Brought trans to shop about a year and 1/2 ago to have rebuilt after it overheated. Shop freshened…read moreup the trans(new clutches/steels) and replaced some hard parts that were worn out, installed shift kit(was told), hardened sun shell(maybe it looks like a stock piece to me), new rear planetary(more on that below) and included new rebuilt torque converter and trans cooler. Took trans home, flushed lines and radiator cooler with 2 cans of Kooler Kleen and then 2 quarts of new ATF with compressed air in between, very very clean no obstructions. Also added new cooler and installed temp gauge. Followed start up instructions to a "T", checked for leaks(none)and filled to proper level. I don't drive the vehicle often, only when needed (truck). Shifted fine everything seemed good. Fast forward to last month noticed gear whine in first gear that stopped when shifting to 2nd. Was going to contact shop on vacation and ask about it. Soon after was taking off from stop normally and "BANG" trans exploded internally and no forward gears. Towed home and dropped pan and LOTS of metal in the pan-looked like bearing pieces to me. Fluid looks gray from all the metal but smells brand new. Keep in mind this trans has less than 1000 miles since the rebuild! Only tows light fishing boat occasionally and trans gauge never got past 150F since rebuild. Called shop told owner what happened and he made it sound like I did all sorts of things wrong installing it (like not bypassing the radiator cooler-I just couldn't justify doing that and from what I've read it's not the smart thing to do) and that I must not have flushed the lines good enough, etc. So now I'm hesitant to take it back, he made it sound like it's all my fault that it failed. So I pull it out again(what a pita on my back in the garage) and decided to take it apart myself to see what went wrong. I found a missing bolt in the valve body, the 2/4 servo shaft looks like it's been welded on??(never heard of or seen that before, talked to other trans shops and they thought it was a very poor mod to say the least) but everything else looks great until I get to the rear planetary (one of the hard parts that was supposedly replaced) . The bearing came apart and that is what started the catastrophic failure. The bearing pieces and splines took out the(new) planetary, ring gear that it rides in, the sun gear, and possibly the output shaft. So now I have to figure out what to do, I only got about 700 miles out of the trans, and I sure don't want to take it back after the negative conversation I had with owner. I think I'm going to try to fix it myself, can't be any worse than my experience with RM, if I get more than 700 miles I guess I did pretty good being a rookie. I have to just chalk it up to another hard lesson learned and just wanted to let others know about my experience-to say I'm bummed out about this is an understatement. I can't say my experiences with them have all been bad, in the past the owner has been good to me (fluid and filter change) and the trans was pretty clean on the outside when I picked it up and it didn't cost a ton of money being that I removed and installed myself. But that's no concession now that I'm right back where I was before the rebuild, actually in worse shape now with all the internal damage. Wouldn't recommend this place after this experience and wish I would have done my homework before choosing them-if you are looking for a trans place I recommend reading Transmission Rebuild 101: Words From A Shop Manager's Perspective. It opened my eyes quite a bit.

From the owner: R & M Transmissions serves Ottawa and surrounding counties and is family owned and operated for…read moreover 32 years. We service foreign and domestic makes and models, automatic and standard. We repair/replace drive axles & clutches, Transfer cases and differentials. Free Certified Inspection.

Very dishonest. Car needed extensive repairs (worth about 50% of the price of the car) within about…read more100 miles. I can't prove it, but pretty sure they broke things between me paying the deposit and picking it up. Very difficult to work with and sloooooowwww to do everything. They screwed the paperwork all up and it took about two months to get title after having to contact them repeatedly. I should've checked the reviews before dealing with them.

I wish I had gotten everyone's name so I could give all the shout-outs! I had been driving around…read moreon a cracked rim for far too long. I took my car in to have them try and patch it to keep from inflating the tire every morning. It helped and got me through for about a month. Told me they worked with Tire Rack and that if I found new wheels I liked, to call up and let them know so they could quote the install. The job came in over $100 less than if I had ordered the wheels myself and taken them to another shop. The process was seamless and I could not be happier! They shared my excitement, which made the customer service that much better. My car is a 2011 Chrysler 300c and it looks brand new! The pictures speak for themselves

Would not even look at the transmission problem that exists…read more Must be limited in skills regarding various makes - only Fords & GM products.

Customer service is great. I will be taking my vehicles back in the future if needed. I truly…read morebelieve this shop is honest with customers. They easily could have charged me much more for what I took my car in for. Would recommend this shop to anyone!

Ripped me off over a grand with their "rebuild of transmission" didn't honor their so called…read morewarranty. Probably shouldn't buy a skate board from these people.

Owner is a bit of a drama queen; they were selling a car and I asked for the VIN a pretty simple…read moreask when selling a car. Then the owner got dramatic with no reason. Recomend doing research before proceeding with this company.

Always Honest and Fair. They will tell you everything up front and always stand behind their work…read more I take all my autos to them. Dale and Ron are the best at what they do!

This has been my family's go-to place for YEARS. They are great people, timely, and always honest…read moreabout the work that they do. I brought my car in for an oil change yesterday and they went above and beyond to make sure I was taken care of. They even helped explain a few reasons why my car might eventually need further maintenance. Great prices too!

Always do. Great job. I've been taking my Trailblazer there since I got it. Always help me if…read moresomething on the trailblazer needs something fixed and help with the oil changes, keep everything running, and make it last for a while

DO NOT GO HERE!! As a women, I was swindled by Luke. Told me I needed services that were not…read morenecessary. Had my truck checked out by another mechanic and everything Luke told me was untrue. He wouldn't let me take my car, stated it was unsafe, forced me into service. Now days later I am still having issues . I paid almost $800.oo to still have issues.

This repair shop is a wonderful small business. Luke was so kind and willing to fix my car and at a…read moreprice that I think was incredibly fair. If you like to support small businesses and are looking for friendly service, definitely come to this auto shop! He fixed my car quickly, given what was wrong with it, and Luke knows how to identify the problem with a car; he's very knowledgeable in his line of work. I am a student at Grand Valley, and he even offered to drive me to the bus stop so I could get back to campus. His kindness goes a long way--enough for me to write a positive review! Take your business here if you're looking for the quality and service of a small town auto repair shop. :)