I have shopped at Lowe's for decades and at every place that I moved to. Lowe's has always been a…read morefavorite store of mine. until I moved to West Virginia. Instead of welcoming me to my new home, they chose to discriminate against me and refused to provide the great customer service that other Lowe's across America does provide. Living life with disabilities has its unique challenges that can and does make life more difficult for people. The last thing that we do want in life is for people and businesses to be the cause of ensuring that our life is more difficult. This is something that I never expected from Lowe's, a store that I use to love. I always had the firm belief that Lowe's supports Disabled Veterans, like me. I was wrong. I am so grateful that Menards and Home Depot have welcomed me to my new home with open arms and do provide excellent customer service. Oh, an installation support manager in West Virginia told me that the DIY videos on Lowe's website does not put out adequate and complete information. Odd, I always thought that they were produced and made by Lowe's.

It's so frustrating this place offers free air, but people park and block it all the time. Why…read moredoesnt the management say something about this? You can't hardly get to the air thing because people park and block it.

I don't know why anyone would give it less than five star reviews. The employees here are always…read morefriendly and help us out. Everything is easily accessible. The store is always clean. The staff is always friendly. The selection is large and the low prices are worth their value.

Helpful employees good value. I didn't have to search the isles to find an employee for assistance.read more

August of 2017: They use to be an Ace Hardware store in Salem, WV, years ago, they were called Town…read more& Country Ace Hardware. Town and Country Hardware switched suppliers in 2004, leaving Ace and replaced Ace with another company and in 2011, Town and Country Hardware closed permanently. I miss the old Town & Country Hardware Store, Town & Country Hardware 2as the original Salem Ace Hardware. Till August of 2017, they were no hardware stores in Salem. I have heard earlier this year, like in the Spring that the hardware store is coming back to Salem, WV. I found out that the store was going to be Ace, which made me more happy. Ace Hardware in Bridgeport, WV closed in the Summer of 2014. So for a short while, they were no Ace Hardware stores anywhere in Harrison County, WV. In 2016, Ace Hardware returned to Harrison County, WV, in Shinnston and made another return in 2017, in Salem. Now there is 2 Ace Hardware stores in Harrison County. I live in Salem and The Ace Hardware of Salem is a real helpful place and close to my home. Though the store address is ACTUALLY 210 Liberty St. Salem, WV 26426, NOT 298 Liberty St. Salem, WV 26426. Just remember, Ace is the place and Ace, the helpful place. True Value sucks and Ace is better. Just kidding, I have nothing against True Value Hardware, and they are a good store, I just like Ace Hardware name better. Update of February 2018: if you need your outdoor power equipment repaired, Ace Hardware of Salem is now doing small engine repairs. Update of January 2019: Ace Hardware of Salem is now your local STIHL dealer. If you plan to purchase a brand new STIHL handheld outdoor power equipment, Salem Ace Hardware has the full lime. For Stihl parts and accessories, Salem Ace Hardware has the complete line of parts and accessories for your Stihl outdoor power equipment. If you need maintenance and repairs for your Stihl outdoor power equipment, Ace Hardware of Salem has a small engine repair shop and will service any outdoor power equipment, including Stihl.

I recommend this local hardware store for any Harrison County resident. They have what Lowe's or…read moreThe Home Depot doesn't. Infact Lowe's and The Home Depot often tell there customers to go to Sandy's for something that Lowe's or THD doesn't have.

Several weeks ago I took my lawn mower in for a new carb, oil change, etc., and a new deck belt,…read morewhich was noted on the slip. I was called in a couple of days by the female counter person and was told that the carb had been ordered but sent to the wrong place and it had to be reordered. Well, we all know that's code for 'I forgot to order it'. No worries, I have a back up machine. I had removed the deck in the interim in order to service it myself. In doing so, I discovered an idler pulley that was bad and called to order it. I spoke again with the female counter person who told me that I had to pay for it up front, which sounded odd, but I gave her my credit card information anyway. Today I was called and told that the mower was ready. I went to retrieve it, and had to remind the man at the counter that I had ordered a deck belt which I had yet to pay for, and an idler pulley which I had already paid for. He could find information on neither, had neither in stock, and when he checked said that they had ordered neither in years. I told him that I had ordered the pulley from the female counter person, whom he said was currently at lunch. He called her, but apparently she did not wish to be disturbed, because he hung up rapidly after saying that he would take care it. He looked through a few slips on the counter and said that there was no record of it being ordered or apparently of my having paid for it. I live 50 miles away, and I was livid. I paid the bill ($475.34) on a mower that I still couldn't use, and as I left he told me he'd look into the pulley situation. (He didn't mention the belt.) I told him not to bother, that I would buy what I needed at Parc's. Which I did. So, for another $126.12, I now have the parts I need to return my mower to operational status. Keep your pulley Sandy's, as well as any further 'service' to me or mine - your excuses are thin, and your service is poor. Keep what I paid as well as apparently you believe that you ( or someone ) needs the money more than do I. A couple of bucks is a cheap price indeed for me to now own what little integrity you may have at one time possessed.

The best place to go for a job, you're not exactly sure how to do. The knowledge and ideas I've…read moregotten from them over the years has been so helpful.

Great local hardware store, they have just about everything you need in an emergency…read more Charles runs a tight ship and can order you just about anything. Really beats running to Oakland.

Always very helpful and despite its small size they usually whatever we need or want.read more

Well, it's gone downhill. Latest attempt to shop there was dreadful, and not the least because of…read morethe rude, nasty manager who approached me as I was walking in. He was very rude, spoke overly loudly (and I say this as someone who wears hearing aids), and was gleeful (when I told him his attitude had me reconsidering shopping at Menards) about telling me the store didn't need my business. I did not feel welcome with my service animal, due to his behavior. I will nolonger be encouraging friends and family to shop at Menards and will probably cancel my credit card with the store. Hope that this guy somehow manages to make money for the store, cause he certainly turned me off today with my home improvement supplies list that I will be taking to Lowes.

First visit. Last Visit…read more Saturday July 6, 2:15pm. Huge store with very few employees to help you. If you do find someone to "help" you and ask where an item is located, they point to some area of the store and say "It should be..." Zero customer service. Compared to other big hardware stores, Menards is horrible.

I never fail to find something I can use when I visit…read more As many have said, if you need a tool to do a job, are going to use it once or twice and aren't in the mood or financial situation to spends hundreds on major brand names, then HF has what you need. Their return policy is great and that means a lot.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.