On February 26th 2016, I went to see some trailers at Trailer World Plus in Nashville Georgia. I know that the website lists them in Chula Georgia, but that Chula address is a home, not a factory. The actual factory is in Nashville, Ga. Not sure why the website has wrong information on it. I had been told that Kevin Pitt would sell a trailer direct to the public without going through a dealer, so we asked to speak with Kevin. We agreed on a trailer, the cost, and I paid him the down payment. I was given an "estimated" build time of one week, however Kevin Pitt assured me that it could possibly be done faster because it was a small very simple trailer. On Monday March 7th, I called T.W.P. and Kevin answered the phone. I asked him if the trailer was ready to pick up and he said that he did not know. He stated that he would look into it and call me back within the hour.
5 hours later I still had not heard from him, so I called again. No answer this time, and he did not return the call.
The following day I called the 800 number on the website and a lady answered the phone. I explained what I was calling about and she said that she would contact Kevin and call me back.
She never called back either. Right before 5 I called them again. I was told by the lady that answered the phone that they had to order an axle for my trailer (not sure why a trailer manufacturer would not actually stock axles for their trailers) and that it should be in the next day. I was told that my trailer would be ready for pickup by the end of the day on Thursday March 10th. On Thursday I called and no one answered the phone at any of the phone numbers that I had. I sat on hold for a half hour while my call was not taken. Friday I called them again, and explained to the lady that I was getting frustrated at the situation and the fact that no one ever returned my calls, and that I kept getting put off on the delivery time. She told me that she would have Kevin call me back.
Finally I did get a phone call from Kevin. I explained to him how unprofessional the whole thing was becoming. He assured me that he would get my trailer built in the next couple of days and "throw in some extras to show you that we are all about customer satisfaction". I asked him for a definitive delivery date. He told me that he would call me back (no I did not believe him at this point) with a pick up time. That phone call never came either.
I stopped calling and gave them space to build my trailer. I did not hear from Kevin Pitt or trailer world plus again until I finally called them on Monday March 21st. Kevin answered the phone. I asked him what was going on with my trailer. Again, Kevin said that he did not know but that he would look into it and call me right back. I told him that he had never kept his word to me and returned my calls before and that I doubted that he would this time either. He assured me that he would keep it "this time".
That phone call never came.
I called Southern Trailer Depot on the following Tuesday. I left a message and my phone call was returned in a timely and professional manner. I am happy to say that on Wednesday March
23rd, I pulled out of Southern Trailer Depot with a beautiful new trailer, at a great price, and was completely satisfied with the level of service I received from them.
At this point I would not put a Trailer World Plus trailer behind my truck if Kevin Pitt was paying ME to do so. In all the years that I have done business with a wide range of business people, I have never, EVER had such horrible service as what I received from Kevin Pitt and Trailer World Plus. read more