Well, an angry left ear caused me to make an appointment so I called and the appointment lady was…read morevery nice and got me in for Wednesday morning. I was able to fill out all of the new patient paperwork at home by printing it from the website--that was really nice. I got a call confirming and a reminder to bring said paperwork & insurance card. It was easy to find and I was greeted warmly. I like the fact that they called me by my first name and seemed genuinely concerned to make my appointment comfortable. I was called back by Dr. Olsen's nurse and she was so friendly and took the time to listen to my problem. I really liked her as most nurses never make eye contact and rush through the triage process. This was a good sign for me. Dr. Olsen came in a greeted me and my husband with a friendly professional attitude. He listened and took the time to diagnose me with acute ear wax build up. He removed the wax blockage and gave me instructions to help keep it down. He was friendly, funny and professional. I would recommend Dr. Olsen for any ear ailments you may be experiencing--the entire appointment was less than an hour and I am very happy with this office experience.

i'm having a serious throat issue and can hardly swallow. they don't answer their phones and they…read moredon't return your call. maybe i should call and ask for the billing dept maybe then they will answer

Had a Hydro facial done by Brenda. This was a great experience and not gritty like…read moremircodermabarison. My skin is smooth and clear. Would be something to do during a lunch break or anytime since it did not take long with no redness. Brenda is very sweet and look forward to coming back for a regular facial. Not expensive!

I called a few months ago to find out the requirements to have a breast reduction paid by my…read moreinsurance. The receptionist Brenda told me I would need three months of chiropractor service, which I did. After four months I called back and asked Brenda if I could get a consultation with one of the doctors, she then rudely while I was still speaking put me on hold. When she came back she said she didnt have a referral from a doctor. I then tried to explain that I had the Xrays and visits to the chiropractor, she then said I would also need 12 months of documentation from a doctor. I was shocked since I wasn't told that before. She said that it was required by my insurance. I immediately called my insurance where they told me it was not a requirement I even had the insurance rep call Brenda. When the insurance lady called me back she was stunned how Brenda was acting even though she explained to her that a year of documentation was not a requirement. I sincerely hope that the doctors know what a disservice this woman is doing for their business. I have read other reviews that are not good. I will not only not be going to this office but I will tell everyone I know what a bad experience I had.

I wish I could give him zero stars. Zero empathjy, condescending, patronizing, and unhelpful…read more Visited his office twice. The first for tinnitus, which wasn't even discussed. The audiologist gave me a big push to buy hearing aids from them. Like a used car lot. Second time for serious vertigo. Dr. Stackhouse said all he could do was reassure me that it would go away in a week or so. It was at an unbearable level, but he wasn't interested. There won't be a third time.

I can breathe soooo much better!!!!…read more Dr Stackhouse did an awesome job on my deviated septum surgery. He also did a turbinate reduction and it has all healed nicely. The staff is super nice and positive, the office is clean and comfortable. I would recommend Dr. Stackhouse to anyone looking for ENT surgery or care. He is very nice, has great bedside manner and is knowledgeable in his field. The office staff was very helpful, especially with insurance and disability paperwork.

I had hand surgery done by Dr. Whitney and his team. From the initial appointment, to surgery to…read moreaftercare, they were amazing. His ability to make you feel comfortable, letting you know exactly what is happening and how things will go makes you feel like you are in the safest of hands. His team is one of the most supportive and caring that you will ever meet.

I saw Dr. Baader as follow up to an ER visit. He was very busy, hadn't reviewed my chart and…read moredidn't review the xrays. I was out after seeing him for 5 minutes. I felt as though he was bored with a mundane hand injury. I sought care elsewhere. I will not recommend him.

I had an accident at work where the tip of my index finger got nipped off. Dr.Baader performed a…read moreskin graft surgery to close the wound and help heal it, also putting in a silver nail to help my nail grow back in normally. 2 months later, people have to ask me which finger got nipped off. He has done amazing work on me. I could not be happier with the outcome, he is an amazing practitioner. If the circumstances arise where I am needing a hand surgeon again, he is the guy I will go to. I highly recommend him.

The medical staff are wonderful. Front desk is hit and miss…read morewith one person who really should not be in a customer facing position. Very corporate. It's clear that at the end of the day it's about the bottom line above all else.

I rarely leave negative reviews, but after giving Frontier Dermatology multiple opportunities to…read moreaddress my concerns directly, I feel it's important to share my experience. Before scheduling a cyst removal procedure, I specifically asked whether it would be covered by my insurance. I was told the office would verify my benefits and let me know before scheduling if there were any issues. I later received a call stating that it was covered, so I moved forward with the procedure. Instead, I was surprised with an approximately $800 bill because the charges were applied to my deductible. At no point was I provided with an estimate of my financial responsibility or told that "covered by insurance" could still mean I would owe hundreds of dollars out of pocket. When I contacted both Frontier Dermatology and my insurance company, neither was able to resolve the issue, and my insurance representative even stated that the provider should have explained the deductible before the procedure. Unfortunately, that wasn't the end of my experience. During my follow-up appointment to have the stitches removed, the provider commented several times that she was having difficulty removing them. Before leaving, I specifically asked whether everything had been removed, and I was told, "I'm pretty sure I got it all." One area never healed correctly. I returned to the office because I believed a stitch had been left behind. After examining the area, including having a physician take a look, I was told they couldn't find anything and that it might just be an irritated hair follicle. Several months later, the same piece of stich finally worked its way to the surface. I scheduled another appointment--this time at a sister location because my regular office couldn't get me in promptly. When I arrived, I learned my appointment had been changed from a nurse practitioner to a physician without notifying me beforehand, and I was required to pay a $60 copay. The physician immediately confirmed what I had suspected all along: a stitch had, in fact, been left behind from the original stitch removal and removed it during that visit which I was told I wouldn't be charged for, yet months later I'm paying for their mistake. I don't believe patients should be charged to correct a complication caused by incomplete follow-up care, especially after raising the concern months earlier. I filed a formal complaint with Frontier Dermatology requesting a review of the situation, a refund of the copay for the corrective visit, and assurance that I would not receive additional charges related to removing the retained stitch. Staff assured me someone would get back to me quickly. It has now been more than a week, and I have not received a phone call, an email, or any acknowledgment of my complaint. Mistakes can happen in any medical practice. What matters is how those mistakes are handled. My frustration comes not only from the billing issues and the retained stitch, but also from the lack of communication and accountability afterward. Make sure you have them sit down with you to review costs, insurance coverage before agreeing to any procedure or you'll be in for an unwelcome surprise!

Dr Blackburn has always been caring and professional. He has done several procedures on my hands…read moreand a breast reduction. He is the best and most trustworthy doctor I have had!

Arrogance and lack of professionalism to the max! Staff is unbelievably rude and actually lies to…read morethe docs about their behavior towards the patients, and he naturally believes them. The doctors attitude trickles down. His excuse for his poor behavior is, as he told me once, (for plastic surgery) "I'm the only game in town". Do yourself a favor and make the trip to Seattle.

My doctor is great. It's the support staff that are the true heroes here. Helpful, friendly,…read moreefficient, knowledgeable and they go above and beyond.

This office is right next to the Hospital. When I was having a difficult time, my regular Dr. was…read morenot available. I was able to do a walk-in and they gave to another Dr. that was able to treat me immediately. Twice! The doctors are top-notch, and the staff, you get amazing service from them every time. They are professional and kind to the level of treating you as an individual instead of just a number. You will be very pleased with your experience if you are only here for just a minor medical issue. The talent really is 2nd to none here. I'm very thankful to have found a good doctor's office.