Title: My experience -- large upcharge after pickup, surprise third-party delivery I moved from [origin] to [destination] in 2024. I accepted and paid a revised estimate of about $5,000. After pickup I was told my shipment went from 22 to 69 pieces and that I owed an additional $4,500. Delivery on 10/7 was handled by a third party without prior scheduling, and only 39 items were delivered (boxes labeled x/39). I repeatedly asked for the signed order for service, the full pickup inventory, and certified weight tickets to support the upcharge. Communication was stressful and inconsistent. I ultimately paid $2,000 to end the dispute and move on, but this was a difficult experience. Advice to future customers: get the estimate type in writing, ask for the carrier's USDOT/MC, request weight tickets, keep everything in email, and know your rights about what's due at delivery. read more

Transit Systems, Inc. is a joke. I requested a quote to ship a rug from NY to CA, and the next day, they sent me a quote for $1,208 with a delivery time of 20 days after pickup. In contrast, UPS quoted me $186 and promised delivery in just 6 days. I don't understand how they're still in business. read more

Transit Systems - Movers Near Me - Wayne, Pennsylvania

One of my moving boxes was tampered with and items taken out. I received no help nor compensation for my missing items.

Paid $1768 up front for a small residential shipment that "may take up to 6 weeks" Took 15 weeks to be delivered, and only after repeated phone calls and emails!! read more

I received damaged goods packed by a company that boasts of expertise in shipping fragile items. Compared to what I paid when I used UHaul cubes and packing services, TSI was almost $2000 more. Needless to say, none of my items were damaged when I used the cubes. I'm still finding damaged items packed by this company and the standard insurance is a joke. If you care about what you're hipping, there are better options for a lot less money and heartbreak. read more

Horrible. They subcontract their moves. You don't know what company will show up. The company that arrives was an unprofessional company that had worked with and promised to avoid ever working with again. I sent them right home. I was charged a cancellation fee of $600. Would not recommend TSI as they aren't the movers you are dealing with. read more

Do not use this company. They demand you pay 50% upfront, then bill you the balance on delivery since they already have your credit card. I had 3 concurrent moves, now I have 3 concurrent insurance claims. They have stopped responding to my emails. Phone calls are useless, the guy that answers the customer service line sounds like he smoked too much pot and wants nothing more than to get you off the phone. I thought I was getting "white glove" service for our valued antiques. Someone forgot to tell the actual men handling the furniture that they needed to be careful. The QA manager's (Renee) response was "it happens" what???? 3 shipments, 3 claims. It seems to always happen. And now, crickets.......I'm left with thousands of dollars in repair bills. Attaching photos of one of the items. read more

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This is a picture of the Enterprise Rental Truck which came into my driveway on Sept 11, 2020 to pick up our family loom Vintage stereo which we paid $900 plus for it to be delivered to GA. It never arrived. They claim after months of no contact , that they lost it. We had to beg them for our money back, they finally refunded it, but they owe us our merchandise, and they feel a simply I am sorry just releases them from their obligation. They are crooks! The FBI needs to become involved with this so called company. They need to be PUT OUT OF BUSINESS!!!!!!!!!!!!!!!!!!!!!!!! read more

Transit Systems - Movers Near Me - Wayne, Pennsylvania

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I had arranged the pick up of a valuable family heirloom and expressly stated that the pick up must take place before 9/2. I paid an additional $650 for 'expedited' service. The agreement was worded pick up to take place "by 9/2". I was clear with the company I needed the item picked up before 9/2 in every communication, both verbal and written. I assumed our understanding of their wording was identical... before 9/2. I received a call 9/1 that the item would be picked up 9/2 at 3pm With no choice I agreed. I had closed on my home at 9am but I was able to put occupancy by the buyers until 9/2 at 5pm. The pick up did not take place at 3 on 9/2 as agreed, and after several phone calls (in everyone between 3pm-5:30, I was told "20 mins") I had no choice but to vacate the home at 530pm including leaving behind thus heirloom. TSI is now charging me a 10% cancelation fee even though they clearly broke the agreement. They now claim that with wording 'by 9/2' included pick up on 9/2 regardless of a clear understanding of my intention and desires. Not only are they pretenting to have not clearly understood my deadline but they are ignoring the lies I was told each time I heard "20 mins" on 9/2. Not only did I loose this family heirloom but they want me to pay them for a cancelation that was their responsibility. Obviously I do not advise using their services. read more

This is the worst company you can use, don't. I'd give minus stars if I could. They come off nice respectful and organized but there not. They use moving companies that are worse. The moving company lost broke and took 2- 3 months to get all my furniture. They lost then found lost then found. They sell you insurance because they know your going to need it. DONT USE them if you want sanity. read more

We contracted with TSI to move furniture from Calif to Colorado. They overpromised and underdelivered from the sales rep, Carol, grossly miscalculating the fees we would owe, to the lack of communication from TSI, to being bounced around to various entities. When we discussed things with Carol, she got defensive and said it was our fault because we had more boxes of items added to the order but the boxes did not weight 50 pounds each - and were NOT the reason for her gross miscalculation. She was off by 1400 pounds - and touted her expertise about how she can take a look at photos and dimensions of furniture to accurately calculate the weight estimate and fees to be paid. She was send photos and dimensions of ALL items BEFORE the movers arrived. It was a bait and switch. Underestimate the fees to get a client to book the service when in reality the $7,000 we ended up paying was far MORE than we would have paid to another type of service. If they had been truthful about the estimate we probably would have opted to use a different type of service. The movers who showed up to my mother in law's house were rushed and rude. They did not get all the items that were supposed to picked up. We had a person on site who documented how things went - and even though the property had a lot going on inside, it was very organized as far as the items they would be taking. The movers complained about how they thought is was not organized and did not take their time to note everything that we had taken our time to tape with green tape, I had prepared a spreadsheet list of what was being taken along with photos. Carol at TSI had ALL that information. They did not provide that to the movers, and the movers forgot items and TSI took ZERO responsibility for us having to then use UPS or FedEx to get the remaining items shipped that THEIR movers forgot, costing us extra money. The paperwork used that day was a scribbled mess. We could not make heads or tails of what was actually loaded on the truck. This could not have been their first experience working on a clear out of a house from a person who has died. There was zero empathy for the situation, for us losing our family member - just complaints and rudeness. When we disputed the fees, we were treated rudely and escalated things to the VP. He tried to address things to make it go more smoothly, however that did not work. We got ZERO communication that our items were actually in transit until the day they arrived in Colorado and some other company called us to try and schedule a delivery. We had not been notified of anything - and they gave us no notice to get things ready for them. We put off the delivery so we could deal with the confusion. We were not told our items would be offloaded to some 3rd party place in Denver, we were told our items would come from point A to point B. That was a lie. So our items were handled 2x as much as they should have been which leads to potential damage. We were required to pay 100% up front to get our items delivered or they would hold them hostage, so we had zero recourse or leverage to ensure our items were in the same condition as when they left California. The actual company that stored our items and then delivered them - had us fill out the detailed damage information - which we did. There has been ZERO follow up. We have emailed multiple times asking about WHO will take care of the items damaged in transit. We have been completely ghosted by Robert - the VP, Carol in sales and Leah from the storage company. No one has responded, we have damaged furniture that needs to be repaired and we are not going to just be a victim of their negligence and lack of customer care. This is a company you should NOT work with. They do NOT care about their customers. They do NOT follow up. They HIDE from responsibilities. They avoid making things right. read more

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PLEASE DO NOT USE THIS COMPANY. Moving is expensive, but your sanity is worth more than using these people. They did not set my pickup date until way after the delivery window - and this is after I called, emailed, and begged for them to finally push the companies they third party contract with to set a date. I had already changed my flight to move cross country and extended my lease at this point just waiting in an empty apt for them to come pick up these boxes. They blamed the shortage of drivers right now, but it was poor communication for them to never tell me if the date would need to be extended until the DAY BEFORE my pushed flight. They kept saying "you're not at the end of your window yet" and then the window passed and still, no confirmation. Flight change again and many calls later they finally set a pickup. Isn't the point of hiring long distant movers that we need to know when we can have our stuff picked up to fly, end lease, and be able to book a new lease to meet them there for delivery? Items got delivered... but in pieces. About 1/2 of the 20 medium sized boxes were destroyed, partially opened, or torn at the edges. I bought insurance for some of the boxes, but be prepared you will probably need to buy it for all of them if you trust this place to move your items. Of course, the one big box that was probably most important was the TV, and it was the only one fully missing. The gave us a flat huge box that was a bed frame instead (we didn't ship a bed frame... ) but somehow had our package slip on it. The third party delivery guy said it wasn't his problem. Guess its just our problem now and big loss, as I doubt I will see any of the insurance money I paid for moving the TV. Wish I had spent the extra $$ for better movers, these guys are horrible and I don't have enough bottles of wine to drink away my stress and emotions right now. read more

They quoted me a delivery time of 2-3 weeks and it took them 3 months to finally deliver my piano. I have called to have it tuned and cleaned and am now told the action is cracked on both sides and may not be able to be fixed. This happens when a grand piano stays on a truck being driven around for weeks on end and is clearly the cause of my broken piano. Every time I called to find out where my piano was, I was told they didn't know exactly where it was but would be delivered soon. I'm now trying to contact them about filing a claim. NEVER CALL THIS COMPANY TO MOVE ANYTHING FOR YOU! I give it one star as there is not option to give it NO STARS!!! read more

TSI is a middleman that is supposed to make the process much better through their relationship with the actual shipper and interacting with them on your behalf. What they actually do is the sales and marketing for the shipper and NOTHING else. DO NOT USE TSI! Just book with a freight shipper directly and take your chances. I used TSI for my move from NYC to SF in June of 2020. Summary bullets below and then full detail of my TERRIBLE experience Summary: 1. I hired TSI to move my things cross country including many expensive pieces of art which I paid extra to be specially crated for safe delivery. 2. I requested additional insurance on the items as TSI made it very clear that the base level insurance is effectively no insurance whatsoever 3. I was billed for half the cost on 4/22, my items were picked up on 5/20, the second half was billed 6/03, and the shipment was delivered 6/17 (6/19 was the last day within the 20 business day delivery window provided) 4. When the shipment was delivered 1 piece of art was damaged ($600 to repair) once piece of art was not delivered at all. None of the art was crated. 5. We realized the art was missing immediately and got a number from the delivery people to call. They told us to sign the delivery documents for the items that were delivered which we did 6. We reached out to TSI to resolve the issue. They told us that we did not have insurance, that because we signed the paper work technically there was no missing item but since we called the same day they would do us the favor of believing us. 7. From that point on we received no proactive updates on the status of our art. Just today after our email request for an update they let us know that they are closing the ticket, our item is gone forever and they will be reimbursing us a total of $72 Detailed Review: We started out by looking for a company that could help us move our stuff across the country - particularly our very valuable art. We came across TSI which has a nice website and particularly mentioned solutions for Art. We contacted them for a quote and Trey was extremely responsive and helpful. He told us that it would take 10-20 business days for them to ship cross country, but we could expect to have our stuff in more like 10-12 (the 20 is just a CYA thing). We told him about our art shipping needs and that we wanted to crate the art. He told us we could do 5 crates with two pieces of art in each which would meet our need to ship 10 pieces. We paid $4,405 for the service. We were told explicitly not to show the bill to the shippers. We knew there was an upcharge to have them as a middleman and were happy to pay it to ensure that we would have a good moving experience. On the day of pick up the movers were late. After that no communication at all. No email verification of pick up, no tracking number nothing. We called TSI a few times for an update. When we called support we couldn't get anyone so we called Trey. Now that the shipment was in their possession and paid for he was no longer bothered with us. He forwarded us to support who were pleasant but told us numerous times that they would look into where our shipment was and call us back with an update, but never did. This was all quite annoying, but ultimately fine. We had hoped for better service from TSI but the sales process was good so we were cool not making a big fuss. We expected our things to arrive in 10-15 business days (June 4 - 11) but they actually arrived on June 17th which is inside the 10-20 business day CYA window but just not what they represented to us verbally. The first thing we noticed when our stuff arrived was that our art was not in crates as we had paid for, but instead wrapped in heavy paper. When the movers, Plycon, finished unloading they asked us to sign for the delivery. We noticed right away that one of our art pieces was missing. The art was supposed to be shipped two per crate, so how could only one be gone? We noted this to the movers and they gave us details of whom to call about it and said that we needed to sign for the items that were delivered. That made sense to us, so we did. Shortly after the movers left we also noted a chip/crack in one of our frames. Obviously we called TSI to help us resolve these issues and everything that happens next is the reason for a 1 star review as opposed to a 3.5 star review. First they told us we didn't have insurance - but of course we did. Who pays to ship art in special crates but doesn't pay for the insurance. So we're stuck with the $600 repair cost that resulted from our items not being crated and inexplicably not having insurance. Then just today (a FULL 3 weeks after initial delivery) after a long and painful experience with their customer service rep Renee, they told us our item was lost forever and they would return to us $72 bucks. That isn't even what we paid for them to [not] ship the item, let alone the price of the art! DO NOT USE TSI. It's really that simple. read more

This company is abhorrent. They will take your money immediately and then deliver your property damaged and provide horrific and unresponsive customer service. They damaged both fragile items-a mirror and TV-that THEY packed. Delivery guys took off before we could check out the TV. Renee in Quality Control was sloppy and lacked all empathy. We got back $18 on roughly $300 worth of damage. A joke! Still waiting for the refund that was promised in 30 days. Do NOT use this company under any circumstances. They will efficiently collect your money and then not care about the quality of their work. I gave them 1 star because there was not a 0 star option. read more