I started going to Past Tense when we first moved to Steveston about nine years ago. I've received…read moretreatments from a few different RMTs, they've all been excellent, but for the past many many years I've only been booking with Carina. I was sorry to have to leave the RMT I had been seeing before moving to Richmond, but Carina is excellent and made me glad I had to move - she is the best! I feel like brand new with every treatment. The location is wonderful and the place is cozy, charming, and calming.

They do not tell you that they do not direct bill you untill you show up. I showed up and was told…read morethat is only way of possible of getting a massage.

Tao has expanded and now they offer body wraps. So. GOOD. I tried the mango body wrap yesterday;…read moreit's for getting rid of dead skin cells and moisturizing the skin and it absolutely does its job. My technician (who's name I've just now forgotten because I'm a jackass) was FANTASTIC. One word of advice, her finishing massage is strong so if you prefer a lighter touch, just let her know. If you're like me, it's perfect. The procedure: She started out with a scrub and the mask, one limb at a time, wrapping as she goes. After all your limbs are done, she checks that you're okay with a tummy scrub, which I was (beware, those who are ticklish). Once all the scrubbing and masks were done, I was wrapped like a mummy (let her know if you're claustrophobic), a towel was placed over my eyes and then she gave me a head massage for about 10 minutes. Absolute heaven. Once I was cooked enough, she led me to their beautiful new shower area with the rainshower head. I wanted to live there. After my shower came the moisturizer. It felt like a modified massage therapy treatment, just perfect, especially for my tight neck muscles. I can't wait to try the other 3 treatments!

* UPDATE* Today, I received in the mail 2 PAST DUE NOTICES of 112.00 each for the original $15.00…read moredollar ticket that the owner wrote down below "we had it removed" - Another lie, from the owner that continues outrageously harassing behavior against a first time client. Now, the erroneously sought after ticket bill is $224.00 dollars!!! Email to us from Winnie: "Please find below the confirmation from Diamond Parking your cancellation of violation ticket #PA175934. Please note that our parking stalls are to be used only when you are being serviced at the spa. After you and your partner left, I verified with my staff and our records indicated that your time had expired and another customer vehicle was scheduled to park after you. Our staff actually asked everyone in the spa before we issued the notice and parking ticket. (THIS IS A LIE, AS THEIR ARE 2 SPACES, NONE OF WHICH WERE BEING USED) I have voided your ticket and also spoke to my receptionist to advise our clients of the parking requirements during confirmation calls, hopefully this will help minimize any future problems. Thank you, Winnie Tao Day Spa Ltd." I called DPS Parking, and they confirmed that the ticket (tickets)! (How do we now have 2 tickets???) were NOT taken care of, and furthermore hung up the phone on me, as I tried providing the so-called request from Winnie. MORE CLEAR PROOF OF THEIR MISMANAGEMENT THAT IS LEADING TO CLIENT'S STRESS. The response here from the owner clearly demonstrates their annoyance and desire for continued malicious & condescending attitude. The facts are: 1) As a first time client, I parked in the stall clearly marked for their business. There were no special instructions, no communication regarding unusual terms of parking. 2) There were 2 spots, only one in use (me) the entire time. 3) During the treatment, staff were writing a nasty note, and walked 3 blocks away (without any communication with the clients in the shop to place on my window to have my car ticketed and towed 4) The car is a rare, high end car that if towed could have caused considerable damage and likely end up in a lawsuit in court against this business, which they would have been liable. They were lucky I rescued my car before their enforcers got it on a truck. 5) When I saw the rudely worded note and a parking ticket on my car when returning to the clearly marked reserved space for me, I returned to the business to ask what happened and why they wrote a rude note to compel enforcers to ticket and tow me?? 6) The staff including Winnie burst into an arrogant tirade about how this is my fault and I should have known better. They were offensive, rude, and unapologetic. This is how the react to their mistake. 7) There were no parking instructions, communication about parking, nothing. Just 2 spaces clearly marked with there business name. 8) They maliciously wrote a nasty note that ended up with a parking infraction (they are partnered with parking company) I will check to see if they get a commission from the private parking enforcement and write about that later. 9) She states that Steveston is busy. So what? They have 2 reserved spots and I was the only 1 car parked there the whole time. 10) All this scurrying around to offend a first time client was incredible and completely unacceptable. 11! As you can clearly see from the response "It's unfortunate that you feel you were treated unfairly" is a gross statement from a person who doesn't know what fair treatment is. This is just a veiled cleverly worded insult to me. A simple apology for getting us targeted (a first time a paying customer, no less) for parking infractions was low brow on their part. What motivated them to do such a thing??? There were no other cars parking there. The most poignant feature of this, is clear: Instead of providing professional communication, the owner continues to be unapologetic and defensive, even though they were clearly in the wrong. It's clear to me as a first time paying client that the treatment was indeed malicious, unfair. They put everything into play, blamelessly, events that were extremely stressful to me. They should hang a sign on the front door "THE CLIENT IS ALWAYS WRONG"

DO NOT GO HERE FOR A MASSAGE! just feels like she was rubbing oil on me instead of massaging me…read more She was not a certified massage therapist! Would never go back!

I booked facials and pedis for my husband and I to celebrate a birthday…read more Unfortunately because of their staffing, they could only give one of us a facial. The other got a massage instead. My facial was great and relaxing. My skin felt hydrated and glowy afterwards. My husband said his massage was just alright, nothing to rave about (we regularly get massages somewhere else). Being able to do side by side pedicures was nice but my pedicure wasn't that great. The nails were filed a bit too short and my cuticles were also a bit snagged. I think it's hard for the esthetician to do pedis properly when you're basically lying horizontal on the chair lol... plus the lighting is dimmed for your relaxation. Overall I would return again for a facial but wouldn't go for anything else.

Update on my review I posted 2 weeks ago. We left a message a week ago about the chipped nails and…read morehad no response. I'm sure there are spas with better service and more care for customer issues.

Shortly after restrictions were lifted I scrambled to find an RMT and many were booked up so far…read moreout. Was finally able to book RMT Wynne Tong at Sense. I felt super lucky after the session as Wynne is a great RMT, she genuinely cares for your ailments, she's a great conversationalist is you like talking during your massage. She does check ins to ensure you're ok. Wynne does take good precautions to make sure you and her are safe. Face down she has created a protection so you can still breathe, but face up mask on. I'm certainly ok with those things for safety. I would recommend absolutely, but books up fast so I grab one appointment a month for the rest of 2020.

RMT Jared Wong is awesome! He's well-educated, knows what he's doing, and works collaboratively…read morewith you to try and manage your problem areas. Not only does he massage you, but he's well-versed in sports therapy too, so he'll practice some exercises with you after your session so you can continue to stretch at home. The clinic itself is clean and inviting with endless free parking. Their booking system is online and so convenient.

As someone who has just recently got into the DoTerra oils, I found that this store was not…read moreaccommodating to the product. Usually oil classes are offered through DoTerra and there was a strong language barrier to what I was looking for in this business. This Store has great potential as I believe it is the first DoTerra store in North America. Wish there was more they could offer to a possible distributor.

From the owner: Doterra Wellness Living Inc is a retail store in Richmond, British Columbia. We are licensed to…read moresell spa products, natural bath soaps, and essential oils. We have products that will make you glow.

I was coming to this clinic prior to my car accident in June. I continued to see Mitali for physio…read moreas not only her schedule meets mine but she has been one of the best therapist I have seen. Now she treats me for my ICBC car accident. The women at the front Maria and Mariane are warm and friendly.

From the owner: We specialize in Physiotherapy, Telehealth, Kinesiology, Personal Training, Motor Vehicle…read moreInjuries(ICBC), Work Place Injuries(WSBC), Sports Injuries, Clinical Counselling, IMS, Vertigo & Vestibular Rehabilitation, Spinal Decompression Therapy, Laser Therapy, Pre and Post-surgical Rehabilitation and Traditional Chinese Medicine Acupuncture.

Hi I guess the spa has some issues going on but it would be good to contact your clients and let us…read moreknow as we still have remaining sessions, imagine taking the time to go to an appointment only to find the spa closed, messaged and emailed but no response.

This business seems to have closed down in Richmond, as the clinic has been closed since July. No…read moreone is responding to calls or text messages to confirm appointments or advise the status. Have paid for 24months service and have received only 7 months of treatment. Met the owner Adriana last Thursday at her Delta clinic and she refused the refund stating no refund policy. She advised they are having personal problems as well as staffing issues. Was very abrupt in her attitude. Will seek legal advise to recover the money. Clients beware of the situation.