We called Trailside Performance and Marine in Newport, Maine for a quote for a boat. We were quoted under $10,000. We were excited thinking we were getting a new boat. Philip called to order the boat but they only have one person selling who was busy, she said she'd call back and she did not. He called back and got someone else who wasn't very customer service friendly. He even drove all the way down there from Greenville Junction and was told only one person does sales. In the meantime, thinking we were getting a new boat, we sold the two boats we had that we were originally going to work on. Philip kept calling and calling and finally got thru and was told that the quote was in error. It was actually $5K more. We're not looking for something for nothing BUT we were given this quote in good faith, then told it was an error. I would think if a business gives a quote they should stand by that quote. Not only did they not do that, their customer service leaves a lot to be desired. Return calls NEVER made except for the very last one. Now we have no boat at all and a very bad taste in our mouth for Trailside Performance and Marine.
Worst customer service and sales EVER.
Philip Athorn and Mary Stefanik - Greenville Junction, Maine read more