Over a month ago I dropped off 6 reels for maintenance and new line. I picked the reels up today…read morein the same condition I dropped them off in. During this month I called twice checking on the status if my order. Both times I was told the person who knew the status was not available but, would call me back when they were available. Those calls never came. Southern Reel Outfitters location was the only reason I came here. I will not come here again. If you have dealt with this store and have a good review, please tell me!

I visit Southern Reel every few weeks for tackle and other high quality outdoor equipment and have…read morealways received excellent service. They carry high quality products and a very friendly and helpful. If you need a fish report, they've got that too!

I love the 2 kids who work at the front, they are always helpful and get me what I need. Love this…read morestore.

My husband ordered stuff for our daughter. This store was recommended through her team. He went…read moredown 2 days ago to see if it was ready and he could pick it up. They said no and the shipping fee was $15. Less than 12 hrs later we get an email that it is being shipped. It arrived today. The shipping label is USPS and shows the shipping fee was $8.50. I don't know what's going on but this is unacceptable. We will never shop here again, and will be notifying the team, and organization.

I have been shopping at Hunters Refuge since they opened. They carry a wide variety of name brand…read moreproducts at a fair price and their employees are knowledgeable. And since they have open up a women clothing section, candles and other item, my wife says, "Hey let's stop by Hunters Refuge" ! I never refuse !

Hunter's Refuge is a small town hunting store. I'm not a hunter, but I went to visit when I heard…read morethat they have a pretty substantial ladies' section. I was pretty surprised at the large variety of clothing and shoes available - North Face, Ugg, and Patagonia to name a few. The ladies' section is in the back corner and we were not greeted by staff in the hunting section. The sale section prices are pretty decent. There were Ugg sandals for $30 which is a great price. However, everything else was pretty pricey. I can't imagine I'll stop in here often when I'm in White Hall, but it is good to know it's there if I need to kill some time.

As a fellow veteran I stopped in to see what it was like. I gotta say it's an amazing little store…read more Walked in just to check it out and walked out with two new guns, a T-Shirt, and a lure I had him turn into a keychain. Wonderful and quality service!

From the owner: Our carefully Curated selection of hand crafted fishing lures, hunting calls, knives, and more,…read moreoffers our clients exclusive access to quality American Made products. We partner with other Veteran Companies and small businesses across the country to provide a unique selection of the high quality affordable outdoor gear. We offer a wide range of Gunsmithing services to include, fabrication, design, restoration, custom builds, engraving, inlay, jeweling, bluing, checkering, gold plating, both Cerakote and KG GunKote and much more. Whether you need grandpa's gun repaired or you have a wild idea; we will help you make grandpa proud and make your vision a reality.

Firstly, this is quality gear. If you live in the state, I think you should support local stores…read morethat carry equipment like this, or you would have to order it online blindly. Also, it's good to be able to get gear when you need it. While in the store today, I heard the staff joking about flatus of some other customer. The staff concluded the person with flatus had serious health issues. It wasn't I who passed gas, but I was thinking that customer could still be in the store (a 2 story old house). They don't know how much business they just lost by insulting customers. I decided not to buy any gear here. As a spot check, I compared a Camelback that sells here for $150 to online prices. Online it was $90. Again, it is worth supporting local outfitters. In this case, the markups were too high & the service was lacking. I had been in the store for some time without being greeted or offered shopping assistance (came in to look at Hobie catamaran gear & possible gifts for a group of teenagers). The staff took time to discuss flatus, but didn't have time to say hello.

In preparing for a climbing expedition in Ecuador some items I had ordered online well in advance…read moredidn't arrive due to covid-related supply chain issues. I'm new to Little Rock and stopped by several local "outdoor stores" with no luck because they essentially only sell clothing. Luckily I found "Ozark Outdoor Supply" that actually stocks "gear." This store had everything I was needing plus knowledgeable staff that were fun to visit with while shopping. The expedition was successful on Cotopaxi and Chimborazo. I thank Ozark Outdoor for their help. I look forward to going back and getting the scoop on the local outdoor scene.

I absolutely love Gene Lockwoods! They have all of the popular brands and they are are always so…read morehelpful! Every time I go, Calie takes the best care of me. She offers to find whatever I need or to ship it from the Little Rock store for me. She even helped me to get my chacos adjusted to my feet! I've always had wonderful experiences with all of the employees here but she takes exceptionally good care of me. Gene Lockwoods is my go-to place for everything.. especially at Christmas time! They have north faces, uggs, toms, chacos, cc beanies... you name it! 10/10 would recommend.

This place is ok. I typically don't do reviews because life is too short to stress over anything…read moreminor, but this sort of bothered me. I was never greeted,and I felt like I was being watched and followed. I even left, and came back with my purchase (almost exchanged it), and the same people who I felt were watching me, literally raced outside the door before I even came in. When I went inside the store, those people came in the store. The store is fine, but I think everyone needs to know that not everyone is trying to or wanting to steal the merchandise. Especially not every black person. But overall I love what I purchased, and I'll continue to shop here...just not at this one in particular.

I loved that our kayaks were delivered and picked up. Everyone was very friendly and helpful. My…read moredaughter left an expensive pair of sunglasses in her life vest and they made sure we got them back. Great experience.

Top of the line staff! They know their stuff and always allow one to browse and ask questions with…read morezero pressure. I've been patronizing this business since 2000 and ALWAYS the best service and genuine kindness shown. It is my favorite outdoor store!

I am really not sure what has happened to this company, but it used to be a wonderful company and…read moreeasy to deal with. I ordered a case of shells, and a call. upon receiving my package, there was one box (9 boxes short of a case) and it was the completely wrong ammo, not what I ordered. The lady at customer service was very rude, arguing with me and telling me that I did get the correct shells, when I had them in my hand and had emailed her an image of what was received. they were not in fact the correct shells. She informed me that she didn't know when the rest of the shells would be shipped and they appeared to be out of stock (they were listed in stock on their online inventory) and after arguing with me about that, I told her I'd be glad to pay for the one box, but I wished to cancel the order. She told me it could take a while to process, which I do understand, and that she had set the refund in motion and to check back in two weeks is when I should expect to see it. Fast forward three weeks (left one extra week for good measure) and still no return. I call and inquire, I am told that there is no refund to be seen but after explaining everything, and seeing that there had been issues with the file, he set the return in motion. Fast forward 4 days, I see the refund come through, but for the value of the shells only, not the call. I politely inquire again, and and told that he can see where the call was returned, it not refunded so set the refund in motion. And now I am patiently waiting another 2-3 weeks (with business days only) to see a full refund from a completely botched order. I understand that we all make mistakes, but the way this was handled, the return not being set in motion initially, and then the initial phone call with the lady arguing with me telling me I did receive the correct item when it definitely was not the same box of shells I had ordered, really all just turned me off of MPW. I grew up ordering out of the catalogs as a young kid, and MPW catalogs inspired me to always want to hunt flooded timber green heads form a young age. Rest in peace to what used to be a good company, and thank you for the times it was good, but I think I am committed Roger's customer now. Save yourself the hassle, don't shop here.

Better communication on orders and be truthful about when and what has happened to orders. Basic…read morehonest customer service- don't tell people their order has shipped when it hasn't and at least after 4 attempts, call the customer back???

I had a really good service experience. I was in there just shopping for gloves for my seven year…read moreold. They did have a sale on most items going at this time. A 50% off on Columbia and I believe it was 20% on the other brand. I was directed to where the youth gloves were and they had them all separated by brand (north face, Columbia, etc) and how warm you needed them to be. I purchased a pair of gloves and found out when I got home they were too big. In the warmer gloves, there wasn't a huge selection of sizes. So I returned them to the store. They really didn't have what I was looking for (because of her size). I didn't really want the mittens but the gloves with the fingers. It's a small store and it looked like it had a good selection of different things but again I was only looking for gloves. Since I didn't see anything I was going to return the gloves for a refund but the lady at the counter told me to just try the mittens because there really aren't gloves my daughters size with the individual fingers and if I saw some somewhere else I could always return them. She wanted me to at least have something for hands rather nothing. So I went ahead and exchanged them but realized that in doing so I changed the brands of gloves I was exchanging for. Instead of charging me the difference for the gloves, she made it an even exchange which I thought was really nice of her. So although these gloves were not at the same sale price, I got them for the same price as the Columbia gloves that were 50% off. I would definitely return to shop because i really liked the service.

Had to get some coats for winter after moving up here from the South, this place seems like a high…read moreschool kid prep shop where you go to get all the mass produced latest fashion trend. There was a police officer at the door, really weird? Also about 5-7 staff members wandering around not asking us for help or anything. We were trying on multiple jackets looking for sizes, etc and not one person said can I help you find your size or anything. They were all under the age of 18 it seemed so that makes sense. The reason for the low stars? Who the heck in there right mind designed the inside layout of this place? You can not even walk without knocking a rack over or pushing coats off the shelf, they really need to re design the interior for better flow.

I've shopped here on a number of occasions over the last several years. My wife an I occasionally…read morebuy shoes for our kids here, and we've purchased some camping, swimming, and BBQ gear on a couple occasions. Overall, the prices are "okay" but the staff is typically not very helpful. However, I did have one over-the-top experience that I would like to share. My wife and I bought a new, rather expensive BBQ grill for Memorial Day weekend in 2011. We were expecting to buy a grill that we had to assemble, but the model we wanted was out of stock, except for the already-assembled floor model. The manager offered us the floor model for a small discount, and we decided to take it. Two staff members helped me load it in my pickup truck, but didn't have anything to help me tie it down with. I didn't bring any tie-down straps when I came to the store, because I was expecting to buy an unassembled grill in a box. I was a little nervous, as the grill was very top-heavy. I'm not exactly sure HOW it happened, but on the drive home we had to swerve to avoid something in the road, and the grill tipped over, fell out of the truck, and smashed into the roadway. It was badly mangled and completely ruined. We assumed that we were completely out of luck. When we got home, my wife called up the store manager to tell him that we wanted to order another grill. She explained what happened, and the manager said he would replace the grill at no cost to us. We weren't expecting that, but he insisted that his employees should have tied down the grill in the back of the truck before we left. It took about a week for the new grill to arrive (in a box this time), and as promised, the store replaced it without any problems. Now that's what I call customer service!

Absolutely will never shop here again. Was lied to, then mislead into buying a giftcard. Then when…read moreI tried to call either of my local stores all throughout the day. I kept getting hung up on. Rather than they actually pick it up, & say, "Academy Sports, how can I help?" I have only tried to call because the internet you have is full of lies. There's absolutely zero boxes of .40S&W ammo on your shelves at all. I looked myself yesterday. Only reason, I was trying to call either store. Is to see if either, actually have a single box or two in stock & on the shelves. In JHP, so I can actually purchase it. However, because I was lied to. Then hung up in so many times. I'm going to boycott buying anything else from you. Not that you care, but your employees need to learn good customer service, as well as not. Just straight up lying to a customer's face