Change me $110.00 dollars for looking at my van told me they couldn't find nothing wrong, pure…read morerobbery look at it for 15mins

TLDR: They lie about the time it takes to do stuff. I understand they are understaffed, but…read morecommunicate that instead of promising 1-2 weeks less than it will take. I dropped my truck off on a Friday, and they said it would most likely take 2-3 days to fix, including time to buy parts, but since they were a bit understaffed, she was going to promise me it done by the following Friday. I was fine with that. The Thursday before the promise date, I called to ask what time I could pick up my truck at. It was then (only after I called them) I was informed that they hadn't even started work yet. That's when I informed them I needed it for a work trip by the following Wednesday. Knowing it was in a rush, they decided... to not start until 3 o'clock Monday. Unsurprisingly, they didn't have it fixed before the work trip.

My battery died while in my garage. I called AAA and the towed my car to Grimes Auto Service. I was…read moregreeted by a tech and I explained that I needed new battery. Remember there was no appointment and I was told I would, i would have to wait about an hour. About 20 minutes late I was told the I was good to go. Amazing the service I received should not go unnoticed. I, of course, took care of the tech who did the work. What a geat business. I highly recommend them to Tifton auto owners.

Took my car here for an oil change and they cracked my front bumper! They didn't want to fix it but…read moredid. Blamed me cause my car is lowered. Out of a car for 3 days because they didn't want to pay for a rental while i was inconvenienced for their incompetence. Will never go back here for anything or recommend anyone go here!! The name Grime says it all!! Go here at your own risk!!!

I have had a good bit of work done on my vehicle by Mr. Mike here. I praise God for Tifton General…read moreTire and the people who run it.

Great old-fashioned service prices were very fair. Service was great. I would recommend this place…read moreto anybody. Thanks, Limomike.

Thank you Ten Speed Truck Service! Great customer service and got us a new truck battery super…read morequick so we could get back on the road for our vacation! Very happy campers! Thank you again!

From the owner: For more than three decades, Ten Speed Truck Service has been a leading provider of truck repairs…read morein Tifton, Ga., and the surrounding areas throughout southern Georgia. With that level of expertise, we can handle full-service repairs, such as transmission rebuilds down to basic oil changes and everything in between. We service all major tire brands and manufacturers.

DO NOT take your vehicle here if it needs service! I have taken multiple vehicles here over the…read morecourse of the last 10-12 years. Approximately 5-6 years ago the Service Department took a nose dive. EVERY time I bring a vehicle here, there are nothing but problems. For example, I brought a fleet vehicle in for multiple dash lights. 3 different times I dropped it off and left it with them for a week. They did nothing more than "have a tech drive it home for lunch" and couldn't get the dash lights to come on, so no diagnosis or repair ever made. Just let the vehicle sit outside for a week at a time on 3 different occasions. Said that I needed to bring it in when the dash lights were on so they could hook it up to the computer to get codes. I followed their instructions and brought it back with the lights on, but was told they didn't have time to look at it. I even went to another Ford Dealer in another town who hooked it up, pulled all of the codes and printed me a list without even charging me a dime or making me wait 5 minutes. Even after I gave them a list of the codes obtained from the other dealer, they couldn't diagnose or fix the problem. I then took it to another Ford Dealer in Valdosta and they recognized right away it was a known issue with a TSB and had it repaired the first time. They also can't figure out how to process transactions for those paying with fleet cards. After taking my vehicles to Robert Hutson's in Moultrie and having great experiences, I made the stupid decision to give Griffin another chance this week on my fleet vehicle for what should have been a simple recall and basic oil change. I dropped it off on Tuesday 7/1/25 before I went out of town for a long weekend with specific instructions to take care of all open recalls, perform an oil change and tire rotation and explained I would pick it up when I returned on Monday 7/7/25. They never call to advise of issues or even to let you know your vehicle is done. I called them today late morning 7/7/25 only to be told the vehicle was not done yet because they couldn't get approval from GSA to pay for the replacement wiper blades and filters that I never asked for. They also didn't complete the recall because they said there was some cargo that needed to be removed from the vehicle. Service Advisor Alayna lied and tried to put the blame on me by stating "You didn't even mention the recalls until the last minute." Prior to today's phone calls, the only contact I had with them was Tuesday 7/1 when I dropped it off with instructions to complete all open recalls and while's its here, change the oil and rotate the tires. She denied any responsibility or accountability and instead hung up on me. I promptly drove down to the dealership to finish the conversation in person and retrieve my fleet vehicle. When I showed up, she again denied any accountability and claimed "I did MY job". I then had at least my 3rd conversation with Service Manager Stacey. The last time we spoke, he apologized for the terrible experience I had when brining my personal vehicle in for multiple services. On top of the other repairs/services it brought in for, it was supposed to be washed and vacuumed as part of the "Lincoln Promise" which never happened. When I reviewed my receipt, I noticed that I wasn't charged for the oil change I requested. I was assured by 3 different employees that they changed the oil and just didn't charge me for it, but couldn't explain why they would do this for free? They repeatedly offered to reset the oil service interval in the vehicle's menu and put a new sticker on the windshield and send me on my way. It wasn't until I showed them the same original dirty oil filter and dipstick it came in with. Only then did someone finally admit they had lied to me about the oil change. Service Manager Stacey apologized, accepted the blame and said they need to do better. At that time I asked to speak with a higher authority and was told that they weren't in, but they would take my # and have them call me. My phone never rang. Even after I called back again, no one from the dealership's management ever reached out to me. Based on my experience today, clearly they have not improved any. They don't put forth the minimal amount of effort to even call customers and let them know if there's a problem or their service is complete let alone properly diagnose and fix problems. Today after talking to Alayna and Stacey, I finally got to speak to Stacey's boss Eric. Once he heard about my experience he also agreed that they had failed and apologized. Clearly, they are not concerned with improving and instead blame the customer when they screw up. From my conversations with service dept. staff at other dealerships, they said they have heard a lot of the same complaints about Griffin Ford/Lincoln.

Griffin Ford in tifton is the worst place to purchase a vehicle. they do not help you when they…read moremake a mistake fixing your vehicle! They are NOT true to their word at all and have shitty customer service reps who answer the phone with bad attitudes and disrespectful tones! My husband's rear end slung out from under him bc GRIFFIN FORD decided not to tighten the bolt that held the rear end together when they "fixed" it! He almost wrecked his truck and could have gotten seriously hurt but I guess they don't care about their customers like we thought they did! We are LONG TIME customers of Ford since about 2005 but this will definitely have us looking at other places and vehicles! do not use this place! go to WOODY FOLSOM in BAXLEY for all your Ford needs!