I am not happy at all with this tractor supply! Some of the staff are great but others are lacking customer service skills. I went in to buy a log splitter last week. I found one that was still in the crate, the clerk at the register was helpful but I was not impressed by the manager. Since I missed the sale and they would not honor the sale price I decided to hold off a day or two to look at other options. I went back to purchase the splitter and after dealing with a circus of staff and what appeared to be a manager I almost cancelled my order without even taking possession. I told the clerk that I wanted it assembled before taking possession of it. It appeared no one talks to one another because I had to tell 4 different people the same thing. They even had a lady on the forklift in a stern voice asking where my truck was! Well f@$$ if you all had listened and communicated that I wanted it assembled I would have been on my way. This was not charity and I was not begging for a free log splitter, I just paid $1200. I told them no rush just call me when it's assembled. Now 3 days later I had not heard from them. So I called and the guy that answered the phone stated he assembled it the day before and forgot to call. So today I went to pick it up. Oh boy, I went to customer service and there was forklift lady. So I patiently stand there waiting for acknowledgement and she says can I help you in a bit of abrasive tone. I tell her I am here to pick up my log splitter. She says "where is your truck". Well hello it's probably in the parking lot! Then walks away with out saying a word. Another employee asks if I am being helped. I said I think so! Then she comes back in the general area and tells me to drive around to the back to pick it up. So employee in the back hooked me up and I was on my way. So as I was driving down the road it sounded like a wheel bearing was making a noise. About a mile away I pulled over to check it out. To my surprise I found all four bolts that secure the upper beam section/tow bar to the lower axle section where loose. They where not even hand tight! I hand tightened them all by hand and then I remembered I had tools. So, I got it all tight and proceeded on my way with no further problems. If I did not stop it could have been a disaster! On a good note the log splitter works great. read more

Great store with some pretty great employees! Has most of what you need for your family farm, including medications for animals.

Went in late on a Sunday evening to pick up some necessary animal bedding. I didn't see any out front so, I picked up the pet food I needed and headed to checkout. Employee Kerri and another woman were chatting with each other at the register. When I placed my purchase on the counter Kerri asked if I found everything I was looking for. I said no, I wanted pelletized bedding. She said they were out (not a problem, I understand sometimes things sell out). I asked Kerri if she could call or look up the supply of pelletized bedding at the Hemet store as I was prepared to make the one hour round trip drive to the next nearest TSC. She said no, she would not call the other store. When I voiced my disappointment in her customer services, she said that personal cell phones were not allowed on the sales floor. Yup, good policy I thought. But what about the store phone, I said. She replied that she didn't have the number to the Hemet store. So, there was absolutely nothing she could do to help me? Couldn't call another employee? Couldn't send me back to the customer service desk? Couldn't look up the in-store supply on her computer? Sad. There was nobody else in line, the store was void of customers and at least three employees in the store doing busy work (one sweeping and the other standing around). So, my gripe is customer service related. Why did Kerri ask me if I "found everything I was looking for" if she really didn't care (company policy, I'm guessing)? I have many stored to choose from when shopping for animal supplies. The one with the best customer service will always get my business. TSC, you're out. read more

-1 would be better. Terrible customer service, and selection. I go in very frequently for different items, never again. Even when you have bought an extended warranty, they won't replace a defective part, they insist that you turn in the part to the manufacture, then they will decide whether its worth it for them to replace it, or not. read more

The 2 guys that were working tonight are worth their weight gold and are the epitome of what customer service should be! I wish I had gotten their names but I will be calling to tell a manager how lucky they are to have them. So nice when strangers go out of their way to help you out and for no personal gain. Wish I could give them 10 stars read more

My family and I have been going to this location for over 5 years. Service has always been amazing till today. Went in to buy baby chicks, we were helped by someone named Mary, when we told her which ones we wanted she just started picking randomly we tried telling her which specific ones we wanted but she ended up giving us the ones that she wanted and not what we picked, everything was very rushed almost as if she did not want to be helping us. Gave us attitude the whole time when we tried to tell her what we wanted. Went home opened the box and found one chick who was basically on the verge of death and two others that were totally the opposite of what we asked for. Went back to return the sick one and two that were not what we wanted was told by Mary that there was no return policy on livestock but that she would exchange the ones that I "did not like". Not that we didn't like them but one was on the verge of death and two were not what we asked for. How unfortunate Mary's lack of Customer service skills have now changed my mind about this store. read more

Went to the Calimesa store last week for some rain gear. After getting home I discovered I was overcharged on one item. Not a big deal and thought it could be remedied over the phone. I called the store and explained the situation and that I could email copies of the receipt and price tags so they could process the refund and was told, "no you have to come into the store." It would cost more in gas to return to the store than the refund is worth, so I then called the "Customer Solutions" number on the receipt to ask if they could handle it and the recorded message said it would be a half hour wait to speak to someone. Were it not for the fact that I cannot find equivalent rain gear in my size elsewhere, I would return it. read more

Tractor Supply was a nice addition to the City Of Calimesa area. It is a store that is been long overdue for the area. While they offer farm and ranch equipment for sale, they have so much more. It's a great place to go and see what they have. The employees have been very helpful and go out of their way to make you a satisfied customer. read more

What a wonderful store, Looking for that something special for your chickens, they have it. They also cover about every thing you need for your farmstead, homestead or orchard. read more

Called tractor supply at 5:40 today to see about getting some chicks. Talked to a girl, found out later her name was Kylie or Kelly. She said she had three left (exactly what I was looking for) so I quickly asked if she could save them for me as I don't live very close by. She said of course and that she would move them to the back. I arrived at 6:20, not even a full hour later, and quickly grabbed what I needed for my new babies and hurried up to the cash register to let them know I was there to get the chicks I called about. After some 15 mins of waiting; I see another person walking with a chick carrier. I cannot believe they did not even hold them for an hour as they said they would. She gave a lame excuse saying "she needed to put them back out on the floor so they could get warm." However, they were already accounted for. Do you people not know how to honor your word? If the chicks did need to get warm, she should have put a note saying they were sold, as I had literally just called to get them. I am so disgusted with how we were treated because they just basically told us "we're looking in the back" for 15 mins even though they knew they had just given them to someone else. Absolutely appalling; I will never shop here again and recommend you all look elsewhere too, such as All Seasons Hay Feed & Ranch Supply. They seem like a much better organization compared to this company who apparently doesn't care if you've already said that you were coming to get the chicks and would take a while but promise to be there before close. If I could give 0 stars I would. You should be ashamed of yourselves. read more

Did not have a great experience with this location. The store manager (or so he says he is), Rick, is very inexperienced, rude, and a liar. He cares more about how his store looks than insuring the customer is happy. I am very disappointed. Although most of the associates are nice, this last time left a bad taste in my mouth. It's too bad too because I was really excited to find this store in my area. First time going and spending $1000 on my first trip and walked out with them losing a customer because of Rick. I wanted to buy a product in the front, but he refused to give it to me and made me choose ones from the back. An then told me that they couldn't stand in my rubber coated truck bed to help me load it, telling me it was a "policy" not to be able to, but after contacting multiple stores, that is not true. I bought them here because they said they could help me load it. I would have rather went to Lowes and had it delivered for free if I would have known all this. Rather than asking me to raise the tailgate extender, he made a snide remark to his employees saying "don't lift it, your safely is important" rather than asking me to move the gate. He continued to tell me that back braces don't help and that he doesn't allow his employees to wear them due to this belief. I question where he received his PHD as a Chiropractor. He actually argued with me about it. I have run many stores that are twice the size of this, bigger companies, and many more employees. His Customer Service is lacking something fierce and needs to be addressed. On the first year of opening, you cannot afford to lose customers and the bar needs to be set for LY metrics. Good luck with that one. read more

We love this store. The employees are incredibly friendly and helpful (I have found this to be the case at other Tractor Supply stores also). We initially came here for chicken supplies and got lots of help with that. We now stop by regularly for dog and cat food and related items along with our chicken feed and accessories, as well as misc items like food storage bins, discount items, specialty magazines, etc. read more

Love, love this store. From vaccines for your dogs, cats and horses to pet food selections and toys....this place is awesome! Prices are reasonable, employees friendly and helpful! Could come here everyday of the week and find something useful and fun. Even the selection of cookbooks were interesting! All they need to add is a country kitchen with great comfort food (like Clarkie's down the street) and I'm there! read more

Just wanted to give Tractor Supply in Calimesa a wonderful rating for customer service. My husband is a disabled veteran and he bought a pressure washer from there but he couldn't physically put it together and I wasn't home so he called Tractor Supply and asked if anyone could maybe come up to the house cuz we're right up the street and put it together for him. So the manager and I don't know his name I wish I would have gotten it drove in his own vehicle came over and put it all together and test it out with my husband. I thought that was wonderful customer service and I will go back and Shop there all the time. It gives me confidence that customer service is not as dead as I thought it was. read more

This place was great when it first opened but they've since hired some employees that are unhelpful and rude. I went to my local Calimesa store to purchase some items for an outdoor project. I knew exactly what I was looking for. I located one of the items and was on my way to another part of the store when a person at the back desk asked me if I needed help. I really didn't need any help but I thought it could save me some time if someone pointed me to the exact location of the other item so I told him what I needed. He called over an associate that had a scowl look on her face and asked that she show me where the item was. I followed her and she didn't even walk me to the item. Instead she walked to the aisle where she believed it would be and said it's at the end on the right. I look and see nothing and of course she's gone. There was an employee that was working at the beginning of the aisle and he was giggling to himself (there was no one else around). He didn't even bother asking if I needed any help. I decided I had had enough and promptly left. That was my last visit to this ungrateful store. read more

The same store itself is great; as well as the afternoon employees. As for the morning employees not so much. I go in all the time in the afternoon and always get the best customer service with whatever help I need. I bought about 10 chicks a couple weeks ago... one didn't look too healthy and I asked the guy if he thinks he will be ok and he assured me the chick would be fine... 2 hours after bringing them home the poor chick died; so I called the next morning since they were already closed, and the young girl told me I could come in and get a new one so I did and all their opening staff were so rude. The darker tall Man asked the girl who answered the phone why she would tell me that I could come get a new chick... so rude. Then after he got one i asked if he could get one that was a little bigger and healthier looking but he had other things to do so I asked an older lady if she was able to handle the chick and she answered me saying yes with a sigh like I was stupid or something. So after I got my chick I asked if she could check if something I had ordered had been taken off the pallet yet because that was my third time back after being told come back tomorrow to get it, again she answered very rudely as if I'm ruining her day to check. It still wasn't ready. I go home and 2 more chicks had passed! I didn't want to deal with the whole questioning ordeal again so I just made sure to take them away from the healthy ones ASAP. And if that isnt the icing on the cake I go back two days after to see if I could pick up what I had ordered and THEY HAD IT ON THE SHELF ready to sell. They didn't call me to let me know it was ready or anything after I went several days to check and I was on a waiting list for it because they sell out so quick. I'm so overly frustrated with all of this. I will only go in now while the afternoon staff is there if I go in at all anymore! read more