Went in to just "look" for a dump trailer but we all know how that turns out. Wade offered to show…read moreus their options. We didn't need anything fancy as we are just using it for personal use, so he showed us the affordable options, didn't immediately take us to the most expensive one that was on the lot. Of course my husband wanted the fanciest one on the lot but I talked him out of it (haha). Wade gave us the prices, and we decided to just do it. The process to finance was quick and easy. The next day we came back and picked it up. Fast forward a few hours we get home and I get the bright idea to get in it and the husband can raise it so I slide down just because I can. That's when we notice half of the hydraulic fluid supposed to be in the tank was all over the inside of the box. We clean it up, let it sit for an hour or so and more had leaked out. Keep in mind this is a brand new trailer, this shouldn't be happening. Monday morning I call and speak to Sean who asked me to send pictures so they could start the warranty claim through Five Star (the manufacturer). So I did. Fast forward to the next Saturday we take the trailer to them so it can be fixed thinking they can just fix it and then handle it with Five Star afterwards. Also knowing that we would probably have to leave it there depending on what the problem was. Wade was at the counter and I told him the issue and he explained what it might have been but he would take a look at it. Jacob, one of the service guys, happened to come into the office and immediately said "I submitted the claim, we'll have to wait until they respond". I get it, but at the same time it's brand spanking new, and it's kind of ridiculous that not knowing what the issue is, we have a $7k trailer we can't even use. Wade was quick to say, "no, let's go take a look, it could be something simple and just fix it". Luckily, it appeared to just be a bad o-ring on one of the connections and Jacob fixed it there on the spot and refilled the hydraulic fluid for us. I would totally understand if it was a bad motor or something that would need to be replaced and having to do the warranty claim. Even if I was frustrated with the situation, I would understand. What this long winded review is trying to say is... I understand that there's a procedure to follow, but sometimes it's a quick fix and I appreciate Wade for pushing to at least look at it and if it's an easy fix, to fix it without having to wait for the warranty process. Because I think it would be utterly frustrating if we waited a couple weeks just to find out it was a simple o-ring. This review wouldn't have been so nice. So, thank you Wade! And thank you Jacob for just taking care of it, and fixing it on the spot! Husband is a happy camper with his new toy :)

When you call him, can't really understand what they're saying and then they make you repeat…read moreyourself two and three times it's like they're not paying attention. That's frustrating cause I'm giving you my undivided attention. The least you can do is either tell me to hold on or give me your uninvited attention so I don't have to repeat myself never again.

Our purchase process was great. We were actually on the way to Phoenix to purchase a trailer when…read morewe saw one in their web sight. My wife called them and asked about some specific measurements and that we were on Hwy headed out to Phoenix to buy. they said they would check and call us right back. They did and it is what we wanted. It was late and they were close to close time but they showed us the unit and we decided to buy. Everyone there was very helpful and friendly. Service is also great. Doug went out of his way to fix an issue before a planned trip. Other then a misunderstanding on a process over a warranty contract that Ron was able to handle, I have No complaints about sales or service.

We traveled from Texas to Phoenix for a family wedding. When we returned to our RV all power was…read moreout. We determined it was on our end so we called and although it was peak season the good folks at Cactus RV were able to get us in, understanding our predicament. The service manager Doug got us unhooked and we were called shortly with the issues and after making sure we had a place to stay, they ordered the parts and got us on the road with a one day delay. We can't say enough good about their service, friendliness, and a great sense of humor given the circumstances. Kathy and Doug took great care of us and didn't overcharge a thing! Kevin

Great experience! I went in, they listened to my needs, made great recommendations, and had what I…read moreneeded in stock. I was in and out quickly, and got exactly the right thing for an awesome price. All the staff I spoke to were friendly, helpful, and knowledgeable. I wish more businesses in Tucson operated like this. If you need a trailer of any type, this is your place!

Took my Canyonland Teardrop in for a Wash and Pack for the Torsion axel. They replaced the…read morebearings too. They turned it around QUICK. Had play in the wheel and bearings before I took it in. Jacked it up and tested the wheel when I got home. No play. Nice bunch of fellas working on the trailer and running the show there. They explained the deal and walked me through it. If I need some additional modifications (like a spare tire holder) I'll be sure to go back for a follow up. It's hard to find people to work on my trailer that doesn't take a week at least. Took it in Saturday and had it back Monday by noon. I'm taking the Canyonland on a longer trip this summer. I'll report back if the ride was anything but smooth sailing.

We are new RV Toy Hauler owners! Hooray! 2022 RV adventures here we come! My boyfriend saw a…read morelisting online and walked in to look at it yesterday. We have been shopping around for a Wolf Pup and found the perfect one at Tom's Camperland formally known as Frost RV ! It includes so many cool specs! Julian and Jason are the best! They are super professional, the location was full of options and great customer service! They are LEO and Military friendly! They even provide RV driving training before you leave off the lot with it. Since we are new RV owners we were so relieved to know that we would be provided training on how to use/ drive with it. This business has won many awards and they are displayed in the lobby. I loved reading about how they help out the Humane Society of Southern Arizona. From beginning to end we had the best experience shopping/ buying our new 2021 Wolf Pup RV Toy Hauler. We couldn't be happier! If you are in the market for one definitely check out Tom's Camperland in Tucson, AZ. - @thetucsonlocalista on Instagram!

If you're planning to buy a camper or trailer, this is the best place to go. They have a huge…read moreselection in their lot. The reason why I am giving this business a five star is their staff. Everyone here is so friendly, accommodating and knowledgeable. They value you as a person not just a customer. We are first time customer and everyone welcomed us as if they knew us for a long time. I love this place and would highly recommend it. And this will be our go to place, for everything that we'll need for our trailer.

Not a big fan of Nelson RV. The pre-owned RV was absolutely filthy when we went to pick it up…read more Nelson had plenty of time to take care of this mess long before we came. I also understand that when purchasing a pre-owned vehicle, there will be issues. However there were many repairs along with the filth that should have been fixed before we left on a long road trip. We spent days on that trip trying to locate a store in a remote area to remedy serious problems that effected our existence and comfort in the RV. Unfortunately there was no follow up with these problems so my husband and I paid and fixed these repairs and cleaned the dirty RV ourselves. Not what should be a fun experience. But as they say, buyer beware.

My partner and I just bought our second late model class C motorhome from Nelson RV in Tucson. Our…read morefirst experience was great- and, as expected, our second experience was just as good. The motorhome was just as advertised, and Dionne had all the paperwork ready for us. Miguel efficiently handled the delivery, and everything went great. We later had a bit of mechanical issue due to a fuel issue and Dionne and Nelson RV immediately reimbursed us for the repair expense and included a generous amount in addition for our inconvenience. Communication was excellent. Nelson RV treated us great- I definitely recommend Nelson RV to any local or out of state buyer. Well done! Sutter and Weber, Palm Desert, CA

Yesika was extremely helpful in the whole process and welcoming. The details were very clear and…read moreeasy to understand with Yesika's help.

From the owner: Conveniently situated off the East Bound Frontage Road at Prince Road, I-10 exit #254, our Tucson…read morelocation features 14 service bays designed to minimize your downtime. With a fully stocked parts and service department, we’re your one-stop shop for all your trucking needs. Our expert team is committed to providing quick and efficient service, ensuring you leave with the ideal commercial truck or trailer. Visit our Tucson location today to experience unparalleled service.

We recently bought a used 2019 Travel Trailer from Freedom RV. Giovanni our Sales person was great,…read morehe was responsive to our needs and answered all our questions. He even arranged for us to show up at the service center while they were checking out our RV so we could take some measurements! He was from one of their other locations and even showed up the day we picked up our RV to ask how eveyhting was. Newt the Service Manager was also great. Accommadating and even supplied and had the service team installed a Power strip in the booth seating area. Kristen and Elka in the Service office were helpfull and you can tell customer service is their top priority. Justin in customer service was also top notch. We bought a Back-up camera and brought it with us the day we picked up the RV, we asked if it could be installed. Justin was busy however, he did install it for us otherwise my 71 year old husband would have had to climb up and install it. Yes we charged for that service and it was expected so it wasn't a surprise. We were grateful he did it. The hitch that came with the RV didn't attached correctly and he supplied one that would. The one area of improvement - the service staff who go over the RV to make sure everyhting is in working order need to check the rubber gaskets on the over head skylights/fans. When we got the RV home debri fell on the bed when we opended the hatch, we noted the rubber gasket had shrunk and wasn't sealing the hatch. The same thing happended in the Bathroon. We called and Kristen sas accommadating to our schedule to bring it back. The gaskets were changed in a few minutes. Over all Freedon RV is great.

Just got the help we needed at Freedom RV. So courteous on the phone, and they had us come right…read moreover to evaluate the problem with our hitch. Three people out to help and we were in & out in half an hour. We will definitely be back. Thanks!!!

I've had Merrigans Arizona Roadrunner work on my 2005 RV multiple times. They have always been…read moretimely and fair. I can't say enough about the service I received from them. Their service manager Eddie is as good as they get. Their technicians take the time to show me what they did and show me nuances on my rig. I knew nothing about. They're as good as it gets and I will continue to give them service and recommend them to anybody and everybody who has an RV.

Had trailer in for damage that was done at Cibe smart on orangrove rd . Cube smart could not tell…read moreme who was renting the space next to me . Do I have to pay a deductible. Next took it to blue compass on la cholera rd 3 weeks to get a testament and another 4 weeks to get parts . So zi took it to Merrigans lachollia. My trailer was broke in to took to days to find out a police e report was taken was told it did not appear that it was broke in to no forced entry. Merrigans is say they are not responsible because they have a sign saying that. So again I have to pay for some one else's being not held responsible. IF YOU TAKE YOUR TRAILER THERE REMOVE ALL ITEMS AND TAKE PICTURES OF EVERYTHING SO YOU HAVE PROOF SO IF SOME THING HAPPENS MERRIGANS WILL HAVE TO ONWN UP TO THERE RESPONSIBLE