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Benicia, CA

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Services - Transmotion

Appliance repair

Furniture assembly

Furniture disassembly

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9 months ago

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Costco Logistics

Costco Logistics

(17 reviews)

The delivery was great. No problem. There was no noted damage to the refrigerator boxed up as yet.read more

I would never purchase another large appliance from Costco if they continue to use the same…read moredelivery team. I selected a delivery window of 10 a.m. to 12 p.m., but the delivery team called me at 7 a.m. and announced that they would arrive in 30 minutes. They were extremely rough and unwilling to listen to my concerns throughout the entire process. After removing the old washer and dryer, they left water and dirt on the floor and immediately installed the new appliances without cleaning the area or giving me a chance to do so. The new dryer would not turn on because the power was off due to an issue with the previous dryer, which had burned out. Instead of handling the situation professionally, the delivery person repeatedly pressed the buttons and spoke to me in an aggressive, scolding manner, saying that he was not an electrician and questioning why the power was off. He also continued talking to himself in Spanish, which made the entire experience even more uncomfortable. He instructed me to run the dryer for 20 minutes, which I did. However, when I used it for the first time, the laundry room filled with moisture and steam. I discovered that the dryer vent had not been properly connected. As a result, I had to hire a separate handyman to come out and reconnect the vent. This was an extremely disappointing experience, from the disregard for the scheduled delivery window to the unprofessional behavior and improper installation. I expected much better service from Costco, especially when purchasing major appliances. I should not have to deal with additional expenses and inconvenience because the delivery team failed to do their job properly.

Linn Star Transfer - TERRIBLE COMPANY, ZERO STAR.  
  "Forward Final Mile."  Please HOME DEPOT. LG
 find other delivery company. They scheduled 3 times delivery

Linn Star Transfer

(149 reviews)

Outstanding delivery, on both occasions. Deshon and his partner moved an extremely heavy…read morewasher/dryer stack into my tiny space without a nick or mark. The space had the most minimal clearance and I'd never have even considered it if I'd known how heavy the unit is, but I didn't so, seemed like it would be easy. Well, they worked very hard and accomplished the near impossible. Can't ever thank them enough. Deshon also showed real professionalism by informing me that the refrigerator I'd ordered was actually too big, even though the measurements were fine. Nothing on the website (home depot) suggested that the door needed to be open more than just 90 degrees for the drawers to open. Deshon figured it out immediately and let me know, but the info just wouldn't sink in for me (too much else going on. Anyway, he gave the measurement for the fridge with the door open and I got that. So, it had to go back. A few days later, Edwardo delivered the next refrigerator ordered that actually would work according to what Deshon had told me (eventually I got it!). He was quick, managed a solo delivery and was professional as well and wished me luck in my new place. ' Everything is working beautifully and I am so grateful to Linn Star. Great people, amazing skill, knowledge and professionalism and, lastly, kindness!

Unprofessional and unreliable! Delivery was scheduled on Feb…read more2nd, I took a day off and drove 2 hours one way to my second home to receive the washer delivery. At the end of the day, NOTHING. No call or text. SAMSUNG PLEASE REPLACE THIS COMPANY AS YOUR SHIPPING PROVIDER, YOUR COMPANY REPUATION IS AT STAKE.

Transmotion - couriers - Updated October 2026

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