We chose Penske after doing extensive research on the best truck rental companies for long distance…read moremoves. So many online forums spoke of other companies with old trucks that would break down followed by terrible customer service. I called this Penske location because it was the closest to our home. After just a few minutes, I knew we had found a good company! We made a reservation for one-way between Tucson and Chicago. When we came to pick up the truck it was ready and waiting. The truck smelled nice and clean. Our customer service rep was awesome and helped my husband figure out how to tow our vehicle. We are still on our way, but so far so good! Very happy with our choice!

Great moving experience with thanks to this local Penske. Ill never go to any other truck rental…read morecompany. We appreciate the quality customer service. Hank drove to the other location to ensure we got the truck and saw us through the whole process from start to finish. Less expensive and better than Uhaul i think. Good truck. We got a white one though I was secretly hoping for a yellow one with nostalgia for my childhood move penske. Good radio. Wish the chairs leaned back a little more. Tow good too.

Aiden is a superstar at customer service. Appreciated his time he took to answer questions a speed…read morechecking me out. Going to him when i rent my truck to move! This Oracle location has always been so helpful.

We made a reservation for a pickup truck to use for the day. When we arrived the person at the…read morecounter was very helpful and courteous. Returning the truck was a completely different matter, altogether. I parked the truck in the same place where I got it, then went inside to turn in the keys. The person at the counter asked me where I parked. I said spot "M" or whatever, this is when he shouted "We have security cameras and I can see exactly where you parked, and you did it wrong and you're supposed to drive all the way around the back, and there are signs telling you where to go! So next time do it right.". Don't worry there won't be a next time.

Moved from Tucson in 2018 and rented two storage units at Ina Freedom Self Storage. Keep our…read morebelongings there for over five years. Space was adequate and the service excellent. Whenever an issue came up it was dealt with immediately. The facility is easy to access and I felt that our stuff was secure. Twice we lost our lock key and both times staff took care of cutting the locks off. That was embarrassing. When it came time to leave the staff made the process simple whereas finding a new storage facility in a new state was fraught with issues. Special Note: staff member Kyle was always outstanding and a pleasure to work with. He never failed to help us out. In summary, we were happy with our association with Ina Freedom Self Storage.

I called on the phone and the guy I spoke to was awesome, I should've asked for his name but he…read morehelped me get a locker and helped with all the forms and made the process really easy for me. The facility is super easy to access and the spaces are clean and make me feel safe about where I'm putting my belongings. I totally recommend the place to anyone looking to store their stuff

Went in to just "look" for a dump trailer but we all know how that turns out. Wade offered to show…read moreus their options. We didn't need anything fancy as we are just using it for personal use, so he showed us the affordable options, didn't immediately take us to the most expensive one that was on the lot. Of course my husband wanted the fanciest one on the lot but I talked him out of it (haha). Wade gave us the prices, and we decided to just do it. The process to finance was quick and easy. The next day we came back and picked it up. Fast forward a few hours we get home and I get the bright idea to get in it and the husband can raise it so I slide down just because I can. That's when we notice half of the hydraulic fluid supposed to be in the tank was all over the inside of the box. We clean it up, let it sit for an hour or so and more had leaked out. Keep in mind this is a brand new trailer, this shouldn't be happening. Monday morning I call and speak to Sean who asked me to send pictures so they could start the warranty claim through Five Star (the manufacturer). So I did. Fast forward to the next Saturday we take the trailer to them so it can be fixed thinking they can just fix it and then handle it with Five Star afterwards. Also knowing that we would probably have to leave it there depending on what the problem was. Wade was at the counter and I told him the issue and he explained what it might have been but he would take a look at it. Jacob, one of the service guys, happened to come into the office and immediately said "I submitted the claim, we'll have to wait until they respond". I get it, but at the same time it's brand spanking new, and it's kind of ridiculous that not knowing what the issue is, we have a $7k trailer we can't even use. Wade was quick to say, "no, let's go take a look, it could be something simple and just fix it". Luckily, it appeared to just be a bad o-ring on one of the connections and Jacob fixed it there on the spot and refilled the hydraulic fluid for us. I would totally understand if it was a bad motor or something that would need to be replaced and having to do the warranty claim. Even if I was frustrated with the situation, I would understand. What this long winded review is trying to say is... I understand that there's a procedure to follow, but sometimes it's a quick fix and I appreciate Wade for pushing to at least look at it and if it's an easy fix, to fix it without having to wait for the warranty process. Because I think it would be utterly frustrating if we waited a couple weeks just to find out it was a simple o-ring. This review wouldn't have been so nice. So, thank you Wade! And thank you Jacob for just taking care of it, and fixing it on the spot! Husband is a happy camper with his new toy :)

When you call him, can't really understand what they're saying and then they make you repeat…read moreyourself two and three times it's like they're not paying attention. That's frustrating cause I'm giving you my undivided attention. The least you can do is either tell me to hold on or give me your uninvited attention so I don't have to repeat myself never again.

Much to our dismay, we move often and have been well taken care of by each and every member of the…read morestaff at the Ina road location. They're reasonably priced and attentive and when we've run later then expected, they've worked with us each time. SUPER HAPPY with our choice using the Ina Rd. UHaul services! The guys there ROCK!!

Topher is INCREDIBLE! His knowledge and attentiveness to customers needs is astonishing! Thank you…read morefor your help and support in my time of need!