I have been going to Tracy's nail shop get my eyelashes done for approximately 15 years. The for the eyelashes are usually great however the customer service is horrible today. Especially when Tia is not there but Nikki the lash tech is the very worst. I went in 12:30 today to get my lashes done. It was a was one and I waited 45 minutes or more before she tells me to come back tomorrow. She's booked for the rest of the day ALL DAY! She has an appointments scheduled at 3pm ( it's a little after 1pm) and she has no more available time to do my lashes. At that time she had 1 client in her station she been working with and "NO ONE else" in the shop waiting or other-clients in the 49 minutes that I had been waiting. when I told her that tomorrow I am very busy preparing to going away on a trip And I work so I couldn't come back. She said oh well I don't have time for you today. After being a loyal client and referring numerous clients to this shop I as so continually disappointed at the disrespect and lack of appreciation for their cu! read more

( REALLY ZERO STARS ) What I asked for and what I got she definitely couldn't do instead of clear pink bottom application she used a ugly nude color not all the colors where used very much rushed an the white stripes are broken the yellow is cracked the black leopard spots are glob spots and I got my nails done yesterday march 29 2025 laid 120 with eyebrows including didn't even get my feet done because this bullshit was enough for me I'm not made of money lol should have known not to go here base off I've been here before years ago but I'd figured they make some improvements due to all the negative reviews they received guess not they don't value our dollars THEY ONLY CARE ABOUT THE MONEY read more

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I went yesterday to get my eyebrows waxed felt a sting during and I did not realize later my that my skin under my eyebrow was burned, when I called to cancel my following appointment for my lashes because of that, I told the lady on the phone that I also was calling to inform you that my skin was burned by the wax and it wasn't cooled before applying, and did not even get an apology she was only concern with who I was canceling my lashes with. Sad I remember when this nail shop was great with excellent customer, not anymore. read more

This is one of the nastiest nail salons in Sacramento. I'm the first one in and the sink is dirty. There's a dark nasty film all over it. The handle to turn on the water is sticky and full of caked on dirt. The trash can by the stink is nasty. The floor looks like it ain't been mopped since they opened. The nails lumpy and the powder uneven. Just don't waste your time unless you're State Board and ready to write citations. read more

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I like the lashes but they charged too much. I came here because my coworker gets 50$ sets. I called to check before I came and they said it starts at 30$. They charged me 80$ and she said it takes more attention. It took a hour and a half and the girl that came in at the same time as me was still getting hers done when I left. I'm not going to pay 80$ for lashes from here again. I might get a fill but that's it. read more

Came here for a pedicure the first time and things went great so I gave it a second chance and received a different nail tech and the lady who did my toes rushed it at what felt like less than 10 minutes not even fulfilling the full pedicure treatment on their menu. she didn't even scrub my feet, only rubbed a hot towel on my legs and did a poor job painting my nail too, I also paid extra for gel. All this because some customers walked in when there were several other nail techs available, so they weren't even short staff. I understand you don't want to keep customers waiting but if someone paid good money for their service I don't think it's fair to cut them short as well. I wish I knew her name but unfortunately I didn't think to ask because I didn't know she was going to rush me out of my seat. When I noticed she was already painting and drying my nails I was so disappointed but I didn't want to say anything to cause disruption in the nail salon. Will not be returning! read more

Gets the job done. . When I need a pedicure because my other place is busy or closed. This is right next to my salon so I come here after done with haircut. . The pedicure I have done a fancy one which is there top price one. It was ok not the best so I just get the basic one now. . With the basic one not the 23 but the 28. So I understood with basic 23 and above basic for 28, your paying for the masque for the calves. The masque gives a cool refreshing feeling for tired legs. The masque also is nice to get rid of the dead skins too. . They basically get your foot taken care of if you have ingrown nails. After pedicure it comes with a color basic. If you want gel color its extra. . Overall clean the foot, got the ingrown nails taken care of, got the toes colored. However keep in mind the foot massage was a foot rub only no power just basically massage in the lotion into it. Which I don't expect much since its a basic pedi, but its kind of saying well basic pedi basic massage. read more

Absolutely Unprofessional, Can't even do nails right at this point just close down the store, they're complete assholes. Your better off going to the one right next to it and getting you hair done instead. read more

10/10 highly recommend went the extra mile to find the right colors for my design and re-did based on my preference. Super sweet. Definitely will come back and was affordable.they also had card which I feel like some places be only tryna take cash. read more

Tracy Nail Spa - Toe nails - Eyelash Service Near Me - Sacramento, California

Very dirty and bad amateur service! The old lady by the door ambushes you and then does a very horrible job! Acrylic all over my nail beds, completely lifting after four days! Very disappointing because it's not cheap... read more

Tracy Nail Spa - Acrylic on nail bed and gel paint lifting - Eyelash Service Near Me - Sacramento, California

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Unfortunately, I cannot give this one star. I went in early on a Saturday to get my eyebrows wax. I was an extremely horrible experience. I had my eyebrows waxed before. I don't know if the strips were too long but I have an second arch under my natural eyebrows. Under my eyebrows are burning. I had to keep an wash clothes on it to cool it off. Never will I do this agian. read more

Loved my nails, Mary does a nice job! Always takes care of me and never makes me feel rushed. Listens and will redo until she knows I am 100% happy!! read more

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As always I left a happy customer. I had individual lashes applied by Tracy. I am always told how natural they look. read more

Tracy Nail Spa - Great service, great prices! - Eyelash Service Near Me - Sacramento, California

You guys, please please please just find another shop. I'm not usually this mad nor post many negative reviews, but I think it's important for you all to know. I did a walk-in and asked to get my acrylic nails removed. That's all. Another lady came up and I sat in her booth. She told me $10 for removal, file, buff. Sure. I didn't mind. I just wanted my nails to be removed. While she was starting to remove my nails, she first used the machine to help buff(?) down the acrylic. Then she grabbed another fake nail to push it underneath my acrylic to peel it off. I told her the acrylic was on my REAL NAILS. She replied, "yeah yeah." SHE LITERALLY PEELED MY FREAKING ACRYLIC NAILS OFF! I mean, I'm not someone who knows how to take off acrylic, but I know this was NOT a proper way of taking off acrylic nails. I am PISSED! She also charged me $11.00 instead of $10. I didn't say anything because I just wanted to leave... go home... and fix my nails that she f*cked up. NEVER AM I EVER COMING BACK HERE AGAIN! Horrible horrible horrible! I also forgot to add, SHE BROKE MY THUMB NAIL INTO MY NAIL BED. Then glued it back together. Which was so painful. NEVER AGAIN! read more

I went to get my lashes on today, brought my own lashes (strips). Walked in and was sat down immediately. The ambiance was nice, well lit, you can tell they get business daily. The lady that put my lashes on for me was very nice and I love em. I'll be back! read more

Went to get an over lay on my nails they told me to sit down never told me to wash my hands just started doing my nails needed cuticles cut instead of cutting them she tried to drill them off &' nipped me Got clipper out car started my cutting cuticles. I told her to give it to me I'll do it myself she did my left hand I did my right my left hand was the only one bleeding I told them I don't want ber to do my nails they found me someone else I washed my hands but used hot water which made it even more irritated when I sat down she said what I happen I said wym she cut she she called someone else over &' she said no you did tht you sat in the chair &' cut your finger's yourself I only did my right hand &' buffed my right bc it was so blotchy she pulled skin off the lady who did it came over &' was like let me see I showed her was said no no you did I'm like lmao what do you didn't cut me w the drill? Then cut me w the cuticle cutter &' said sorry I cut your fingersss?! &' got the clippers out your car no disinfectant They was like no you did we can't do your nails like that moral of the story unsanitary &' unprofessional this is how my left hand looks read more

Tracy Nail Spa - needed cuticles cut instead of cutting them she tried to drill them off &' nipped me Got clipper out car started my cutting cuticles. - Eyelash Service Near Me - Sacramento, California

Critical: Cleanliness, Professionalism, Punctuality, Quality, Value This place can be CANCELLED they have the worst customer service I've seen, they sure as hell don't know what they're doing with nails. I've never left a nail salon so disappointed and upset. They have good reviews for eyelashes so I tried those as well and mine are already coming off first thing next morning and I used a makeup wipe to wash my face.... this place is trash and so is the customer service I paid half for a half ass job 10/10 would NOT recommend Edit: they advertise as they follow covid guidelines for cleanliness but it's a joke! They didn't sanitize my station even after moving me from nail tech to another and there was somebody's food and snot towel where my phone and purse were placed I was PISSED yet we have to come in here with a mask or no service?? WHATS THE POINT if y'all want coronavirus hit up Tracy nails because that's how they get down anyway ‍‍ read more

Tracy Nail Spa - Nails - Eyelash Service Near Me - Sacramento, California

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I have been coming here for 8 years to get my lashes done. I usually make an appointment and I still have to wait for them to finish on the previous client. They are very unprofessional and talk to each other across the room and don't care if there spit gets on you. I made an appointment yesterday for a 1:00 pm appointment and my worker is not here!!! This is very unsatisfactory because I spend here just to make sure I was on time... Smh read more

Hell no!!! Don't do this to yourself!!! Tracy and her staff are very unsanitary!! In three years I have never smelled this place smell like any type of cleaner at all. I have seen leftover dead skin at the foot spa and watched them place someone there to do their toes next! It actually happened to me. Because I loved my lashes that Sandy and Annie used to create, I would only let them paint my toes if it was a dire emergency!! They use the same dirty, over washed, color been gone, sheets on the eyelash beds and don't change them in between guests. Did I mention, I have never seen them clean the tweezers they use to apply the lashes. As a matter of fact, the health department should close this place down. They run through staff like tissue paper.... a true testament to the owner's ability to manage and her disrespectful attitude. After three years of loyalty to this place regardless of the unsanitary conditions, I tried to pay via my wife's credit card she refused to take my payment. I advised her that I needed to go get the cash then. Why? Why did this unprofessional trash run outside and request that I leave something there instead! After advising her I wasn't leaving anything there she took the same credit card without my wife's ID!!! Needless to say she lost my patronage forever!!!!!!!!!!!!! read more

This was my first time here and I probably won't be back. I felt like the lady was not taking her time doing my nails and I didn't appreciate how she was rushing. I got a regular full set white tip and it's not the greatest. I also got my eyebrows done which came out pretty decent. read more

Tracy Nail Spa - French tip with gel. $25 - Eyelash Service Near Me - Sacramento, California

Thai, just wanted to apologize and say I won't be coming back. You have always been awesome to me but you were not there this morning and had Tracy, I believe the owner try to fix my lash but she kept saying there's nothing wrong and made it worse. The end of my lashes ended up falling off the same night and it's been only a few days since you did them. I should of left it; it probably would of lasted a few more days. I couldn't wait for you since I had to catch a flight. I understand things aren't always perfect but with the owner not taking pride and not caring I refuse to come back. You should leave and go on your own. Best wishes to you. read more

Avoid at all cost!!!! They have flashy specials and what not. Well NOT!! Horrible service and horrible job. I'm a positive optimistic person. But no mam!! The half ass no experience job I got today? I will never go back and the lady knew she messed up. She apologized a few times and we all know they hardly ever do that. But I was good. I got the service and I paid for it and left. read more

Just got my nails done a couple of hours ago...and the gel polish is peeling off and becoming warped. Tons of dirty chairs. i hope they read this review and clean the tables and chairs. Never again! read more

Tracy Nail Spa - Eyelash Service Near Me - Sacramento, California

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I use to come here a lot. But in the last year or two the service and environment has become horrible. This is NOT a calming spa environment in anyway. The nail techs are disrespectful, there are kids running around everywhere, super loud and dirty. They DO NOT use clean tools. The last time I came, my fingernails became infected and that basically killed any chances on me ever coming back. DO NOT GO. read more

Tracy Nail Spa - My nail became infected last time I got my nails done. - Eyelash Service Near Me - Sacramento, California

Most amazing nail experience ever. First off yelp says they close at 7 but the lady told me sometimes they're there until 8 or 9 because they get so busy. Anyways when I called the lady was so nice to me and said come on in. So I got there and I was started on right away. I got tips with gel polish and a bow and it was so quick and simple. My nails look great and the process was amazing. The lady talked to me the whole time and was patient while I made the dreaded gel nail color decision. Place is a little dirty but it doesn't take away from the lovely service. I will ABSOLUTELY be back! read more

Tracy Nail Spa - Acrylics with gel polish #116 and a bow - Eyelash Service Near Me - Sacramento, California

They are not the best with customer service. Tracy came in to do my lashes she and ty are good at them. I had the pleasure of my nails being done by Lee She's creative plesant and clean. Problem is they pass you around to so many people and theu lack design skills. However if you can get in with LEE you'll appreciate it. read more

Tracy Nail Spa - Eyelash Service Near Me - Sacramento, California

The only reason they get 1 star is because of Tai and her customer service. Other than that; this place is dirty, nasty and very unprofessional. Staff eatting and walking around. The beds to get your eyelashes done are dirty. The lashes they take off prior clients are all over the floor. If you look at the base boards and under the sink where you wash your hands you can tell it hasn't been cleaned in years. However they have a state board daily cleaning sheet that is grouse. I wouldn't recommend 1 person to this place. read more

Do a good job on eyelashes. The nails are not very good and break easily. My diamonds fell off in 2 days unfortunately. read more

Tracy Nail Spa - Eyelash Service Near Me - Sacramento, California

Rude service they will give you a eta and won't be on time ask you to wait additional minutes and will take another customer before you're initial appointment I've tried time and time again I've tried to be very supportive because I like some of the work but the shop ain't clean they always have a pest problem they are rough when they do your nails they are rough they do not clean out their pedicure station I stopped getting my nails and feet done there today was the last straw with the eyelashes I've seen the owner use a toenail clipper to cut eyelash I'm over it and because it's in a urban area doesn't mean that you should treat people like that read more

My mother in law went to get a fullset on nails and pedicure on Sat. July 11th. She received gel polish and when her process was finished, the gel was coming off the nails at the cuticle and the fingers. She raised the concern and was told to come back. Upon return on Monday, she was treated nasty by the manager after waiting in the car for 45 minutes for service. I don't recommend this shop. Everyone should be treated with respect. Paying 75 dollars should look better than this!!!! read more

Tracy Nail Spa - Polish lifted from around cuticles. - Eyelash Service Near Me - Sacramento, California

I went here to get eyelash extensions and a pedicure. Tracy was eating what looked like a croissant and proceeded to wipe her hands on her clothes. She then started to do my lashes and I asked her to wash her hands before she put them in my face. She washed them and came back. She glued the outer corners of my bottom lashes to the eyelash extensions on the TOP of my eye because she did not adequately cover them with a strip. She then cut them (my bottom corner lashes) off to separate them. I didn't realize my bottom lashes were cut until i got home. smh. The old man who did my pedicure did an ok job. The lady who did my daughter's manicure did a poor job. She cut too much of my child's skin off and it hurt. And she did a bad job on the nail polish. I seriously wonder if any of these people are even licensed. I do like how my eyelash extensions look but my bottom lashes are gone in the outer corners of my eyes. I'm so disappointed about that so i don't think i'll be going back unless Tracy reads this review and does my eyelashes free the next time. read more

My friend and sister had their eyebrows done here and my friend comes here all the time to get her nails done. They look good. The reason I didn't give 5 stars is because the wait is long sometimes. read more

Tracy Nail Spa - Eyelash Service Near Me - Sacramento, California

I give this place 5 stars because I am A eyelash addict... I have been doing this now for about 5 months and this is my second salon. I live here in the South SAC area and I was driving all the way to Natomas. I am so happy I found Annie here at Tracy nails. I am very picky and particular about how I like my eyelashes... I do not like them cluttered. I like them spacey with the Hollywood Cateye flare & she does them perfectly with a Hollywood style... I am so impressed I feel almost as though she does not belong here ... she is a diamond in the rough ...I do not know what I would do without her... and the price is unbelievable. I don't even wanna mention it...Ask for ANNIE read more

Tracy Nail Spa - Eyelash Service Near Me - Sacramento, California

Horrible customer service. The nail technicians are rude and impatient. Lee lee is definitely not accommodating and the shop has zero gel colors to choose from. Tracy is just as bad and should all do customer service and etiquette training. I will not be coming back. I would suggests spending your money somewhere else. Not to mention they only accept cash because the merchant machine has been down for days. read more

Tracy Nail Spa - Supposed to be mood change. - Eyelash Service Near Me - Sacramento, California

I've been coming here for 2yrs now I started with Ty getting eyelash extensions who is a excellent technician, however my heart is with little Annie. I remember when she started putting on lashes she takes her time and she takes pride in her work and I love that. Annie will hook you up on the lashes as long as she is here I will continue to come here. All other nails/pedis services are sloppy rushed and your treated like cattle, I have another shop in Natomas I go to that will make you feel like a queen for Annie.. read more

This place was horrible I don't recommend anybody giving them any business after visiting Thursday it's Sunday I have a swollen toe because I was cut I have half of eyebrow I just went in for a mani-pedi and eyebrows she gave me back $5 place is in need of renovation no customer service skills I hate that their finger nail polish is behind their station you can trip over a plug. read more

Tracy Nail Spa - Swollen toe where I was cut - Eyelash Service Near Me - Sacramento, California

I love this place. You may have to ask for the nail tech of your choice. But they normally do a fantastic job here sometimes you have to explain what you want. But it kinda reminds me of Kim's nails in Oakland... read more

Tracy Nail Spa - $59.99 package: Eyelash extensions Full set Pedicure Eyebrow wax Lip wax - Eyelash Service Near Me - Sacramento, California

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Brought my 2 friends with me to Tracy's nail because I like how they did my nails before. We get there and it was somewhat busy, a lot of people getting eyelash extensions. We wait about 15 minutes before we get seated. They take my 2 friends and sit them on the other side of the salon from me. It was my birthday and we told Tracy we wished to be seated together. Oh well no big deal, I ask for a French manicure and everything seems to go fine until the guy who was working on me gets to the part where he files them. He filed my skin open on my fore finger. I was trying to pull my hand away and was grimacing until he finally let go. He saw I was bleeding, covered it with his paper towel, and said OWWW. He finished the rest of my hand and told me to wash my hands and pay. After that he put on clear polish and told me I was done. I wanted a design but he never offered. It was $29 for a basic French manicure and he cut my finger. Now onto my friends which turned into a nightmare. She has bumps on her tips from the acrylic not being smoothed out, there was paint that had chipped because it wasn't dry by the time they told her she was done and to move so the next person could sit. We asked the lady to fix it and all she did was repaint the nail. Didn't even try to fix the bumps. After she finished we look at the nails and they look the same, so we tell her kindly again that my friend was going wait to pay until they fix it. The older lady, who did her nails, then approached us mad with nail clippers saying you don't pay then I take off. At that point we stopped being nice and explained she could take them off because all we said was we wanted to wait until she finished her customer so she could fix it. She grabs my friends hand with the clippers and my friend has to snatch her hand away. At that point Tracy comes out and asks what the problem is and we tell her we no longer want the nails and if she could take them off. She tells us she can fix it but my friend was frustrated and we talked it out with Tracy. Eventually we decide to have Tracy fix them, she took her time and she fixes the nails. We thank her and they pay so we can leave. If it wasn't for Tracy's professionalism we would've have them remove the nails and leave. It was very unprofessional for the lady to approach us with nail clippers simply because we asked for the nails to be fixed. I will never return here even though this was my go-to spot for nails. My friends will never return, I wanted them to try Tracy's out because I loved it and it turned into a nightmare. read more

Tracy Nail Spa - Hard picture to take, but the deep cut from the nail file. - Eyelash Service Near Me - Sacramento, California

Great customer service. Came for a pedicure with my friends. The service revised was nice, technicians were friendly and engaged in my joking and conversations. read more

I gave this place two chances, and both times I went there I was very dissatisfied with my service and results. They did a very sloppy job, didn't listen to me when I told them what I wanted my nails to look like, and cut me a bunch of times with their tools, and didn't even have proper disinfectant to clean my cuts. read more