I ordered a 7x12 enclosed trailer on Monday May 12, 2014 exactly as specified in an ebay ad. The contract I agreed to said a build time of 2-3 weeks. I wanted to pick it up on Friday May 30th, which is just shy of 3 weeks by the weekend. I thought, worse case, I'd wait around until Monday but really wanted it Friday or even Saturday.
I called several times wanting a firm completion date during the 3 week build time. I am not from Georgia but bought a truck down there and thought I'd get the trailer at the same time. I could never get a straight answer as to a specific completion date.
On the 30th, the day I wanted to pick it up Crystal finally called and said it should be done that day so I agreed to pick-it up on the following day. When I arrived on Saturday after driving for 4 hours I was told it should be done on Monday but could not guarantee it. I had to decide weather to get a hotel for 2 days and hope it would be done on Monday or forget it all together and get my credit card company to refund my deposit.
I left, and an hour later Crystal called and said it is completed and ready for pick-up. I went back, completed the paper work and drove away with it. I've hauled it for 3,000 miles now and am happy with the build quality. They built it per spec except a 7x12 trailer is actually 6'9"x11'9" and it was completed in 3 weeks.
The most frustrating thing is the lack of definitive answers during the build process. It was very difficult to get them to return phone calls and have any level of certainty about completion. I have left-out lots of the details of frustrating conversations for brevity. There have been lots of negative reviews under other business names they have used on the internet. If they had drastically improved communications with me during the build process, I would have gladly given them a higher rating. read more