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    Factory Direct Marine & RV

    2.0 (10 reviews)
    Closed 8:30 am - 8:00 pm

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    Services - Factory Direct Marine & RV

    Boat repair

    Boat dealers

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    We purchased a pontoon boat in 2022 brand new off the lot at the edgewater FL location. We were told that our boat had a deck that will not rot because it wasnt made of wood. That what the biggest selling point for us. Fast foward to now, the back of our boat deck is completely rotted out from the top down and slowly spreading. When contacting factory direct, we found out the Edgewater location had closed. So we contacted the location in Ga. and were told that we can get a thermoplastic deck put on for a cost of 5k. I was told our deck already had that and now have to pay more money for it. They also told me that because of covid, it was hard to get parts which i understand, however they told me that they just put any old deck on there to sell the boats. So in 3 years time, my boat deck rotted to the point i fell off the ladder. They did not even use marine grade wood. That is unacceptable and a shame. I spent over 60k for a boat whos deck is rotted after 3 years of ownership. After much research, a wood deck should last close to 20 years. The warranty included plywood on it, however we didnt think it applied to us because according to factory direct, we didnt have a wooden deck. We were scammed especially during a time when the whole world was dealing with a pandemic. Dont buy from them.

    my name is Judy. my husband and I have been married for many years and have enjoyed fishing even longer than that. We both enjoy the times we had on our boat in Minnesota . Both growing up in Minnesota we enjoyed spending time on our boat on the lakes. Recently we decided to move to Florida for our retirement dreams. However reluctant my husband sold our prized possession, his fishing boat. Most of our memories have been made on the water. I promised him we would by the boat of his dreams and fish on the river. A new and exciting experience. Our community has an access directly on the river. To bring us to the present we bought the boat of our dreams and fishing pontoon. Making new memories. to say it has been our dream boat is an absolute nightmare. I can't count the amount of times the boat has been in the shop due to their fault. we have a total of roughly 20 orders. pontoon is a 2021 and they had it more than we have had it on the water. We have only 78 hours of fun until we almost sank due to corrosion of all 3 tubes. They say it is our fault but we brought the boat into another marina and was told it was caused by the carpeted bunks. we always washed the boat the few times we had it out. factory Direct advised me that we should take our 3000 lb boat and had it lifted up to clean the bunks the few times we had it out. They care nothing about what we have been thru. Wepaid $69,000 for a boat and they want $30,000 to replace the tubes. We spent our savings on a boat that we wanted to have fun with and now we are stuck with bad memories. I cry because these people have had our boat so often and never said anything. Found out from our inspection that we there we bolts missing under the toons when Factory direct did repairs. They never said anything. They had the boat for 2 weeks for a repair and the day after we brought it home we took a ride on the river. Almost sunk we had people help us get back. So They had to have seen this sooner for all the times they had our boat and said nothing. looking At my orders I noticed that we brought our pontoon in for repairs on March 13. The service people went under the pontoon to remove panels. Never mentioned the holes in the toons at the time they had to of seen them. They let us take it out and almost sink. We picked up the boat on March 20. We took the boat out on April 11 and almost sunk out in the water. Gerrys marina did an inspection on our boat and advised us that the pontoon was missing bolts under the pontoon. That we could of flipped out in the water or did more damage. Do you think that Factory Direct cares about people?

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    Boat N RV

    Boat N RV

    (2 reviews)

    Purchased April 2018 a "Brand NEW" 2017 Layton 293RK…read more 1,192 people saw your review! just on google 1,144 people saw your video! Cut and past "Rotten Rv Roof Tennessee" for You Tube video. Boat N RV's willingness to mislead, deceive and confuse senior citizens into purchasing a unit that was advertised as NEW and should have never been on the sales floor without a disclosure of thousands of dollars' worth damages caused by Boat N RV's Technicians that would need to be repaired. Deceptively leading us to believe the trailer had a factory warranty. This was the only reason we considering purchasing new. Also misled and deceived as to the true reason Boat N RV advertised the trailer as a "Manager's Special" and too the real reason the "owner" decided to drop the line. Several opportunities arose to disclose that the manufacture was out of business, but failed to do so. This left us with no manufactures warranty, no manufactures customer support, no source to procure the missing trailer manual and no source for OEM parts. Boat N RV advertisement was misleading. The pictures (taken at Panama City Store) in the advertising didn't match the unit in the showroom. (Bait and Switch) Boat N RV, deceptively rolling their out of pocket cost for the 1 year provided warranty in to our quote for a 5-year extended warranty. The quote we received and paid for was actually for the cost of a 6-year extended warranty but were told this was for a 5-year. Of the first 74 days of owning, It was in for service 31 DAYS. All work was denied Warranty Coverage. So I decided to cancel the warranty as it was useless. Boat N RV NEVER SENT OUR PAYMENT to American Guardian Warranty Service. AGWS rejected the contract for nonpayment. Due to this, I was entitled to a FULL refund. After 4 months of excuses, I contacted "Judge Judy" and was accepted to be on the show. I was called the next day and the check was in the mail. List of Damages caused by Boat N Rv Service Technicians I have found to date. Holes in roof/rotten roof decking - While buffing the AC cowling they sat the rotating buffing wheel on roof. 3 burn holes, resulting in about 24 sqft of rotted roof decking. We have 12 to 15 thousand dollars for repairs Knoxville Rv dealer estimate. Slide seals torn roof scraped - Slide hit while moving on lot. Extending pinched seals & slide roof. Evidence of slide tracks and adjusters being moved and left loose to the point the slide was ready to fall off while extending. We were told it was "Cosmetic Damage Only" Heated under belly sliced open to gain access - To align slide and replaced slide motor . They didn't even bother to reattach material and left it hanging open making it useless. Holes in furnace duct work and off vent- while working on slide. Hole Torn in Awning - No clue how they did that. Door handle - Broke into & tv stolen while in for service at Boat N RV. Holes (2) thru slide exterior wall - Installed dinette used to long of screws. Told me it was for an option not installed on the slide. Toilet Flush Valve Cracked - Improper winterizing by Boat N RV. I provided pictures of the leak and the invoice says "No Problem Found" Boat N RV has mishandled this matter from the very beginning. I sent a letter to Travis Gray that I would never bring my unit in for service, due to Service Dept. incompetence. I requesting to return the trailer for a full refund due to the damages I had found to date. Travis Gray called me July 2, 2018 and told me the matter would be turned over to the Corporate Lawyer. From that point on I have been hung up on, no response to voice messages, been told they out of office or on the phone. Only after the Tn Dept of Consumer Affairs Did I receive a response. Boat N RV refusal to take responsibility for the deceptive, misleading and confusing practices and pay to make the necessary repairs. This has been absolutely and positively the worst, most miserable, stressful, troublesome and trying purchasing experience!

    Back in 2015, I emailed Boat N RV about their New Caravelle Razor line of boats. To my surprise,…read moreDon, the owner of the Company called me to discuss the boat. We Agreed on a build and pricing. The Boat was to be picked up in Americus Georgia, this way I could see the Production Plant and how the boats were designed and built. They would also take my wife and I to a local lake , for test drive ! It was a great experience that extends to 2019. I still have a relationship with the owner. I have had 2 times in ownership where I needed little things and Boat N Rv was very responsive to my needs and resolved the issue. I just damaged the hull on my boat ,I hit a piece of underwater floating debris on the lake after Hurricane Erma. Don is there again to help us out. Its hard to find good people these days. I thought the Wide World Web out there should know of our experience from Boat N RV, from Purchase of 2015 till 2019. Thx Don and Boat N RV

    Campers Inn RV of Macon-Byron - Dealer tag.

    Campers Inn RV of Macon-Byron

    (17 reviews)

    Go somewhere else, please--these are not honest people…read more If you ever have a problem, they'll never call you back. The "technicians" have no idea what they're really doing and the management don't care to assist you, unless it's scamming you out of money. We bought a used camper from them and less than 3 months later it needed a new roof membrane, even though they had installed a new one before we purchased it. Short story is, they did not properly secure the roof membrane to the frontcap of the camper. Since it was an installation error, I assumed that they would stand behind their work--I assumed wrong. Repairs came out of my pocket, but at least I spent that money elsewhere. This place is a brick-and-mortar scam shop!

    Do I have to post 1 star? Are negative stars an option?…read more Salesman goofed. His inventory sheet was off. He was adamant that the trailer I wanted had a tankless system. Multiple times I mentioned the deal was great IF he was selling me an Imagine with a tankless. Another dealership was even questioning how Camper RV was making money at that advertised price. On the walkthrough, it was made known the trailer I bought was NOT tankless. These goons brought over their 6'5 "manager" to tell me "you got a great deal. You should have read the brochure to know that doesn't have a tankless" 100% discounting the salesman's promise. They did drop install fee for camera and vents. After this attempted shake down by their version of Sloth from the goonies. Be warned. I should have trusted Yelp and other reviews vs believe I was getting a great deal. These folks do not appreciate customers. If that person was not the "heavy" sent to scare/intimidate me, and he is just only person that was available - - then they need to understand the optics and have Lurch take classes in customer service, voice inflection, and manners. He would make a blind deaf person cry.

    Factory Direct Marine & RV - boatdealers - Updated May 2026

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