I had a really good service experience. I was in there just shopping for gloves for my seven year…read moreold. They did have a sale on most items going at this time. A 50% off on Columbia and I believe it was 20% on the other brand. I was directed to where the youth gloves were and they had them all separated by brand (north face, Columbia, etc) and how warm you needed them to be. I purchased a pair of gloves and found out when I got home they were too big. In the warmer gloves, there wasn't a huge selection of sizes. So I returned them to the store. They really didn't have what I was looking for (because of her size). I didn't really want the mittens but the gloves with the fingers. It's a small store and it looked like it had a good selection of different things but again I was only looking for gloves. Since I didn't see anything I was going to return the gloves for a refund but the lady at the counter told me to just try the mittens because there really aren't gloves my daughters size with the individual fingers and if I saw some somewhere else I could always return them. She wanted me to at least have something for hands rather nothing. So I went ahead and exchanged them but realized that in doing so I changed the brands of gloves I was exchanging for. Instead of charging me the difference for the gloves, she made it an even exchange which I thought was really nice of her. So although these gloves were not at the same sale price, I got them for the same price as the Columbia gloves that were 50% off. I would definitely return to shop because i really liked the service.

Had to get some coats for winter after moving up here from the South, this place seems like a high…read moreschool kid prep shop where you go to get all the mass produced latest fashion trend. There was a police officer at the door, really weird? Also about 5-7 staff members wandering around not asking us for help or anything. We were trying on multiple jackets looking for sizes, etc and not one person said can I help you find your size or anything. They were all under the age of 18 it seemed so that makes sense. The reason for the low stars? Who the heck in there right mind designed the inside layout of this place? You can not even walk without knocking a rack over or pushing coats off the shelf, they really need to re design the interior for better flow.

Went in to get my rackets restrung. Very timely service as my rackets were done by the next…read moremorning, even though I showed up as they were closing that day. Very friendly, great pricing, extremely knowledgeable, and best selection of Tennis / Pickleball equipment and attire in town. Wouldn't even bother going anywhere else to find what I need! Great store

I purchased pickleball paddles from eBay. While there is no issues with the paddles, yet the owner…read moreis harassing and threatening me for a truthful feedback. The owner even purchased an item from me as the seller on eBay to retroactively leave the negative feedback. It is disheartening hear from the owner through the stream of eBay messages. The owner clearly did not treat customers with respect

Firstly, this is quality gear. If you live in the state, I think you should support local stores…read morethat carry equipment like this, or you would have to order it online blindly. Also, it's good to be able to get gear when you need it. While in the store today, I heard the staff joking about flatus of some other customer. The staff concluded the person with flatus had serious health issues. It wasn't I who passed gas, but I was thinking that customer could still be in the store (a 2 story old house). They don't know how much business they just lost by insulting customers. I decided not to buy any gear here. As a spot check, I compared a Camelback that sells here for $150 to online prices. Online it was $90. Again, it is worth supporting local outfitters. In this case, the markups were too high & the service was lacking. I had been in the store for some time without being greeted or offered shopping assistance (came in to look at Hobie catamaran gear & possible gifts for a group of teenagers). The staff took time to discuss flatus, but didn't have time to say hello.

In preparing for a climbing expedition in Ecuador some items I had ordered online well in advance…read moredidn't arrive due to covid-related supply chain issues. I'm new to Little Rock and stopped by several local "outdoor stores" with no luck because they essentially only sell clothing. Luckily I found "Ozark Outdoor Supply" that actually stocks "gear." This store had everything I was needing plus knowledgeable staff that were fun to visit with while shopping. The expedition was successful on Cotopaxi and Chimborazo. I thank Ozark Outdoor for their help. I look forward to going back and getting the scoop on the local outdoor scene.

I've shopped here on a number of occasions over the last several years. My wife an I occasionally…read morebuy shoes for our kids here, and we've purchased some camping, swimming, and BBQ gear on a couple occasions. Overall, the prices are "okay" but the staff is typically not very helpful. However, I did have one over-the-top experience that I would like to share. My wife and I bought a new, rather expensive BBQ grill for Memorial Day weekend in 2011. We were expecting to buy a grill that we had to assemble, but the model we wanted was out of stock, except for the already-assembled floor model. The manager offered us the floor model for a small discount, and we decided to take it. Two staff members helped me load it in my pickup truck, but didn't have anything to help me tie it down with. I didn't bring any tie-down straps when I came to the store, because I was expecting to buy an unassembled grill in a box. I was a little nervous, as the grill was very top-heavy. I'm not exactly sure HOW it happened, but on the drive home we had to swerve to avoid something in the road, and the grill tipped over, fell out of the truck, and smashed into the roadway. It was badly mangled and completely ruined. We assumed that we were completely out of luck. When we got home, my wife called up the store manager to tell him that we wanted to order another grill. She explained what happened, and the manager said he would replace the grill at no cost to us. We weren't expecting that, but he insisted that his employees should have tied down the grill in the back of the truck before we left. It took about a week for the new grill to arrive (in a box this time), and as promised, the store replaced it without any problems. Now that's what I call customer service!

Absolutely will never shop here again. Was lied to, then mislead into buying a giftcard. Then when…read moreI tried to call either of my local stores all throughout the day. I kept getting hung up on. Rather than they actually pick it up, & say, "Academy Sports, how can I help?" I have only tried to call because the internet you have is full of lies. There's absolutely zero boxes of .40S&W ammo on your shelves at all. I looked myself yesterday. Only reason, I was trying to call either store. Is to see if either, actually have a single box or two in stock & on the shelves. In JHP, so I can actually purchase it. However, because I was lied to. Then hung up in so many times. I'm going to boycott buying anything else from you. Not that you care, but your employees need to learn good customer service, as well as not. Just straight up lying to a customer's face

Hannah was so incredibly helpful it was ridiculous. Superb customer service…read more Hannah was an amazing sales person. Kind, attentive, good suggestions, found sizes and styles we didn't know were available. I'm so high maintenance when it comes to my shoes and shopping and Hannah made it so easy. Love my new shoes and how easy and quick the whole thing was. Thank you!

Really great place for shoes. Listened to my concerns and after the foot check helped us narrow in…read moremore what would help me. Great as we worked thru multiple shoes & inserts!

My husband and I walked into an empty store staffed with multiple employees. Not one greeted us…read more Not one offered assistance. We browsed with clear intent to purchase for nearly 20 minutes and were treated as though we were invisible. What we did receive was surveillance. An employee followed us at a distance the entire time -- not to help, but to watch. Then a regular customer walked in. The transformation was immediate. Multiple employees rushed to greet him, addressed him as "Doctor," asked about his weekend plans, and provided the attentive, personalized service that had apparently been unavailable to us moments earlier. For context: my husband is also a physician. The difference? They didn't know that. Luxury retail isn't about recognizing certain titles or catering to familiar faces. It's about consistency, professionalism, and making every customer feel welcome. What we witnessed was selective hospitality -- enthusiastic deference for the "right" person, suspicion and indifference for the rest. That isn't upscale. It's exclusionary. We won't be returning, and we'll gladly spend our money at Mr. Wicks who understands respect should not be conditional.

Myron Yancy went above and beyond to make sure that my custom suit was fitted for me perfectly. If…read moreyou are looking for a great place to shop, ask for Myron!!!!

The salesman was very attentive and knowledgeable about all the shoes. There was a large selection…read moreof Hokas which is difficult to find in the shipment crisis, but I got a great pair in a great color and I get compliments on the daily. But the best part is my feet feel amazing during my 12 hr shifts at work. This place was a great little gem I came across!

I ordered a pair of Hoka's on their website. They had the shoe, I paid, they gave me an order…read morenumber and sent me the order number email and also an email saying my shoes were shipping soon. Then, 7 days later I get an email saying they didn't have the shoes and to order from someone else if I wanted that particular shoe. Are you kidding me? what they did was sell them to someone who came in and not me who ordered them online to be shipped! Terrible customer service...and the worst thing was they were a Christmas gift and now can't find them anywhere!