I am very good at what I do, but I am just not a techie. So when I needed some IT help last year, I consulted Will from Tranquilnet IT Solutions. We emailed and spoke on the phone a few times, I told him what I needed and I found him knowledgeable, accessible, and easy to work with. We both knew this was a small job, but by giving him remote access to my computer for an hour or so, he changed my settings and helped me set up what I wanted; he even followed up by phone and email for a week or two, until my new account was working flawlessly. I had no further contact with Will until this week. Before I met Will, I had hired someone else to build and host my website. About a month ago, I got an email from my website host telling me he was shutting down his business, and I needed to find a new host. That was the only contact I had before my website host completely disappeared and did not respond to email, phone, or voice mails. In the process of trying to find a new host, my email completely crashed (I could send emails but could not get any), and three potential hosting companies were giving me technical jargon, telling me to call someone I could not locate, but did not get it fixed. At the end of my rope, I called Will at 7pm last night, and he actually answered his phone! After explaining the problem, he said "I can fix that." And it was completely fixed within about a half hour; today it turned out I needed him to do one more thing and he did that within 10 minutes. I agree with the other reviewers -- he is extremely knowledgeable in his field, he is responsive, efficient, easy to work with, and I can not recommend him enough. This is what customer service is all about. Thank you, again, Will. read more