The staff is friendly its under new management and I personally think they do a great job i had…read moretoilet issues and it was fixed Great job!

Our first mistake was buying a camper here 3 years ago. They overcharge so much it feels like…read morerobbery. Seriously - all items in their store are 50% less on Amazon, Walmart, other dealerships, etc. for no apparent reason. But hey, you live and learn. Our second mistake was not finding anyone else who can fix the camper after a tire blew out in a construction zone and ruined the underside of the camper. We figured if CW had a shop and this was their specialty, then we could take it there. They also majorly overcharge for service but we didn't know anywhere else and our insurance adjuster didn't recommend anyone else so Camping World got the job on insurance's dime. We dropped off the camper in July. I called a month later to see how it was going. They had not ordered the parts. So I spoke with several people on the phone and we got the parts ordered (Sean Shackleton was the one to confirm the parts would be ordered). And then I backed off for another month, just to call again and find out the parts were still not ordered! So then I started calling more often. I've been through 2 or 3 handlers at CW for this claim. Every time I call nobody is available, consistently, even if I ask for four to five different people. (And after three months of this I kindly pointed out that it's statistically impossible for everyone to not be available every. single. time. I. call. and magically someone was available ). They voided the check sent to them by insurance which creates more paperwork for me and another month on their timeline to get paid. When I call they admit the dropped the ball on this one, but the ball can't just stay dropped. I had to have my insurance adjusters secretary call CW with me and explain the documentation needed from them to receive direct payment from insurance again... They didn't sound too sure they understood what a W9 is. Supposedly my parts come in within a few days (It's October...) and I am torn between going and getting the camper and taking it elsewhere or leaving it to be fixed. It's ridiculous. UPDATE 10/9/26: the parts that took 2 months to be ordered in the first place have NOT arrived on their scheduled day. Update 10/13/26: I have not been given documentation, but I have been told some of our parts have come in. However, the biggest parts in told they are unable to get a tracking number for or confirm a shipment arrival date after the delay. (So in wondering how you knew the original arrival date?) Joette Kolb has reassured me she understands my frustration but yet she can't have the parts people contact the manufacturer to find out who the third party is that is shipping the parts and to get a tracking number. Regardless, I've now posted all over social media, contacted the general manager, and contacted the corporate customer care team. This is getting old and is utterly ridiculous. Photos attached to show original damage. Update 10/15/26: I still have no tracking number and was intending to give Sean Shackleton until the end of day before escalating this further. He was not even in the building when I called this morning. So I just decided I was getting my camper and taking it somewhere else. This experience has led to tons of research and I don't really want their techs and mechanics working on my camper anyways. They've already ordered the parts so they stand to loose money if I leave. When I announced I'd be there to pick it up Joette Kolb instantly changed from apologetic to threatening to call my insurance (they've been the laughing stalk of my insurance adjuster's office since they voided the first insurance check for no reason), to telling me I would owe them for the parts since they were custom ordered. I asked for my service agreement and read the fine print. It has been so long it really boiled down to the interpretation of the word "reasonable" and I was feeling like any court would determine the situation is super unreasonable (thank you online commenters to my social media post for the courage). So Joette hung up and then a lady named Marie called me; she decided to offer to cover my deductible (but it was a manipulative tactic to try and keep my business to not lose more on parts). I recall her saying she's just trying to help solve my problem. I told her she was solving HER problem, but not mine; my problem was I like my insurance company and don't want to waste their money on such a sh!*y business (I used kinder words). She got off the phone and called me back to say I could pick up my camper. We agreed it would be out front when I arrived in a couple of hours. Of course it wasn't. Also we winterized the unit before we took it for repairs and there was liquid in the pipe from the toilet to the black tank sooooo I'm just gonna leave that little tidbit there bc I don't know ‍

Purchased April 2018 a "Brand NEW" 2017 Layton 293RK…read more 1,192 people saw your review! just on google 1,144 people saw your video! Cut and past "Rotten Rv Roof Tennessee" for You Tube video. Boat N RV's willingness to mislead, deceive and confuse senior citizens into purchasing a unit that was advertised as NEW and should have never been on the sales floor without a disclosure of thousands of dollars' worth damages caused by Boat N RV's Technicians that would need to be repaired. Deceptively leading us to believe the trailer had a factory warranty. This was the only reason we considering purchasing new. Also misled and deceived as to the true reason Boat N RV advertised the trailer as a "Manager's Special" and too the real reason the "owner" decided to drop the line. Several opportunities arose to disclose that the manufacture was out of business, but failed to do so. This left us with no manufactures warranty, no manufactures customer support, no source to procure the missing trailer manual and no source for OEM parts. Boat N RV advertisement was misleading. The pictures (taken at Panama City Store) in the advertising didn't match the unit in the showroom. (Bait and Switch) Boat N RV, deceptively rolling their out of pocket cost for the 1 year provided warranty in to our quote for a 5-year extended warranty. The quote we received and paid for was actually for the cost of a 6-year extended warranty but were told this was for a 5-year. Of the first 74 days of owning, It was in for service 31 DAYS. All work was denied Warranty Coverage. So I decided to cancel the warranty as it was useless. Boat N RV NEVER SENT OUR PAYMENT to American Guardian Warranty Service. AGWS rejected the contract for nonpayment. Due to this, I was entitled to a FULL refund. After 4 months of excuses, I contacted "Judge Judy" and was accepted to be on the show. I was called the next day and the check was in the mail. List of Damages caused by Boat N Rv Service Technicians I have found to date. Holes in roof/rotten roof decking - While buffing the AC cowling they sat the rotating buffing wheel on roof. 3 burn holes, resulting in about 24 sqft of rotted roof decking. We have 12 to 15 thousand dollars for repairs Knoxville Rv dealer estimate. Slide seals torn roof scraped - Slide hit while moving on lot. Extending pinched seals & slide roof. Evidence of slide tracks and adjusters being moved and left loose to the point the slide was ready to fall off while extending. We were told it was "Cosmetic Damage Only" Heated under belly sliced open to gain access - To align slide and replaced slide motor . They didn't even bother to reattach material and left it hanging open making it useless. Holes in furnace duct work and off vent- while working on slide. Hole Torn in Awning - No clue how they did that. Door handle - Broke into & tv stolen while in for service at Boat N RV. Holes (2) thru slide exterior wall - Installed dinette used to long of screws. Told me it was for an option not installed on the slide. Toilet Flush Valve Cracked - Improper winterizing by Boat N RV. I provided pictures of the leak and the invoice says "No Problem Found" Boat N RV has mishandled this matter from the very beginning. I sent a letter to Travis Gray that I would never bring my unit in for service, due to Service Dept. incompetence. I requesting to return the trailer for a full refund due to the damages I had found to date. Travis Gray called me July 2, 2018 and told me the matter would be turned over to the Corporate Lawyer. From that point on I have been hung up on, no response to voice messages, been told they out of office or on the phone. Only after the Tn Dept of Consumer Affairs Did I receive a response. Boat N RV refusal to take responsibility for the deceptive, misleading and confusing practices and pay to make the necessary repairs. This has been absolutely and positively the worst, most miserable, stressful, troublesome and trying purchasing experience!

Back in 2015, I emailed Boat N RV about their New Caravelle Razor line of boats. To my surprise,…read moreDon, the owner of the Company called me to discuss the boat. We Agreed on a build and pricing. The Boat was to be picked up in Americus Georgia, this way I could see the Production Plant and how the boats were designed and built. They would also take my wife and I to a local lake , for test drive ! It was a great experience that extends to 2019. I still have a relationship with the owner. I have had 2 times in ownership where I needed little things and Boat N Rv was very responsive to my needs and resolved the issue. I just damaged the hull on my boat ,I hit a piece of underwater floating debris on the lake after Hurricane Erma. Don is there again to help us out. Its hard to find good people these days. I thought the Wide World Web out there should know of our experience from Boat N RV, from Purchase of 2015 till 2019. Thx Don and Boat N RV

I am happy to give 5+ stars to Mid-State RV and their Service Department for the excellent…read moreattention and service I was given when I purchased a weight-distribution hitch from them. Even though I bought the trailer elsewhere, they treated me like I was their most important customer. When I called and spoke to April, she went out of her way to get me an appointment on the day I needed one. I really want to thank Billy and Dennis for recommending the Eaz-Lift r3 Recurve weight-distribution hitch, it is amazing. They took the time to explain how to use it and to make sure it was adjusted correctly for my specific towing needs. After it was installed, I drove over 2,000 miles to get home to Las Vegas and Dennis continued to follow up during my trip to make sure that everything was going well. Even though I live in Las Vegas, I now have friends in Macon at Mid-State RV. I would definitely go back there again for my RV needs when I am in the neighborhood.

Once the salesman gets your money, they don't answer the phone for you or help you, it's ridiculous…read moretrying to get your RV fixed under warranty even! Its terrible!!

The service team, led by O, did a fantastic job helping me with my camper service. They were so…read morehelpful and led me through the entire repair process. Working hand-in-hand with my insurance company, they made sure I was aware of progress throughout the process. Having experienced camper repairs from other company's in the past, I didn't not have high hopes. But I was pleasantly surprised by the attention and quick turnaround O and his team delivered. Keep it up.

Bought a camper from these people and within a year I had an issue. They were not helpful. Finally…read moreI had to sell it because of all the issues with it. I spoke with a lady in a Elkhart Indiana and she said the probable reason I got the camper so cheap because it was a "factory second" from the factory or damaged. She said the brand I got was known for poor quality campers. Buyer Beware from this company *****Please Note, First off their new business name is Ashley Outdoors. Per the business owner stating this is a SCAM review, this is note. What the owner won't tell you is that when they were contacted (via a email regarding a warranty issue, I was told there was nothing they could do about it. So Mr. William, I'd gladly debate you on this and I would trust the lady that I spoke with from Indiana anytime. Thank you and have a great day******

We needed a fan blade for our camper. Miranda found the fan and followed the guidelines she found…read moresaying that it was $50. The credit card machine didn't work so we had to pay cash. When part of the internet came up she put in the number on the box and the price was 89.95. The manager said to charge us what she quoted us. They took great care of us!! We highly recommend Bama!!

The entire staff is amazing and helpful. I cannot say enough about our salesman Scott Carter. He…read moreis patient, attentive, and makes the experience very pleasant. Eric, the owner is amazing and will work with the customers to ensure they are completely satisfied.

I've had nothing short of great experiences working with the crew at Campers Inn. They truly care…read moreabout taking care of you (know who you are and remember) and ensuring you're set up for success. For example, they called me to let me know they has ordered some X-Chocks I may want to consider (as they knew the equipment I had at the time after some of our conversations). They didn't need to let me know that this is something I may want to consider. There was no pressure on purchasing and were truly making the note to ensure I'd be safe. Additionally, they helped me out as a young gun to ensure my camper was squared away. Tom was my mechanic at the time and he had an extra part that he used to replace one I was missing to save me the cost. Furthermore, I found myself in a pickle with my camper and Brian assisted me without hesitation and they helped fix me right up. This crew genuinely cares and will give it to you straight even if it means knowing the pricing could be found better elsewhere or by doing it yourself. Bottom line it's a store run by some solid people who genuinely care and want you to have a safe and wonderful camping experience. My recommendation goes to them for any of your camping needs or questions.

Go somewhere else, please--these are not honest people…read more If you ever have a problem, they'll never call you back. The "technicians" have no idea what they're really doing and the management don't care to assist you, unless it's scamming you out of money. We bought a used camper from them and less than 3 months later it needed a new roof membrane, even though they had installed a new one before we purchased it. Short story is, they did not properly secure the roof membrane to the frontcap of the camper. Since it was an installation error, I assumed that they would stand behind their work--I assumed wrong. Repairs came out of my pocket, but at least I spent that money elsewhere. This place is a brick-and-mortar scam shop!

Friendly staff, great prices. I have been there several time shopping for an RV and the staff is…read morevery friendly and helpful, not pushy at all. I highly recommend this place.

Terrible business. I had heard they went out of business but if they haven't avoid at all costs…read more The owner is a horrible human, screaming at me, insulting me, all because they have shady business practices. I bought a $100K RV from them to get treated like garbage within 6 months of purchasing said RV. The entire staff is incompetent as well and shouldn't be trusted in anything they say. I wish I had gone with my instinct and walked away. Even the financial institution they used for our loan is having a hard time getting them to help them with my RV. I'm quite certain the other reviews are fake to try and dilute the algorithm.