the last few years this store has just gone under. there is usually only one employee working, a…read moreshort man with glasses. never had a problem with him until today when i came in. i asked for some help & there was no other customers in the store. he told me he would be there in just a second. after waiting a while i went to check on him. he was cleaning his work area. i reminded him again i needed assistance. he got irritated with me saying he has 10 other things to do and he'll get to me, while i was the ONLY customer in the store. finally he helped me after i asked to speak to a manager. he told me to go away several times & was just completely rude. i understand people have bad days but this was just uncalled for. not looking forward to having to return here. as they are the only store in town that carry what i need. 0/10 experience today. i need the nice blonde girl back who is always quick to help with a smile.

I had a small 20 gallon fresh water community fish aquarium. For over 30 years I had been enjoying…read moremy fish. They would come and go, but for the time I had them I loved to just sit and watch them swimming around. I am retired so will stop and just enjoy watching them swimming atoind. This Christmas my Son,and Daughter-in-Law surprised me on Christmas Day with a 75 gallon aquarium new set up, including a cabinet stand. As a result of this gift I got to know the staff at Petco on Casy Blvd, quiet well. They have been a God sent to me in helping me with seting up information for my new community home for my fish. I purchased fish and accessories from them. Each and every time I came in the staff treated me as a friend and was glad to help me in every way. One young man working there went out of his way to assist me in every way. I am sorry, but I don't recall his name, but if he sees this, tanks to you I have a nice home for my fish and I am sure I will se you again.

Cocker Spaniel needed a puppy-style cut: very short, get rid of all the mats. She looks great now!…read moreThe price was very reasonable. My wife & I usually trim her ourselves, but it is worth the money to take her to the PetSmart on Monticello. The staff was very nice, if a little laid-back (which helps the dogs stay calm, I'm sure). They listened to me when I described my dog's ailments and special needs, and they were very sweet to her. They paid attention to her reactions (she does not like the hair dryer) and gave me a full report when I returned. I had the advantage of arriving at 7:00AM on a slow day, so they were able to finish her in under 3 hours. The entire process is visible from the store through the glass except for the kennel in the back. I will definitely return.

For dog grooming only:…read more The store often appears understaffed in the grooming department and tends to overbook appointments. On our last two visits, our dog sat in a kennel for three hours before grooming even began. They frequently cite the store policy of a three-hour grooming window, but I find this policy unreasonable. Better scheduling would allow grooming to start closer to the actual appointment time and improve the overall experience. I was advised that, for an additional $15, I could schedule an expedited service that would place my pet in the "priority" line. However, when I went through the appointment process to check, I did not see this option by the time I reached checkout--or it was not clearly displayed. Furthermore, if everyone chooses the expedited service, the underlying issue of overbooking remains, and pets will still end up waiting in cages for hours before being groomed.

DO NOT SHOP HERE.... unethical owner!…read more they sold me Dog food that was 5 months PAST expiration date. I noticed when I got home and returned to store a few hours later (same day) to return and get refund. they could see the transaction on my account, verify, but owner refused to refund the purchase. Can't trust this store!

I love shopping in person at this store. Today I needed something and didnt have time to go so I…read moreused online shopping with free delivery. Outstanding!

Could not be more pleased! The owner provides the ultimate in customer service. Extremely…read moreknowledgeable and helpful. Information on how to care for the dart frogs was made simple. Anyone could create a healthy environment in which the vibrant frogs could adapt to. You can tell the owner takes pride in the service he provides. Moore Fish N Friends website is easy to search. You are able to find exam what you are looking for. There's plenty offered. From dart frogs and geckos to habitat supplies and insects/bugs. Collectors should definitely take advantage of the variety offered. They are worth more than priced. I would definitely recommend.

We happened upon this pet store while out and about, thinking we might find some natural perches…read morefor our parakeets. We ended up taking home two hamsters. We received a fairly good deal on the hamsters and accessories, which we appreciated. Here's the thing though...the young employees really need to educate themselves on some of these small pets. Two hamsters shouldn't reside in the same habitat, they do not require a "friend" and are solo creatures. They don't actually "like to climb", rather when the habitat is too small, they will climb to try and escape out of frustration, as well as chew on the bars (harmful). We are housing the two hamsters in separate DIY habitats that are over 4 feet in length. Hamsters are small but require a large square-inches habitat with lots and lots of enrichment. We also discovered once home that these were not same-sex, we were told that they are females but one is definitely a boy. I pin this error on the lack of supervision of the store's hamster habitat, one side with females and the other side with males. Kids are in there handling the hamsters and may be distracted by all the cuteness and put one back on the opposite side. Having the hamsters handled frequently is probably not the worst thing, as these are sweet and friendly little hamsters and they love being handled, but definitely they need more forethought in housing them in completely separate areas so there is no mix-up and no one takes home a pregnant female (female hamsters go into heat every 4 days). This all being said....the store has a lot of small exotic pets (birds, spiders, snakes, fish), it was about as clean as I would expect it to be with two young people working there on a Saturday afternoon. Thankfully the animals we saw looked healthy.

My dog had been having issues with her ears and the night before she had scratch so bad that her…read moreears started bleeding. She needed a cone for her head and we were driving down to Petco, but decided to give the small pet business a phone call to see if they had the cone and if they were open. The lady on the phone was very nice including explaining dog neck size. I have a big dog and very often don't find stuff in her size. They closed in 10 min I was 15 min away. She very nicely said that they would be there after closing so I could run in. I went in with a picture on my cell phone so I could show her what size my dog was. But she had all the sizes waiting for me at the front and I could try to see what would fit her, without having to dig around. $24 for an XL cone. Great price and very nice person. I ended up leaving my phone there because of me pulling it out to show how big my dog was. We called it and they picked up, we told them we would be there tomorrow to pick it up but was told VERY nicely that if we ran they would stay these so I could get it. THANK YOU GUYS, I needed it for work this morning. And thank you to the young lady who get stuck waiting in for me. I know you wanted to go home 20 min earlier and again THANK YOU for sticking behind so I could get it. We never liked buying from PetCo anyways. Prices were always so high and they never really have what I need. I would advise you to give whatever small business you need something from a quick call to make sure they have it on hand. So you don't get mad if you get there and they don't have whatever it is. We had been driving to Oyster Point to go to Care-alot. But now we have a new pet store. They went out of their way to be nice to a random customer and like I said it was KONG name brand and only cost me $24 Thank you guys again

So I used to come here quite often until I noticed a trend in who couldn't and could actually…read morehandle the small animals. So I scaled my patronage down a bit. Fast forward to today. My husband told me about some smaller bunnies he'd seen in there a few weeks ago. As I own a few New Zealand Bucks. Personally my trip in today was for a live feeder rat for my 6 year old ball python. Needless to say I saw two little bunnies behind a little girl who was sitting on a bench who actually wasnt even aware they were behind her because I asked were they hers and she said no. So then I asked the young lady at the counter could the bunnies be held or pet and she said yes. Soon as I go to pick up a bunny another lady who 1. Fails to even identify whom she is states Oh no you cant hold it, but you can pet it. So let me get this straight as a potential customer I cant hold an animal I'm potentially interested in?? So how many people go to buy a car and just purchase it right off the lot, no test drive? I'll wait... My point is every time I come into Pet Paradise I'm being told oh you can pet the bunnies or the ferrets but you cant hold them. Mind you I've seen "others," allowed to do just that. I've owned every animal mentioned previously in my 40+ years but it appears only certain people have the privilege here to actually interact with potential furbabies. Whelp they say word of mouth is the best form of marketing so figured I'd put the word out because it's a reoccurring theme I'm quite tired of and figured I'd let folks know about the fickle behavior of oh peep this the supposed manager who "Can Do what she wants," as I was told by the young lady behind the counter. Now last I checked a manager wasnt the owner but hey what do I know? I just need to find a better pet store with similar or BETTER options closer to me in Suffolk. Nobody buys cars without test driving, nobody adopts a dog without interacting, so why am I limited to petting a rabbit only and not holding it, but told oh you can hold it if your intentions is to buy one by the young lady behind the counter.. whew I could say so much but trust me I dont think I have to.

Customer service was terrible! We drove a hour just to get a feeder for our King corn, and they…read moreacted like we were aliens in the store! We couldn't touch anything. When we made it to the bird section, I was literally reaching for the sanitizer and the man demanded we put some on, and got mad at me for replying "I'm perfectly capable of reading " I'm new to the area ,and don't know if we will be returning to spend money in an establishment that acts as if they don't want you there. Super cute animals though!

What an amazing business that is both pet supply and art house! And a specialty store for bulldogs…read morewhich includes all brachycephalic breeds. Think: boxers, pugs, Boston terriers, French and American Bullys, Staffies, et al! This is a one stop comprehensive care spot for all bull dog and regular dog parents who are looking for not only regular toys, treats, hygiene items and more but also food, allergy treatments, CBD calming treats...etc. I think I even saw a couple things for cats! Come in and support a small, Black owned, animal-lover business in beautiful downtown Richmond! Bring your fur-baby with you. You and your dog will love the experience.

From the owner: We are a dog supply store that specializes in the overall health and wellness of your four legged…read morebabies. With Top of the line dog foods that are low ingredient, yet highly nutritious for our furry friends! We have all your daily vitamins and supplements to promote healthy joint and bone growth. We also carry toys, treats, leashes, bowls, and shampoo etc, Virginia owned and operated. We are looking forward to helping provide the community with a safe place to shop for our pets with a wide range of healthy dog foods, treats, shampoo, balms and accessories.