I went to get a gel manicure and had a terrible experience. The guy was rude and looking at his friends phone and talking to him the whole time. I paid the price of a manicure, but I only got my nails painted with no manicure service. My nails are already chipping a week later. read more

1st time there and unfriendly environment with plans to never go back. I was tired and in hurry when dishonest employee overcharged when I mentioned total without correction by a few dollars. Did not realize until I thought about price again when she hesitated & looked up when I got home. Lesson learned. If you go, proceed with caution (unfriendly environment + dishonest employees). read more

Wanted to treat myself and my daughter to a mani pedi. Long story short, spent $160 for the both of us, my lady injured my big toe, and both of us received only a 30 minute manicure. Didn't reach the bottom of the nail at that. On top of that, before beginning, the host sat my daughter and I in a chair...while waiting and waiting to begin he asked my daughter to get up so he could place another customer in her place. Poor service, poor communication, however eager to take your money. read more

Kenny is the bomb! With long & shorter nails, and he does a great job with coffin/stiletto shaping. I'm rough on my dip nails and they still last about 3 weeks. I saw another tech once and wasn't thrilled with the turn out, but as much as I go, this is bound to happen once or twice so no big deal! I went back the next day and the manager fixed them herself, for free. Gel pedicures always last for weeks! Tons of color options, too. read more

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Aweful experience!!! The girl completely did am horrible job on my 12 year old daughter's nails. When I asked the manager he walked away leaving me with the girl who did them talking crap in Chinese the entire time I checked out. Will NEVER go here again. read more

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So, this was my first time at this place. I was really nervous because the last 2 people at other salons had really screwed up my hair. But Audrey came over with her bubbly personality and told me to relax, I was in good hands. She's young, but I gotta tell y'all, she did a FABULOUS job!!! She will be my stylist from now on!!!! read more

I have been here several times. Tried it out as a coworker said she enjoyed the atmosphere. I started out with manicure. My nail tech, Ivy did an awesome job. She and I had a pleasant conversation. During my visit, she helped educate me on the importance of nail care. I quickly moved to do a pedicure on my next visit. The mask that was applied was amazing and made it for a relaxing visit. I used the same tech as previous as she really knows her stuff. I will continue to use her and this facility. Keep up the great work. read more

Tara did such an amazing job on my hair and Natalie does my nails and is always so, so awesome! They always respect my appointment times and are always so nice! read more

Didn't really care for the guy running the place today. Kept seating people and only had two workers. Had people waiting for pedicures and nails and as A lady walked out they yelled for her to come back. Somebody else was called into work and two people had just left. He needs to tell people that it's going to be awhile if they want to come back. read more

I was in dire need of a haircut and was recommended to try Tranquility. My girlfriend and I walked in and were immediately accommodated. We directly interacted with three lovely stylists: Brandon, Katelyn and Scarlett, however the entire staff had great vibes. I was lucky enough to have Brandon as my hair stylist! He was super sweet, very detail oriented, considerate, personable, and most importantly, a fantastic stylist. It's so comforting to know that I can relax while in the hands of a professional. Am I right, ladies?! I personally recommend Brandon and will be returning for a trim in a few weeks for my pompadour cut. Also, bonus points for being so LGBTQ+ friendly. read more

I've been going here for years and love it! All the nail techs know my name and they are very friendly! The hair stylist also do a great job with cuts, color and eyebrow maintenance! read more

Tina gave me a sub-par pedi. She only partially removed my callouses, when I asked couldn't she do more she said no. One toenail was broken and when I asked her to cut the nail shorter so that could be removed she said she couldn't, even when I showed her I had cut the nail shorter on the other foot, again the answer was no. On day 2 after pedi I returned and asked for those 2 problems to be addressed, both were done to my satisfaction but the entire time the manager who was re-doing this loudly blamed me for not enough lotion, all as other customers listened. Since she was able to rectify these 2 areas, why couldn't Tina? I've been a customer for years and have never complained. Very poor customer service! read more

I wrote a fairly extensive review already and it won't let me add to it or edit. I left out a very important detail that I meant to mention and forgot. This spa opens a clean package of pedicure tools for each customer. That was very comforting and wise to help maintain the health of each person's feet! read more

Run of the mill Asian salon. I would avoid this place! I asked for a pedi and with shellac but got my nails painted and they drilled off my old shellac with a drill and no soak. I was never sat in the pedi chair or had even one drop of water touch me. This was hands down the worst pedi I have ever had. read more

Katelyn and Scarlet are the absolute best at what they do! I will continue to stay getting mine and my children's hair done there exceptional customer service! read more

Didn't like the manicure I got from this place. I did the dip powder, and when I realized he was putting the wrong color on my nails he didn't care. No discount. No apology. Very poor customer service. read more

Oh my! I am really amazed at the total disregard for basic hygiene. No wonder people are getting infections!!! I went for only a manicure, thank goodness. I dipped my hands in a plain bowl of water with no soap or antibacterial, had my cuticles clipped with a sharp object by a technician who wore no gloves, had my hands dipped multiple times in a crockpot of hot wax, and never was asked to wash my hands!! When I asked, the technician said it wasn't time yet. When I was finally sent to wash my hands, I scrubbed so hard that now my hands are dry and cracked. I will not be back. read more

I went here to get my nails done for my sisters wedding. I've never been to MS before so I let my other siil schedule it. She's not one to get her nails done often so it's not on her. The salon was clean and they did great in my 7 year olds nails. My nails however have bubbles ( Shellac ), the girl did not do my accent nail to match my pedi like I asked her to and my pedi was less than expected in quality. The guy who my sister had took his time and did his job. My tech, Jessica didn't even smooth my heels. She's was rude and actually scoleded me for taking my hand from under the light ( which was off ) numerous times. I only gave 2 stars due to the fact my daughter was treated nice. read more

3 people I know of have contracted a nail fungus in last 3 months. Hate that I have to give them a star to do review. Manicure looked awesome and in and out fast but not worth it. read more

They never listen to what the customer wants!!! I got a pedicure first, and was up-sold to gel pedicure because "it lasts longer" - it didn't...pedicures last anyway, but gel/regular polish is irrelevant for me, because a couple weeks is fine. He painted them away from the cuticle, so they didn't last 2 weeks before you could see the color was growing off. Then I went on to the "manicure" and wanted my fingers and toes the same color. I agreed to tips prior to my arrival, but I was urged to get French tips because "it lasts longer". so, the guy proceeded to do tips with powder filler and he made them so thick I couldn't function! And they looked very unnatural. No one's nail bed only grows half-way, then turns bright white before the end of the nail bed. I wanted oval, I got thick chicklets for fingers with bright white covering over half the length of my fingernails! And he was so proud, too.....I HATED THEM.....so I dental flossed them off as soon as I could. $110 wasted....I'll never go back! read more

I won't be back! I have been one time previously and loved it and have several friends who have been. However, the service was TERRIBLE! We walked in and wait 30 minutes, the brought us the color wheels to pick a color for our dip manicures. They then proceeded to come and take them from us without saying anything as I was looking. Then the girl doing my nails talked on her cell phone the entire time she did my nails. She did not do anything but put the dip on and charged for full manicure. Then she jumped up and left the store and told me to wait about 5 minutes and find someone to help me finish and pay. My mom was with me and the lady that did hers was better but still not the quality we expected. read more

I can only speak to the eyebrow waxing services at tranquility. I have probably going there 8 or 10 times to get my eyebrows waxed but the last time I went the wax was too hot and they burned me. All the other times were fine experiences but after they burned me I cannot go back. Don't go here for fear of burning your eyelids. read more

It seems like this salon doesn't really care to make any money or take care of clients. I came in to get my eyebrows done and I was told I would have to wait until after a hair cut....then I saw someone else getting their eyebrows done and I asked if that employee would be able to do mine and she said I'm not sure I'll have to ask.....shouldn't she have done that to begin with instead of telling me to wait at least 30 minutes for a service that only takes maybe 5? Also the salon was practically empty. Mississippi salons are lazy these days. I will not be coming back here for anything in the future. read more

i have been coming here for the longest time until a couple months ago decided to give it another try today ugh never coming back for sure. I asked the older man at the front how much things were and he said he didn't know and was very rude about it read more

I went there the other day in need of a haircut. they did a wonderful job and exactly what I wanted. and the price was not outrageous like most hair salons. I will definitely go back! read more

Absolutely the worst. I sat down to get a pedicure at 5:05 on Thursday afternoon, and I was driving away at 5:26. In the VERY short few minutes I was in the pedicure chair, my male technician sent/received ELEVEN text messages. It was evident he was texting with another of the technicians, as his eyes were on her the entire time and he was turning his head to look in her direction with each message sent. He didn't even massage my feet--I literally got about 45 seconds of exfoliating lotion rubbed on to my calves and then it was on to my paint job. I even got the shellac color on my toes --to tell you how quickly and carelessly he worked. And then was visibly offended when I didn't tip on top of the already extremely over-priced FIFTY DOLLAR pedicure. WORST PEDICURE EVER. read more

I got my nails done on Memorial Day and spent over $100 on them. Two days later two of my nails had already chipped. I've never had gel nails chip this fast, they've always lasted for at least a week or two. Well I called to see if they could fix it free of charge since gel nails shouldn't chip that fast. No they were going to charge me to have them fixed. Ridiculous! read more

I would give 0 stars if possible. I always try and give a people/places second chances. First experience; went in for an all over dark brown color; left with BLACK hair and burnt scalp. Second experience; went for mani/pedi with a friend; an HOUR later we walked out because 4 people went ahead of us for mani/ pedi. read more

Typical spa. A lot of people walking around talking in another language in front of you (which I think is rude). HOWEVER....! The girl that did my mani-pedi (with shellac) was Natalie. She was awesome! I will ONLY go to her from now on. She cares about the customer, has a ton of experience, and does an excellent job. The spa is so-so, but Natalie is Top-notch. read more

Always clean. Always friendly. Delivers Good consistent quality work. Not hard to get an Apointment or walk in. Good location between Target and Best Buy in Flowood's Dogwood Mall. read more

My wife got her brows done tonight, complete hack job. Being the awesome woman she is, she says that they will grow back. What is so upsetting is that the young lady that did it was completely unapologetic and rude after my wife displayed her displeasure with her work. Don't sweat contacting us, we will not be back. Just posting a warning for future victims. read more

Went in for a pedicure a few weeks back and got a toenail fungus infection from it. I know it was from this salon and nowhere else because I've heard from other people that they got toenail fungus from there too. Will not be going back read more

Terrible experience. My mom and I went in for pedicures and the employees talked back and forth the whole time. They were not looking at our feet half the time and showed no interest in making us feel comfortable. When my mom asked if they could trim her nails shorter, the girl said no. Terrible terrible service. She also had her phone and was texting. Never talked directly to us, but when a regular client came in, she could not stop talking to her. Will NEVER go back. Worst experience we have ever had. read more

My mom bought me a certificate to get my hair cut but I've been waiting since Christmas to get my hair cut. They don't do refunds. And the only time I have off is during the weekends. And couldn't even do it there. I had to find somewhere else to do my hair. Very unsatisfied customer. read more

I have gone to Tranquility monthly over the last 2 years and have been growing increasingly dissatisfied with the way I am treated over the last few visits. Today, however, was the last time I will ever go to the salon! Jessica did my dip powder manicure. She didn't allow me to soak off the dip powder that was already on my nails before trying to PRY them off. On the first nail where she did this, I told her that my nails were very thin and I didn't think that was the best way to get the old color off. She scoffed and continued. When I flinched because it hurt so badly, she allowed me to soak after I begged. However, she began prying AGAIN. I asked AGAIN if she would please just let me soak and again she scoffed and said that is what they always did. No, I had never had them pried off before! She pried for the third time and pulled half of my nail off to way below the nail bed. I jumped and told her I was through and was going to leave and that she was really hurting me. She was visibly upset with me and agreed to letting me soak. She argued with me and said that was not normal and that whoever put them on did a bad job last time (I HAD THEM DONE AT TRANQUILITY!) I had to have two nail tips applied today because she broke off my nails prying them, yet I was charged more for having to have those tips on. I should have left when she pulled my nail off, I know. But I decided to pay. leave, and swear to never return. I will be telling my friends to stay away from Tranquility. There are too many other choices for getting a manicure in the Reservoir area. read more