I had an extremely bad experience with a gas stove delivery and installation.
I ordered a gas stove from LG, and they contracted LX Pantos & Transmotion for delivery and installation. While the installers themselves were polite, they clearly lacked proper training and care. They dragged my existing cast-iron stove across my wood floors, causing severe scratches and dents. They also damaged my entry doorways (both bottom and sides) and chipped multiple wooden porch steps.
I reported the damage immediately and spent over a month going back and forth trying to get repairs or compensation. After countless calls, I finally got in touch with someone named Brandon from Transmotion. Instead of arranging repairs, he sent his father to my home to "assess" the damage, no fixes were made. After that visit, communication stopped entirely and I was ghosted.
This was unprofessional, exhausting, and incredibly frustrating to deal with as a customer. I would strongly caution anyone against using this company for appliance delivery or installation, especially in homes with wood floors or finished interiors. read more