I booked a 90-minute massage appointment for 9am. It happened to be snowing quite heavily on the…read moremorning of and I took extra time off work to make it there on time. I saw that there was a sign on the door saying their reception doesn't start until 9am, their sign was inside and there was no one at reception. No one answered or came out when I rang the buzzer so I left. I assumed they had closed because of the snow. The appointment reminder email I received had no information about reception starting at 9am. The email did said don't show up more than 5 minutes before your appointment but then someone should open the door. I couldn't go back because I had gotten a ride there and didn't have time to wait around for someone to maybe open the door because the person dropping me off had somewhere to be. I called within 10 minutes and got charged a no-show fee even though I was there, just no one opened the door. I'm not waiting around in the snow for a business that should be open to open the door for me when they look closed and empty, especially if I had booked an appointment well in advance. The receptionist said, "It's JUST $30 plus GST." That's still money and your staff may have lost money but so did I - I had to take extra time off work and waste time commuting. Perhaps consider staffing the office appropriately at appointment times instead of making clients pay the price of your ineptitude. Take responsibility for your mistakes and poor planning.

Love it here, Professional, clean, convenient location, open 7 days, free street parking on Fraser…read moreand 16th Ave all street parking. Book your RMT if you find someone you like, appointments fill up fast! Thank you Honey and Garlic.

Christa is amazing. She is so kind and patient with all my issues. She is extremely attentive and…read morecaring. I've never had such an amazing massage therapist. My mom also sees her and she is so pleased. We are so lucky to have such an amazing massage therapist. Highly recommend her!

Always a pleasure to receive advice and adjustments from Dr. Rai. I have long-lasting muscle pain,…read moreand the adjustments help without doubt. It's a little bit difficult to get a hold of the front desk by phone sometimes and the building location is a little bit out of the way, but I still do recommend it.

It's very important to find a reliable RMT in Vancouver. Many are often unable to be reached after…read morea while because their business has moved or some other circumstance. Jessica's RMT service provides therapy sessions in the Vancouver core region and at your work area as well (inquire within). She has been able to cater to both these places for me. On top of the great availability, Jessica has been very personable and has loosened a lot of knots on my back. She applies the correct pressures on the back, shoulders, and neck and makes sure that the areas you ask for are covered. No wasted time! I look forward to another appointment.

Jessica is an excellent RMT, she is very professional and have great hands! I prefer more pressure…read morethan most normal human beings and Jessica did not disappoint. I come out feeling like I'm floating after every session! I highly recommend her!

I like the idea of health collectives, it is nice when chiropractors, acupuncturists and RMT's…read moreprovide services from one location as many people do require more then one of these services. I found it a little unusual they has no receptionist, I walked into an empty office and waited a good 15 minutes by myself before Amy the RMT was done her current appointment. Appointments are booked back to back to mine was delayed while Amy set up the room for my appointment and checked voice mails, I wasn't very impressed by this since I was on my lunch break but I understand appointments aren't always on time. The treatment itself was relaxing and hit all the troublesome areas, she does not treat as deep as some other RMT's I have been to but I still felt great after. She offered stretches to reduce strain and tension on my neck and shoulders. I had bought an Ethical Deal voucher and I was surprised that she didn't really try to bring me on as a client. She gave me a business card but that was it, I would be more inclined to go back had she recommended I return for further treatment (which I know I need.)

I love the "health collective" concept behind Klinik. A variety of health and medical professionals…read moreworking under the same roof and using the same facilities so that they are best equipped to help heal people. I like that their services include everything from massage therapy to acupuncture and Chinese medicine. So, over the winter I developed what I like to call "gammy hand", more commonly known as eczema. I was shocked when these little blisters started forming under the skin on my palm and it became dry and flaky. Feeling like somewhat of a freak I shuffled over to my local walk-in clinic. After a brief 10 minute glance-over the GP told me that this type of eczema was a "Vancouver thing" and that "loads of people get it" and wrote me a prescription for a steroid cream. "Rub this on it for 1 - 2 weeks and come back if it doesn't work". Hmpf. After 3 weeks of using it, it was mildly better, but certainly not gone. I felt a little disillusioned, especially after reading that prolonged use of steroid creams thins your skin! Yuck! Enter Harris Fisher TCMp, a Doctor of Traditional Chinese Medicine at Klinik. I was skeptical, but millions of Chinese people with thousands of years of knowledge can't be wrong....right? Harris cares very genuinely about his patients and has a focus on treating the cause of a health issue, not just the symptoms. His bedside manner is exceptional and he is genuinely just a nice, down to earth guy. Harris sent me away with some pills to take, some herbs to be mixed with water and some instructions on foods to avoid for a 10 - 15 days period. Within 24 HOURS I saw a huge improvement in my hand. I was amazed! 4 days later it is well on the path to a full recovery. I have never thought to use Chinese medicine but now I am a believer! I would highly recommend Harris and his practice.

Have used several of their services including rehab Yoga with Siobhan, various massage therapists…read morehave all been very professional. will be trying acupuncture and maybe naturopath soon. Online booking makes it easy. Founder Jamie Hartwell even remembered my name upon meeting her on the street. Impressive staff.

Sophie is a very good massage therapist. She did a very good job for my back and neck pain…read more thank you Sophie

Gave Balanced Anatomy a try. They have a team of RMT's along with two part-time acupuncturists…read more Saw Angela Liu for acupuncture ($120.00 for 60 minutes). Her treatment consisted of needles with a heat lamp. She was away from the room for the majority of the time, only returning twice to twist/wiggle the needles. I'd asked if she could do some cupping but was told it's dependent on the area. Have been to many acupuncturists over the years and have never heard that before. E-transfer or debit card only, which is not stated on their website. Typical, standard acupuncture.

A well deserved massage by Aimee was just what the neck & lower back Dr. ordered... This small…read moretherapeutic spa has a really nice soft gentle energy feel. As you walk in its setting is similar to a Japanese garden, they serve green tea with soft beautiful music playing in the background. There is a lobby and about 4 rooms for therapy work, with 5 Register Massage Therapists. My Masseuse was young but very well schooled it many areas of therapeutic bodywork. I am very picky with who is going to work on unleashing the pain that I have within, and she without a doubt knows her stuff. The studio also offers acupuncture work.

Christy is my favourite RMT, if you are looking for a great therapeutic massage you have to go see…read moreher. She is very knowledgeable and a truly nice and caring therapist, she always has a smile on her face :). She also incorporates other therapeutic modalities such as stretching in her treatments, and she gives the best deep tissue massages! Her massage table is so comfy, and the table heater is great on those cold days!

I always get good treatment with Jassey. I like her clinic with the view of the Fraser River. She…read morealways gets to the source of my aches and pains and is very engaging. My sessions at Sweet Water are my rewards at the end of a long week or month.

Very unfortunate service here. Had a great first session with Kerry M, along with Infrared Sauna…read more Enjoyed it so much I referred my two Co workers. Well I went to book again, using their advertised Trio Package (advertised online and in clinic on cards) but the owner will not honour it. They would have made $320 off of me by honouring the package then going ahead and making the adjustments (taking promo down, etc), instead they will lose clientele. Customer Service goes a long way. Bad customer service is not forgotten. Also what about false advertising? I think I'll be reporting to Better Business Bureau as no exclusions were listed online.