I had a really good service experience. I was in there just shopping for gloves for my seven year…read moreold. They did have a sale on most items going at this time. A 50% off on Columbia and I believe it was 20% on the other brand. I was directed to where the youth gloves were and they had them all separated by brand (north face, Columbia, etc) and how warm you needed them to be. I purchased a pair of gloves and found out when I got home they were too big. In the warmer gloves, there wasn't a huge selection of sizes. So I returned them to the store. They really didn't have what I was looking for (because of her size). I didn't really want the mittens but the gloves with the fingers. It's a small store and it looked like it had a good selection of different things but again I was only looking for gloves. Since I didn't see anything I was going to return the gloves for a refund but the lady at the counter told me to just try the mittens because there really aren't gloves my daughters size with the individual fingers and if I saw some somewhere else I could always return them. She wanted me to at least have something for hands rather nothing. So I went ahead and exchanged them but realized that in doing so I changed the brands of gloves I was exchanging for. Instead of charging me the difference for the gloves, she made it an even exchange which I thought was really nice of her. So although these gloves were not at the same sale price, I got them for the same price as the Columbia gloves that were 50% off. I would definitely return to shop because i really liked the service.

Had to get some coats for winter after moving up here from the South, this place seems like a high…read moreschool kid prep shop where you go to get all the mass produced latest fashion trend. There was a police officer at the door, really weird? Also about 5-7 staff members wandering around not asking us for help or anything. We were trying on multiple jackets looking for sizes, etc and not one person said can I help you find your size or anything. They were all under the age of 18 it seemed so that makes sense. The reason for the low stars? Who the heck in there right mind designed the inside layout of this place? You can not even walk without knocking a rack over or pushing coats off the shelf, they really need to re design the interior for better flow.

I've shopped here on a number of occasions over the last several years. My wife an I occasionally…read morebuy shoes for our kids here, and we've purchased some camping, swimming, and BBQ gear on a couple occasions. Overall, the prices are "okay" but the staff is typically not very helpful. However, I did have one over-the-top experience that I would like to share. My wife and I bought a new, rather expensive BBQ grill for Memorial Day weekend in 2011. We were expecting to buy a grill that we had to assemble, but the model we wanted was out of stock, except for the already-assembled floor model. The manager offered us the floor model for a small discount, and we decided to take it. Two staff members helped me load it in my pickup truck, but didn't have anything to help me tie it down with. I didn't bring any tie-down straps when I came to the store, because I was expecting to buy an unassembled grill in a box. I was a little nervous, as the grill was very top-heavy. I'm not exactly sure HOW it happened, but on the drive home we had to swerve to avoid something in the road, and the grill tipped over, fell out of the truck, and smashed into the roadway. It was badly mangled and completely ruined. We assumed that we were completely out of luck. When we got home, my wife called up the store manager to tell him that we wanted to order another grill. She explained what happened, and the manager said he would replace the grill at no cost to us. We weren't expecting that, but he insisted that his employees should have tied down the grill in the back of the truck before we left. It took about a week for the new grill to arrive (in a box this time), and as promised, the store replaced it without any problems. Now that's what I call customer service!

Absolutely will never shop here again. Was lied to, then mislead into buying a giftcard. Then when…read moreI tried to call either of my local stores all throughout the day. I kept getting hung up on. Rather than they actually pick it up, & say, "Academy Sports, how can I help?" I have only tried to call because the internet you have is full of lies. There's absolutely zero boxes of .40S&W ammo on your shelves at all. I looked myself yesterday. Only reason, I was trying to call either store. Is to see if either, actually have a single box or two in stock & on the shelves. In JHP, so I can actually purchase it. However, because I was lied to. Then hung up in so many times. I'm going to boycott buying anything else from you. Not that you care, but your employees need to learn good customer service, as well as not. Just straight up lying to a customer's face

Purchased a pair of new balance shoes for over $150 from this retailer in October 2022. I have not…read moreworn them daily, and when I do wear them, it is generally for a stroll of 1/2 mile or less. They developed a hole in the mesh toe area a couple of weeks ago. I went to the New Balance store today to see what they can do, and I was told that the answer is nothing. I asked why, if there are new balance store, they cannot stand behind the new balance products they sell, and was told that they are a franchise. I will not buy from this retailer again. I had worn my last pair of new balance shoes (purchased at Shoe Carnival, who has sales and better prices!), 10 years ago, and they have never developed holes! A pair of new balance I owned before those lasted seven years before being chewed up on my new puppy. I cannot recommend the New Balance store at Little Rock.

The salesman was very attentive and knowledgeable about all the shoes. There was a large selection…read moreof Hokas which is difficult to find in the shipment crisis, but I got a great pair in a great color and I get compliments on the daily. But the best part is my feet feel amazing during my 12 hr shifts at work. This place was a great little gem I came across!

I ordered a pair of Hoka's on their website. They had the shoe, I paid, they gave me an order…read morenumber and sent me the order number email and also an email saying my shoes were shipping soon. Then, 7 days later I get an email saying they didn't have the shoes and to order from someone else if I wanted that particular shoe. Are you kidding me? what they did was sell them to someone who came in and not me who ordered them online to be shipped! Terrible customer service...and the worst thing was they were a Christmas gift and now can't find them anywhere!

Oh my heavens! I almost had a heart attack when I saw the price of the leggings! Like $80 for a…read morepair! I could get better quality at Walmart! I got a size XXL and it squeezed my foot when I tried to put them on, they started to turn my feet purple! I promise you I am am not a big woman either!

I love coming to this store. The customer service is always so on point. They have a great…read moreselection and the quality is so good. It is one of the best run stores I've been to.

Hannah was so incredibly helpful it was ridiculous. Superb customer service…read more Hannah was an amazing sales person. Kind, attentive, good suggestions, found sizes and styles we didn't know were available. I'm so high maintenance when it comes to my shoes and shopping and Hannah made it so easy. Love my new shoes and how easy and quick the whole thing was. Thank you!

Really great place for shoes. Listened to my concerns and after the foot check helped us narrow in…read moremore what would help me. Great as we worked thru multiple shoes & inserts!

So many different options, styles and sizes. I brought home gifts for people aged aged 1 to 65!!read more

Every time I visit my hometown, I buy new Razorback gear to show my loyalty and never-ending…read moresupport for my SEC team, the Arkansas Razorbacks. I have shopped at this location in the past, and when I stopped by on my recent visit, I learned that the store had changed ownership. What I noticed most was the selection. There is so much more stuff. TONS of stuff. Lots of t-shirts, sweaters, sweatshirts, vests, but unfortunately, no pajamas. There were plates, glasses, picture plaques, stickers, bottle openers, flags, mini hogs for your lawn, etc. I could barely figure out what I wanted. But I left with a couple of t-shirts, a shot glass, a beer glass, and a key chain. While I shopped I enjoyed conversation with the saleswoman working that day. She was great helping me with the changing room and figuring out which t-shirt would fit best. (I really hate those fem shirts that assume every woman is a B-cup.) All in all, my goal of purchasing more Razorback gear was accomplished. And this store has so much stuff that if you can't find it here, it probably doesn't exist. Yet. But ask the salesperson because they might be able to get it for you. Yelp 52 #49

One of the male associates working today August 19, 2018 at 4:33 pm must've been having a bad day…read morebecause he had absolutely poor customer service towards me and my boyfriend. Wouldn't suggest going there to the next individual because of his attitude toward us here in Arkansas and we are only visiting