If I could give this particular location negative stars, I would. I bought a pair of work boots for my husband on 12/6/20. Kept our receipt like we always do. He waterproofed the boots and took them to work when we had the really bad snow storm on 12/15/20. Complained all day about them being uncomfortable and when he got home he checked the boots and they were a 10 and an 11 instead of being both 12s like the box says. No problem, I thought, I'll just explain the mistake to TSC and we'll exchange for the right boots. I have my receipt after all and I'm well within the 30 day return policy. So I pack up my 1 year old while my husband is at work and go back to the store. Turns out, having boots that were used one time and are two different sizes automatically means you have stolen the boots and are attempting to defraud a multi million dollar company out of $110. At least, that's how it was explained to me over the course of 30 minutes. I talked to what I assume was a manager (30 something girl with dark hair) and she "called" customer care in the back room out of my sight and I'm assuming told them I had stolen the boots because wouldn't you know it, they wouldn't allow me to exchange the boots either. Some random stocker (middle aged man) told me that people steal boots and try to return them all the time so CLEARLY that was what I was trying to do because who doesn't try on boots before they buy them? Me. A wife and mother who only had $100 to either buy my husband a Christmas present OR get him work boots. A wife and mother whose husband works 7 days a week, 12 hours a day as a manager for FedEx and does not have time to get his own work boots especially during the busiest time of the year. In case you're wondering, yes I did try to contact the store manager at this location. What a surprise, it's been over a week and I still haven't heard back... great to know what this location really feels about it's customers. read more
