I stopped in primarily to view the cat room. I had heard about this store from the Virginia Cat…read moreFestival last fall, and was curious to check them out while in the area. Before entering the cat area, a friendly worker had us sign electronic waivers. There were plenty of places to sit and toys to play with the cats from Heritage. I will say it wasn't my favorite cat room, however, as it didn't feel ventilated at all and it smelled strongly. I think perhaps if they add some air flow or clean the litter boxes more often that could help. The cats themselves were cute and I was very tempted to adopt Loodles, specifically! Precious girl. Once I was finished in the cat area, I stepped back into the shop and browsed. I saw a cute treat dispenser, so I purchased that along with a catit fountain. I haven't tried the fountain yet, but I did notice that it was $8 cheaper than I paid at other retailers, so that was pretty disappointing. I'm just chalking it up to supporting a small business. Hopefully the cats like it, as they ignored the last fountain I purchased! My orange does love the treat dispenser and has largely figured it out, so that's been a success. They also had some cute toys, and I bought a little birthday cake toy that I gave to one of my cats on his birthday about a week back. He's still playing with it, so that's a good sign! Overall, I think this is a great space that could be excellent with a few tweaks. I appreciate what they do to help pets.

Be wary they hire people that are pitbull apologists, the store is way too tight and…read moreconfrontational too they need a better floor plan, prices are a bit high as well but they have a large selection of good products here too. Be wary of one lady in there too that they hired, idk what her name is but she certainly has a discriminatory view on properly bred dogs which irritated me, basically blaming proper breeders for the issues in shelters instead of backyard breeders and ignoring the fact that pitbulls cause over 60% of fatalities every single year calling "German shepherds more dangerous than pitbulls" just because of the bite psi.. they are third on the listen karen, get it right, if ur gonna argue about something like that and be in the shelter business maybe you should properly research facts like that instead of spreading misinformation through your "agree to disagree" idiocy. It's sucks cuz I like this place to peak in like twice a year and see if they have anything new and cool for my dog to try out but instead I'm met with pitbull apologists not once but twice now. Owner needs to do a better job in who they hire. Will be buying stuff when possible online and through other small businesses now instead of this place.

Only place I will shop for my dog. Best cleaning stations EVER! Staff works their butts off, and…read morewhile I wish there were more in the store, I am always impressed with those on duty.

The best and most reasonable dog nail trimmer/groomer around. They also have an amazing selection…read moreof pet supplies.

Could not be more pleased! The owner provides the ultimate in customer service. Extremely…read moreknowledgeable and helpful. Information on how to care for the dart frogs was made simple. Anyone could create a healthy environment in which the vibrant frogs could adapt to. You can tell the owner takes pride in the service he provides. Moore Fish N Friends website is easy to search. You are able to find exam what you are looking for. There's plenty offered. From dart frogs and geckos to habitat supplies and insects/bugs. Collectors should definitely take advantage of the variety offered. They are worth more than priced. I would definitely recommend.

Stopped by for pet stuff and the food was on sale. Bonus! Quick in & out. Open until 9pm. We know…read morehow to party on a Saturday night, I tell ya! Ha!

We have been taking our dog here for about a year and this morning they cancelled our dogs…read moreappointment at the last possible minute, and then rescheduled him for a week later, my husband was already on the way to the groomers and we had already given the dog a tranquilizer. I find this to be extremely unprofessional behavior. Why bother making appointments if you are not going to honor them? You need to have enough staff to cover your appointments. In addition the woman who called to cancel the appointment had that "gen y" inflection where she sounded like we were boring her or keeping her awake, didn't actually sound sorry for the inconvenience, was not at all proactive in any way in offering solutions. I found her quite rude.

The staff on more than one occasion has been rude, difficult, and generally unfriendly. I will…read morenever return.

I had a small 20 gallon fresh water community fish aquarium. For over 30 years I had been enjoying…read moremy fish. They would come and go, but for the time I had them I loved to just sit and watch them swimming around. I am retired so will stop and just enjoy watching them swimming atoind. This Christmas my Son,and Daughter-in-Law surprised me on Christmas Day with a 75 gallon aquarium new set up, including a cabinet stand. As a result of this gift I got to know the staff at Petco on Casy Blvd, quiet well. They have been a God sent to me in helping me with seting up information for my new community home for my fish. I purchased fish and accessories from them. Each and every time I came in the staff treated me as a friend and was glad to help me in every way. One young man working there went out of his way to assist me in every way. I am sorry, but I don't recall his name, but if he sees this, tanks to you I have a nice home for my fish and I am sure I will se you again.

My dog had been having issues with her ears and the night before she had scratch so bad that her…read moreears started bleeding. She needed a cone for her head and we were driving down to Petco, but decided to give the small pet business a phone call to see if they had the cone and if they were open. The lady on the phone was very nice including explaining dog neck size. I have a big dog and very often don't find stuff in her size. They closed in 10 min I was 15 min away. She very nicely said that they would be there after closing so I could run in. I went in with a picture on my cell phone so I could show her what size my dog was. But she had all the sizes waiting for me at the front and I could try to see what would fit her, without having to dig around. $24 for an XL cone. Great price and very nice person. I ended up leaving my phone there because of me pulling it out to show how big my dog was. We called it and they picked up, we told them we would be there tomorrow to pick it up but was told VERY nicely that if we ran they would stay these so I could get it. THANK YOU GUYS, I needed it for work this morning. And thank you to the young lady who get stuck waiting in for me. I know you wanted to go home 20 min earlier and again THANK YOU for sticking behind so I could get it. We never liked buying from PetCo anyways. Prices were always so high and they never really have what I need. I would advise you to give whatever small business you need something from a quick call to make sure they have it on hand. So you don't get mad if you get there and they don't have whatever it is. We had been driving to Oyster Point to go to Care-alot. But now we have a new pet store. They went out of their way to be nice to a random customer and like I said it was KONG name brand and only cost me $24 Thank you guys again

We happened upon this pet store while out and about, thinking we might find some natural perches…read morefor our parakeets. We ended up taking home two hamsters. We received a fairly good deal on the hamsters and accessories, which we appreciated. Here's the thing though...the young employees really need to educate themselves on some of these small pets. Two hamsters shouldn't reside in the same habitat, they do not require a "friend" and are solo creatures. They don't actually "like to climb", rather when the habitat is too small, they will climb to try and escape out of frustration, as well as chew on the bars (harmful). We are housing the two hamsters in separate DIY habitats that are over 4 feet in length. Hamsters are small but require a large square-inches habitat with lots and lots of enrichment. We also discovered once home that these were not same-sex, we were told that they are females but one is definitely a boy. I pin this error on the lack of supervision of the store's hamster habitat, one side with females and the other side with males. Kids are in there handling the hamsters and may be distracted by all the cuteness and put one back on the opposite side. Having the hamsters handled frequently is probably not the worst thing, as these are sweet and friendly little hamsters and they love being handled, but definitely they need more forethought in housing them in completely separate areas so there is no mix-up and no one takes home a pregnant female (female hamsters go into heat every 4 days). This all being said....the store has a lot of small exotic pets (birds, spiders, snakes, fish), it was about as clean as I would expect it to be with two young people working there on a Saturday afternoon. Thankfully the animals we saw looked healthy.

Very rude. I met this vendor at the Powhatan Wine Festival, and it was the worst customer service…read moreexperience I have ever had. I literally stood in front of the man selling dog treats for 5 minutes trying to give him money for a bag of the sweet potato treats. He never said a word to me and when I tried to give him money for the treats, he completely ignored me. There was another woman standing next to me and instead of responding to me, he started asking how her day was, and if he could see pictures of her dog. He was completely unprofessional. I looked right at him to pay for my purchase and he went on to the next person. I will never purchase from them again, and I suggest others don't either. I don't want to encourage this type of behavior. Just because I'm not a cute 16 year old girl you can flirt with doesn't mean I don't deserve your business.

I got my dog 10 years ago! My dog/ puppy did have parvo 4 days later had go to ER hospital for a…read moreweek but Pauley pup gave me back my money for purchase of my puppy$1000. I don't blame them for my puppy getting parvo as they were very clean and very cautious of germs cross contamination. Just one those things that happened. My dog has been a tremendous joy for last 10 years so thanks to Pauley pup for Beau! I do recommend them!

We adopted Coco almost 1.5 years ago from Pauley's Pups. We can't be any happier with our choice…read more Coco has grown so much and we love her so much. Pauley's Pups was amazing to work with and we would definitely go back.

I approached the checkout line and there were 2 employees behind the counter and they just ignored…read moreme. Finally the older of the two said that the other clerk would take care of me. So the process started, I had 3 items halfway through the clerk started a conversation with a fellow employee. I finally interrupted her and asked to complete my checkout. Total disregard for customers. The manager should train their employees about customer service.

It is unfortunate that the employees and managers at this location are not doing their job unless…read moretheir job is to sell products that they refuse deliver! I have been a customer at this location for years and have now had 2 incidents with this location. When I ask for my sale to be delivered it was refused. Then the situation was followed by employees and the manager making demeaning remarks to me. Unbelievable the lack of customer service here. Makes me wonder if Petco is purposely making higher profit sales by selling package deals and purposely not delivering. ​

I can't believe that there are no reviews for Skoolz of Fish yet! Heck, I can't believe -I- I…read morehaven't written a review for SoF yet! Skoolz of Fish is run by a very nice guy named Rama that I found through a Craigslist posting about 4 or so years ago. He started selling fish out of his house, but would only meet with you somewhere else to give you the fish. Now, he has a location off of Chamberlayne Ave in downtown RVA where you can go see the stock he has for yourself! The location is a bit iffy, in fact, the first time I came here, I was a bit hesistant to get out of my car...but rest assured that Rama is awesome. In fact, I'm not the only one who thinks so as I've seen several other customers come to him, especially when they know he has a new shipment coming in! I've since moved away from RVA, but I've heard he sells both freshwater and saltwater fish nowadays (he only had freshwater when I was setting up my tank). If he doesn't have it, he can definitely source it for you. I know for a fact that he has gotten axolotls in the past! Rama is very helpful with any questions you may have and very professional. His stock is always changing, so the best thing to do is either keep up with his facebook page or call him to see what he has. He's only at the Chamberlayne Ave location for a few hours everyday, but I'm pretty sure that he's flexible and can work out a meet up time with you if you can't come during his hours. Best of all, his prices are reasonable! If you need some aquatic stuff, definitely go to Skoolz of Fish. SUPPORT LOCAL! In this case, you won't regret it.

I walked into this place expecting a legitimate fish and reptile store, and I was honestly shocked…read moreby the condition of the place. It was dirty, cluttered, poorly maintained, and looked completely neglected. The overall environment was disgusting and did not give me any confidence that the animals were being properly cared for. What bothered me the most was seeing lizards in enclosures without their heating/basking lamps on. These are basic requirements for reptiles, and seeing animals kept like that was extremely concerning. The condition of some of the tanks and enclosures was just as bad. This place needs a serious reality check. Selling animals while keeping them in conditions like this is completely unacceptable. If you're thinking about buying a fish or reptile here, I'd strongly recommend looking elsewhere until the store gets its act together. Absolutely one of the worst-maintained animal stores I've been in. The animals deserve much better.