in the correct rooms. My initial cost was more than quoted but I was told up front that it may be more depending on my household load. I had allot of books and other miscellaneous boxes. Buddy and David on the Sales and Booking end were wonderful to work with. I would certainly use TransWorld Van Lines again!!!! read more

This company stole the name of my old company by forging my signature. Several customers who received terrible service and lost thousands of dollars are actively seeking justice against this company. Stop doing business with this shady business. read more

DO NOT use this moving company. Crooks! All of our items arrived with the exception of a box of watches valued at over 11,000. When trying to place claim gentleman I talked to was borderline abusive and put the blame on me for not taking them with me (yes I agree) I should have done that. If you want moving company that is going to interrupt you and blame you for when something goes wrong feel free to use this fraud of a company read more

Be VERY wary before booking with this moving company. They purposely under-quote your move cost so that you will book with them, and will slap on extra fees at every step. The first red flag I should have noticed was the 30% non-refundable deposit and contract - which they are very insistent you sign right away. I've had great experiences in the past with other moving companies and didn't realize how sneaky this company was until too late. First, they weren't able pick up my stuff before my move out date and had to extend my lease. They did not care at all and would not even call me back to let me know when they were coming. The customer service - or lack thereof - gets VERY defensive whenever there is an issue, instead of even apologizing or offering a solution. I didn't know when the company was coming until about 30 minutes before they showed up (both pick up and drop off). One silver lining is the two men that picked up my items were very nice and professional. The guys that dropped off my stuff were so extremely slow that i was helping them unload, watched them drop multiple itself on the stairs, and totally destroyed my apartment hallway. You could tell these were not "professional" movers. Many pieces of furniture were missing screws, they assembled my bed incorrectly to where I fell through, and my TV screen was smashed. They were supposed to put it in a TV box (as part of my contact they love to quote) but instead it was just wrapped in a blanket. Because I only had bare bones insurance (which I didn't realize) they only compensated me $10 my smashed 43" flat screen. I told them I wish I had a better understanding of the tiers of insurance before booking, and of course the rep got extremely defensive and said it was my fault that I didn't read the contact carefully. An apology would have been nice. I definitely learned a valuable lesson with this move to READ reviews and all the fine print before booking movers. I would not trust anything you own in the hands of this company. read more

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The were extremely dishonest in their estimate. Very disrespectful when I called to ask where my items were. They have very little ethics if any at all. Overcharge by at $2,000 Was supposed to get 24-48 hours notice of delivery and I got less than 12 hours. Said they wouldn't broker the job, but that is exactly what they did. Stay away! read more

Even in mediation with the Illinois Attorney General's office, they still continue to lie and deceive. They're acting "confused" how I could possible come up with a 1,860 CF capacity measurement for their 26 ft box truck. As a layperson, I looked up 26 ft box truck capacities on Uhaul, Penske, Budget, and Ryder, and they're all in the 1,500-1,900 CF capacity range. So how is it that these movers are so absolutely flabbergasted and confused at how I measured their 26 ft box truck and came up with 1,860 CF? Simple second grade math folks! Marcus in claims told me that 4,534 CF they charged me for could fit on the 1,860 CF truck "depending on how it was packed"!!!! You can't make this stuff up. Despicable people, all of them. Avoid TransWorld and Dependable Movers at all costs. read more

DO NOT USE THIS COMPANY. I called and received a quote of $5000 on July 29th. This is the quote I signed. Prior to signing I noticed that the quote said 30 boxes, which based on the other quotes I had received did not seem like enough for a 3 bedroom house. They assured me that the number of boxes did not matter because the amount of space was based on if they did not disassemble any of my furniture. So I signed as they are the professionals not me. They arrived on moving day, August 15th, and took at look at my things and instantly said you have more than 30 boxes. I agreed and said your rep said it would not matter. So the mover called someone and I called Transworld as well and Benjamin (in customer service I assume) told me that I would need to pay the extra fees today but he would send me a dispute form that I could file and they would listen to the audio tapes from my original booking call and I would be able to get my money back upon delivery of my items. So I had to pay an additional $1145 during pick up. After I got off the phone and did not receive the form by the time they were done loading up, I called again and spoke to Benjamin and he said I'll send it to you again. I called several more times over the next few weeks and did not receive the dispute form until September 12th. I was told my items would be in 3-10 days from August 17th, so between August 20th and August 27th, and that they would call me the day before to let me know when they would be arriving. Unfortunately, my grandfather passed away and I had to fly back to California. I called Transworld on the 26th to let them know that I would be gone between August 28th and September 3rd, they said they would let dispatch know. While with my family in California, I received a call from the driver, Mike, to let me know they would be delivering on Saturday August 31st. I let them know that I would not be there and that I had let their service department know that. They put my stuff in a storage unit somewhere in Colorado. When I returned home I called them several times to get an update on when my stuff would be delivered and everytime they told me that they didn't know and they'll call me the day before delivery to let me know. I finally received a call from Jeremy, a transworld representative, on September 13th. Jeremy also tried to tell me that I would need to pay a re-delivery fee, since they tried to deliver previously and I wasn't there, after explaining the situation he was able to get it waived. Obviously, since I had only received the dispute form the day before, I had not submitted it and therefore would not be able to get my refund when the driver arrived, as stated by Benjamin. I received a call from Mike, the driver, the day prior to delivery asking if there were any stairs and if so, I would need to pay an additional fee for the stairs. I told him that the original person who made the quote, the first mover, as well as Jeremy, the person who called me on the 13th to say when my items would be delivered that stairs inside the residence did not matter. When the driver, Mike, arrived on September 14th, he walked around the house and said he would not put any items downstairs because it was too dangerous to take it down the outside stairs into my backyard, and the staircase inside was too narrow. Mind you, 2 girls took a Claifornia King size mattress and bed frame down those "dangerous" outside stairs, there are 5 spaced out steps. Mike also would not open the truck and show me my items until I paid him in full. Once I paid him they, Mike and 2 guys it looked like they hired off Craigslist, started piling my items in the living room and garage. The 2 guys were willing to take a few of the items down the stairs, however, they left my couch and cabinets in the garage. Once they unloaded everything I asked if they were going to reassemble the items they disassembled, such as my bed, dining room table, and coffee table. The driver acted like he was going out to the truck to get tools and started the truck AND DROVE AWAY, leaving me alone with all of my items disassembled with no way to put them back together. While they were unloading things I noticed the majority of the boxes were damaged and smashed in, and several items appeared to be broken. I called my parents and explained the situation and my dad got on a flight from California immediately to help me. Once he arrived, we started to go through the boxes and items to find that pretty much everything was broken. We also had to hire other movers to come the following day to bring boxes inside and downstairs, to carry the couch downstairs, and help us put together items. read more

Absolutely horrible. Shawn King was the saleperson who contacted me with an estimate. Extremely pushy, then dismissive when he has your business. My account was overdrawn due to his error and he has done nothing to fix it. The move out was great, the move in to the new place was incomprehensible. One mover walked out on the job because he felt the other mover was disprespecting him. This was after calling me expletives and demanding a tip. My mother and I were left to help the one mover do the work I paid them to do. Multiple things were broken including a solid wood table. Transworld was initially very difficult to contact regarding my claim and complaint of treatment from the moving team, and now I am completely unable to get ahold of anyone by any means. Despite going through the BBB I have heard nothing from them and received no reimbursement for my overdraft fee, broken items, or labor my mother and I performed. Stay away read more