Good trailers, terrible service.
On June 2018 I purchased a Dump Trailer from Clayton at the Trailers Plus Tucson location.
Upon receiving the Trailer Plus yearly reminder via email telling me to bring in my trailer for a free inspection I called the Tucson facility to make an appointment and was told by the shop personnel that he was too busy working on a "trailer that had burned up" and for me to call back in a few weeks. I found that odd and never did follow up to try to make an appointment.
Recently, my Lower Hydraulic Hose began to leak so I called the Tucson location to make an appointment for repair. On Monday 8/9 I called the Tucson location and was forwarded to the corporate Call Center in Idaho who answered telling me that the Tucson location is closed on Mondays. The Call Center Rep (Carolyn) said she would give a message to the Tucson location to call me. I never receive a call. On Tuesday 8/10, I again called the Tucson location and again was forwarded to the corporate Call Center in Idaho. The Call Center Rep (Denise) said she would give a message to the Tucson location to call me. I never receive a call. On Wednesday 8/11, I again called the Tucson location and again was forwarded to the corporate Call Center in Idaho. The Call Center Rep (Logan) said he would give a message to the Tucson location to call me. I never receive a call.
It appears that calling the Tucson location directly always results in the call rolling-over to the corporate Call Center.
I feel that having to call for assistance 3 times with no response is not a good business practice.
Since I cannot find a way to have anybody from Trailers Plus give me assistance, my only option is to now turn to social media. I have left messages on Yelp, Facebook, and even left a message on LinkedIn with the Trailers Plus CEO, Michael Snow, in an attempt to simply get my trailer repaired.
Like I said...."Good trailers, terrible service." read more