Excellent service, really a model for success. Store opens early, good parking, well lit and tidy,…read morewell stocked store. Helpful Joe asked a few questions about my vehicle, gave me two car battery options, answered my questions, looked under the hood, installed the new battery, tested, and thank you ma'am. I was there maybe 20 minutes total. Cannot recommend highly enough. When you visit, ask for Big Joe!!! You will not be disappointed.

that place needs people who know ins and outs of auto repair and parts, and not leave customers…read morestanding in line for over twenty minutes and take the next person not just who they want. I was very disappointed with thei service.!

Horrible experience and was there only like 10 minutes walked in asked a question about a trouble…read morefacing in my car says I can either stay or go with but i forgot had a wad of cash inside my vehicle so i pull it out and yeah he saw but before that supposedly no issues pull out my wad he's saying i need to get this and that replaced it's totally broken and bro didn't even pop the hood go to a totally different mechanic well a actually mechanic and they give me a solution and they helped me fix it on the spot with no cost just 40 minutes and boom pep boys were trying to cheat me and not only that but the employee when talking about the problem looked at me looked howard's his co worker and laughed and then started saying while that's shouldn't happen or shouldt be like that etc and he's a mechanic???? this place first time experience will never ever ever be back rather let my car blow up and that should show how bad of a place and bad of a experience i had whitin those 10 minutes i had to be in that nasty just flat out rude place and it's sad on them how they cant get a real mechanics job just one stuck in the corner of a shopping centre

I wish I could give more stars, 5 isn't enough to communicate my experience. Yesterday was the 4th…read moreof July & also the morning that my 4 Runner wouldn't start, but just gave a rapid clicking noise before giving up the struggle. I was praying it was the battery & not something more serious, which seemed confirmed when AAA sent a tow truck that gave us a jump (& then it started). I live in Kingsburg & with the holiday, the local mechanic was closed. 4 Runners typically keep things more complicated, so I knew I needed a more serious mechanic to replace the battery than going to the local auto parts store. Enter the Pep Boys. I called to make sure that they would be able to help me. I spoke to Vince, the manager. He told me to come over, but that they were starting to get busy, so I needed to be prepared to be there for a little while. I went straight over & they were indeed QUITE busy! Vince was AWESOME. Seriously. Like, I'm sure when he leaves work, he puts on his cape & mask & helps people in need. They had my battery in stock (huge blessing) & he told me that it could be a couple hours, but he was hoping for sooner. I took that opportunity to walk over to the Hobby Lobby across the parking lot. 45 minutes later, yes 45 MINUTES, I got the text that my vehicle was ready. Not only were they able to see me on NO notice, but I didn't even have time to enjoy their clean, cool, & very comfortable waiting room (filled with snacks & coffee), because I was still at the Lobby when they pinged me. Also, I'll be honest, I was expecting the pice tag to be at least $75 more than it was. The guys in the garage were friendly & respectful. All the people that I interacted with in the office were so helpful & kind. I have never worked with Pep Boys before, but I absolutely will again & can't recommend them enough. I'm incredibly grateful for Vince & his entire team, they saved me on this holiday weekend when I needed saving.

I've been coming here for years for oil changes and the last couple times have been less than…read moreprofessional. This time took the cake. I had use my own gas to go purchase my own oil filter because they didn't have the one my car needs. This isn't the first time I've brought my car here but this was a first. I paid over $5 for a filter from where they told me to go buy one and they are only discounting me $1.70 for supplying my own filter even though there isn't one filter on their shelves less than $7. Apparently fram went out of business and they don't have the filter for my car. I can't be the only 2025 Tahoe that comes in for oil changes. And why should the consumer have to pick up the slack!! The oil change is over $60 and they can't discount me for money out of my pocket to get an oil filter?!!! This Walmart does stuff like this all the time. Might be worth the gas to go to Visalia where they are more consumer friendly. And better customer service.

I called yesterday and they said if I got here and there were no appointments waiting the could…read moretake me in. I arrived and there was literally no one in line and no one in the oil change bay. A guy walked out and asked if I had an appointment and I said no and he said he wouldn't be able to take my car until this afternoon. I looked around and literally nobody was waiting. He said he had to be in the shop because he was shorthanded, but he wasn't doing anything. One guy was in tire side working on a car and there was one more waiting for tires but NONE waiting for oil. He refused service so I went 25 miles out of my way to go to a different Walmart for service.

Don't ever waste your time coming here. $3 admission just to go in an look to see if they have the…read morecar I'm looking for. Guys are rude. Waste of a junk yard.

Prices are off of whoever is working at checkout, better off ordering it online lady said my card…read moredeclined but when it went through on my phone had to pay twice in order to take the items

I am so grateful my vehicle was sent here for storage! Carl was exceptional and very helpful with…read moreour situation. Overall best experience I've had with a towing company. Thank you!

From the owner: Used auto parts towing can get hard to find parts have 24 hr towing serviceread more

My daughter bought a new car that needed window tinting. I've been a happy customer with DT…read moreCustoms, so I told her this is where we'll take her 2017 Ford Fiesta. She is a college student and was on a budget. Derek answered the call after two rings, and setup the appointment the next day. The car and tint came out perfect. Recommend all my family and friends to go here. It's the best in our area. It comes with friendly service and convenience.

Worst customer service! New in town and shopping around and calling auto tinting businesses. Rude…read moreguy over the phone. I asked for a price quote, I was answered with "if you're looking for the cheapest price, don't come here. I've been in business for 28 years". Well congrats on the longevity jackass but smart consumers shop around. And not always for the purpose of cheapest price. Moving from the bay area, I can definitely tell you that most expensive does not always mean the best. Bad first impression Hanford, is that the mentality of businesses here? Is it because there isn't much competition and consumers have no choice that's why customer service is poor? Anyway, if that's how you are over the phone I cant even imagine how you'll be in person.