The staff customer service is awesome! I signed up online for a stay when I couldn't find anyone to…read morewatch my pup. I got a call the next day with details for my dogs stay. She answered all of my questions. I have so much comfort leaving my pup for a few days knowing he will be well taken care of. The communication was great as well as the follow up to my questions. Greatly appreciate it. Also we do classes here as well for training and it's been great to come and learn new things with my pup, bond with him and work on basic concepts for me and my pup to thrive and work on together. They have so much to offer and we've only scratched the surface so hopefully we ll learn more like their pool training soon in the near future.

Always friendly and pets are well taken care of...we have a high anxiety dog and have never had any…read moretrouble.

My dog Addie has the best recall of any dog at the dog park. She did the three week board and train…read moreprogram and really did do so much better. The trainer actually came out to my dog park a few weeks later to help me with better follow through on the training. This is a great company!

I have been taking my dog to Ridgeside Tidewater for over a year and am very pleased with their…read moreservice. The entire staff is always professional and my dog is happy when he sees where I am taking him! I highly recommend their services. Thanks Matt and staff for making my dog feel part of your family! Clark N.

Yes, we would definitely hire Diana to work with us again. We had a great training experience over…read morethe course of about 6 months. Our dog (now 3 years old) was roughly 5 months old when we began our training...ours and our pup's. Even though we've had pets before, each animal/situation is unique. We very were grateful for Diana's expert advice, positive training approach and encouragement along the way. Thank you for teaching us things that worked fast and long term. And for helping us navigate the puppy stage with confidence.

Diana has helped us integrate a puppy into our home that includes two older dogs who did not ask…read morefor a puppy. She's training us to be better dog parents! We love that she comes to our home for training sessions. Our puppy is so smart! Our trainer is so smart!!

I am so glad I hired Rose to help my son and I to help with our three month old very energetic…read moreBoston terrier. Rose has a wealth of knowledge. She brings lots of equipment toys and treats with her and she spent over three hours in our session with appropriate breaks of course. Rose uses a lot of positive reinforcement, she doesn't use harsh discipline, she insists the training be fun for the owner and the dog, and it was! I highly recommend Rose!

From the owner: We invite you to join us as we help train your dog to be your best friend. We train any and all…read moretypes of dogs, including service and therapy dogs! We focus on calm and relaxing positive reinforcement; but have various techniques available! Focusing on sessions instead of hours, we can have an affordable and effective training. Sessions allow for breaks to absorb information and to help educate owners on effective techniques! Private lessons at your home can help with training in a safe and comfortable place! We provide the tools and treats, so you can learn what works best for your dog! Dog Training including: obedience, socialization, aggression, barking, fear/anxiety, loose leash, train special tasks for your dog, specialized service and therapy dog training, and much more! Tools include: all sizes of leashes, collars, gentle leaders, easy walkers, long 50 ft lines, muzzles (rarely needed and used), high pitch bark controllers, and small beds as a marked place to sit!

Beware of facilities that won't let you take a look around or tour the facility. Hailey told me…read moretoday that I couldn't come for a visit because their insurance wouldn't allow for it. Then have new clients sign a waiver and let them look around. She suggested instead that I look at the pictures of their facility online. That never shows you if the facility is kept clean, organized, or if the pets are well-attended to. You know what does? A visit. What kind of responsible pet parent would just drop them off at place sight unseen? Ridiculous.

Totally happy with Barley attending Day Care at Greensprings. She comes home happy and totally worn…read moreout...Great place.

I was able to board with them after being late the request game over this past Memorial Day…read moreweekend. They had an opening and welcomed my two pups with open arms. You could tell the man who helped us out LOVES animals. Thank you!

If Zero stars were an option that is what I would give. Stopped by today to inquire about boarding…read moremy dog and was greeted by a surly gentlemen with a gruff greeting. When I asked about boarding and if I could see a Kennel he said he had no time for tours today and turned around and left. I said I guess I have learned all I need to know and didn't even enter the facility. BAD Attitude - Bad Customer Service If they are too busy to interact with customers, they are too busy to interact with pets.

For dog grooming only:…read more The store often appears understaffed in the grooming department and tends to overbook appointments. On our last two visits, our dog sat in a kennel for three hours before grooming even began. They frequently cite the store policy of a three-hour grooming window, but I find this policy unreasonable. Better scheduling would allow grooming to start closer to the actual appointment time and improve the overall experience. I was advised that, for an additional $15, I could schedule an expedited service that would place my pet in the "priority" line. However, when I went through the appointment process to check, I did not see this option by the time I reached checkout--or it was not clearly displayed. Furthermore, if everyone chooses the expedited service, the underlying issue of overbooking remains, and pets will still end up waiting in cages for hours before being groomed.

This review is ONLY FOR DOG GROOMING department. Beware of this place!! I have a feeling my little…read moredog was mistreated/abused by them. I also think this place is filthy and not cleaned/disinfected properly. She got deathly ill a few days after a full groom/cut and she is an indoor only house dog. We ended up spending $4,000 at the pet emergency hospital and it took her a few weeks to get better. We will never use this place again!!!

My husband and I started using Wagging Tails couple of weeks ago. Debbie scheduled a meet and greet…read morefor our dog, Hobbes, and she was awesome. Someone stopped by to walk our dog later in the week and left a really sweet note letting us know how he did. But, this review is really about their great customer service. I was out of town that same week and my husband had some friends pick him up to go out on Saturday evening. As luck would have it, he ended up locking himself out of the house (his house key is on his car keys and he ran out of the garage while it was closing!). After calling a locksmith while sitting in the driveway, he called me to let me know about his predicament. I reminded him that we had just given an extra key to Debbie and he should try to give her a call. Long story short, Debbie graciously went to pick up our key from our dog walker and agreed to meet us at nearby business around 9pm on a Saturday night. Did I mention it was raining?? Pretty awesome customer service, and just a really nice group of people. We will definitely continue using Wagging Tails and recommending them to friends!

We switched to Wagging Tails after using another pet sitting service in the area and having a less…read morethan stellar experience with them. Working with Michelle was so easy. Setting up services could not have been simpler. Whenever we needed a sitter, I would just text her and she would set it up right away. Our sitter was awesome and our cats were well taken care of whenever we were on vacation. I loved the daily texts and pictures we would get. When we moved out of the area, Michelle was incredibly accommodating in getting us our key back. Your fur babies are in good hands with Wagging Tails!

We had an excellent experience with Dory, our dog trainer and saw a noticeable difference in our…read moredog right away, our English bulldog, Kovu. What really stood out was how she took the time to explain the specific traits and characteristics of our dog's breed and personality. That insight alone helped us understand our dog on a completely different level. Her training techniques were clear, effective, and easy to apply at home even though we only have few sessions. Instead of just telling us what to do, she explained why certain methods work, which made a huge difference in how consistent and confident we felt during training. You can tell she genuinely cares--not just about training the dog, but about making sure the owners are set up for long-term success. The guidance she provided has made everyday interactions with our dog so much smoother. Highly recommend her to anyone looking for a knowledgeable, patient, and effective dog trainer. Thank you Dory! Will see you soon.

Dory Hoffman is a God send for our rescue dog Tux and us! Our dog was neglected and crated outside…read moreby the previous owner and suffers from extreme separation anxiety displaying destructive behavior. The night before her home training she gave us instructions on how to crate him at night and IT WORKED! He slept peacefully all night. The day of our training, we learned techniques only someone with her decades of expertise would know. My husband who had pets since childhood was surprised by what he didn't know. Dory taught us how to teach him boundaries and how to make the crate a positive experience. Dory's in-home assessment, training tools and positive learning techniques set us up for success. We are looking forward to joining her group training as our next step. Thank you Dory for what you do!