Great people, inexcusably poor lighting. With 70% of the lights deliberately turned off it made…read morereading the small labels on food really difficult. My son finally used his phone to illuminate them. It's a corporate thing that the employees have no control over. Stupid and counterproductive idea, I'm going back to Pet Smart.

Every time I check out with Shawn as the cashier my day improves a little bit. Excellent customer…read moreservice from him, very friendly and bubbly. We need more people like him in the world

Our 2 pups spent the day so that we could move into a new home. They both got baths and nail trims…read more They came home very happy, clean, and tired. They were very happy doggies!

We took our miniature schnauzer there for a professional groom and she came out of there absolutely…read morebutchered! When we showed our dog to the manager , she explained it was a new groomer, but declined to provide a refund or even a partial refund for a completely incorrect cut for the breed. We will never take any dog back in and pay the cost of a "professional groom" when a groomer may still be in the schooling stage and not even bother to do research to ensure they are doing their job correctly.

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs

Been great! Started taking a foster Husky here last year and she loves it. And they loved her…read more After she was adopted I started bringing my Mal/Shepherd mix and it's been great. Everyone is always friendly and my dog gets excited when we arrive. Great place for your dog to socialize with other dogs. Both dogs I have taken to the pet lodge come home exhausted. Which to me, means they had a great time!

Our dog has spent several weeks at the Pet Lodge when we travel out-of-state to visit family. He…read moreis placed in the group for larger dogs and enjoys playing with others both inside and outdoors. We believe he is well cared for and socialized during his visits. If you need overnight or daycare for your dog, we would recommend considering the Pet Lodge based on our positive experiences.

I haven't been to McKees for many years. I was pleasantly surprised at the variety of fish and…read morebirds available. They had several breeds of dogs for under $300 making them affordable. Staff was nice and answered all of my crazy questions!

False Advertising! The pups we bought are not purebred as advertised. I'm highly disappointed that…read morewe got duped.

I trust Jeff with our dogs 100%. You can tell he really knows what he's doing. My dogs are excited…read moreto go there and play with the others! They get lots of playtime, lots of love, lots of whatever they need. His facility is nice, clean, and well thought out. The dogs have a large play yard. Dip N Clip boarding rates are straightforward and affordable! As long as I'm a dog owner, I'll be a Dip N Clip customer.

The nicest ppl and best doodle groomers around. Hands down…read more Always willing to work with you.

She's the best groomer ever! My snooty schnauzer looks fabulous and she's not scared of grooming…read moreanymore. No stressing out for her and me!

I absolutely recommend. They are kind and gentle. I have a 5 lb yorkie and he loves to go here…read morefor his spa day

I recently took my poodle in for grooming. they shaved him down to bare skin very bad cut. razor…read moreburned his behind. the shampoo used caused an allergic reaction. when I called them to let them know they denied any discussion of length 7/8 was what it was supposed to be. they told me I was lying. They also hung up on me even though I was very nice about it. They did not even ask if the dog was ok. So I would not take any dog back to them. My dog is traumatized hiding and shaking, he has gone from an outgoing friendly dog to one afraid to go outside. At this point my cost is close to 150.00 on top of their bad service. sally m.

Jacque does excellent work. I would not take my dog anywhere else!read more

Negative star review. I made an appointment for my dog to have her haircut and was told they needed…read morea rabies vaccination certificate. I scrambled around and paid extra to get the vet to do one before my appointment. Dropped my dog off. I was informed about 30 minutes later to come pick her up because they wouldn't do her... The vaccination had to be done a couple days prior to the haircut per their rules, and i had told them when i dropped her off but was assured it would be ok... It screwed my whole day up. I was polite but I told who I thought was a manager how I thought about it being bad customer service. As I was in my car getting ready to leave, the owner came out and started screaming at me. Even threatened to call the cops on me! I will never go back there again. Nor will I ever refer anybody to a place with such bad customer service. Minus stars if there was such a rating!

I took my sisters little malti-cross in to be groomed last week. My sister lives in a senior…read moreassisted facility. I didn't realize it but the poor baby was matted badly close to skin although the top layer looked brushed. The tail looked painful. They gently shaved her leaving as much hair as they could. She was happy and comfortable with the groomer. She was really cute when she was done and they put the bows on her collar instead of tying them in her hair (although cute it pulls doggies hair). She was strutting her stuff coming out of the place so I could tell it was a great experience for the dog. They also offered to start doing a brush out to prevent the issue from ever occurring. These ladies are great! Gentle and easy with the client. Everything I had hoped for.